Over the years, I've taken four different dogs to Clocktower, and they've all received excellent care from the veterinarians and vet techs there. Drs. Carskaddan, Moore and Vincent have been excellent, helping us through complicated surgeries, end of life care and again with new puppies. The techs are also amazing, they not only remember your dogs names but also how to hold them, what scares them and what treats to give. If I have any complaints it's that they go through front office staff pretty regularly, and so you often see new faces there. Also, they are expensive. I would say they are easily 20% more than other vets in the area. However, I gladly pay it because I think the skill of the vets there is worth it. I know they gave us several more years with one of our dogs. Read Less

Everyone here is so kind and caring. I was a new client on my dog's final day and still felt comfortable immediately. I'm so grateful to the Clocktower Animal Hospital team for all they did that day. They also sent me a paw-print mold of my Lorenzo that truly touches my heart still. Read Less

I would like to share a story about the amazing doctors and nurses at Clocktower Animal Hospital. On Friday March 23rd I was leaving the office with my dog, Bruno, after his checkup and as I stepped off the curve I somehow tripped, sprained my foot and fell hard on the ground. When I fell, I let go of Bruno's leash and the loud noises caused him to run. A kind woman jumped out of a car to help me and I cried for her to please catch my dog. He's very scared of people so this made him run even harder. He ended up running across the highway into a strip mall parking lot and the more people tried to catch him, the harder he ran. I ran as far as I could on my foot and then flagged someone down to return me to my car so that I could chase him. When I returned to the Clocktower office, literally almost every nurse and doctor in his white coat were out in the parking lot looking distressed and panicked. This sight is something I will never forget. They each looked like their own pet had just ran away. When I got out of the car after running on my foot, I could tell something was seriously wrong and I couldn't walk on it. Scared I broke my foot or ankle, I was hopping to get into my car to go searching. The nurses asked me not to drive and said they would drive me around to look, and they did just that. They drove me to where he was last seen, both got out of the car and searched the apartment complex while I could only stand there on one foot crying and screaming his name. They kept me calm, and did all that they could. I called my husband as this point to come get me and drive me around. I let the nurses know I would stay there and wait for him, and so they went off on their own to search. God bless these women. I felt so helpless. This dog was a rescue from an abused home. He's scared of people and noise. He's just a little Shih Tzu mix fluff ball who just likes to stay in the apartment and be cuddled. I knew he had to be so terrified and I was imagining the worst. If it wasn't for these nurses, I just don't know what I would have done. My husband came and we searched for hours until it got dark, then went back out at 9:30pm and searched until 1:30am. Nothing. When the sun came up my mom and I went out again and handed out pieces of paper with my name and number to anyone we saw walking. Two hours later someone we had talked to called and said they saw my dog in the woods of McNair farms, behind the "old meeting house." We drove out there and sure enough, there he was. He wouldn't come to them as he was scared. But when he saw me he ran to me, covered in mud and exhausted. I can't express the joy that I felt. We drove him straight to Clocktower and when I walked in the door the nurses came and took him from me and rushed him in the back to check him out. I was crying so they took me to a private room where I could wait. They each came in and hugged me and told me how they had searched for him after work on Friday night. Each and every one of them are angels. The doctor came in and told me that Bruno's pads were a little torn up, but otherwise he was fine. They offered to bathe him, but I just wanted to take him home. Not only can I recommend this vet office as a great place to get care for your pets at great prices, but I can confirm this business is run by actual human beings who love and care about all of the pets and people who walk through the door. They understand that pets are like our kids, and as far as I am concerned they're the only ones I will ever trust to care for my Bruno, or any other pet I will ever have. Do yourself and your fur baby a huge favor and make these wonderful human beings a part of yours and your pets life. Thank you from the bottom of mine, my husbands and my mom's heart to the staff of Clocktower Animal hospital. Read Less

We have been going here for over 20 years. The staff are friendly and compassionate. We recently had an emergency and were seen immediately. The doctor called the next date to check on our fur boy. I would definitely recommend them. Read Less

Clocktower has an awesome standard of patient care. I wouldn't consider taking my pets anywhere else for sick or well visits. I have seen every doctor there on different occasions with my three dogs and each one has managed to exceed my expectations. The technicians and front desk do a great job of making me feel welcomed and not hurried! This is hard to come by at many animal hospitals. Keep up the good work :-) Read Less

My experience with this vet was initially positive, but soured over the years. Had to put my dog down last year, diagnosed after taking her to ANOTHER vet. She had lumps (cancer). Clocktower (Dr. Moore) diagnosed her as just needing appetite and anti-nausea pills. Cost me ~$500 to get that diagnosis too. Now, a year later, I'm getting emails that Clocktower signed me up for "PetDesk" so I can get friendly reminders of my deceased dog's appointments and reminders. This was AFTER I already asked to be removed from their system. I hope Clocktower improves their services and lowers their costs - I've contacted them AGAIN asking to be removed. Should I need another vet in the future, I won't be going to Clocktower. Read Less

We have been with Clocktower for 8 years now and couldn't be more pleased with the Doctors and staff. Our senior GSD is well cared for and is always put first! All aspects of care and health management are considered! I have recommended them and will continue to do so! Read Less

Caring! The entire staff goes out of the way to do everything they can for you and your pet. Dr. J Schinder is tops. The best! Caring and loving she never gives up! I've been taking all my rescue dogs here for over 15 years maybe longer! Always the best care!Read Less

When we first used Clocktower 4 years ago they were great. Now they lose orders for my cat's special diet, several vet's, such as Moore, are incompetent and cruel. Example: our cat was diagnosed with diabetes. We did everything recommended exactly. However, our kitty just went into horrible failure. Just her genetics, no one at fault. I consulted others and knew she was so ill, she would not recover and made the decision to euthanize her. This Dr. Moore called the night before and lectures me on 'throwing away' my cat, and why not try a different diet. She had not examined my cat. Evidently had not familiarized herself with our file and the proper care always given to our 3 cats. I told her we changed the diet weeks ago, and we were going ahead with our plan. Can you imagine the extra distress this caused? This wonderful cat was in my heart and soul. I changed jobs to earn more money so she could have anything she needed, with no money worrying, or cutting corners. I was so blessed to have that ability. The next day we took her in. Dr. Moore came in with an attitude again and asked us to consider surrendering our baby to A SHELTER! Was she crazy? She would die there in fear and loneliness - how incredibly cruel. I told her off and said get on with it. My husband and I were crying, the cat was distressed more, and this idiot Dr. Says, "you don't understand how stressful this is for me!" I was appalled! Her? That is all she cared about, not the cat's pain, our pain, just herself. A euthanasia should be a calm, compassionate experience as possible, as your heart is broken and will never fully heal. I went medieval on her, told her to quit being so self-involved and do her job or get someone else in now to do it. She finally returned and the process went properly and as best as we could make it for our baby. The Dr said nothing until my kitty was gone, and pronounced her dead. Then instead of letting us leave quickly to grieve, we waited to pay for over 15 minutes. They had forgotten to check the cat in and had to figure out how that happened, fix it, they screwed up the payment and left something out and I had to pay twice, crying the whole time. Then since we were there and already decided never to return I asked to pick up the special hypoallergenic food for my other cat. They forgot to order it 2 weeks ago when I was there and requested it. Do not go there. But I give them 1 star only because they do have 1 good vet on staff, Dr Mazur, but it is hard to get an appointment with a particular vet. When I am grieving less I will request a meeting and vent this, if only to possibly prevent this from happening again to someone else. Read Less

We love this place! We've been with them since spring 2010 (when we got our current dog) and had heard great things about them for years before that. They literally saved our dog's life one January when he got suddenly paralyzed. But it's not just that - before and after that incident, their care has been similarly exemplary. The staff is friendly and on top of things. Appointments almost always run on time unless they're dealing with an emergency. They ask questions. They listen. They are gentle and friendly with the pets who visit. They give you plenty of time at your visits, and you can often get a same-day appointment. They insert microchips and will check your pet's any time you ask them to. After procedures and vaccinations, they call you to ask how your pet is doing. They really care. My dog is happy to go there. It doesn't hurt that we take him along for non-visits, like to pick up medicine, so he was used to going there to get good attention and treats even before his incident, but when we get to the parking lot he gets excited and once we get inside he wants to say hi to everyone and explore. Not long ago, they expanded into the space next door and updated their lobby in the process. They now have a computer system that includes a photo of your dog that they take right there in their offices, to help them recognize your pet when you arrive and keep each pet's treatments straight - and if your pet should ever get lost, they already know who to look for.Read Less

If I could give zero stars I would! The people at this establishment are very kind but they have little to no respect for their clients/customers. I have English Bulldogs and DR. Shealey refused to write the correct medication for the issues our dog was experiencing per my request. Lucky for me she reveled her lack of faith in her decision when she told me "I spoke with my colleague and they agree with me". She followed telling me to "give the meds she prescribed (clavamox)time to kick in" so the following day I called our breeder. She made a phone call and we drove 40 minutes to her vet to find out that our pup had an upper respiratory infection and if we had followed DR. SHEALEY's advice Max would have gotten pneumonia. He was 12 weeks old. I do not want to think about what could have happened to our pup if we would have trusted DR. SHEALEY. Please be careful at this vet office and understand that they are very kind to your face but underneath their is little to no respect for the paying customer. For what we paid I expect for my animals welfare to be considered not a prescription quota!! Read Less

They are absolutely the best! Kind, caring, and knowledgeable. They spend quality time with each pet and and genuinely care about each pets health, safety, and well being. I would travel an hour to get here if I had to! Read Less

I've trusted Clocktower Vets with the care of my dog from 2001 when I first adopted him to his recent passing this year. They're the most caring group of animal-care professionals I know. Couldn't image going anywhere else. Read Less

I have been a client of Clocktower Animal Hospital for about three years. I have never been disappointed. The staff is warm, friendly, and welcoming. I am always satisfied and trust them completely with my pet Lhasa Apso. I would not object to any of the doctors from Clocktower treating my pet; however, Dr. Mazur provides his primary care. Dr. Mazur is outstanding. The level of expertise, care, and concern he shows for my pet is supreme. He asks questions and listens intently as he evaluates the symptoms and makes appropriate recommendations for care. Especially noteworthy, is when my dog was having trouble walking--Dr. Mazur did not waste time trying different things or guessing as to what it might be. He immediately sent me to an orthopedic specialist and that is just what was needed. I always receive timely follow-up calls. My pet's name is Sir Newby and he knows he is royalty. Clocktower consistently treats him and me as if we really are royalty. If I could select extra stars--I would. Read Less

Seriously the best animal hospital ever. All the vets are great but Dr. Mazur is my hero! He takes the time to not only get to know and understand our animals but us as well. I wish he was a people doctor too!Read Less

We've been taking our dogs to Clocktower for over a decade, and have been very happy with the care they provide to our "4-footed children." Dr. Schneider, our usual vet, is excellent but they are all thorough, skilled and happy to answer questions. They are understanding of cost concerns and their vet techs always follow-up with a phone call after vaccines, labwork and procedures.Read Less

Clocktower has been a wonderful facility and top rated veterinarian in the area for years. Unfortunately, since The Carskaddan's sold the practice to NVA, and specifically since Ann has taken over in the last year, patient care and client satisfaction have declined significantly. Everything is rushed, and instead of trying to offer the best possible medical care, they are just trying to get as many people in the door as possible. Quantity, not quality - makes a good veterinary practice right? wrong. Some of the best and most empathetic employees have also left the hospital. It's very sad to see what such a wonderful hospital with so much potential has come to.Read Less

I have been bringing my cats to Clocktower since 1997. Over the years, seven cats have come and gone -- the oldest lived until just over 18. We've been through nasal sarcoma, multiple myeloma, cardiomyopathy, liver failure, kidney disease, inflammatory bowel disease, hyperthyroidism, congestive heart failure, seizures, eosinophilic granuloma complex, anal fistulae, FeLV, dental extractions, tapeworm, and lymphoma, to name just a few. ;) Every time, the vets and techs at Clocktower were skilled, not only with diagnosis and treatment, but with handling pets (and owners) with compassion and care. I never left an appointment with unanswered questions, and if I thought of one later, return calls were always fast. I really can't say enough good things about CAH. Especial love to Alex (now at Burke) and Chris, who were the point men for the majority of my kittehs. Eventually I will be rescued by cats again, and you better believe I'm taking them to Clocktower.Read Less

My pug had surgery there. She had a low chance of living afterwards and they took excellent care of her! Everyone was so compassionate. She is alive and well and doing better than ever. I live in Leesburg now but I still take her here because I trust them so much.Read Less

We are switching vets to Clocktower Animal Hospital because of the amazing experience we had there tonight. Their staff is knowledgable, experienced, honest, friendly, and professional. I brought my dog in without an appointment, in tears because of an emergency medical issue. Our previous vet had no idea what caused the issue, gave us antibiotics that didn't work, and told us the next step was surgery. Within a few minutes of walking into Clocktower, the doctor had an answer, a medical plan, a communication plan, and put all of my worries to rest. I could not be more appreciate of their dedicated staff! Read Less

5 star I've been a client of Clock Tower since they opened their doors under dear Dr. Schwarz. Dr. Browning was my regular vet and I still love him all these years after his departure and my ten years out of the area. I'm back in the area now and although there are numerous vets between me and Clock Tower, they are once again the hospital I trust with my pets. They helped with my boxer's emergency last year and just last night, were so kind and compassionate as I sadly said a final good bye to my kitty. She was handled with such care and her passing was peaceful. I am forever grateful for that. Clock Tower is the best! Read Less

This is the best animal hospital I have ever been to. The staff is very professional and courteous. I started going here when I found out that my dog had cancer in June 2008 (RIP 7/6/08). Dr. Colvin answered all of my questions and regularly called to check up on my dog. He told me all the options available and made sure I was comfortable with every decision that I made. I have been to other vets where it was if they were there just there to do a job. I felt that the whole staff really cared about their clients and enjoyed what they were doing. If you want quality care I would definitely recommend this animal hospital. Read Less