PENDER DOES NOT CARE ABOUT EXOTICS!! I found my bearded dragon near death and raced here. Normally, I would take her to Stahl exotics but it was after hours. I have dreaded having to go here again after they mis-diagnosed my rats that had mites a few years back. Mites, one of the most simple and treatable conditions in rats. Anyways, I literally sprint up the steps and I'm out of breath. When I walk in I'm happy to see that there is only one other person in the waiting room. They called a tech who came strolling up and I'm thinking "this is an emergency clinic, isn't it?" I handed my near death bearded dragon carrier to her and said  "she's dying." Instead of immediately taking her, they say well, let me ask you a few questions. These few questions consisted of her age, color, and last time she ate. All things that have could wait until after she was looked at. Funny, someone came in with a dog and they got to answer those questions after the dog was taken back. She then asked to look at my bearded dragon and poked her, yes, poked her. I still don't understand what that was about. They finally took her back and I am a literally pacing and streaming down tears for an hour. You see, I have a new born baby at home who was kindly being watched by my neighbor whom I only briefly knew. I was in such a pinch and I knew that my beardie needed IMMEDIATE medical attention, that I ran next door and asked for help. I told them all this information but do you think they got the ball rolling? NO. I finally asked if it normally took this long and was told that there was more critical cases. I'm sorry, but apparently me saying on multiple occasions that my dragon is dying isn't considered a critical case. Also, I'm kind of confused at the fact that there was literally no one in the waiting room for the majority of the time I was there. One soul came in with a small dog and was instantly taken back. I am appalled. I asked if the doctor has even seen her and was given some story about how again, the doctor was more busy with critical cases but that my bearded dragon was stable on a heating pad. Well, I could of done that at home. At this point, I'm full out crying. I can't leave my son all night, even though they told me to go home and come back. No, I can't leave my baby with this person who I had to beg to watch him for a hour. I made the gut wrenching decision to ask for her back and you know what, I'm glad I did. Not less than 30 minutes upon getting her home, my beloved Chubs died in my arms. I have no doubt that if I left her at this so called "emergency vet," she would of died on a metal table, scared and all alone. The complete lack of disregard for an animal's life is like nothing I have experienced at any vets office, emergency or not. Do I think they could of saved my bearded dragon? Maybe, but that is something I will never know due to their incompetence. Right now, I take solace in the fact that she was able to take her last breath in her mom's arms. Read Less

We recently had our American Bully's ears cropped because it is breed standard.  Dr Johnson did a wonderful job.  They gave us great instructions for aftercare and were available 24 hours a day to answer any questions that we had about the wound healing.   I would highly suggest Dr Johnson if you need ears cropped. Read Less

We recently got our kitten Lexi fixed and had a great experience! Excellent service and a very professional and friendly staff. They were up-front about the cost and even provided a detailed breakdown of the estimated price before we committed.It's also open on weekends and great if you have a busy schedule. We will now be going to Pender for all our veterinary needs. Read Less

Took my guinea pig to Pender Emergency Care to do some exam and X-rays. One of the staffs came in and explained to me about the estimate and what I was going to pay. She said that the total cost would be $474 something, so I asked if this total included the meds as well and she said yes. Then I went to the front desk, ready to check out, and the guy in front said that my total cost would be $535. I was like (what the heck), but I did not want to argue with them because I wanted to go home quickly and give my guinea pig some meds. My guinea pig died after only a few hours taking his medication. I would not recommend this place to anyone if you don't want to kill your beloved pets. Read Less

My pet went to the regular vet and required medication that was specialized and they did not have on hand (a liquid anti-inflamatory).  I called Pender Veterinary which advertises a 24 hour pet pharmacy on their website.  They told me that a prescription from my vet would not be honored and they would have to give the pet an exam before I could fill the medication.  The poor cat has been through an emergency vet exam, a vet exam, x-rays and an ultrasound, now they want additional money from me because they don't trust other vets diagnosis.  Just money hungry, preying on frantic pet mom and dads. Read Less

Unfortunately I found myself in need of their services.....FORTUNATELY they were able to accommodate me and my kitty.They were able to see her within a few hours of my panic call.SAKi had been throwing up, not eatting or drinking and was warm to the touch and a bit messy underneath.Upon arrival we were greeted with concern ...and of course SAKi was getting much attention. The veterinarian dr. Elizabeth Cranstonwas very professional and skilled....My SAKi weighting in at 14 lbs....and having a slight temperature was not too sure of who was touching her and why...... she was not herself.They recommended a shot for her nausea.Some fluids since she had not been drinking much. And an antibiotic for her infection.Saki sleep the next 6 hours. I was still veryConcerned as I had seen no inprovement.I checked on her before I went to bed.Still asleep. Through the night she found her way to my our bed, ( SAKi, me and her sister....lol. me and the kitty's)as she usually sleeps with me every night.....I felt her snuggling up against my neck. Such a good feeling...This morning she is up, had a little cereal...and is walking around.Looks like shes on her way.I've seen no signs of the pass to days...hoping another day of rest and the meds will have her back to her playful, fun self.Upon checking in here on Yelp, they offer first time customers a $25.00 off any and all services. Though I was so concerned about SAKiI didn't actually check in until after I arrived back home.I called and mentioned it, They were happy to apply the credit to my card or place on file towards my next visit.I opted for the credit towards my next visit....I will be returning to Pender Veterinary Centre in the future.....as  needed for I want the best care for my Sushi and SAKi Read Less

Every staff member and doctor we have ever encountered has been kind and helpful! We utilize Pender for veterinary services, kennel services, and daycare and couldn't be happier with our experiences. When our dog needed an emergency dental surgery, they were wonderful and even applied a discount. They were all helpful and took the time to make sure we understood everything that was going on. I highly recommend Pender for any service your pet might need! Read Less

We have been using Pender Veterinary Centre since 1994 and extremely pleased with the care the doctors provide to our fur babies. Dr. Simpkins was our primary vet until she left (she's back).  Then we had Dr. Richards.  Dr. Denney performed surgery on one of our dogs, who is now a tripod, but doing so well. Upon his departure, we found Dr. Rutar, and what a find!  Great veterinary centre, excellent services and doctors. Read Less

We had used the Pender emergency car for our parrot a year ago and were very impressed with them then.  This last week our parrot became critically ill and we rushed him to the vet.  Dr Gattanuo and her staff tried their very best, but sadly our Bailey passed away.  She and the staff were very professional and very compassionate during this very tough time for us.  We have no other pets, but if we ever get another in the future, Pender would be our vet. Read Less

I took my hamster here when he was really sick, and they monitored him for the day and said without a $200 X-ray they couldn't treat him. I paid $300 total to admit him for the day and get him seen by a doctor and unfortunately I couldn't afford the X-ray for my 8 month old Syrian hammie. They said he probably had a neurological thing. I was disappointed they couldn't treat him, but Gus wasn't getting better so they suggested I put him down. They let me be with him privately beforehand, and he started gasping for breaths. I knew he was dying. I told them and they came in and put a little mask on his face, but my little buddy had already passed on. The putting down process is anesthesia and then a needle, and he only got the mask of anesthesia after he'd died. I was still charged for the full euthanization, which was a real slap in the face immediately after my pet died. I felt really shut out by the vets, and felt like they just saw me as an opportunity to do extra charges. Very disappointing and made a horrible time more uncomfortable Read Less

Bring my dog and cat here and they're the best. Always open, which is great in case of emergencies. Always knowledgeable and always kind. It's great to have their charts at the same place where I take them for emergencies. I highly recommend you make this your primary place of care for your pets. I love how they treat them here. It makes the experience so much easier on them and on me. They also accept Care Credit! Read Less

We have lived in this area for 20 years, and only a few months learned about Pender.  Very sorry we did not discover them much sooner.  This is a full service, excellent facility.  Not only do the do medical care, but they also board.  And the have enough office space to do the work, unlike several other local veterinary clinics.  They have an extensive staff, and wide ranging expertise.  I also find their prices to be acceptable.  In fact we stopped going to another clinic because they seemed to be in the business of maximizing charges per visit.  I am so glad to have found Pender for our Cocker Spaniel.  We have full confidence in their medical care and their boarding. Read Less

I took my 5 month old French bulldog here to have a surgery . He had a humerus fracture. Dr.denny was the doctor that did the surgery on my French bulldog. He told me this type of fracture happens all the time and by him being young he would be ok because the damage wasn't that bad. I was charged $3,000 and I drove to Virginia from Baltimore a total of 10 times for follow ups. I came to Pender because I was recommended by a doctor at the animal hospital in Baltimore so I called dr.denny and the price was cheaper compared to some of the places in Baltimore and they had good reviews so I went for it. Two months has past after the cast has been taken off and he has a limp, the arm is twisted and shorter then the other. I recently went back to Pender to let dr.denny take xrays and show me because after the surgery I never saw any. When he came in the room he told me my now 7 month old puppy had arthritis in his arm and it's shorter then the other and it's nothing they can do after I payed my 3k and he told me he would be fine. PLEASE STAY AWAY FROM THIS PLACE WITH UR ANIMALS/LOVED ONES..... IM NOT GONNA LET THIS GO. THEY MESSED MY DOG  UP FOR LIFE Read Less

Everyone at Pender Veterinary Clinic is amazing. Over the years they have always been there for an emergency but just recently we took our two cats there and they will always go back to Pender. The quality of care and time is like no other! We also have taken our Shiba Inu Ruby there recently and they saved her life. They explained everything every step of the way and we took things one day at a time and one problem at a time. I wish I could give this place a million stars! I will recommend them to everyone I know! Dr. Parquette is amazing and do is Dr. Chang  thank you all so much! Read Less

Amazing! The entire staff was very friendly and helpful. We saw Dr. Voell for our puppy's first visit and he was very knowledgeable. He gave us great advice, walked us through everything, and was sure to give us price quotes on EVERYTHING. Read some of the "bad reviews" and I can say that my visit was the complete opposite. I love this place, I'm glad I brought my puppy here. Read Less

Called Xmas evening due to the fact that my dog needed insulin, as a Chewy delivery never made it to my house.  Pender was great to deal with, even more astonishing because they were not my ordinary vet practice, and were a referral of a referral.  Within the hour, they had the medicine available and we avoided a potential medical crisis.  Also, the building and practice appears to be a first rate operation.  This 24 hour clinic even has an entire wing dedicated to reptiles -- one of two in the general DC metro area.  While Fair Oaks May be a schlep for some, I will consider using them for future needs. Read Less

We live in the Woodbridge area and the emergency vet near our house didn't have anyone to look at our rabbit and they reccomended us here. We came for an emergency visit around midnight. They do have a 78$ fee just to see your pet so keep in mind! The staff were very friendly and took our rabbit in right away. She ended up fracturing her leg and they were able to do X-rays and wrap it and give us meds until we could get to pender exotics on the upcoming Monday. Our visit was around 400$ which I was expecting for an emergency visit. I'm not quite sure how it compares to other places. But I do recommend due to the friendly ness and the fact that they are educated with rabbits which is hard to find and open 24/7 Read Less

So I was at Pender Vet around 3 years ago for a one of my guinea pigs who had an ear infection. I was there twice. To say first this place is pricy is an understatement and for wealthy people. So not going into detail but a check up is $77 for an appointment and $129 for an emergency which I never paid the emergency before just the check up $77 fee and it was at night. Fast forward to today 3 years later. I called around 3pm ask the receptionist the price for my guinea pig the other one who is sick and not eating much but not a life threatening emergency. I say how much is an appointment she says $77 dollars. Cool I get there little after 4 because of heavy traffic with my girlfriend. Ask the receptionist again I am here for my piggy called early confirmed after she asked was this an emergency or check up I said yes a check up how much she says $77 and nothing else no quote for $129 for an emergency which i will get into later. Cool a vet assistant comes out with an emergency form and I say to her after she ask me if he is having cardiac problems I say it is not an emergency she says it is yes or no kind of rushing in a little rude manner before i could say I specifically said to receptionist not an emergency but was ignored an they took my piggy. I knew it was going to be a problem because the receptionist lied and put me down for the emergency fee. I am not rich by the way like most people in Fairfax. I am struggling very bad. So see the vet they tell me my piggy is fine everywhere else but his stomach is firm so they might need an x-ray which is $180 on top of the check up not including medication so I am thinking probably a $500 plus dollar bill. I said no thanks she suggested medication as a cheaper alternative so I said cool. She didn't mention it being a $129 dollar vet emergency fee or I would have said I never agreed to it being an emergency but a regular check up with the receptionist. I get ready to check out and the bill is $250 dollars and a white guy is now the receptionist. I said no that isn't right he said for an emergency now i am very very angry but trying to keep cool. I said where did I agree to that I stated on the phone, then in person with the female receptionist and again to the vet assistant this is NOT and emergency charge me the $77 check up. I wait for a long time now it is dark no longer sunny outside. Speak to the manager she says she called the receptionist stating she quoted both prices which is a lie on my death father. Nor did the vet tell me that. I am not a liar or a trouble maker or complainer. i am not a person who deals with being scammed though with bad service. I have bills. So after the manager called the receptionist and ask the vet about it again they said the same thing. You should always people record everything people say so this won't happen. I pay the  $250 and leave. This really hurt me. I would say avoid them at all cost because they will shady wise do this to you as well and say well after 4pm it will be a emergency fee because of no doctors or something but 3 years ago I paid a check up fee twice for $77. I will look elsewhere now to get treatment for my pet. Working class people avoid this place that is not cool to scam people. This really hurt me. Read Less

The doctors here are always so caring and wonderful. I have not had a bad experience. They never seem rushed or impatient, and always take the time to explain answers to all my questions. I also never feel like this place is trying to swindle me out of money by running unnecessary tests or making me come in for unnecessary visits. If I call with a question, they will give me an honest answer about whether I should bring my pet in. They also give me honest answers when I ask "What would you do if it was your pet?" I have used both emergency services and regular services for a dog, cats, and rabbits. I would recommend them to anyone! Read Less

We've been bringing our dog here for years, both primary and emergency care. They are amazing and thorough. They always take great care of our dog(s). My dog got very dehydrated once after a stomach illness and was admitted to ICU for two nights. I was extremely worried and probably called to check up too much, but they were amazing -techs and vets both! The front staff is helpful and friendly!! But the true star of this review is Dr. Flanary! Incredible bed side manner, extremely thorough, very knowledgeable, cost conscientious, and practical. Wish we had met him sooner!! Read Less

After not being happy with another vet (one connected to PetSmart) for sometime, I decided to give Pender a try. I am so glad I did. I was seen right away and I never waited for large amounts of time in the exam room. They were very respectful of my time. Dr. Simpkins was kind and genuinely concerned for my pug's well-being. She explained things to me and helped come up with a plan for my pug's treatment. She even gave me recommendations on holistic therapy and way to save money through medications I could purchase online. When reviewing test scores she left me a message and her cellphone number. She even told me that I could text her if I needed to. I am just blown away by both her and her staff's service. They certainly have a customer/patient for life. I will be bringing my frenchie in for any of his needs in the future too. Read Less

I've been to a ton of vets in the area when I first moved to nova and I did not like any of them. Other veterinary centers are dirty, often over medicate, and and the service is dismal.I was so happy to find Pender vet. Their facilities are clean, all of the doctors are super nice and helpful, and they always ask before vaccinating my pup. I've been going to Pender vet for 5 years now and will not go anywhere else.The only con is that they are noticbly pricier than other vets but I still give them a five star rating since their services are absolutely worth it. Read Less

Have been working with Pender Veterinarian Clinic for over 25 years. With some of the most highly advanced veterinarians in Northern Virginia and DC area. Having a variety of animals West German Shepherds, Maine Coon cats, and quarter horses. These veterinarians have taken care of my animals in times in my life then I was extremely sick. Patrick Denney DVM, who I've been with for over 25 years. Dr. Hiatt, and Mark Johnson DMV have all taken care of my beloved animals over two decades with the love and respect for me and my furry family members. Once again, I can't thank them enough threw the years. They are experience Hi-Tech veterinarians that are current in every kind of treatment in every breed of animal. I truly highly recommend them all. Read Less

I highly recommend taking dog obedience classes with Michelle Jackson at Pender Veterinarian. She is a wise instructor in all areas of dog instruction. We took our mixed lab rescue dog to both Basic Obedience and then Intermediate Obedience with Michelle at the helm and we are so glad we did. In class, Michelle taught us commands step-by-step. She had all of us practice the commands with our dog several times, often she would demonstrate the activity with one of the dog "students" and she would help anyone having difficulty learning the task. During the question and answer period of each class Michelle gave practical and detailed suggestions for any areas we may be having issues with at home such as greeting visitors, housebreaking, or handling the shy dog. We have seen improvement in our dog's behavior and also have some ideas on how to manage problem areas. Michelle makes classes fun and graduation day special for both dogs and owners. We look forward to taking another class with Michelle in the future. Read Less

I love Pender! It's important to me to have both Emergency Care and Primary Care together in one place. Dr. Julia Finlayson is the primary care vet for my two current kitties (as well as their two predecessors). She always manages to get them purring within the first 1/2 minute of their examinations. She's great with follow up phone calls and responding to voice mail messages. It's comforting to know that if I ever needed to bring either of them in during emergency hours she would be brought up to speed with what's going on with them when she was back in the office so that I could discuss plans for their follow-up care directly with her. Read Less

This is the best vet center for birds in the DC Metro area, no question. I have two cockatiels I have brought here on numerous occasions for health issues and the staff, technicians, and doctors are all outstanding. The care they have provided for my birds is always top-notch. My birds have seen 4 different vets at this practice over the years, and all have been extremely competent, knowledgeable, friendly, and caring. The first time I brought my bird here it was 10pm and he was acting sick--I couldn't find another vet open at that hour that would actually see birds. They have emergency hours so if you have to bring your pet in late, that's an option. The doctors are very responsive and when my bird had to stay in the hospital for several days, they always called me first thing in the morning with an update on her condition. Would highly recommend, particularly for birds. I live in Maryland and it's worth the drive! Read Less

I depend on Pender Exotics for the well being of my many rabbits. Their experience and professionalism with my rabbits is very comforting, especially when dealing with illnesses. I recommend Pender to my business clientele who reply back with very favorable opinions. Great place for pets to get their medical care! Read Less

I recently adopted 2 8 week old kittens directly from the place where they are euthanized.  After owning them for 2 weeks I began to see that they were both sick.  They were really sick.  Something was wrong.  Thankfully I found Pender Veterinary Centre.  They were able to schedule a last minute appointment for both kittens even though they were completely booked and only had 1 opening.  They saved my kittens lives.  And the fact that they are open all hours really saved me.  And after we left, the very next day, the doctor called me to check up on the kittens.  I am so happy about the care that this Veterinary has showed me.  I would definitely recommend this Pet Hospital to anyone who is searching.  They are a step beyond other places.  I am planning to stick with them throughout Lucy and Tux's lives.  I look forward to the bond that they will develop with each other.  It's a life-time. Read Less

For over 20 years my family has taken our dogs to this clinic for check ups, surgeries and anything that was needed for our dogs. Recently we took our dog to the clinic who's a three year old rescue, rescued at one years old, to the vet. He has always been very kind and sweet, neighbors love him. He loves to play in the backyard and play with his toys with us. He is a massive people lover, everyone who he meets on walks wants to pet him and does. He sits and waits for them to pet him and gets extremely excited meeting people. On this visit the Doctor came in to examine him and apparently took him to get something done and came back claiming he was aggressive and spoke about the dangers of him. This has never been a fact. From each time I've boarded him while I went on vacation I have always came back to see the remarks on how loved he is by the workers saying how playful he is with all the other dogs and affectionate with the staff. Clearly this vet is mistaken and did something to provoke this loving defenseless dog. I’ll never take another animal back to this clinic. I’m very saddened and ashamed of them. I hope they correct there staff and counsel them into better animal care. Read Less

Everyone was super helpful. It is clear they obviously love animals and want to give them the best experience. They have reasonable prices and are willing to help for financial problems. And a big thank you to Mike who helped us the most in making decisions as what to do with our poor sick bird, Chico. Super nice staff. Read Less

One of the best vet hospitals I have ever visited. Everyone was so professional while still being very efficient, courteous, and friendly. My Smootchiekins was positively excited for the visit as well. I mean when is a teacup poodle happy about going to the vet. Andrei, I thinks that how you spell her name, was fabulous. She was spot on! Very helpful and attentive. The hospital was very clean and prices are reasonable for high end vet service. I highly recommend this place. Read Less

I have used Pender since 2001, specifically Dr Hyatt who has treated four of my babies. I drive almost 20 miles because he is the best most caring vet I’ve met. Highly recommend Dr Hyatt to treat your babies Read Less

I've been seeing Dr. Denney at Pender for more than 20 years... I will never take my pups anywhere else. They are the most kind, compassionate and caring group of professionals I have ever met. I have brought 8 dogs and 16 puppies for their primary, surgical and emergency care. They are the best. Read Less

We've taken many animals to Pender over the years. Hamsters, rats, and bunnies upstairs, as well as dogs downstairs. The vets and staff are always wonderful - super helpful and very kind. We have had to have a few animals euthanized there and everyone was so compassionate. I wouldn't go anywhere else! Read Less

My gunie pig had taken a turn for the worst over the course of the week after 2 other vet visits during the week we had to rush him to this vet. There was a tall skinny tech who as soon as we walked in greeted us and took our animal and got the process rolling to try and save his life. The doctor in this hospital is also top notch, very detailed in her explanations and what steps could be taken. This place was an hour and a half from my house and I wouldn't hesitate to take another of my animals there in a time of need. Absolutely Amazing hospital and staff top notch from first phone call to the moment we helped our pet cross the bridge Read Less

The staff is always friendly and caring. We have called several times at all hours with concerns or questions in the first few years of having our puppy. The staff was always honest with us as to whether we should come in immediately or if we could simply monitor our puppy until regular hours and save on emergency fees based on our description of what was going on. Our puppy loves seeing Dr. Rutar. The facility is clean. Read Less

I recently found and decided to adopt two budgies.  After a couple months of owning them, my fiance and I decided to take them to a vet to make sure they're in good shape and see how we can best take care of them.Their exotic pet office staff was all great! They were patient with us for being late (we were driving from East Falls Church over to their office in Fairfax during rush hour... oops).  The technician/assistant in particular was enthusiastic about his job, really knowledgeable, and overall made a great first impression in the exam room.  And our veterinarian was also great - she examined the birds and didn't even try to make us run any additional tests because we were cost-conscious and everything looked normal otherwise.  We got food samples for them with lots of instructions.   Everyone treated the birds well.  I definitely felt like we got a decent exam and education for our money. Read Less

The staff there always do a great job, especially Dr. Rutar who is always on top of her game and makes sure things are done right. They are always accommodating, even for last minute appointments. I have full confidence in their entire team! Read Less

My sweet English Bulldog needed care on a Sunday.I called in and spoke with Tatiana, an extremely nice and understanding Veterinary Technician. She listened to me explain my concerns and then helped me to determine whether or not I had an "emergency" on my hands. I believe she had my wallet's best interest in mind, which was comforting.My dog, Gizmo, ended up being seen by Dr. Emily Nutt who was just absolutely excellent. Her bedside manner was great.On top of all this, the exam, the X-rays needed, and the medications bought in-house was hundreds of dollars cheaper than I anticipated.5 stars! I found myself a new primary veterinary center for my dog! Read Less

*brace yourssssself for snek puns*Where do you take a 6-foot boa constrictor who needs a checkup when you're in a *bind* (pun 2)? Yeah - didn't expect myself to be asking that question either, but when we found Felisha up for adoption at a local pet store, my vocabulary reached new *lengths* (pun 3 - a *stretch* I know)Pender came recommended to us from a friend who worked there, and while I don't have much experience with vets, I do go to checkups, and I'll be honest - I wish MY doctor were as nice and caring as Felisha's. Special shout out to Mike - the exotic pet charmer and voluntary bite tester. He's as nice as he is good with *scales*. (I think his tarantula is older than my dad).Highly recommended exotic pets veterinarian within a 30-minute drive of most places in NoVA (except during rush hour where suddenly we're all 2 hours away from each other). Felisha says "Hi guyssssss" Read Less

AVOID -- the exotics department almost killed my parrot. Even though we warned them that she gets scared of strangers, and they knew she was flighted, they insisted on taking her to a back room without us (red flag!) to take her blood. She then got loose and flew straight into a window. The room where they tried to take her blood had a FULL WALL OF WINDOWS -- not frosted glass or glass with decals, as any halfway decent avian expert would require, but CLEAR UNCOVERED GLASS. There were blinds, but they were pulled up. Ditto for the exam room, but since we were with her in there, we drew the blinds ourselves before letting her out of her container. Simply put, the exotics space is not properly outfitted to handle flighted birds. The staff should have known better as well, but they should not have to think about restructuring their work environments when they are seeing patients. Shameful. If my bird had died due to their neglect, they would be hearing from my lawyer. On the bright side, they didn't even attempt to charge us for anything. But I wouldn't have paid if they tried. The staff seemed genuinely apologetic as well, which helped me control my absolute fury at the whole mess. Oh, and it turns out that initially our bird just had a mild stomach upset from eating too much mature chard the night before. Pender had wanted to run a bunch of tests, start injecting fluids in her, and keep her overnight (even after the accident) -- which all speaks to this place focusing on profits over wellness, a common theme in the negative reviews here. Importantly, it is a theme that has been privately echoed by people on Pender's very own staff. Bottom line: go to SEAVS in Fairfax for normal care of your exotic animals. For after-hours emergencies, go to Blue Ridge in Purcellville if at all possible. Read the other one-star reviews of Pender -- we count ourselves among the lucky! Read Less

We took our Labrador retriever here for three years (just recently moved out of state). We were very happy with Dr Voell. Also, the staff was always kind and helpful when I called. It was always easy to get an appt. I loved having radiology and surgery on site if my dog needed anything. I was always happy with the care and the staff. Read Less

This is a very good emergency pet hospital. I could not give 5 stars because of a few non-serious points. The emergency after hour exams are quite expensive ($125 per exam is a bit much) and the entrance to the after hour clinic is a bit weird. Upstairs, plus indoors. I mean how do you get an animal upstairs if injured. There is an elevator but again, anxious pet is impossible to get in it, especially if injured. The vets, including the techs, seemed very nice and very professional. Took great care of my puppy. I am very thankful they are open 24 hours. Read Less

I really needed to chime in here, we first found Pender when it was just a shack of a house literally business got better and better then they moved to Fairfax . While they were still in the house and the first few years at the Fairfax location they actually let us pay our bill each month. Finally with so many people stiffing them they had to stop this practice which was a shame as we had six cats and a ferret but quite understandableNeedless to say we continued to bring all our animals to Pender each time all 6 cats at once and they gave each cat the same attention. Our ferret saw a different vet Dr. Stall but I see by there website he no longer is there shame we loved Dr. Stall. Our Cats from kitten hood to the end of there life saw Dr. Voell who in my book of life is one of the most compassionate humans I have ever met. We moved and were afraid to ever get another animal because we would not drag our animal a half hour or so when ever needed to Fairfax. Its has always been the case my cats hate to be in a car I wish like some videos I have seen cats loving car rides. We did move with our 6 cats and took them to a couple of vets here in the area they all were horrible and even made one of my cats worse which I took her on the long car ride back to Pender they gave her the correct meds and she was better the next day.Knowing I could not make the trip I refused to get another cat, I did however rescued a stray took it to one of the vets in town horrible service again. It ended up being a funny story but I found the actual owner of this cat. I finally could stand it no longer this year and adopted a new cat. I hoped the vets after all these years have changed but nope. Rude staff vets misdiagnosed issues over charged for simple services and reading all of the other reviews I dont think my opinion is out of line. I see Pender has a new office in Chantilly still a hump but the cat will just have to deal.I know most of the staff has changed  and I know they seem to be having some issues because they have grown so big which seems to be good and bad. I am confident that they will figure out the issue at hand or put my fears to rest., It seems in this fast paced world you will not find one place of business that makes everyone happy but I do trusted Dr. Voell with my animals life for over a decade and now will continue to do so. Read Less

Dr. Julie Brown has the most amazing bedside manner -- both with my dog and with me!! She was extremely thorough and intensive when it came to Blue, and was amazing at putting my fears in check. I cannot recommend her or Pender highly enough. They are fantastic!!! Read Less

My specific experience is with the Dog Obedience class I attended with 11-month old golden retriever, Cody. Instructor Michele Jackson was informative, patient, and friendly, and help to put both dog and owner at ease. Using her own dogs a a guide, Michele helped me to calm and control my friendly, but hyper pup. I plan on taking the intermediate class when it comes up. Read Less

We have received loving care for years from the Exotics center. Wonderful, smart, compassionate staff, from the vets to the techs to the front desk. They have given years of additional time with our pets and have handled difficult decisions with true concern and kindness. A+.Read Less

The most compassionate and knowledgeable staff. Sadly Garfunkel was just too sick, but I will never forget how in one of my darkest moments, the staff filled the room with love. One staff person even took the time to decorate Garfunkel's final resting place - inscribed with his name with such beautiful detail. To the artist, thank you so much. What you did meant so much to me and I will never forget your kindness. Dr. Carroll, I am grateful for you so much. I highly recommend Pender Vet for any of your pets care. Read Less

The most compassionate and knowledgeable staff. Sadly Garfunkel was just too sick, but I will never forget how in one of my darkest moments, the staff filled the room with love. One staff person even took the time to decorate Garfunkel's final resting place - inscribed with his name with such beautiful detail. To the artist, thank you so much. What you did meant so much to me and I will never forget your kindness. Dr. Carroll, I am grateful for you so much. I highly recommend Pender Vet for any of your pets care. Read Less

The most compassionate and knowledgeable staff. Sadly Garfunkel was just too sick, but I will never forget how in one of my darkest moments, the staff filled the room with love. One staff person even took the time to decorate Garfunkel's final resting place - inscribed with his name with such beautiful detail. To the artist, thank you so much. What you did meant so much to me and I will never forget your kindness. Dr. Carroll, I am grateful for you so much. I highly recommend Pender Vet for any of your pet's care. Read Less

My puppy was hit by a car on New Year's Day. Pender was amazing to her and to us. We were able to stay with her, visit, and call constantly to check on her. I could feel how loved she was at Pender. I am forever grateful to the caring staff at Pender. She has made an amazing recovery. Read Less

I brought my 1 year old bulldog mix-rescue here due to a severe neuro-muscular reaction to metronidazole, a giardia medication, and I couldn't be more thankful for the referral. Daphne was taken in immediately at the ER and checking in for the first time visit was easily facilitated by the front desk staff who were all friendly and patient despite being very busy. Daphne spent the night in the Pender ICU and was cared for by three wonderful doctors, especially Dr. Lynel Zimmerman who called constantly to update me on Daphne's health. I'm strongly considering changing my vet and becoming a regular patient of Pender.Read Less

My wife had brought her dog to Pender for years, even prior to us dating. As tends to happen once you get into a long-term relationship, I became attached to the dog and, ultimately, was the one who took her for her vet appointments. For all of her checkups, the vets were very attentive and kind, and got us in and out quickly without a lot of, for lack of a better term, upselling. What really impressed me about Pender, though, was their bedside manners when we had to put our dog to sleep. They took their time in explaining everything to us, what our options were, and, quite frankly, what they believed the realistic outcome would be and what was best for our dog. They were very gentle and took care to make sure our dog was comfortable during the procedure. They also did what they could to provide comfort to us during what was a very difficult time. While it will likely be a while before we're ready to have another dog, we will most certainly bring them here. Read Less

I just arrived In Italy and used Pender Air to get my dog and cat here. They were AWESOME!! I called them the morning I received my flight confirmation which coincidently was the day I was leaving, and they were able to take my pets, get them on a flight the next day, walk me through the process, and calm me down when I was panicking about leaving my special needs dog. Not to mention they were the lowest quote that I received when I first inquired a week before my expected travel, but the reason I called them back was they were the most understanding, helpful, knowledgable, and reassuring place that I called. I can't say enough good things about them. Read Less

Such a comfort to know that Pender is open 24 hours a day. Yesterday I had to rush my beloved golden retriever to them for emergency care. All the vets there are so caring and treat your animal like it's their own. I've been to other vets in the past but switched to Pender and never looked back! Read Less

I took in my dog who was dehydrated. After paying a truly outrageous bill, I contacted another vet clinic, described all Pender had done.& I was informed that they performed several unnecessary tests (if they were even performed) and subsequently overcharged. What should have been a bill around $130.00 ended up being $760.00. They exploit the h--- out of their clients. Boo!! Read Less

I went up to Pender exotic pet emergency clinic with my Sulcata Tortoise Flash on dearhs bed. The staff there we're amazing and very nice even though they had to give me unfortunate news that Flash had past. The young man that works in the clinic I wish I could remember his name was very sympathetic and very helpful through the process. As this place was recommended to me by a good friend I would recommend Pender Veterinary Clinic to anybody in the DC metropolitan area. Thank you very much again! Read Less

My dog died today. Funny two days ago though he went to pender for a check up. The dr said he is perfectly fine. But wanna take some blood tests to make sure and rule out everything else. Said he is dehydrated. They took him to the back. Gave him injections of antibiotics and etc without any explanation to us. Why did he need them if he was fine? That night my dog started choking. We called pender without any remorse or anything they said hes fine bring him in the morning and they cant do anything. We told him he was just seen they said he was fine!! We told them he was choking!!! They did nothing. They were no help. We took him to another vet (they were no help either) and they said he was internally bleeding. Whatever happened at pender that day i am sure is the result. My dog was fine. My dog had nothing wrong with him until after those injections. I will look into this i will get all his files from you guys and make sure i find out what happened with my dog. You all didnt do ur job right. U call urselves doctors yet not only u saw NOTHING but possibly caused my dogs death.Read Less

Just wanted to tell you guys how awesome you are. Thank you for putting up with my questions and my husband's questions throughout the years. We've been bringing Our dog Koa to your facility for the last 10 and your service had been fantastic. Koa recently had surgery and she is doing great. She's happily sleeping on her favorite bed. Thanks so much for everything :) Read Less

Pender is the best vet in Northern VA. Maybe all of VA. My family has been going here for 40+ years, since they first opened their doors. I recently brought home a new furry companion, a little rescue kitty and even though it had been several years since I had been there going in the doors felt like going home. I just love Pender and all the wonderful doctors and staff here! Read Less

We have 2 dogs, 1 male, 1 female. The vets at Pender have seen us through puppyhood through aging adult (now 11 and 10.5 yrs old) They always give 100% and they listen to the owners. When my dog needed surgery and to be boarded and I wanted to visit, they set up a room for me to stay with my dog. Read Less

My animals (former and present) have been patients at Pender since 1995...I have watched the practice grow and expand but NEVER lose that awesome level of care, compassion or standard of excellence. Dr. Denny is our "go-to" and having referred many friends to him over the years they have thanked me over and over as he is truly top-notch! This is not to discount the rest of the team as we have seen several over the years in more urgent situations and never have I walked away saying anything other than "I am so thankful that I have a place like this to bring my dog" As a state of the art facility with longer than normal business hours and 24-hour care (for after hour emergencies) even when I have had a question in the middle of the night a vet tech has been happy to take my call and answer questions. I recently began Puppy Kindergarten for our newest addition and the trainer Michelle Jackson is OUTSTANDING! I have watched her train with various methods of positive reinforcement...she is compassionate and patient and welcomes all family members (even kids) to come to class and learn to train the puppy (let's face it, often times it's more training the humans to train the puppies). I have seen her give individual attention to owners and pups needing a bit of extra help and also give some extra help to a larger-than-everyone-else pup so he can still enjoy playing with smaller puppies. I feel blessed that Pender has added such a quality trainer to their extensive services!! I truly know that I can trust them for all aspects of pet owner-ship!! Read Less

This is in regards to the EXOTICS department, very specifically Dr. Carroll. I came in with an emergency, my ferret was choking on her food. Luckily it cleared out on it's own before we arrived. I did still want to make sure she was okay. All was fine and Dr. Carroll was nice while explaining all the extra things she wanted to do and charge me for while I stood there and stupidly agreed as I was just recently in a panic and trying to give my ferret the Heimlich at home. Everything went downhill very fast when she asked about her medical background and past bloodwork etc. She did not approve of the way I care for my ferret, even though she is over 5 years old and healthy. She made this disapproval very clear by immediately gaining a very sarcastic tone. I was wearing scrubs and she looked me up and down and told me she just assumed I would know better seeing as I most likely worked in a healthcare setting. Even if I am wrong or she disagrees with my ways, there is a time and a place and a way to communicate things to someone. I take constructive criticism seriously even if it is hard to hear. I however do not appreciate being judged and looked down on and spoken to like I am stupid. Especially somewhere I have already given thousands of dollars to. My other ferret had a liver issue for the past couple years. She was constantly in having bloodwork redone and I gave her supplements every day. I love and care about my pets. I would do anything for them. I did nicely ask Dr. Carroll to not judge me and please not speak to me this way. She only made it worse with her "apology" and even admitted her apology made it worse, but even so, she still kept going after that. The receptionist pretended none of it was happening even thought this was going on 5 feet away from her. I felt pressured to pay the $75 exam fee, so I did because I was very upset at this point and wanted to leave. Dr. Carroll brought my ferret out to me swinging in her hand. And just held her out. NO compassion at all. I came in with a crate, I let her know, and she again got all sarcastic and looked surprised. The receptionist had to go grab it for me. I was too upset to call and speak to a manager. I did call a week later and spoke with Stephanie. I could immediately tell nothing would be done. All I was told was that this was "my perception" and because I perceived it this way I should be upset. It took several days to get a resolution, and the resolution was that I keep coming back but see a different doctor. That my ferret can have a free follow up exam and they did me a favor by not charging me an emergency fee when I went in that afternoon. Basically, I need to forget what happened and continue to go back and see them and pay them more money. They refuse to refund my $75 even though no services were performed. And because Dr. Carroll did not write in the medical records that day that there was a disagreement, it never happened. It's a shame, but the second I did something the Dr. didn't agree with, I felt like I saw the true colors of this business. And that's what Pender is. It's not an animal hospital filled with compassion unless you're doing every single test they want. I had another vet when my ferret with the liver issues started to not feel so well. He wanted to start slow, give medications, have me keep her hydrated and on the carnivore care diet, and then all the sudden he wanted me to pay over $600 for an ultra sound and leave her there, etc. When I said I could care for her at home, and let's please let her be comfortable at home before we go overboard, I got the look of disapproval and his tone of voice changed. I no longer wanted to do everything he said and again, things went downhill. If you're a professional, a doctor, don't have dreads. I have 2 dogs as well who see the vets at Pender and use the retreat in Chantilly. Many of these doctors are wonderful, but I just cannot go back even to this department or the retreat after the way myself and my pet were treated. Read Less

I was new to the area and needed emergency care for my dog. My first experience with Pender was great...after that, not great. From not calling with results, not giving us the appropriate medications, to making us have unnecessary and expensive tests repeated simply because the doctors do not read charts, is truely unacceptable. Medications are 6 to 8x what you will pay at walmart, target, sams, or online. The techs get their certs online and expect that I will hand my dog over to them for treatments that I am paying full visit fee for. The charge full price visit for follow up boosters - tech no doctor, and I wasn't allowed back. My scheduled appointment which should have bedn a quick in and out, turned into an hour and a half due to their incompetence and overscheduling, prioritizing profit over patient care - which incidently, every single time I have an issue, something missed, forgotten, etc. It is because our scheduled appointments are rushed. Worst of all, the manager comes out not to appologize, but to justify their unacceptable behavior. To them my dog is a commodity, to me my dog is a child, and since I pay prices like going to a real doctor I expect treatment in line with those expectations. Finally, in the hour plus that I was there a woman was obviously crying in the waiting room. Not one person came out to update her on her furbaby. There were plenty of secretaries, techs and whatever else they are laughing, joking and having a grand time up at the desk. I will not be taking my furkids back. Read Less

If u love your pet and don't want to see them suffer more than they have to, take them any where but here. Car show room quality facility with same principle and personnel except they are VET HOSPITAL!!! Horrible experience too painful to get into but 2 visits, $2500 later and my dog would have been better off at home than with these unethical .... I don't know about their obedience classes or grooming maybe that's what they should stick to. Keep your pets away from their razors , needles , careless Drs and inept techs. $$$$ all they care about. Shameless and irresponsibleRead Less

They had to cath my 1 yea old pit bull and after I picked him up they said he is clumsy on his feet but failed to tell me they had problems with the catheter not one not twice but three times. He had a siezure and had pulled it out but he developed phlebitis that is caused by bad catheter hygiene causing all sorts of problems in addition to his own ailments. It's been 3 weeks of seeing him suffer countless vet visits and additional meds. When I called them in the beginning all they were concerned about was the visit cost. Not even concerned about this problem they had everything to do with. Very disappointed in them and my vet for referring them as emergency contacts. Read Less

This is the best vet center for birds in the DC Metro area, no question. I have two cockatiels I have brought here on numerous occasions for health issues and the staff, technicians, and doctors are all outstanding. The care they have provided for my birds is always top-notch. My birds have seen 4 different vets at this practice over the years, and all have been extremely competent, knowledgeable, friendly, and caring. \n\nThe first time I brought my bird here it was 10pm and he was acting sick--I couldn't find another vet open at that hour that would actually see birds. They have emergency hours so if you have to bring your pet in late, that's an option. \nThe doctors are very responsive and when my bird had to stay in the hospital for several days, they always called me first thing in the morning with an update on her condition. \n\nWould highly recommend, particularly for birds. I live in Maryland and it's worth the drive! Read Less