Hanover Animal Hospital

We had been taking our dog to another vet for years. We spent over $350.00 for them to tell us they didn't know what was wrong with our dog. We then made an appointment with Hanover Animal Hospital and they diagnosed the problem right there no fuss no x rays just pure knowledge of the dogs anatomy and symptoms. for less than $75.00. They are really professional and our dog actually liked the doctor. I would recommend them over anyone else out there. I drove all the way from South side Chester to come to them that,s how good they are. Read Less

Love the staff at Hanover Animal Hospital! Thorough, conscientious, and treat your pet with love. Very knowledgeable and professional. My dog had surgery with fantastic results, as well as symptoms that they identified immediately as probable liver disease after running tests. Consulted with me concerning options and possible medications I could put her on. She is doing very well now at 13 years and her symptoms are almost gone. Highly recommend the doctors there! Read Less

We visited for the first time yesterday due to a emergency and we ended up having to put our baby down.. the staff here was amazing!! Very comforting and understanding!! The vet we saw was very professional too. We will be cutting ties with our old vet and start coming here 😊 Read Less

This will be long but you will want to read this if your pet goes in for anything other than a routine check up...at the end of February our dog was diagnosed with arthritis, we felt something more was going on so we wanted to get xrays done to either confirm that or eliminate that as the issue. That's how we ended up at hanover animal clinic, my boyfriend was told a price (which apparently they don't quote and found out much later and is an entire other issue). We went there the first time in mid March and we specifically asked to get xrays done the first time which did not happen. They also did not do a thorough exam because our dog was "too fussy" (he was a pug) ). The first visit he was quickly diagnosed with a possible spinal injury only based off his behavior to being touched and my boyfriend telling then that he was flailing around a lot during his last nail trim. They suggested MRI several times but we felt that they hadn't explored or offered any other suggestions. We returned on 3/21 for an actual xray, and we got those done. That appointment was not conducted by the dr that we had specifically requested and found out afterwards. They did spend a lot of time talking with us but would not answer all the questions clearly, like WHAT blood tests were (so that I could tell other vets what had been done), they would just say they came back "good". There were other questions that also got beaten around the bush. They said they would look into a possible infection that the final vet said it appeared that they never actually followed through with according to his notes. They also never watched any of the videos I had taken of our dogs behavior at home. We were both so frustrated and scared that this place made it 100 times worse. We knew something was very wrong and we felt they were just trying to tell us what we wanted to hear and get us out of there. When we checked out of our 2nd visit we were shocked at the price, as it was not what we thought it would be. We talked to the manager and she comped some of the bill but basically told us that without knowing who it was we spoken to 3 weeks prior there wasn't anything to do. My boyfriend was definitely upset but I don't think he was out of line especially considering everything we experienced. We left very upset and in tears. We had to go back after leaving because we had left a notebook, the manager met us in the parking lot with our dogs notes and told us "good luck wherever you decide to go" and apologized. At the time I didn't realize how passive agressive thay was since we never mentioned not returning at that point. Anyway, our dog died of a brain tumor less than 10 days of his last visit there. Nothing could have been done to help him but I think if they had really put their heart into it they might have been able to see that it was not injury. If you have any questions about my experience feel free to message me. I've considered contacting the BBB about this. I also sent the clinic an email expressing my frustration and they never even reached out. Read Less

I've been taking my 5 year old pup Toby to Dr. Tyson since we moved to Mechanicsville when Toby was 6 mons old. Everyone at HAH is wonderful - super friendly and helpful, work with my schedule, never suggest any product/test/etc that is unnecessary, prices are reasonable... couldn't ask for better care for my best furry friend. Read Less

I moved to Short Pump 6 years ago but continue to commute back to Hanover for my pet care. Dr. Tyson always treats my fur babies with the best care, like we're part of the Hanover Hospital family. #thebestvetsinRVA Read Less

Place is great! Vet comes to my house anytime needed for my cat. Visits every year for his annual exam. Always on time and great with my cat. Office is always helpful and friendly. Calls are promptly returned. Just love these guys! Read Less

I brought my cat in for her annual rabies vaccine. Positive: I did not have to schedule an office visit in order for the vaccine to be administered and the cost was only $22 for a 3-year.  Negative: Maybe it was a bad day, but the office staff was not as friendly as I would have expected. I spoke to two different women who seemed more annoyed that I was calling than anything. I may or may not bring my cat back for her annual check-up. I would hope the vets have a more positive attitude than their office staff. Read Less

Dr Billiter loves what he does and you can tell. The other Drs that have become part of his team are the same way. I've never had a bad experience and have been taking my dogs to hanover animal hospital since 1998! Read Less

have been taking my dog(s) to Dr. Billiter at Hanover Animal Hospital for over 10 years. Each visit I have felt the staff was professional, polite, and kind. Dr. Billiter is prompt in keeping his appointments unless there is an emergency in which case I have always been advised accordingly. Dr. Billiter is extremely knowledgeable and has been able to diagnosis of my dog's symptoms and explain them to me in layman's terms. Even when the diagnose was not good he was forthright ,caring and sensitive in both dealing with my dog and me. He does not consider his financial gain in offering diagnosis and treatment options. I highly recommend Dr. Billiter and Hanover Animal Hospital to anyone looking for excellent care for their pet! Gail B Read Less

This morning Rascal took a trip across the Rainbow Bridge. I want to thank the wonderful staff, Dr. Tyson, and the Veterinary Assistant were wonderful. To lose a fur baby is a rough situation, but after a thorough examination, it was decided by Chris Novak McIlwee and me that Rascal had gone through enough suffering. It was a rough time, filled with many tears, but these folks were wonderful. Rascal was Sara A. Bruehl's fur baby that got left when she was so tragically taken from us. Now they are back together. Again, thank you so much for your wonderful care of Rascal, and compassionate care of us as well. God Bless You. Read Less

Dr. Billiter and Dr. Tyson are truly passionate about their craft. Very kind, caring to all of their patients and owners. The staff is courteous, prompt and helpful. The hospital is always clean. We will never take our pets anywhere else. Read Less

Kind, competent and professional! The doctors and staff all exceed expectations. Medical information is presented in clear, concise terms so that good care decisions can be made, while at the same time giving great compassion and understanding to the owner. A truly excellent animal hospital! Read Less

I have been a patient/customer for 10 years and have NEVER had any problems with them. I have NEVER had any financial issues either until now. At times I dont even have food in my home (I do make sure my cat eats and has her medicine) I also work at a job that does not offer health insurance. Anyways, I tried to explain that I needed to 'postpone' a lab test for a while until I could afford to pay for it and Dr Billeter said that I didnt care about my cat --he compared MY financial problems to his saying ""well I am putting 2 kids thru college"" THAT IS NOT the same as me not having any food or health insurance. Seems that Hanover Animal Hospital is ONLY concerned with money --and a 10 year patient has been burned. Read Less