We have had good experiences at Crosspointe but were very disappointed when we called for a same day appointment because our dog had thrown up multiple times and appeared to have some sort of rash. Crosspointe said they would fit us in but would double the visit fee. We were very surprised that they would do that to anyone with an obviously sick pet, much less a longtime customer. Seemed like a total money grab. Very disappointing. We took our dog to Burke Veterinary Clinic and they were awesome. Read Less

I can't give enough praise to Dr. Burbrink and all of the team at Crosspointe Animal Hospital. I called 20 minutes before they were closing when my Sophie was having difficulty breathing, and they waited while I rushed her over. Dr. Burbrink went over her X-ray results with me, gave her honest opinion, and the staff helped transition me to the emergency vet where additional work up needed to be done.  Unfortunately the news was not good, and I returned 2 days later to euthanize my little love bug.  Sophie and I were supported through the whole process with Kim assisting Dr. Burbrink. Someone gave me the warmest hug (not sure if it was Kim or someone else, I was a bit beside myself) as they took us back. They considered both Sophie's and my needs, and every consideration for our comfort was taken into account.  I can't thank every one enough for making a difficult day just a bit better than it could have been.  Terri Read Less

This review is long overdue but, we had went on a trip and we left our dog sonny here for the length of the trip. He had it all from special treatment from the nurses and staff to having his own playlist played on the radio overnight. This dog was special but unfortunately he had some failure and had fell down and had tumors in his body and one on his heart. So on top of that we were in a trip in Florida when we got a call with the news and the made the decision over the phone. Sonny lived a very good life and he was full of joy and energy. But thank you for the help and support you gave him and he will forever be remembered Read Less

If I could give a zero rating I would and specifically for Dr. Lockhart.  Our experience with her was heart breaking and horrific, this Veterinarian is not suited for doing In Home Euthanasia.   Our 12 Year Old Corgi was in the end stages of Degenerative Myelopathy (DM) which is much like ALS in humans when we brought him into Crosspointe Animal Hospital with a urinary track infection and Dr. Lockhart saw him (for the first time) and I was shocked at the lack of empathy and compassion, she was very cold and clinical as if we were discussing some old house hold item that was broken down and needed to be disposed of.  In any event, it was determined that he had turned another corner in his health and it was time to Euthanize him.  We wanted to have him Euthanized at home, as we have done with three other pets with an another Veterinarian who had left the area.  All three times our experience was a gentle, peaceful passing at home for our pets and this  is what we wanted for our sweet, Corgi.  The person at the  front desk at Crosspointe said that they offer In Home Euthanasia services so I made an appoint a few days out and I specifically requested someone other than Dr. Lockhart.  On the day of the appointment I was shocked to see Dr. Lockhart and her assistant at my front door to put our Pup down.  I almost said we changed our minds and ask her to leave and try someone else later, but I was in such a state of grief and sadness for what we where about to do I could not think straight.  I wish I had gone with my initial gut feeling, because what followed is the biggest regret of my life and will haunt me for the rest of my days.   There was no compassion or empathy toward our dog or the family.  Dr. Lockhart did not  even speak to, or pet our dog,  they started by holding him down and trying to shave his front paw to start an IV, he was terrorized by this and was frantic, he even was trying to bite them and this dog has never even so much as bared his teeth at anyone ever. He was fighting for his life.  I said STOP, we have done this several times before and there was no struggling, no fear and pain involved, it was gentle and peaceful,  other vets had administered a shot of sedative under the skin to calm the animal down FIRST, then started the IV line once the sedative took effect.  Dr. Lockhart said she did not have that with her. WHAT!! We then told her to place the IV line in a back leg where he had no feeling due to the DM , after several failed attempts she went for the front legs again.  It was heart breaking to see how frightened and panicked our sweet corgi was, the whole thing was a nightmare. Once again we said STOP and told her she had one more try and it had to be in one of the back legs were he was paralyzed and had no feeling and if that did not work we were done here!   We calmed our Pup down and on this try, one of them was able to get the IV line in, and hit him with a heavy sedative which instantly took effect, then, not 5 seconds and she pronounces that she is , "giving the injection to stop his heart" as she was pushing the injection and boom... he was gone.    Really, what kind Vet says that to the family!  In the past the Vet gently said, "after this next injection he will pass quickly, let me know when you are ready" and then gave us a few minutes to say our good byes.   Not only are we grieving the loss of our sweet, gentle Corgi, but we are forever saddened and regretful that our Sweet Corgi Boy's last moments were fraught with pain and fear at the hands of Dr. Lockhart when it should have, and could have been the gentle, peaceful passing he deserved, had Dr. Lockhart come better prepared and had one once of compassion.   Euthanasia is a Greek word meaning "good death" the dictionary definition  is "painless, easy death".   Our Corgi did not experience Euthanasia, what he experienced was more like an Execution at the hands of Dr. Lockhart.  If it is not painless and easy then it is NOT Euthanasia!   My recommendation is never use this Vet for In Home Euthanasia or anything else really! Read Less

These folks are simply the best. They have that rare mix of incredible expertise and deep compassion that goes way above and beyond. I am forever grateful to Dr Burbrink who helped us care for our beloved 14 year old cat, Chloe, with cancer--and especially to the amazing Youngmi whose generous heart and experience made all the difference in the world. Thank you! Read Less

Love this place. I've brought my lab puppy here twice for routine work and it's been great. This is my first dog since childhood, and the prices seem reasonable. I plan to board my dog here when I have to travel for work. Read Less

Stopped by for a visit yesterday knowing our poor dog was overdue on some shots and blood work. We just recently had a baby so with a newborn at home, we got a bit distracted. The vet sent out a friendly reminder via email and we knew it was time to get him in. When I arrived alone with Rebel, the ladies at the desk greeted me with sweet questions about the baby to distract me and Luke came out to help me get him weighed in. He's a 108 lb GSD and without my husband there I definitely needed the help! Luke was so great with him, making us both immediately comfortable and took away all of the stress of traveling there alone. After the check in, Rebels favorite Dr Prochnow came in. Like I said he's a 108 lb GSD and may seem intimidating but if you know him he's a total baby. Dr Prochnow got right down on the floor with him, giving him love and joking around with me. She is always so in tune to his needs and quickly remedies any issues he may have going on. Top notch care as always CP, well done!! Read Less

The staff at Crosspointe are so patient, kind, and knowledgeable. From routine care to sick visits, I trust that the vets/techs/assistants will provide the best care to my dogs. I’ve been taking my dog here for two years and I highly recommend them. Read Less

A HUGE thanks to the staff and Dr. Burbrink for helping our beloved Buster (19 year old beagle mix) cross over the rainbow bridge. Their compassion and love for all of our pets (all three have passed this past year), made a very hard decision easier to make. We have taken our pets to only this animal hospital and have been extremely blessed to have had them care for Buster, Stix, and Snuffy. Read Less

We love Crosspointe! My dog has anxiety issues as he was a rescue dog and was abused by his previous owner. Both Dr. Burbrink and Dr. Prochnow have been so gentle and understanding with him, even when he isn't the most cooperative during his exams. They are always so caring and make sure that he feels as comfortable as possible instead of rushing in to things, and they really listen to me as his owner about what has worked and doesn't work in terms of muzzling, restraining, etc. We ended up moving to a different area about a year ago, and after going to the vet there for a little while, decided that driving a half hour one way was worth it to come back to Crosspointe because of the success we have had here. Highly recommend! Read Less

5 stars to the Crosspointe Animal Hospital staff. So far, I've taken my corgi-pom here twice for an exam and her lyme vaccine. The staff are all super sweet and nice to my doggy. They give you the option of being in the room while they administer shots and I appreciated that for my nervous pup. My doggy had a negative reaction to the first lyme vaccine shot. She was pretty lethargic and in pain so a family member brought her in first thing in the morning to check her vitals. The doctor called me afterwards since I was at work, and kept me informed that everything was okay.Her second lyme vaccine went very smoothly, they recommended giving her Benadryl before and now my dog is perky as ever. On top of their care, they organize great events for rescue pups. Major +++ in my book! Thank you Crosspointe for taking care of Yeppy! Read Less

I don't write reviews ever... but Crosspointe deserves so much praise and a great review. I came to them for a sick call for my Dog, and though I met them on what became a devastating day, they treated me, my dog, and whole family with so much respect and care.  They gave us the information to process several times, the Dr. even gave our boy her lunch while I was making some tough calls overseas to my husband and preparing my human kids for what was happening. This was such a hard time, but Crosspointe staff went above and beyond. I also just received a hand written card from the whole staff a week after loosing our first canine baby.  Thank you, and highly recommend for all pets for great care! Read Less

The staff and veterinarians here are always pleasant and professional. They provide excellent care both in person and over the phone. The wait time is short to be seen, the facility is clean, and I feel my concerns are addressed without feeling pressure to get additional or excessive tests or procedures done on my dog. I have recommended them to friends and family. Read Less

Love this Animal Hospital they have taken care of all my babies. You won't found a better place to take your babies to. The doctors the nurses the technicians the staff everyone there is very caring very sweet and just make you feel at home everyone there is true animal lovers I would never go anywhere else with my babies Read Less

I've only had 2 office experiences with crosspointe animal hospital but both have been warm, comforting, and kind. I had 15 year old tabby named Gretchen Waffles, who had severe anxiety around strangers and was quite fractious. On both occasions the Vet Techs were so sweet and sensitive to her, and explained the processes to me, it put me at ease with having her sedated for her exam. As she aged, she developed kidney disease, and due to her fractious nature, we were unable to administer medicine properly without stress to her, and injury to me (or anyone trying to handle her). I'm so very grateful for the kind and compassionate nature of the staff when we made the difficult decision to euthanize Gretchen Waffles. I look forward to bringing my newest family member into their care. Read Less

The doctors and staff are so kind and caring here. When my cat got sick suddenly Crosspointe got me in right away. My cat is very skittish, so after the initial exam while we were waiting for the results, he hid under the chair. I sat by him and pet him to calm him as best I could. When the doctor came back with results she plopped right down on the floor next to me to discuss them so I could keep petting my boy. Crossppinte even called me the next day to check up on him. Later, when another cat came into my care with a massive ear infection, they got her treated and kept working with me until we not only got the infection cleared up, but also figured out she had a food allergy. They really care about animals, and I wouldn't hesitate to recommend them to anyone. Read Less

We first learned of Crosspoint after moving to the area two years ago. We had a dog at the time and our first interaction with them was trying to find a vet nearby when he passed away. They were very thoughtful and caring and never rushed our decision. We then got a kitty since we were not ready for another dog. They have taken good care of her ever since. We take her in every couple months for a nail trim and they are always polite and efficient. They are a bit pricey but worth it. Read Less

We've been going to Crosspointe for 3 years with my dog and cat and have had a wonderful experience. Very friendly, very informative, very clear. A bit pricey with my fat cat but they clear and upfront, and work with you. I've called several times just for advice and was always helped just over the phone. Very happy here:-) Read Less

Outstanding vetrinary clinic. Very knwoleable, very caring and reasonably priced. They can handle most issues inhouse and they refer you to the best places when needing specialized support. I respect their opinion so much, I bring my dog from PA to see them. Read Less

The very best animal hospital that I've ever been to in the past 35 years! I needed a new vet and had been looking, as my previous vet had a filthy office and misdiagnosed my dog two times too many. I unfortunately became more motivated when my second dog became ill. Crosspoint took us that very day in a snow storm without judgement or hesitation. It is a delightful, state of the art, well staffed animal hospital. I was so impressed with this modern, clean and beautiful (its like being in a ski lodge in Vail!) facility and their very educated staff. They clearly invest a lot of their money into the best equipment and a quality staff. Everyone from the doctor to the lab techs were wonderful to our Penny. They followed up daily with emails and phone calls for many days. Penny is now fine when I wasn't sure 10 days ago is she would survive. I have found my vet for life! Couldn't recommend it more highly. They gave me a detailed treatment plan and prices upfront before doing anything and it actually came back less expensive at checkout. They are WELL worth the price, which was reasonable to begin with. Love, love, LOVE this place :) Read Less

Crosspointe is outstanding for all vet needs and boarding. I have been bringing pets here for 12 years. My latest dog has had a recurring issue with an ear and Dr. Burbrink did online research and consulted with other veterinary specialists prior to doing surgery - on her day off! She and the team truly care. Crosspointe has an outstanding boarding facility offering extra walks and 'playtime'. I travel frequently and leave town knowing my dog is in loving and capable hands. I can't say enough positive things about Crosspointe and all of its people with a special call-out to Miss Karla. When I tell my dog we're going to see Miss Karla she jumps in the car ready to go! Crosspointe is a great place - and my dog deserves the best :) Read Less

Awful. Dismal and disappointing experience. The Dr. and staff misrepresented the already exorbitant costs (ask and compare and you will find this to be true) and the way in which they handled this during an already stressful time, was tactless and cold at best. The Dr. was clearly disgruntled at even being at work. I think she needs a vacation. Read Less

I have been taking my dachshunds to Crosspointe Animal Hospital ever since I moved to Northern VA 4 years ago. Each and every one of the veterinarians and staff I have encountered there have given exceptional quality care to my pets, and I would not consider taking them elsewhere. Additionally, as a 20-something with a mountain of student debt, the people at CPAH have always worked with me to find the most affordable method of caring for my pets possible -- definitely appreciated! I would recommend this hospital to anyone, as it is clear that they love and take great care of animals (and their people). Read Less

I've brought Kilik  (my handsome American Short hair) to Crosspointe Animal Hospital several times and Dr. Mairs is his regular vet. She is very kind, patient, and helpful. She also is very considerate of my budget and tells me of monthly promotions so that I may take advantage of them. I really appreciate her pro-activeness because Crosspointe can be a bit expensive... Read Less

I will not be returning to this hospital. Crosspointe Animal Hospital killed Basie the Corgi 3 hours after a stranger (a client of Crosspointe) took her from her yard and brought her into the hospital. The ""stranger"" was a retired vet tech who ""believed"" it was time to put down this 17-year-old dog so she took her from her yard, concocted a story about finding this ""stray"" dog wandering the streets and who ""appeared"" severely injured and then brought her into Crosspointe. It should be noted that this ""stranger"" took Basie across county lines to her vet (Crosspointe Animal Hospital). Basie's owner had been taking pictures of her in the yard and decided to let her play in the yard and get a little exercise and fresh air and when he came back 15 minutes later to check on Basie, she was gone. This is from a news story done by WUSA 9 in DC: ""A staff person at Crosspoint Animal Hospital told 9News Now that they were acting on instructions from the Fairfax County Animal Shelter when they euthanized the dog. But the Fairfax County Police Department, which oversees Animal Control, says the shelter would never give that advice. Officer Shelly Broderick says the decision to euthanize, was the veterinarian's alone."" So why did Crosspointe lie about ""acting on instructions from the Fairfax County Animal Shelter"" when the Police said they didn't? Why? Because Crosspointe realized they screwed up and wanted to try and put ""their"" spin on the story. Crosspointe even went so far as to add a link on their web site's home page where they fabricated a story about how sick Basie was and how they ""thought"" it would be in the ""best"" interest of the dog to put it down. There's no way they could have mistaken Basie for a stray as she was very clean and had recently had her nails done. And while Basie didn't have her collar on (according to the owner: ""He had taken her collar off because it bothered her""), had she not been taken from the yard then removing the collar to make Basie more comfortable wouldn't have been a problem. If you're looking for kind and compassionate vets then you've come to the wrong place. Read Less