First impressions are lasting and this is my first impression review of Stahl. I chose to take my ferret to Stahl because my most favorite vet tech, Katie, works there. She has cared for my ferrets ... Read More
First impressions are lasting and this is my first impression review of Stahl. I chose to take my ferret to Stahl because my most favorite vet tech, Katie, works there. She has cared for my ferrets and has always gone above and beyond my expectations. I trust her, I trust her input on the doctors, and coordinated with her to ensure she was able to see my little guy on his first visit. Their location is easy to get to--I travel 45 minutes from Maryland and so this is important to me! I was concerned about parking initially (thanks to google maps directing me to a parking garage that was a 15 minute walk), but there is plenty! Upon walking in, I was impressed with the overall "vibe" of the office. Warm and open. I guess I was expecting more of a doctors office feel like I get when I go to other vet offices (we have cats and dogs as well). I did struggle with the reception area. I was greeted by one person who helped check me in, but something felt off. This feeling increased when I was checking out. A different receptionist checked me out and they weren't very friendly. Maybe they were having a bad day, maybe that is how they always are? While I don't expect people to be rainbows and glitter all the time, I believe that people should try to keep scowls off their face and maintain a professional demeanor. IF this is the norm, I recommend working on this as the reception area is ultimately the face of the company. Now the vet visit: I waited about 15 minutes over my appointment time, but Dr. Romo let me know ahead of time he was running a bit behind (points for that!). When called back, Dr. Romo was incredibly thorough ensuring that I understood everything he was asking/telling me. I appreciate that. It was in a caring way to ensure that he was speaking plainly to me. He did not make assumptions about my knowledge, explained how blood is drawn from ferrets, etc. He wasn't pushy with procedures (i.e. my little guy needs dental cleaning, but was clear that it was not dire at this time). He answered my questions about his experience with exotics and came in with a smile and positive attitude. The price point is a bit higher than what I have experienced, but not by much. Since they cater to exotics only, it makes sense. Overall, I am pleased with my first experience and will be back in a few months for the little guys dental. Read Less