Town And Country Animal Hospital

Took my Granddog  for suture removal (from surgery at Hope in Vienna) and they couldn't have been more kind and caring.  Sadie was a little nervous going in given her recent experience with having to get stitches and the Vet Tech was super sweet and patient with her.  Best part? No charge!  I was like "really?!" - most vets only care about the moola - this one doesn't.  Also they found out have an emergency hospital - Columbia Pike.  Very happy with our experience! Read Less

I have been going to Town & Country for approximately 2 years. I love the fact that I can call and get a same day appointment, especially when my dog has experienced health issues.  The staff greets my dog by name and always gives here the attention and rubs that she so enjoys.  Considering the price of medications, I really appreciate the price matching and military discount - you just have to remind the staff, which I have no problem doing. I have consistently seen Drs. Katsur and McGrath and found both to be very knowledgeable, personable and informative.  In addition, their treatments and recommendations include best and worst case scenarios as well as the costs associated their recommendations.  I have received follow-up phone calls and emails from both doctors. Read Less

I was shocked by the experience there. My dog came home sick from boarding with vomiting and bloody diarrhea , rotten smell of the feces . She was urinating and defecting on her self from the day one which she never does .  Went to see the doctor there, they denied anything that happened there , never checked her stool, blamed it on stress. Unbelievable! I know my dog very well and I know when she get upset stomach from anxiety vs sick with infection. I have never came to a clinic and tried to blame my dog's health on something that was not. It's insulting and unacceptable They gave me a huge bill, had to fight to get the office visit off even though they should be responsible for everything because they got the dog sick, but of course there is no apology , blamed it on the dog . I asked for the blood pressure to be checked; they charged me 60$ for that ?! Where in medicine have you had blood pressure checked for 60$ ? And if you make charges like that you better tell the customer that. The doctor never called to follow up. Called the manager several times but she never picks up the phone and did not respond to the voice mail. They could care less what happens to the animals, all about the money . I would never recommend to trust the life of your loved one to these people . Read Less

I felt like all they were doing was charging me for things and all they cared about was money. The vet Courtney Katsur was pushy on selling me X-rays, medications, rather than helping. If you think the health system for humans is bad, try an animal hospital. This is my first pet so I didn't know what I was going to encounter when going there for my first visit. DO YOUR RESEARCH before getting medications and before doing anything to your pets. It seems like it is all about the money and not about the care of the animals. Human health system is the same way people are persuaded to have surgeries and take medications they don't need so they can get money. Read Less

If I could give a zero, I would.  This place is absolutely horrible and no one communicates with each other or knows anything about your pet when they return them.  I recently moved to the area and was looking for a new vet and decided on Town and Country. My dog needed a teeth cleaning and removal of a fat lump while he was under. I told them he was recently groomed and did not need his nails clipped but apparently that message never got back to the doctors and techs and they clipped them anyway and caused half of them to bleed because I saw styptic powder on his nails.  The stitches on his lump removal (3 total on an inch and a half wound) were horrible and when we asked about them when he was returned, the vet tech had no idea he even had stitches and had to ask.  Then another tech gave me the ENTIRE big pill bottle (the one the vet uses for refills) and I said "Umm, I think you're supposed to give me the small bottles."  Every person we spoke to had no idea what was done or didn't pass relevant messages to the "back".His stitches did not heal in the expected time, which was no surprise because he probably needed at least two more, so I brought the poor guy back and they put a staple on the wrong spot.  I had told them there was a piece of skin between stitches that should probably be stitched but they didn't pass the correct spot to the back.  They then gave me a collar for him so he couldn't lick it, but the problem is the wound was not in a spot he could lick and the issue should have been him scratching it with his back leg because the cut was on his side near his front armpit.  They seemingly just threw us a collar for no reason, which also speaks to someone's ineptitude.  They also never followed up to remove the stitches.I ultimately brought him to another vet for the stitch removal and they told me it was one of the worst stitch jobs they had seen and that they used skin glue, which you shouldn't do.  They also said the stitches were too loose.  The wound is healed but the pieces of skin stick out in a scar now and will always cause issues at the groomer now.Do yourself a favor and go somewhere else. Read Less

My elderly lab was a patient at T&C for several years until we moved out of Fairfax. Two years with a different vet and we're back at T&C; willing to make a longer drive for excellent care and compassionate advice. Whereas another vet was hesitant to offer any opinions without (expensive) imaging tests first, Dr. Reed Hall did a thorough physical exam, listened to me about ongoing symptoms, offered his opinions about what was probably going on, and suggested reasonable next steps -- given my dog's age. I am so appreciative of his expertise and willingness to listen without jumping to costly tests right off the bat. Definitely recommend! Read Less

Wow wow wow! I have found my vet for life! Dr Davis Hall is so wonderful, and he truly saved my cats life. We actually ended up bringing my cat here who was in critical condition. He had been treated by the Hope center in Vienna Virginia, who basically took us for every last dime, and did absolutely nothing to help our sick kitty. Thankfully this vet clinic was referred to us by good friends. We ended up pulling our cat out of the other clinic's care(where he had been for several days and made no improvement at all) and brought him here. It just took one appointment here and our kitty was already making a complete turnaround the next day! We truly owe his life to the doctor here! We cannot be more thankful! I would highly recommend this place to anyone! Do yourself and your furry family member a favor, and have them treated at town and country! Read Less

We've been coming here for a year now. It started out great and we were very happy as repeat customers. Everyone was friendly and nice and our kitty liked it there. We travel often and so he has gotten used to being boarded at this site. The staff all knew our cat by name and he had his own little 'fan club' too. Not anymore obviously.Each time we visited over the past few months things have gone downhill. There are no longer any familiar faces. Where is the friendly receptionist who remembers the regulars? Where is the sweet tech who recognizes our kitty right away? But now its like we are strangers. Worse, it's as if our kitty is a stranger too.The service is progressively worse. It takes forever to complete the simplest of tasks. We have to fill out the same standard form every single time. Even though we check the box to retain our information on file. Why does this get more and more cumbersome each time?  We stop in every 2 months and fill out the same thing every time. This will be our last visit. When we picked up our kitty I was so IRATE to see his dilated eyes and immediately knew something was wrong. Apparently, instead of caring for our cat they decided to sedate him EVERY SINGLE DAY for nearly 2 weeks while we were out of town without CONTACTING us for permission or to even inform us of any concerns with his behavior or diet, etc. This is unacceptable! In fact, we suspect that these people were mean to our kitty.I find it surprising that our loving kitty who loves people would be disagreeable. In fact, our cat is very easy getting in and out of his carrier and understands how to be boarded since he is used to our life of travel. The fact is that he hasn't  had any previous issues for the last 5 years of staying at various kitty hotels across the country. Despite him being familiar with this facility for a year now I find it surprising that he would act any different than his previous visits.  What's changed then?Clearly it must be the staff.   I'm disgusted. Read Less

Hello I have been a 20 year customer of Town and Country. I have 2 cats and one dog I have taken there and over the past year acquired 5 new dogs from a rescue I performed from over seas.  I would love to write a good review but due to recent events that occurred today I sadly cannot. I should first premise by saying I really like the doctors there. They are smart, knowledgable, capable, and kind. Although they did miss pulling a tooth out of my poodles head six months ago when I had six others pulled and I will have to take him back in the near future and pay extra costs for sedation and so on which I am not happy about but I never complained even though it was an obvious mistake. Nor am I complaining the fact that over 20 years I had to lend an ear to more than 2 doctors who have complained (not my last doctor) regarding the staff acting argumentative towards not only the doctors but I have witnessed it towards the customers as well meaning myself.  The biggest gripe from the Doctors and I see it too  was that they have a high school education but have the  attitude of someone with an ego complex. That becomes a problem when knowledge and expertise is obviously required and information needs to flow back and forth between the customer and the doctor. Now I notice that my last  doctor dealt with me directly regarding costs, procedures and pickup times which I thought wow they really go out of their way but I can see now how cutting out the service reps would keep miscommunication to a minimum.   These high school graduates are not even college students.  Well I tolerated that just fine until today which is why I am writing this review.  So I have 5 dogs 4 of which has never been there. And I sent an email requesting the cost to test them for heartworms.  After my forth email prying out of them additional costs like exam fees that were not originally disclosed I finally get a hasty response "I'm unable to give you an estimate for five dogs, as their treatment and vaccines would be up to a doctor."  My response a bit incredulous because there was never any mention of vaccination just the worming and now I am  getting fed up because customer service rep Lauren P. was too lazy to get up out of her seat and go ask the doctor if there was going to be an exam fee for the 4 other  dogs that has never been there. I needed clarification because in the prior emails  she stated there would be an exam fee unless I or the animal was new.  So I stated in my fifth email " NO their vaccines would be up to me. I only want to know how much it will cost for 5 dogs to get worm tests 4 have not been there before do I have to pay exam fee for those dogs?  Give me total for worm tests including heart worm or I will go to see another vet." "Hand off my request for cost to do my 5 dogs or I am going to leave a bad review on Yelp and use your name and call you lazy". Yea I called her lazy because I know who I am dealing with now. Then I get an email from Sean T. the high school educated self described Town and Country Manager. He was polite enough but requested I not have further contact.  So I ask you the owner of Town and Country should Lauren P. have gotten up out of her chair and asked the doctor if there was going to be an exam fee for the four other dogs?  Did Sean T cause you to lose business unnecessarily (4 new dogs and eight animals total) from a tolerant 20 year customer who grew weary of inconsistent emails from a lazy staff member?  By the way I am self employed 30 years and have hired and fired 100's of people so You be the judge! Read Less

I had a good experience here.I adopted a little cat from a local shelter and needed to bring him in for his first check up. Everyone was very kind to myself and my cat from making the appointment to checking out. Plus their hours are super convenient for folks who work a standard schedule. We saw Dr. Stocks and I will definitely request her again. This is my first cat and I was pretty clueless going in. I am glad I picked this office. Read Less

While it seems there's no shortage of five-star reviews for this establishment which I find extremely incredulous, allow me to be an exception to the rule as I feel one star is being overly generous.We went to T&C on August 11, 2018, at 9:45 AM and waited until 10:15 AM before we decided to leave.  Since T&C's office is not around the corner (nearly five miles from our home) and it's stressful enough to put our cats (who are now 13 years old) in carriers to bring them to and from their office comfortably, it would have been considerate if the veterinarian could have seen us at the time we had previously scheduled for their appointment, 10:00 AM that day. BTW, while we were forced to wait even longer for our appointment, we couldn't help but notice the number of other pet owners who continued to stream in and had their animals promptly seen well after we arrived.In addition, since we were not 'drop-in' customers, being repeat clients who had booked our appointment well in advance, two weeks ago, I found it ironic that T&C had the temerity to send us not one, but two emails for each of our pets asking us to again 'confirm' their appointment days before we appeared that morning. And after patiently waiting without any update of the veterinarian's morning schedule, when we decided to leave canceling our appointment, it seemed that the attendants at the front desk, staffed with a peculiar blend of self-absorbed 'teenyboppers' and indifferent 'millennials', couldn't have cared less. Lastly, Memo to the Office Manager: If this is the way the T&C treats return clients and 'FAMILY', then consider us, estranged! Read Less

There is only one issue with this place, front desk service. I don't understand why someone who hates their job keep working there. This place is truly great with pets, the technicians are amazing, Dr. Bauer was extremely kind and great with all the procedures my dog needed, but men! This women on the front desk they seemed like the kinda of girls you get to see fighting in court to get custody of their kids because child abuse or something like that. You will not get a smile out of any of those ladies. I wish I could match the great service front the medical staff to the front office staff. I'll keep bringing my pets here because of the great doctors and technicians but the front desk SUCKS! Read Less

My dog needed surgery. Nothing serious, just minor but it required she stay the night at the Animal Hospital for observation. This animal hospital is in the City of Fairfax Virginia. Next to my wife and kids, this precious animal is next on my list of who I love. I think dogs are God's gift to humans. Their love is unconditional. Our dog is a beautiful blue eyed grey Siberian Husky. Even though she is only three years old she has become a huge part of our lives. She has brought us so much happiness. She's my buddy, every day when I come home from work, she acts so excited to see me you'd think she hadn't  seen me in years. Everyday I play with her when I get home, catch with a ball or stick or tug of war with one of her toys. It's special time for us. I look forward to it as much as she does. We eat our meals with her and share a little bit. It's our family meals our family time together. The night before she couldn't eat or drink after 6 PM. We went out to eat because we couldn't share our meal and that would upset her, she wouldn't understand why we couldn't give her a little piece. She gets up with me in the morning and I give her a treat and she sits with me while I drink coffee. She'll put her head in my lap and I'll pet her while I drink my coffee. It's an unbelievable connection between and human and an animal. I couldn't give her her morning treat and I wish so much I could explain. She just looked at me with those pretty blue eyes wondering what was wrong. She knew something different was happened but she didn't know what. It made me feel for her. She has special time with my wife too. I leave before 5am to go to work. This is the time our dog enjoys special time with my wife. She eats breakfast with her and then takes her for walks. She's lives her walks with my wife. But this morning was different, this morning instead of her walk she was being taken to the hospital. I think my wife having to give her up the the hospital was extremely difficult. The next morning our happy dog wasn't home, breakfast with out her. Wow, we miss her.My wife took her in the morning. It was a hard morning for us. We can't talk to her and explain to her what's going on. That we had to leave her and that she would be fine. I wanted to tell her not to worry. Not to worry that we couldn't be there when she woke up from her surgery and that she would spend the night in pain, scared, by herself in a strange environment. I'd be scared, and I understand things. It upset us she had to go through this. She had no clue what was happening to her and the two people she loves most were gone not there. I'm sure she wanted us in her time if need but we couldn't.When I got home from work the dog so happy to greet me everyday was not there, no catch or tug of war. I felt empty. Inside the house it seeded so very empty too. My shadow was gone. My pal not there. It was odd feeling. The next morning my buddy wasn't there for her treat or to lay her head in my lap to pet. I felt sad. I know she was in the hospital thinking she should be at home with her head in my lap. We both thought about her all night. We didn't sleep well. I got up super early in anticipation of being able to pick her up. The hospital is nice, it's big, clean and modern. It had a look that will put you a little at ease. The tech came out to me to explain everything. She was great and you could tell she loved her job. I started to feel a little relieved. I knew she was in good hands with Town and County Animal Hospital.When the tech brought her out when I picked her up she was sooooo excited, I could see the happiness in her face and she could see the same in mine. She however has to wear the evil cone. This is so she doesn't reopen her operation wound. She hates the cone.......I hate the cone. She tries to take it off. She looks to my wife and I with a pleading look to please take it off, she even cry's and it breaks our heart. She had to wear it for two weeks. It scares her, she bangs into things and it's so uncomfortable for her and uncomfortable for us to see her like this. She doesn't understand. I wish there was someway I could tell her. This is the hardest part. She feel asleep at one point and had a nightmare, crying in her sleep. I don't know what's she's going through, I know she's miserable. As you read this, you can see how much the beautiful animal means to us. We would not trust her with just anyone. These veterinarian is a good one. These people understand what your pet means to you and they do the best that they can to treat your pet as not a pet but a member of your family. While I didn't give them 5 stars, it's not because of the care they gave our dog, my wife had some issues with the customer service of the front desk person. She wasn't very pleasant, while everyone else there seems to enjoy their job, this person clearly doesn't. If your animal needs a surgery, Town and Country is a very good choice. Read Less

From the booking of the appt., visit with Dr Davis Hall (remarkably sensible man who explained everything & provided us with multiple options), to check out... our visit was very personalized & great! Would certainly recommend!!! Dr. Davis Hall is a special man! So grateful we found him so quickly. Our 13-yr old dachshund seemed to really do well for him - dogs are the best judge of character 😉. Read Less

Town & Country is a great place to take your pet. Brought my sick puppy in and they took time to take me to review x-rays and spend time understanding everything going on with him. All the Doc's and Techs there are great and he had a team of people looking at him. You know they love and care about animals!! Read Less

We love every vet at TCAH. They are so kind, thorough, and caring. I never feel like we are rushed and their hours are awesome for someone with regular work hours. We also board our 2 dogs and 1 cat with them and have had great experiences. Read Less

Love, love Dr. Bauer and Dr. Klein! My sweet, illness prone bulldog has required many a vet visit over the years and Town and Country has always been our office. Dr. Bauer and Dr. Klein have gone above and beyond when caring for my pup. I cannot say enough about how wonderful they are! Read Less

If I could adopt anyone as an uncle, it would be Dr. Davis Hall!He's super knowledgeable and experienced; and, I appreciate how he's always been thoughtful about the most effective options for my rescue dogs, including considerations on affordability. I've realized that the various veterinary groups that I've gone to in DC were often charging me more for services and medications. One vet office went so far as to conduct unnecessary services... from misguidance to over-treatment (further reconfirmed by another vet in that very same office).My Shih Tzu rescues both lived until about 18 yrs old each... Dr. Davis put them to peace in 2013 and 2016. I'm positive that he had a role in their longevity.I would trust Dr. Hall with my own healthcare. Read Less

Always a great experience!Nicest people around and the most professional!Doc Dave Hall and Reed Hall are the best!Have been seeing Dave Hall for 20 years.Also pricing is very fair and reasonable compared to other places...My 3 toypoodles are very happy:) Read Less

This animal hospital has lost it's way in terms of client service. Last year my old and beloved dog needed to be put down. We called ahead and scheduled a time. We then waited 25 minutes in the waiting area and a further 20 minutes in the examination room. All of this with my 14 year old waiting. Fast forward to today. I paid my 367.00 bill and then waited 40 minutes for them to bring my dog out. They say they are short staffed. Read Less

We tried quite a few vets before we found Town & Country. Reed Hall has hired a staff of animal lovers from top to bottom. I've never met such awesome animal people. My dog actually likes going there! They show great compassion and provide great care. I can't say enough good about T&C - in fact I just told a neighbor today that he needs to take his new puppy there. Read Less

We saw Dr. Jones today for our new kitten. He was very thorough and knowlegeable about cats. We have also seen Dr. Davis Hall, Dr. McGrath and Dr. Klein in the past. They are all great and very caring Vets. Read Less

I love the whole staff! Their care is always centered around what is best for your pet and not about how much money they bring in. When we moved a bit out of their area tried another vet and decided it was worth the extra distance to drive back to Town and Country! Read Less

Been going to Town & Country since the early 80's. I live in MD but continue to come here for all my pet care and needs. Staff is extremely friendly, kind, and professional. They always show my pets LOVE! Read Less

I've been bringing my pup here for a couple years now. The entire staff is knowledgeable and compassionate. I've met nearly all of the doctors and have liked each one. The technicians and receptionists are also extremely helpful. They treat my dog with the same care that they would treat their own pets. They keep their facilities clean and their pricing is very reasonable. I simply can not recommend this place enough. Read Less

We've been using Town and Country for a couple of years now. We got off to a rough start with the first vet we saw, but have had much better experiences with a few other vets and the rest of their staff. We see them for our adult male cat and our new kitten - so far we believe Dr. Stocks, Dr. Bauer, and Dr. Klein are the good ones we've seen!Scheduling has always been easy. When I called the day I got my kitten to schedule her first appointment they had me in 45 minutes later, I didn't even own the kitten 2 hours. When my adult cat stopped eating suddenly one night we were in for an appointment immediately the next morning. We've also been able to plan in advance for checkups and vaccines and their hours mean I don't have to take off work to go in.Our first vet walked in trying to sell us prescription food without even looking at our cat. Since then the others haven't tried to do so and product or medicine sales have been after pet handling and in discussion with us. We are people who tend to buy the extras whenever recommended, the vet knows more than me, but I've never felt gouged.Their walk in procedures for things like boosters or checking in after a surgery are great. We were literally there and home in 30 minutes today after I wanted my kitten's spay incision looked at. Read Less

Wonderful veterinarian practice! The front desk people are responsive, efficient, and kind. Every Doctor, and I have seen many of them over the 50+ years I have been taking my pets there, are AMAZING! You will not find better care for your pets anywhere! Read Less

Have been going to Town & Country for almost 17 years with my cats.  They are always friendly and provide outstanding care for my pets.  Wouldn't think of going to another animal hospital.  Nice facility and great location too. Read Less

Have been taking our dogs to this vet for 15 years.  Being that we've had several dogs through their practice, we've seen lots of doctors there.  However the one constant has been Dr. Davis Hall and Dr. Reed Hall.  They've been there since we started.  Though we saw them for more critical cases and concerns, all of the vets we have seen at Town & Country have been outstanding.  As of late, we've been seeing Dr. Bauer and Dr. Klein and requesting both.  They have assisted with several issues with my dog over the past year.  Another great thing about Town & Country is that they follow-up when you've been in for a visit to make sure your pet is doing okay.  This is especially important when my dog has been sick and they've prescribed medication or done some testing, usually blood work, and I'm awaiting the results.  I have also requested immunization records over the phone, which were literally emailed to me before we ended the call.Though I am not a fan of the boarding facility at all based on a prior visit and reputation, every other aspect of Town & Country is wonderful.They will let you price match on a medication that is being prescribed.  This is especially important of medications your pet needs to be on for the rest of their lives.  As long as the price match is from a USA pharmacy, you are all set.Can't say enough good things about this place from the time you call to schedule an appointment to the walk-in and check-in with the front desk staff, to the assistants who bring you to a room and assess the situation, until the actual doctor comes in, is outstanding!  This is a quality Veterinarian practice.  Even when I move soon, I still plan to make the trip back to Town & Country when my dog needs to be seen whether for a well or sick visit.Highly recommend checking out this vet and if you don't feel like you are getting satisfaction, don't hesitate to schedule with Dr. Davis Hall, founder of the practice.  He will make sure you are happy, or best possible solution for your pet.Give this practice a try, you won't regret!!! Read Less

A month ago, I entered the clinic, nervous & overwhelmed.With a sweet blinded stray cat who needed help & a thousand worries crawling in my throat. The front desk was understanding when I told them she had no name. And were sensitive enough to place us immediately in a room to safely wait in there instead of having her shrink into a tiny ball inside her crate from fear at the big dogs barking at her in the lobby.Dr.Stalph was gentle & handled her well! Although hearing the trauma this cat likely suffered broke my heart to dust, I'm so so grateful for the insight Dr.Stalph gave me on what to do going forward...When I entered Town & Country Animal Hospital,So much surrounding this cat's future was undefined & I felt as lost as a stray....Perhaps vets can be expensive, but they've seen it all before & the little bit of guidance I got that day really gave me peace of mind.Thank you. Read Less

This place is absolutely amazing! I wish I could give them more than 5 stars.1. The staff is helpful, warm and friendly. 2. The building is spacious, clean, and obviously well taken care of. 3. Their professional courtesy is great. They always call to follow up. Everyone that works there is compassionate. 4. Dr. Hall is absolutely phenomenal. He is kind, extremely knowledgeable, GENUINE, and he has a good sense of humor. He also takes his time with you and your pet. He makes sure that you're both comfortable and that you understand everything. This is a doctor that really cares, and it shows. I can't thank this place enough for everything they've done and how well they've treated us. I would recommend them to anyone, anywhere. Read Less

Pet lovers, take your pets elsewhere. Like ticks, they try to suck you dry for every penny for any reason. Front desk staff told me google my pets problem after spending hundreds of dollars for a diagnosis. I thought the poor service from my very first visit would get better overtime, but it never happened!!I highly recommend to take your pets elsewhere... you will leave wondering why you spent so much money for horrible service! I was truly disappointed in this place... Read Less

I would say that I'm not very picky as far as veterinary services go. I would like a kind front desk, helpful vets who listen and don't seem rushed, and reasonable prices. After not getting those things from another area veterinary practice, I went shopping for another. I have been incredibly pleased with my interactions at Town and Country so far. Because of our cat's medicated food, we tend to see a vet clinic more than most--about every month or two. I have found the staff to be friendly in person and on the phone, and the vet to be communicative and not overboard when it comes to tests and potential treatments. Now for prices. I called 6 vets in the area to get a better idea on prices for visits, bloodwork, and more. Town and Country was on the low end cost-wise. Not the cheapest but not even remotely close to the high end. I'm not looking for a budget vet, but I also don't want to be fleeced (like I had been). We are looking forward to continuing our care with T&C. Read Less

Everything went very smoothly from calling to make the appointment, to checking in, and checking out. We were called to the exam room right at our appointment time for the preliminaries and then Dr. Klein came in for the examination which was very thorough. Dr. Klein was very knowledgeable and gave us plenty of time to ask questions and then took time to fully answer. She gave us some suggestions about planning for future care. Our cat felt so comfortable with Dr. Klein he purred pretty much though the appointment. Read Less

Tania, the receptionist is exceptionally rude and unprofessional. I liked a doctor or two that I would go see for a long time, but having to deal with some of their front office staff has just become more burdensome than it should. They have some highschool-ers or at least they reflect the mentality of an obnoxious child rather than a mature and helpful professional. Tania was just really the thing that sealed the end for me. I think upper management should really spend more time on quality control for their staff, hiring truly qualified candidates, and making sure that every individual at their front desk conducts themselves professionally and treats their customers with the due respect. I will be seeking another veterinarian - Thanks to Tania for making that such a clear choice. Read Less

I have always been very pleased with my visits to Town and Country over the past fifteen years and the most recent visit was no exception. All of the staff were friendly and professional. The front desk was so thorough that they even phoned my dog's previous veterinarian to clarify the record of her shots and discovered that part of the list was for due dates and not for shots given to her. Dr. Kline did a very professional examination of her. She explained everything very clearly and made some excellent recommendations. The charges were very reasonable. It was easy to make an appointment and the wait time after arriving at the clinic was very short. These are the reasons why I continue to take my pets to Town and Country. Read Less

I enjoy just about everything about your vet hospital and the service you provide, from your pleasant professional support staff, to your flexible hours, to how kind a knowledgeable your doctor's and assistants are, to the ease of parking, the friendly open atmosphere, the free popcorn, books for kids, and even your free calendars that your staff found two for my 7 year old son in March! I am very very happy to have you as my vet! Thank you so much for all that you do for us and for our pets! Read Less

I needed emergency care for my cat so I called around to a few places close to where I live at 7am to get my cat in as quickly as possible. Even though I was a new client, Town & Country was able to see my cat right at opening at 8am. I only had to wait about 5 minutes when I arrived. The staff treated my cat with a lot of care. The following day, Dr. Stocks called to ask how my cat was doing and provided me with information to try to get my cat in to see an internal specialist sooner and also arranged for me to bring my cat by again to continue to receive medications and fluids to keep her more comfortable while waiting to see the specialist. Unfortunately, I had to put my cat to sleep soon after due to a grim diagnosis and poorer quality of life, but Dr. Stocks sent a personalized card to offer condolences in regards to losing my cat, which was unexpected but appreciated. I will most likely adopt another cat in a few months, and when I do, I plan on continuing to use Town & Country as my regular vet. Read Less

Love Town & Country!! Used to go to Columbia Animal Hospital but I got to say Town & Country is by far the best. I was so nervous about our Enzo's dental surgery but they assured me all would be fine. The front desk staff and Dr. Hall took time to put me at ease. Wonderful caring staff. Thank you all at Town & Country. Read Less

I've been taking my pets to Dr. Davis Hall since 1984. I trust him completely, and he's not greedy. He tells it like it is and doesn't try to talk me into unnecessary tests.. I'm getting ready to move to Winchester this coming summer, and I doubt I'll even switch to someone out there. I've been traveling from Sterling to see him since 1990. Read Less

Our dogs have been patients of Town & Country for their entire lives (as well as our past dogs). This weekend we had to take them for an emergency visit to a nearby clinic as they are suffering from a terrible skin condition that worsened substantially over the past few days. We had hoped that Town & Country would fill the prescriptions for the medications given we have given them business for many decades. Unfortunately Town & Country denied the medication that our dogs badly need since the emergency visit was done elsewhere (though they provided us with sufficient paperwork for a prescription) and instead we will have to wait several days to get the meds by mail. Town & Country is an immoral, money-grubbing institution and we will never patronize them again. I highly recommend anyone who uses their services look elsewhere as these people place the $ above the value of the lives of our canine friends.Read Less

Town & Country and all the vets are outstanding. We have always received top notch, caring service. We have been using T&C for all our dogs since 1987. Our latest experience was on 12/30/14 when our aged pet - 16 1/2 needed urgent care. As usual T&C was very accommodating, caring and provided top notch care, twice this day as it turned out. Read Less

The staff at Town & Country Animal Hospital are absolutely amazing. When I walk through the door they know who I am and they don't see me that often! I completely trust Dr. Reed Hall without question. I have referred them to friends and clients for 26 years and will continue to do so. Thank you so much for taking care of my furry children. Read Less

We have been taking our pets to Town and Country/Columbia Pike Animal Hospital for at least 40 years. My parents started taking our animals there and I drive all the way from Gainesville to take mine (2 dogs and 4 cats so it can be a lot of trips in one year). I would not consider taking them anywhere else. I trust Dr. Davis Hall completely and the staff there is always fantastic! I have never taken a moment to write a review before but they absolutely deserve the bit of time it takes to give them 5 stars!! Read Less

Everything worked out perfectly. When we had to be out of town for a long planned pregnancy of our beloved and valuable show cat€s due date, we were very concerned. Also, she is very small, and this was her first litter. We boarded her with vet supervision at Town and Country. They monitored her carefully, supervised but did not interfere with a natural birth of four healthy kittens. At pick up she was in excellent health, clean, calm, and caring for her four new kittens. There were many horror stories on the Internet about the cost of leaving a pregnant cat at the vet, but I was pleasantly surprised by the vet bill€fair and not overboard in any way. I would definitely recommend this vet. Read Less

Great staff, excellent service, and very professional, experienced and talented doctors. You can't go wrong here, and their after hours 24/7 emergency facility On Columbia Pike along with their boarding facilities makes this one of the best 1-stop vets for all your pets needs. I highly recommend Town & Country! Read Less

Dr Davis Hall was our vet with our miniature schnauzer Redskin growing up and was fantastic that when my sis and I got two mini schnauzers Rocco and Hershey it was a no brainer to head to Town and Country. The two boys see Dr Reed Hall ( they love him) as their main doc, like father like son Dr Reed Hall is also fantastic!!!! He just did surgery on my Rocco and he came out great. We love Dr Hall but we have had to see other vets there as well and have been 100000 percent pleased with them also. The hard working techs and office staff are also fantastic. Always respectful, knowledgeable and a clear love for animals. Wish they saw humans there too!!! Read Less

This vet came recommended from a friend, and our visits have been great. Dr. Stahl sees our dog and our cat has seen a few different vets. All have been very attentive, patient, kind and helpful. It's obvious they all care about animals and take the time needed for each visit.Read Less

Have an 8 yr old english bulldog that had numerous stones in his bladder, and came here after going to two other clinics who advised me to put him down if surgery wasn't done immediately. After searching for another hospital, I was fortunate to finally find someone like Dr. Stahl here at Town & Country who not only took great care of my dog, and removed the stones with no complications, but her professionalism, kindness, and empathy made us believe that there are veterinarians out there that TRULY DO CARE, and not just out to get your money. She was extremely compassionate, and went above and beyond her duties while taking care of our dog Deebo. Not only do we have a healthy bulldog again, but they didn't charge us some ridiculous amount that most other animal hospitals do. I can't say enough good things about Dr. Stahl, and we will certainly recommend her to family and friends! Read Less

Every experience I have had with Town and Country has been wonderful. Dr. Klein takes care of our two dogs and four kitties. When we had to put down our elderly dog last year, she was so loving and caring. She even came to our home so he could pass in his favorite place, on our deck. I highly recommend Town and Country for anyone! Read Less

I've been going to Town and Country for years after moving to the area and trying three other vets in the area which I had issues with. Town and Country was recommended by a friend and has been great. I've recommended them to a number of new people to the area after they had the same problem of having issues with their vet. They have all been completely happy with Town and Country. Town and Country has ranked better in both care, availability, and cost of services.Read Less