I will be forever grateful to the staff and Dr Myers for saving my pups life last night.  My Great Dane Zeus Had stomach torsion and was rushed to the animal medical center last night.... everybody was very attentive and acted quickly to save his life.  He made it through emergency surgery and has been looked after.  They made it easy to figure out payment and explained everything. Dr Myers is a God send.... explained details step by step and kept us updated.  Being a nurse I've called several times to check in and everyone has been helpful and understanding.  I'm still in tears with almost losing him. I owe them greatly. Thank you so much Read Less

Referred here by our regular vet to keep our pet's IV going overnight since they are open 24/7 and surgery was scheduled for the next morning. Check-in was standard.  We were called into one of the rooms by a medical technician to explain the overnight process. Then we waited 2 hours for the Vet to come out and say our dog was seen and the vitals were stable. After-hours, the place seems to operate like a real ER and unless your pet is there for a true emergency, there is a chance you will fall to the bottom of the queue. The staff, from reception to technician to Vet, were all friendly and professional. The Vet seemed very knowledgeable. When they say call anytime to check the status of your pet, just be ready for that one time they didn't really mean it. Read Less

My 21 year old cat whom was in a condition reflective of his age, had a seizure on 5/27/18. After 30 minutes non stop at our home, we decided to find an open clinic to take him to so he could be put down. I called ahead and was relieved to find out this clinic was open. After driving from 25-30 minutes away, with him seizing non-stop. We arrived, the cat was whisked away and we weren't allowed to go back with him. We waited in the front lobby, and once the lady that had taken him back returned she forced my mum and I to fill out paperwork. Including his normal vets info, his basic info ect* taking at this point 10 minutes. All the while the cat was still seizing, suffering. My mother made it clear, she just wanted them to end it as quickly as possible and not draw it out. After my mom filled out the required paperwork, the lady at the counter kept asking us questions that could have been asked after the deed was done. Do we want a bracelet to keep his ashes in, do we want to take him home once he passed to bury him, do we want to keep his ashes or just have them disposed of, do we want a paw print? ect*. Again, all of this while he was seizing. She even at one point took a phone call, even though another lady was behind the counter and could have taken the call. 15 minutes has now passed since arrival. Originally we had wanted to be with our cat while he passed, he was loyal and loved for 21 years. But my mother became upset at the idea that they would need to "Get him and the room ready before we could come back, prolonging his suffering even longer". Again, we just wanted his suffering to stop. He had had a drastic decline in quality of life since last summer. He would only eat if his food was placed in the processor. He couldn't walk without looking drunk, and wobbling around. It was his time to go, and this horrible process was made unbearable by the thoughtlessness shown, the drawing out of his suffering and delay of his relief. My mom paid, and told the lady that we would not stay. That we wanted him put down asap and we left. I will feel regret for the rest of my life, because we had to choose between his release from pain and our want to be present and comfort him at the end. We have had a dog put down before at another clinic, and this process for her was quick, with all of us going back with her to the room. Them shaving her front leg, inserting the iv catheter and the doc pushing the medication after we said our good byes. Our cat suffered, unlike our dog. We still got asked the same questions, but the other vet was kind enough to ask them after our dog had passed. I hope you read this and learn from this experience. I will never bring another pet to you ever again, and I will be sure to tell everyone how you place your monetary gains before the well being and suffering of the pets brought in. Read Less

Front staff at this animal clinic failed to update our dog's record, who was just diagnosed with cancer. When we called to speak to the doctor regarding the test results and treatment options, they stated he was not in the building, but the vet actually was there. When we asked the office staff if he could call us, they were extremely rude and discounted the severity of our dog's condition. They were not apologetic, instead they were extremely rude and hurtful towards us. This lack of customer service and patient care is unacceptable. Read Less

Good animal hospital. Very busy at times, but overall very pet and owner friendly. Have been a patron for 2+ decades. Be careful, though since, like all vets, there are some 'elective' items they push that you may NOT need immediately. So... use caution and discuss exactly what is in the immediate best interest of your animal. Otherwise, very knowledgeable and kind folks. Read Less

We brought our newly adopted rescue dog in to the office as an emergency. He was having difficulty breathing and scaring us! I had called first and was told to bring him in immediately. Every one was so calm and professional in a kind and friendly way. We felt so much more at ease knowing that we were doing the right thing and that we were the only ones in a panic. Our little pet was treated promptly and very carefully. Everything that was going on was explained fully. None of our questions were stupid! Dr. Scully was reassuring and patient. it was if we were the only people there. Our dog was treated and released within a few hours. He was a bit under the weather for a few days, but fully recovered and feeling fine. He is playing and eating and making us happy. Wonderful experience! Read Less

As others have shared beware of this place. Looking only to get money! Took dog in after she was drowned by a raccoon (I revived her). They gave her x-rays and blood tests only to tell us she has cancer? The dog was in poor shape not due to cancer! This was an emergency! So they got her ready to go and she started throwing up blood....in under 2 minutes they said your dog has fluid in her lungs and she has to be put down! Didn't try to save her or anything because they had already been paid. Upon that, the Dr laughed in my face when I confronted him and said my "dog was dead before she reached the table". Malpractice to the max! If you love your dog DO NOT TAKE IT HERE! Read Less

I took a friend up who had a sick cat. The receptionists, vets and all other staff were very nice and understanding. This visit was around 6:00 on a Saturday night. There were about 6 other people there with pets. And while it did take some time, the quality of care was great. The visit didn't cost nearly what I was expecting... I was thinking it would be about 2-300 $$. But it ended up being $108. The cat was checked over and given a nausea injection, plus 2 scripts to fill for the same. I would definitely take my dogs there if they needed emergency care. Read Less

Our beloved 11yr old Dolly was having difficulty breathing. It was the day after Christmas. We went to the Animal Medical Center. They were so kind and caring. Dolly was in congestive heart failure. Even if they had given her expensive treatment she would have been in distress within a week or two again. We appreciated the honest and straight forward answers. It was the most difficult decision we ever made. Through it all the entire staff was so kind and supportive. When we left our hearts were broken. We've since received two cards from them. I can't say enough about the care we received. Read Less

I have been to several vets in Richmond over the years and these folkes are the best on the Southside that I have personally experienced for sure. Our family has a pretty long list of dogs and cats that they have treated for us since '06. The doctors and techs both are very thoughtful and careful with my furry family. Had I been on Yelp last year I probably would've had a great two page review in how they treated my 17-year-old cat who was very ill. Oliver was sick for months and we were here on and off for at least 6 months to try and keep our oldest furry child alive. As unfortunate as it was, when the time came for Oliver to finally pass they couldn't have been more thoughtful and respectful of our family's needs. It's been a year now since, we have two new furry cat children, and they still remember Oliver.This is a great practice here, I highly recommend them to anyone. Read Less

This Animal Hospital is a great place. I really like that they are always open, and have a great staff and a great location, just off Hull Street Road at Deer Run. They took great care of my cat. Thanks to the staff. Read Less

I am an over the road truck driver with an ancient cat. These people helped right away when my cat became ill and even let me park a full size tractor trailer at the corner. My cat Jasmine may have passed on early if it was not for the care she recieved at this place. I was only there a couple hours. (And the cost wasn't too high either) By noon the next day she had shown great improvement and has a greatly increased quality of life. I am eternally greatfull. Read Less

Today my beloved dog couldn't breathe.  He was scared and I was scared.  Melody met me as soon as I came in, and took him immediately to receive help.   She was kind, caring, concerned, compassionate and professional. Sunday--the place was busy and full. Waiting area well-lighted.  Dr. Blanchong with profound wisdom, experience, and love of animals saved my boy.   Estimate was accurate.  I have been to every emergency vet in and around Richmond, and I would return here.  Emergency visits are expensive everywhere, but the cost was really good. No unnecessary tests or procedures. Communication excellent. My boy came home at night; I called with questions--promptly answered.  All of my boy's needs were met. Read Less

I have only been to this Animal Hospital twice ...and neither time was a very pleasant experience. I sat in the parking lot for over 2 hours last night because my 100lb dog was unable to walk in and needed a stretcher. I went in 3 times to ask for help, no one even came out to check on my dog. I had to keep going in to find out if I was going to be able to be seen, and finally after 2+hours... I was told they couldn't see me last night. So I went over to the emergency animal hospital on Charter Colony Parkway. Two assistants immediately came out to my car, got my dog and they took her immediately back because it was an emergency. My dog walked out on her own with little assistance, a very happy healthy dog [with all of her medications in hand and a little grooming on the side from a loving caring facility] in less time than I spent just sitting at the parking lot at the Deer Run Animal Clinic. I do not recommend the Deer Run Animal Hospital.... not for emergency care anyway. Read Less

My vet recommended me to bring my dog here that wasn't eating and was having lots of bowel movements and vomiting. They told me it would be an hour wait and that was fine. But I was there 4 hours and I think they saw my dog for a total of 45 minutes in 15 min intervals. The doctor seemed like it was a bother for me to ask questions and when she gave me estimates to keep my pet overnight I was thinking of the best option and she rushed me to give a decision because she thought it was the price. I understand it's emergency care but for the time I waited and I saw how little interaction my pet got I didn't want to leave her there. The vet assistant that gave me the papers to leave wasn't friendly either. I wanted to write some notes but she wouldn't give me a pen and said everything was on the paper. It wasn't. The only friendly one was the guy checking people in and out. Maybe they were having a rough night but they could of been friendlier. I'll probably never go back again and I only gave 2 stars because they actually found out what was wrong Read Less

My review was mistakenly posted to Swift Creek Animal Hospital. Don't bring your pet here if you expect professional Service and integrity. You will be lied to, grossly overcharged,  and treated rudely if you dare to complain I intend to file a complaint with the State Board of Veterinary licensing . Read Less

Very pleased with the compassionate knowledgable staff. Our dog needed stitches after running into a parked trailer newly parked in the back yard. He barely missed his eye and had 3 significant cuts. Several stitches and staples with anesthesia. I watched the staff interact with other families and was thrilled with their communication and caring attitude. The physician Dr Jones was very professional and thorough, the vet techs were so kind and thank goodness for Melody the receptionist! I'm a nurse and very particular... I highly recommend!!! Read Less

Very pleased with the compassionate knowledgable staff.Our dog needed stitches after running into a parked trailer newly parked in the back yard. He barely missed his eye and had 3 significant cuts. Several stitches and staples with anesthesia.I watched the staff interact with other families and was thrilled with their communication and caring attitude.The physician Dr Jones was very professional and thorough, the vet techs were so kind and thank goodness for Melody the receptionist!I'm a nurse and very particular... I highly recommend!!! Read Less

I would like to give 4.5 stars, and would have given 5-stars, but charges/policies for "hospital hour" were not explained, leading to confusion/concerns. Not once was I informed of any policy on pick up times/hour(s). I arrived with my pet at 12PM on a THURS, picked him up the next day (FRI) during the 1PM hour, GRAND TOTAL: 25 +/- hours, charged for 30 (2.5 hospital hrs). I questioned the charges, it was then that I was informed about some 8AM policy, to which, I explained to the front staff that I'd received a call that morning at 7:46AM from Heather informing me not to pick up my pet until 3PM due to need for further observation, and that another call came through at 8:45AM from the doctor stating I could instead pick up my pet that morning with no specified time. Confusion. I have a 40 min. drive time (exacerbated by delays due to major road repairs), coupled with fact that I planned my day according to a 3PM discharge time, thus, I arrived during the 1PM hour. Ultimately, I was credited for 6 hours (.5 hospital hrs), with the explanation that my pet basically received $100 in free care (what?). If you call me (after your 8AM policy) you are no longer providing care but shelter, so unless there's an additional policy that I'm not aware of, it looks very much like I'm still being overcharged for hospital hours. I would love to see some holistic aspect to all animal care. All stated, yes, I would bring my pet back for care. Read Less

We brought our husky there Friday night, he was 14 and we knew it was time to go. The staff there gave us as much time as we needed with him and didn't rush us at all. They were great! They made us his paw print for no charge. They also did procedures one at a time so you would not be charged for things you didn't need to have done. Read Less

I absolutely love Dr. Krauss she has been an amazing asset to us through all of this drama caused by Banfield. She has an amazing heart and she loves animals. She is a scientist at heart who is willing to do whatever it takes to make sure that we can take our precious animals home! Read Less

Yesterday I would have given this clinic five stars but today I know better. I brought my 20 year old cat in to them and they asked if I wanted to put her down or treat her. I was not ready to put her down so opted for some fluids and steroids with antibiotics. She responded really well and I even took her back again to have the same treatments. She is doing fine. When I used them as a reference for adoption they said they could not recommend me because I refused to have extensive blood work done due to financial concerns. I don't remember this coming up at all and I lost out on my adoption due to their comments. Not to mention the treatment I did do for my "dying pet" was expensive and I was glad to do it. I cannot believe my cat now 21 years old is not good enough testament to my ability to take care of a pet. They have not right to refuse me an adoption due to their desire to want money for useless tests. I would not recommend this vet to anyone. Read Less

Yesterday I would have given this clinic five stars but today I know better. I brought my 20 year old cat in to them and they asked if I wanted to put her down or treat her. I was not ready to put her down so opted for some fluids and steroids with antibiotics. She responded really well and I even took her back again to have the same treatments. She is doing fine. When I used them as a reference for adoption they said they could not recommend me because I refused to have extensive blood work done due to financial concerns. I don't remember this coming up at all and I lost out on my adoption due to their comments. Not to mention the treatment I did do for my "dying pet" was expensive and I was glad to do it. I cannot believe my cat now 21 years old is not good enough testament to my ability to take care of a pet. They have not right to refuse me an adoption due to their desire to want money for useless tests. I would not recommend this vet to anyone.Read Less

I had no idea that this ER even existed. Our 9 year old girl became very ill out of the blue. We had to put her down that same night. This was our first experience and the staff were so wonderful to us and our beloved family member. Words cannot express how compassionate and thoughtful they were in our time of need. Read Less

Brought my dog here because she has a bladder infection, explained that to the receptionist and she says OK it is going to be $80 extra for the emergency. I explained that it is not an emergency, that it is a simple bladder infection. Her response was, "well is is not a normal visit, and I have to click that button and when I do it is an extra $80. And if you don't like it you can somewhere else." That was my second very poor experience here, so I took her advice and went elsewhere. If you want to feel good about your experience and not feel like you are being ripped off do yourself a favor and go somewhere else. Read Less

Late night emergency with a suddenly sick cat. They diagnosed the situation and made an honest heartfelt suggestion. They had all the Info at our vet the next day and we had to make the hard decision to let her go. I very happy with them personally and professionally. Read Less

I brought my dog here this morning after observing out of character behavior for a few days. I was welcomed and checked in immediately. The front desk staff seemed knowledgable and caring. They kept me abreast of what was going on behind the scenes during my entire visit. Once in the exam room, I met the vet, Dr. Melissa. What a pleasure! She was friendly and very informative. She gave me a detailed rundown of her suggestions and provided me with a quote before starting any procedures. Thus far, my experience here has exceeded my expectations. I would feel confident bringing any of my animals here, for any reason. Read Less

Took my dog Frodo here this morning and couldn't be happier about the level of care he received. The girls were waiting at the door when I arrived and immediately came out because they knew I needed help. Dr. Blanchong spent a lot time with us and even did some acupuncture on him which greatly calmed him (and me) down. She even gave me her cell number in case anything further happened over the weekend. I love having this place so close to where I live.Read Less

I have unfortunately had to take 3 of my dogs here at some point in time. In all four visits that I have had with them, I have had such great service. When we have an emergency with our four legged friends, we don't even blink before hopping in the car to get checked out with these guys. Read Less

1st let me say the staff was amazing however the reason this review only has 2 star is because of the vet  her self. When she came to talk to us she was very clinical and sterile. When you are delivering bad news there is a way to do it. There was no compassion at all.  The staff was amazing just not the Dr. Read Less

Based on my experience and the experience of 2 other people I know, the quality of care was poor. Maybe we've been unfortunate to get the wrong vet, but poor medical decision making leading to poor pet outcome. Now I take the longer drive to VRCC in manakin saboth. Vet care is always expensive, but I trust their medical practices based on my own urgent care experiences with them. Read Less

Based on my experience and the experience of 2 other people I know, the quality of care was poor. Maybe we've been unfortunate to get the wrong vet, but poor medical decision making leading to poor pet outcomes. Now I take the longer drive to VRCC in manakin saboth. Vet care is always expensive, but I trust their medical practices based on my own urgent care experiences. Read Less

Arrived everyone loved my puppy and pet him all normal. Then Dr. Nay felt especially masculine and when my 11 week puppy did the slightest growl while Nay was checking his irritted eye. Nay felt the need to hold him forcefully and painfully and fought him on the table. Making my dog terrified and poop everywhere. EVERYWHERE. No joke. Painfully and aggressively scared the actual poop out of my dog. Only when my puppy finally bit him did the dumb Dr. leave. I was honestly glad. I don't know what the stupid point was, but I'm happy my dog defended himself. My puppy isn't aggressive until he feels threaten or pain. When Nay came back, he told me Im going to have problems with this dog and that I should take him back where I found him. Keep in mind this puppy hasn't bitten anyone in the 2 months we've had him, and I have FOUR kids. 3, 4, 5, and 8 years old... So screw Nay. We aren't going there again. Read Less

This is the only emergency service I will use. The staff is wonderful all of them and are very caring. The receptionist Kathy is so nice and professional and my little buddy did pass, but they were so helpful and it was my little mans time to cross the bridge. They are exceptional and I refer them to many people. Thank you so muchRead Less

Our experience was awful, our dog had gotten into our Christmas tree and a week later he got really sick.  We took him to our vet and they referred us to animal medical center because it was possible he may need surgery.  We were out of town when this happened so our house sitter brought him there. They told us over the phone the surgery was life or death that he had a foreign object in his stomach.  So we paid the $1800 for the surgery not knowing what else to do.  A few hours later I get a call from the dr saying the surgery was negative and I was confused so started asking questions.  Turns out it was an exploratory surgery that the object moved to his colon already.  Funny thing is we were NEVER told it was exploratory and how in the world did it move that fast through his stomach into his colon.  Needless to say we let it go we weren't there but when our house sitter went to pick him up we were told we owed another $336. For what I am still trying to figure.  Well here it is not even 2 weeks after surgery and he is throwing up so I bring him back to the vet.  I am told he can't be seen until the balance is paid. Mind you the office manager was supposed to call me a week ago to discuss the outstanding charges and it never happened.  So here I am with a sick dog and they are refusing to treat him because I said I am reported them to the better business bureau because they are taking advantage of us.  What kind of animal hospital turns away a sick dog that they operated on to begin with??  Never again will I go there. Read Less

You get what you pay for here, so be prepared to take out a loan if your pet needs urgent care. We went to this vet for a while, until we realized there are better and/or more affordable options in the area. Read Less

Our vet Cathy Blanchong is very eloquent appeared very logical and level headed.  She has explained our options of treatment at the time very well and with very few filler words.  Direct and easy to understand. Side note: They are expensive. After receiving our service though,  we left in the same state as we were (with our pet) when we came in.  With very little extra knowledge on the situation and a vague idea of what was going on.  We were given options before treatments,  and discussed the reasons for them.    I did not like that your animal is removed from your presence during the visit,  which left me on edge about her safety and care.    I'm fairly distressed about having spent so much here and leaving without answers,  on calling the following day to see if I could get any continued care at a combined rate from the night before, (a girl can hope) they offered no consolation or help and expected the exact same amount as the night previous, which did not strike me as a good business model,  or a vet I could continue to go to and spend money at.  The office area is nice, bright, and clean,  the front desk staff is helpful and cheerful.  They also are part of K9s for soldiers, ptsd helper dogs that you can donate to through them. Read Less

There are two operations at this one location. The regular practice Monday - Friday 8am - 6pm and Saturday 8Am- 12. The ER is open all other times to serve critical patients. I have been very impressed with the practice. Dr. Marc Nay has been my vet for 20 years and I can't say enough good things about him. He has always treated my animals with respect and has provided guidance that didn't always benefit him financially. Nine years ago my best friend was in the early stages of kidney failure and he said we can do the following things to help her, but all its going to do is buy you some time. In the end, she won't make it because she needs new kidneys and we wont be able to do that. I asked what I should do. He said with heavy eyes that animals unlike people don't have to suffer. It is your choice and I will do what you think is best.I really appreciate the honesty of this staff and the care they provide my four legged kids. My new best buddy saw the ER vet today. He is 10 and I love him to death, didn't know what was wrong he was just yelping. I thought the worst and told them that they had the full power to do whatever tests needed to figure it out. They couldHave taken advantage, because I was obviously not concerned about money, but the vet took the time and was able to diagnose a slipped disc in his neck. He didn't get subjected to tons if unnecessary testing even though I had already said X-ray him, do wherever you need. I am thankful they did their job. Now about the wait.... I don't mind, because I see the critical patients come in, the ones who have been hit by cars or worse. So I'm ok with waiting because if my dog was hit by a car, I would expect someone with a stable animal be supportive.  So I will wait because I believe the staff is working as hard as they can to do the right thing for the animals in their care. Read Less

Words cannot express the how grateful I am to have found this vet! They truly care for you and your pet. They always provide quality care and are good about warning you of the prices before running your bill up. My dog had a very traumatic experience at a few vets before we found this place. They have been so loving and understanding of my dog's needs! I am so impressed by every vet I have seen here and the front desk is always so knowledgable and polite. They're open 24 hours so anytime my dog is not feeling well, I know I can call them for their expert opinion. I highly recommend this veterinary practice! Read Less