In order for me to take time out and write about it, a business has to impress me strongly in a positive or negative manner Too many times it seems that I stop to write negative ones. Luckily that i... Read More
In order for me to take time out and write about it, a business has to impress me strongly in a positive or negative manner Too many times it seems that I stop to write negative ones. Luckily that is not the case here.
If you want the absolute best care for your pet, then you shouldn't look anywhere else but here. We found this practice well over a year ago after numerous negative experiences at Banfield. We wanted a neighborhood vet, a staff that would get to know us and more importantly our dog. HAMC was exactly that kind of place; during our very first visit the doctor who saw us took the time during the exam to get to know us as parents, and to get to know our dog too. Playing with him, giving him treats, never pushing him when he was uncomfortable. It was the kind of care we were looking for.
This type of attention and love continued as we returned for exams and check up's and saw the other doctors on staff (three in total). The staff there was ALWAYS friendly, courteous and professional with us. Their treatment of our dog mirrored our own, so much that within a few months of us switching vets he would get excited to see them whenever we visited....think about that for a minute; a dog was happy to go to the vet? Yeah, it shocked us too. But it was telling of the type of care he received there and the love/patience they showed him.
Fast-forward to a few months ago. Our dog was facing a life-threatening condition that had sprung up very unexpectedly, we rushed him to an ER facility in another area of Fairfax where we we're told he would not survive the day. We waited for HMAC to open, quickly grabbed our dog a rushed over there. If he was going to pass away then we wanted the best care for him and we wanted him to be with family.
Needless to say, the staff here gave our little guy much of the same diagnoses that we received at the ER facility but told us that they were going to do everything they could to save him. And that they did. He lived for another nine precious days after his diagnoses, he received the absolute best care he could have during that time and towards the end even started to make a rebound, but the damage to his organs were just too serve and so we had to say goodbye.
It was that "saying goodbye" that moved us...They grieved with my wife and I like it was one of their own, the entire staff did. They showed us compassion, love and concerned the likes of which neither one of us had seen from any kind of medical staff (animal or human). It was an experience hard to put into words and I think only a pet parent who's has lost their companion can relate to. The staff there made us feel like family, and we felt better knowing that our dog's last week or so was spent with people who loved him and cared about him as much as we do.
We will always consider this staff as extended family, and will be returning back there (and there only) one day when we get our next dog.Read Less