Freed Veterinary Hospital

The people at Freed are very nice and are really trying to help my cat Lucy. She has reoccurring uti's. They were mindful of my budget, when suggesting tests that they could run to find the problem. They did find the problem and have scheduled laser treatments. They are very flexible with scheduling the appointments for me, my schedule is all over the place.  I've been going there for years. I feel like they genuinely care. Read Less

If I could give this place 0 stars I would. I have been taking my dog here for almost five years now, if not more. My father and I took a vacation to Florida and boarded our dog here for 10 days, the night after we picked up our dog she had explosive diarrhea. We took her back and found out she had a few parasites, one of them being Giardia which takes an average of 7 days to show symptoms. She has had problems with her digestive tract/bowels ever since and we have shelled out hundreds of dollars here treating her. The doctors take NO accountability and have done nothing to help. Dogs contract Giardia from drinking feces contaminated water, this was NOTHING but NEGLECT and irresponsibility on their part and they have done nothing to make it right. Read Less

I took my cat in for a routine allergy injection, as she was starting to show slight signs of respiratory stress due to the effects of the previous shot wearing off. They have to do an examination before due to us never being there before. Ok. They tell me they don't really see much of a breathing issue as they examine (I explained the cat had heavier breathing than usual, they couldn't really tell). They have to get the weight of the cat first things first, and I tell them that the cat does not react well to strangers and that I would recommend that I accompany and assist in getting the weight. They tell me "we'll be fine", completely ignoring anything I said, and they took my cat in the back to get the weight. 15 minutes later they bring the cat back out after failing to get the weight (I told them they would have a hard time handling). The 15 minutes they spent doing what ever it was they were doing to attempt to get the weight sent my cat in to a life threatening respiratory episode. They casually say "I see what you mean with the heavy breathing". My cat is literally gasping for air when they bring it back out (the cat was calm and not breathing like this before they took it back to get weighed against my advice). Full on mouth open for every breath, struggling to breath. The wack job substitute Dr. they had (the normal doctor was on vacation or something) then goes through a list of things we need to do to save my cats life. Injections, oxygen mask/tent. The whole nine yards. All while this nut job lady (the sub Dr.) casually joking that we could have come home to a dead cat (the cat was fine until they stressed it out trying to weight it, again, against my advice). Also making it a point every time she walked by the room that if the cat goes to sleep she probably wont be able to bring it back. A huge, I mean HUGE bill was racked up with the efforts to save the cats life. What should have been a routine visit charge, and a 30 something dollar charge for the routine allergy injection, turned in to a bill so large that I literally had to apply for a credit card at the check out desk to pay it. AVOID this place at all costs. I mean AT ALL COSTS in the most literal way possible. My cat did survive this place, and is doing great with the care of the Armistead Ave Vet I have absolutely no desire to speak or deal with anyone associated with this clinic at all. You were 110% responsible for nearly killing my cat (you had her in the back trying to weigh her for FIFTEEN MINUTES, AFTER I TOLD YOU I SHOULD COME BACK TO ASSIST, WHAT IN GODS NAME DID YOU DO TO MY CAT IN THOSE FIFTEEN MINUTES THAT YOU COULDN'T MANAGE TO GET A WEIGHT AND STRESS THE CAT SO BAD THAT IT HAD LIFELESS EYES AS IT GASPED FOR AIR????!) and putting me into debt to fix it. Please do not bother to make any more attempts to reach out to me. Reader be warned. Stay away from this place. And yes, you read that right. I told them I highly recommend that I should be the one to take her out of her carrier to weigh her because of her issues with strange people. The smug staff simply said "we'll be alright" and took her without my help. After fifteen minutes of them probably reaching in and trying to grab her from her carrier, and failing many times, they still never managed to get her weighed. The fifteen minutes they spent fighting with my cat to handle her sent her into a deadly breathing attack, and when they brought her back out made the casual statement about "we see what you meant by heavy breathing" as if trying to pretend they aren't the ones that just triggered this attack. I cannot fathom how someone could do that to a cat and look the owner in the eye and say "that'll be $600" Armistead Ave vet had no problems with my recommendation for me to handle the cat, and it's even in the notes so any time I have to visit later they already know. Read Less

I would love to give 5 stars because 99% of the staff is amazing. I had one bad experience with a male veterinarian who showed up an hour late because "his phone for his alarm had died" and gave lots of attitude because he was "in a bad mood". Every other person I've encountered here is absolutely 100% amazing...otherwise I wouldn't come back. Most of the staff truly care about animals and are always kind, boarding prices are affordable. Read Less

I am writing this review in hopes that no one else will ever have to experience what I did at this animal hospital. This was by far the worst vet experience I have ever had in my entire life. Having worked at a vet previously, the way this office is ran is beyond me. I took my 19 year old cat in on a Saturday. I was asked to be there at 10:30am. After waiting in the waiting room for over an hour with my 19 year old cat, I was finally pulled into a room. We were seen by Dr. Collins, who was no where near professional. After observing my cat, taking his temperature, we were diagnosed, had blood drawn for further testing, and sent home with pain meds and a new supplement. So the following Tuesday I called to see what the blood work said. I called at 10am, and was informed by the receptionist that the doctor wanted to see me, with my cat, at 2pm so they could give him fluids because "something is wrong with his kidneys". 4 anxiety ridden hours later I show up 15 minutes early with my cat as instructed. After waiting an hour in the waiting room I asked to be put into a room as more and more dogs were coming in and I could feel my cat beginning to really stress. After being moved into a room we waited ANOTHER hour. Finally, Dr. Collins comes into the room thumbing through records in his hand, he takes my cats record, literally slings it across the room onto the counter, mumbles a bunch of words under his breath, and walks out of the room and leaves me waiting for another 10 minutes. Finally he comes back in, starts thumbing through the record looking for the blood work. After he finds it, it's obvious that he is reading this blood work synopsis for the first time right there in front of me. He is stumbling through his words, bouncing all over the place. I worked at a vet and I can't keep up with what this man is saying. He then looks at me and says "Why did you bring your cat?". I'm sorry what? I informed him I was instructed to, to which he followed up with "Who told you to bring him? And why?" Again, I'm sorry but WHAT? He then informs me that he could have given me these results over the phone, and that they would not be giving my cat fluids that day because it was too late in the day. No kidding...I've only been there for almost 3 hours. He then tells me he is going to go "write me some scripts" and he will be back. He didn't tell me what they were for, what they're names were, what they would do, nothing. At this point I picked up my cat, walked out, and took him to Banfield. I would NEVER take my pet to this hospital. Dr. Collins is unprofessional at best, scatter brained, unclear, did I mention unprofessional? All in all I stressed my 19 year old cat out on what was one of his final days, all because of a lack of communication that was totally avoidable had the front office communicated clearly with the doctor, or vise versa. Save yourself the time and anxiety and take your pet anywhere else. I wish I would have. Read Less

New to the area so my wonderful neighbor (Barbara Chisholm the artist who also did the mural on their walls) recommended this place to me.  I have two older labs that I take in for shots/check ups and boarding and would NOT take them any place else.Boarding them is pricey because they're not small dogs but having them at a vet hospital while i travel definitely puts my mine at ease!Staff has ALWAYS been helpful, friendly and professional with me, my pets, and other clients.Waiting time isn't always good BUT i just remind myself they're spending time with other pet owners so I'm VERY patient when they are late in getting to me. Read Less

We decided to try Freed out and are SO glad we did. We have been taking our dog Odin to the Magruder-Tabb vet for a couple years now and always left with a huge bill, feeling unsatisfied with their customer service. It was such a relief to go to Freed! Freed has a large waiting area, perfect for our rambunctious husky. The staff has wonderful customer service, this is so important and a huge plus for me.Odin was spoiled with lots of treats and had a great visit, other than being poked by the nurse ;) We will continue to use Freed for our vet needs. Read Less

What an amazing experience, place and friendly staff. My dilemma was I had to bring my dog with me to a work trip. I called and called and called around and no one would take her cause she had not been before until I found freeds. They took her in for day boarding, accepted my vet info and I was done. Each day my dog seemed to enjoy herself more and more. The bathed her, cut her nails and took good care of here for less than $70 for three days. I wish we had a place like this in D.C. Read Less

I am so happy that I chose to bring my dog Oso here! They are so friendly and truly care about the animals that come through the door. They offered so much information and gave me the choice to get certain things done for my dog based on my budget! They worked with me and even sent us a welcome card after our visit. I love this place... they offer a user friendly online platform, great price, great value, very friendly, very comfortable office! Read Less

They have taken care of my gemini since he was 5 weeks old they loved him as much as i did and we had to send him to the angels yesterday and they were very supportive Dr Kutzer is wonderful Thank You so much for everything! Read Less

Best kennel experience thus far in Hampton Roads. The staff made it very easy for me to leave my dog. The check in process was seamless and they gave my pup lots of love during her stay. I also like that Freed provides solo play time outside. Read Less

I trust this staff with the love of my life every single work day and I have for the past 10 years. My dog Vegeta attends daycare with Freed Veterinary Hospital and he has been going there since he was a puppy. Even in the very beginning of attending daycare they took the time to tell me stories of what he did in a day, etc. The receptionists up front are the best and so welcoming. The daycare staff is da bom and I trust the veterinarian there with all of his care. He can be a stubborn bull when getting vet work done and they still find a way to make it happen. xx Read Less

Love this place. Recently moved to the area and took our dogs their right away and we loved it. Our dog Remi got stitches on his foot and they did an outstanding job! Would highly recommend this Vet to anyone!!! Read Less

We have trusted Freed with our pets for many years They have always been exceptional. Both Dr. FREED AND Dr. KUTZER are like family. The staff has given our four legged family members a lot of love and we appreciate that. They are all about building relationships We have been going to them since 1996. They take fantastic care of our Service Animals. Read Less

First off- I was a "walk-in" customer, and was seen inside of 25 minutes- which I find acceptable. My cat, Tika, was well looked after and was returned to me in excellent spirits- which means that her interactions with the staff were positive. She even required a flea bath- something she hasn't had in years- so the fact that she was mellow and happy says a lot about her treatment. The doctor came out and spoke with me- she was polite and my cat was comfortable around her. Prices were very reasonable. This is my criteria for my good rating- cat was seen, cat wasn't freaked out, I felt comfortable. They lose a star because the reception staff acts like they have  no customer service training. They either have no training, or they simply don't like their job. Read Less

When I took my dog there the front staff was polite but the vet that saw my dog just rushed through examining him. Now when I went it was without an appointment but if there is going to be rushing then there shouldn't be the open window for people to go without an appointment. When the vet was done "examining" my dog he wanted to do a bunch of tests done and when he gave me the estimate I asked if he could explain it to my fiance over the phone and he just started to get very rude and started rushing through the rest. While he was writing down what I could do before getting the test done he just kept sighing and made me really uncomfortable. By the end I just wanted to pay and get out of there. I will not take my dog back. Read Less

This place is amazing with my animals. I've been coming to them since 2009 and would not go anywhere else. I'm now down to just one dog and they treat her so good. They are gentle and very thorough with her. They all make sure they love on her! They explain her care to me very well. I also board Pumpkin with them when I need too. I don't worry to much while I'm away I know they are treating her well! I highly recommend Freeds for all your animal vet and boarding needs. Read Less

We take our dog, Copper, there for daycare 4 days per week. He loves it and comes home happy and tired from playing with his play group. He never gets nervous when he needs medical care or boarding. His vet is there and we trust her if we are unavailable for consultation to take care of our "son."Read Less

Was so happy friendly employees and what I love is they checked Toby out to make sure he was ok!!!! The price was amazing especially that it's at a vets office yard was big!!!! And no pressure for extra stuff!!! Definitely brining my baby back here Read Less

I recently moved from Chesapeake to Hampton and I needed to find a new vet. When I called this one the lady in the phone was nice and told me that they do walkin new patients. I came in on a Saturday. First off, the place didn't look good at all. The outside play area looked small and the dogs did not look happy. It just seemed really earie and sad. When I went up to the front desk to sign in, the young lady was nice and gave me my paperwork to fill out. But when I was done, I gave it to another receptionist who was really rude and kept talking to me like I was stupid. I told her exactly what my dog needed and that I could get my old vet to fax over my dogs records. She kept giving me this look just waiting for me to tell her exactly what my dog needed. I told her about 3 times that when I called my old vet yesterday, they told me she was up to date on all her shots but just needed an annual, a stool sample, and a heart work check. She kept looking at me like I was simple minded. She gave me their fax number but I just walked out. If they are going to treat me like that, how will they treat my dog? I would not recommend this place at all.. Read Less

I called a few mins. ago about faxing some paperwork to another animal hospital and the front desk receptionist Pat had the NASTIEST attitude. The veterinarians here are nice but the front desk staff needs to work on how they speak to customers! Read Less

I didn't like the fact that they ask you what time you will be picking up your dog after boarding. I was under the impression pick up time would be the same as drop off time. On two occasions the staff failed to inform me of the actual pick up time. If you pick up after 10am you will be charged an additional day. When I questioned why I had not been informed they used an analogy of a hotel stay. Well each and every time I have stayed at a hotel the clerk informed me while checking in what time I would be expected to check out. Needless to say, they just lost a customer. Read Less

Love this place, I have trusted them with my animals since 2009! Was super excited to get a call today for boarding for my Pumpkin, love that I called this morning and they called me back this afternoon letting me know that they have room for her. Thank you Freed! I always have peace of mind when I know Pumpkin is in your care! Read Less

I have had bad experiences with vets before being I own a pit bull but when I brought my girl into Freed for the first time and the doctor walked right in and sat on the floor to play with her I knew that would be my go to vet. All the staff is welcoming and I will always continue to bring my fur baby to them....thanks for making my Gemez all better when she was sick. Read Less

Dog got stress diarhea while kenneling for a week. He had poop on him when we picked him up. They decided to give him a stool sample and pills. Didn't inform me they were doing it. Added a bunch of money to my bill. I could tell he hadn't been pet the entire week he was there because he had a bunch of matted fur on his coat. I watched the vet techs let a couple dogs out and they just sat there on their smart phones while the dog spent a few minutes outside. Will never go here again. Read Less

This place is the best ever. My dog wasn't getting enough exercise and became destructive at home. I looked at a few places and saw that Freed had been rated high for doggy daycare. I took my dog here 3 days a week now. She loves it. She hasn't chewed anything up yet since. Dr.McSheehy has also done an excellent job treating her for skin conditions and is always willing to take the extra time to research it and make sure my Pumpkin gets the best care. I highly recommend this clinic for its clinic and daycare services. Read Less

Congratulations and thank you for providing such a safe, professional Daycare. Your staff surpasses expectations. Naw, Jamie, Devon and Sarah are top notch and deeply care about our pets and the quality of service. You deserve this recognition. Read Less

I love Dr. Kutzer!  The rest of the staff is a mix of sweet and not so sweet.  The prices are reasonable and over the service is worth recommending.   My only real complaint is the wait time to be seen.  It's always been at least 15 minutes which is somewhat stressful for me and my pup in a crowded waiting area full of other pets and people. Read Less

The doctors here I could tell love what they do. Not only were they kind and loving to my dog but also super personable with me and my young kids as well. My dog was very old and I ended up having to put her down. I did not feel like they judged me for my decision at all. They were very empathetic and very helpful through the heart wrenching process. Some of the tests I had to run on my dog were about what I'd pay anywhere else. They recommended xrays and other tests but I decided to wait for the results from the blood test first. I could have paid a lot but the front desk staff was very helpful and informing me that I get to decide which tests or xrays should be done and not to just do everything the doctor recommends. I respect their honesty and love for people and their pets. Thank you to all the doctors and staff at Freed for helping me set my sweet old girl free.Read Less

I like the location of freed and the price for day boarding, aka dog daycare. With my three dogs I pay about $27 a day and they are there for almost ten hours! The only downside is the place looks older and not so inviting. The staff are kinda hit or miss from what I have seen and interacted with. I have taken my dogs 3 times and I will take them back again soon.-Rooster Read Less