Mercury Animal Hospital

Awesome and Excellence is what you get from Mercury Animal Hospital. The office will go above and beyond for your four legged family members. They are caring ,compassionate and dedicated to the care of your pet. I am not speaking only as an former / current employee but also as a continuing client. I wouldn't take my pet anywhere else. Thank you Dr Henry Mckelvin and Dr Nicole Mckelvin for all that they do!!!! Read Less

I would not recommend this place to my friends. The vets may not what they're doing but the front desk is always a chaos. They are not friendly and obviously overworked and stressed. I always had to double check the bill to make sure it's correct, they always forget my military discount(which is only 5%). They took a copy of my ID card and put it in their system and still I had to verify the bill and notice they didn't give me the discount. When I call to talk to the vet they always call back the next day after waiting the whole day for their call. When it was time to put our dog to sleep I called early in the morning to speak to the vet and asked specifically to call me back before they start with their patients. It was after nine and still no call, so I called back and they said there was an emergency, they'll call as soon as possible. So my husband said let's just go. Our dog was an emergency too at the time since she couldn't breath and wouldn't eat anymore. Getting there you could tell everybody was stressed again and the vet obviously didn't want to deal with our issue and said that if we want to put the dog asleep we have to make an appointment!! It was Friday.. our dog couldn't last through a weekend like this and I had to work in the afternoon. So they said they would do it now but she had a assistant doing it and didn't want to deal with it herself. A vet that I have never seen before and didn't know. So that already made me even more uncomfortable in the state I was already in to have to put our dog asleep. He put a muzzle on her to give her the first shot. Then when he came back in he wanted to put the muzzle back on her and I got upset. The dog don't need a muzzle and I don't want to watch my dog die with a muzzle on. It was an horrible experience and we went home with the bill and a poem. There was also little but no info from the front desk lady about what it cost for cremation by itself or separate. and we were in no state to think and ask questions. Not being from this area I wished we found a better vet. Read Less

Still trying to recover from having to say goodbye to my sweet Carmen. The whole experience here was taken care of so very well. I cannot express enough thank-you's for the kindness and compassion that was shown to us. Read Less

It is family owned. The docs and staff are very professional. Everyone is nice and treat your fur babies well. If you have a question or any concerns, you can call them and they'll give you the best course of action to take. Read Less

Best Animal Hospital in the Hampton Roads area. The staff is friendly and they always take care of my pets needs. Doggy daycare is the best! You will not find daycare option with the best service and pricing as you will find here. Read Less

I have taken my pets to the Mercury Animal Hospital since 2003. My pets have received royal treatment. I've witnessed all dogs get treated royal as well. The doctors care for animals as if they are their own. I would recommend this vet to everyone. Just one last note...Doggie Daycare is exceptional. My Rascal always enjoyed going. Read Less

I have been with Mercury Animal Hospital for well over 20 years and I can't even imagine going anywhere else. I have 4 children that I bring there I just lost one recently. Dr. Henry "Doc" Mckelvin started treating my baby that I recently just lost first and Dr. Nicole picked up right where he left off. Dr. Nicole did everything possible and gave me all the options for my baby, even though she was 15 years old, Dr. Nicole gave me hope even though I knew what I was facing. The staff at this hospital is extra extraordinary because they go above and beyond to care for your love ones. Both Doctors and the staff are very passionate and compassionate when it comes to treating my additional family. All my children have very different personalities and everyone in the hospital is aware from grumpy, grouchy, shy and scary and they are all treated with the same lovable care and that is what I love about them. Anyone reading this can be reassured that if they take there 4 legged children to Mercury Animal Hospital they will be very well taken care of. I really Love everyone there.Read Less

Awesome and Excellence is what you get from Mercury Animal Hospital. The office will go above and beyond for your four legged family members. They are caring ,compassionate and dedicated to the care of your pet. I am not speaking only as an former employee but also as a continuing client. I wouldn't take my pet anywhere else. Thank you Dr Henry Mckelvin and Dr Nicole Mckelvin for all that do!!!! Read Less

I have been going to Dr Henry McKelvin for over 20 years. He has treated and cared for all my pets for these many years. Through all the ups and downs with all my furry companions, I am a very satisfied customer and I wouldn't go anywhere else. Now he has his wonderful daughter Dr Nicole there with him and still nothing but the best from them both. Many thanks go to Mercury Animal hospital for everything that you do! Read Less

Our dog loves going to doggie daycare at Mercury Animal. The many options they have for boarding is great as well. It is very convenient to have all the grooming and medical care completed when I pick up my dog. You can tell the staff truly loves animals. He has always experienced excellent care there. Thanks! Read Less

Dr. Nicole at Mercury Animal Hospital did an outstanding job. They took the time to diagnose the problem and then explain in detail to me what was wrong and the best medical approach to solve the problem. Both Drs. were patient and answered all my questions completely. Along with my dog's specific issue, they discussed other issues critical to a healthy pet. The entire staff reassured me and my pet they truly have a love for animals. Read Less

Hello!! My dog pickles she went missing yesterday around 3. She is a pit lab mix. She is brindle with blue speckles on her tongue. She is very timid when she doesn't know someone but is the sweetest girl and missed ever so dearly. She weighs around 50-58lbs. She I just over a year old. Pickles is missed dearly and if found or turned in please contact us at 7578034209 or 7578135688 thank you! Read Less

Hello!! My dog pickles she went missing yesterday around 3. She is a pit lab mix. She is brindle with blue speckles on her tongue. She is very timid when she doesn't know someone but is the sweetest girl and missed ever so dearly. She weighs around 50-58lbs. She I just over a year old. Pickles is missed dearly and if found or turned in please contact us at 7578034209 or 7578135688 thank you! Read Less

My aunt is pet lover and I used to be with her whenever she visits the clinic. I really love dogs so I am inspired and encouraged to have my own puppy and become a regular client of Dr. Nicole of Mercury Animal Hospital. My dog is very well attended by Dr. Nicole. Bubbles (my dog’s name) have complete vaccination and I regularly visit the clinic for her grooming and checkup. It is really great to have pet and a hospital I can call my pet's home away from home. Read Less

Perfect Day: It was really perfect and fine day when I brought my dog to Mercury Animal Hospital. My pet had her total grooming and medical and dental checkup as well. It is not a waste of money to invest on your pets so I recommend the Mercury Animal Hospital to be the place for your pet's welfare. The doctors and staff are well trained and very warm. They have complete facilities and the professional and service fees are very reasonable. My dog has regular visit to Dr. Nicole. Try the experience from this wonderful clinic. Read Less

Lodging for my pet: I am single and working in a corporate world. Our company had two-day seminar out of town and it was a big problem for me because I have a cat living with me and I do not have someone to take care of my pet. Good that my colleague recommend Mercury Animal Hospital where they also cater Boarding and Daycare. It was great because my pet found a second home. The hospital staff took care of my pet while away from home. Thanks a lot guys. Read Less

Amazing experience: My dog lost her appetite and I don't know the reason why. One of my friends recommend Dr. Nicole from Mercury Animal Clinic, at first I was hesitant but then he was persistent so I decided to bring my dog to her clinic. to my surprise my dog got well in one visit. Their dental service diagnosed my dog to have tooth problem. The hospital ambiance is great and the doctors are very warm. Read Less

I visited my grandmother in VA bringing with me my favorite puppy, Hearty. Unfortunately due to change of weather my puppy got cold and my uncle recommended Mercury Animal Hospital for my pet. It was really awesome experience. Dr. Nicole is very warm and accommodating. The professional fee is very competitive and service is great. Thank you so much. Read Less

I was recently got a puppy and Dr. Nicole came highly recommended by one of her loyal clients. Needless to say, I was very pleased with her services. She was very professional and her mannerism showed she cared with a genuine interest in my pet. The staff were friendly and courteous as well. My puppy instantly liked Dr. Nicole and that made me very comfortable with her. Overall, I was very pleased with the visit. The fees were reasonable for me in comparison to others. As far as I am concerned, Dr. Nicole at Mercury Animal Hospital is the vet for my pet and she has earned another loyal client!! Read Less

I am a new client and I was referred by a friend who takes their babies (their dogs) to Mercury Animal Hospital. They have been going there for quite sometime and I met someone else in the grocery store and we start to talk and the conversation got around to our love of animals and she recommended Mercury Animal Hospital as well so that where I went with my pet. I was not disappointed at all the Drs. was great and caring as well as the staff. I felt right at home. Just want to give a special thank to Dr. Nicole you Rock!!!! Read Less

I have been going to Mercury Animal Hospital for 10 years. I am very pleased with the up keep of the hospital the Drs. and staff are very nice. My pet loves it there. They have many services that I use such as boarding, bathing, daycare, and plenty of discounts on preventatives and food items. I must say I AM HAPPY WITH MY VET & I WOULD RECOMMEND THIS VET TO ANYONE THAT TRULY LOVES THEIR PET!!! Read Less

I have taken all 3 of my animals to Dr. H. McKelvin and N. McKelvin since 2001. They are extremely competent and professional. They and their staff are always very kind to all of my pets. Thay have had everything from boarding, routine care to major sugery there. I am in the heath profession and I am very particular about the care of my animals. I can't begin to say enough quality things about them. Their prices are always fair. They have taken my pets in at a moments notice. I Highly recommend these two veterinarians. Read Less

i took my puppy there for an emer exam and they misdignoased him and he almost lost his eye after i paid over $200 dollars for his exam and meds and i ended up taking him to the emer vet and spending alot of money and then my dog had to be seen by an eye specialist for 9 months and he still cannot see out of his eye sooooo i would never go back and i would never refer my last emeny to them and after all this happen i even called to explain what happen they never said sorry or offer half my money back or all of it anything they bascilly said fock off it u know what i mean if you love your animal never take them here please PS THEY DON"T EVEN DESERVE A STAR NEVER GO THERE PLEASE BY THE WAY I TAKE MINE TO YORK ANIMAL HOSIPTAL NOE THEY ARE AWESOME AND LOW PRICED Read Less

This place charges way to much in vet fees. The annual medical exam is over $50 and includes NOTHING special. I was just charged $38 to have a bandage removed after my dog had surgery there. And the charges for the surgery were completely insane. They seriously charged me $26 for the surgery room, $22 for a recovery room (aka kennel), and $24 for a suture pack (those are bought wholesale at less that $5.00 a piece) They charged me twice for one set of xrays. $90 for the first one and what they called 'follow-up x-rays' were an additional $55. Don't take your pets there, unless you really don't like your money. Read Less

The doctor at this clinic is very nice and professional. However, the lady running the front desk is so rude and unprofessional, I couldn't possibly go back there again! I was quoted the WRONG price for boarding. I brought exactly that amount, and when I showed up, it was way more than the amount quoted. Since I only had that amount, I explained that they would have to bill me for the rest- instead, the lady said "Oh- take it off, just take it off! You got a free night on us!" I told that lady- hey- you are the one that gave me the wrong price, that's your fault, not mine! She continued to be rude to ME about the whole situation. Read Less