Terrible experience here. Do not go here! They front desk administrators are rude and not friendly at all. Being a new customer, you would think they would have catered to me somewhat, but no, they... Read More
Terrible experience here. Do not go here! They front desk administrators are rude and not friendly at all. Being a new customer, you would think they would have catered to me somewhat, but no, they did the opposite and completely acted disengaged, even somewhat bothered, to be helping me. I even tried to make some small talk, but nothing. Then it took 2 techs to hold down my elderly dog with dementia so the vet could examine her and give her shots. Being that my dog's dementia has really just been acting up, I brushed it off as that. But when I took her to another local vet (Signal Hill) and it took only the vet to handle her and she was extremely calm, it makes you wonder....pets really can pick up on their surroundings!I asked the Morganna vet for suggestions on what I could do to help my dog's dementia symptoms, and she really didn't give me any suggestions. She did get out her vet medical handbook and looked it up for me, but she didn't agree with the suggested treatment listed (and I didn't too. I do want to say that I appreciate she made the effort to look it up for me). But, she also said that she was just at a convention with some of her colleagues and knew there were herbal remedies I could try but she didn't know them offhand. She said she would get the information and call me with it - never happened. On the other hand, I got a ton of information at my current vet (Signal Hill) on the matter and it has really helped my dog!I also asked about boarding my dog there (I do not know why now seeing the facility) and was told that there is no one there after hours and that my dog would be in a cage for most of the time there. And seeing that they only have a teeny tiny patch of grass out front for all of the dogs that go there to use (disgusting) I definitely decided against it. One of the shots my dog received was the flu shot, which they administer in 2 doses. We had some unforeseen events happen that I had to cancel her follow up appointment to get the second dose. When I called back to reschedule her appointment, I was told that she would have to go through the whole treatment again, the 1st and 2nd dose, as too much time had lapsed in between (it was barely 4 weeks). Never once did they tell me there was a "shelf life" of the 1st dose. So I decided to call around, and sure enough, you can wait up to 2 months in between doses and it will still be effective. So either the person who answered the phone was not educated enough, or they were trying to charge me more money for no reason. Either way, the person who said I would have to start everything over seemed bothered by my call and that she just wanted to tell me "whatever" to get me off the phone. In summary, the vet was nice but didn't offer me much help, the facility seems old and not the cleanest (especially the teeny tiny grass patch they have along a very busy street), and the front desk administrators could DEFINITELY use a course in customer service. Remember, 1st impressions, whether it be on the phone or in person, are everything! And in this case, extremely telling. I only gave it 1 star because I had to choose something. Will never go here again. Read Less