Woodlake Animal Hospital

Dr. Leslie Jones (no relation!) has been my pets' vet for many years, most recently at her Woodlake Animal Hospital, but also in earlier years at another clinic. She is the epitome of professional, sensitive, and caring veterinarians, and I would be loathe to take my pets to anyone else. Now that she has her own practice in Woodlake, I have to drive 45 minutes, but her loving care of my cat, and her excellent staff, are well worth the trip! Read Less

In  response to the response given by the lying Vet. There is no call from them on Wednesday evening as they claim. There was 1 outbound call at 12:30 from me and 1 return call from some complete jackass named Chris at 2:20. Thats when they volunteered to "force feed" my sick dog. Anyone who likes can check phone records. To this date NO ONE from Woodlake has bothered to check whether Isabelle was alive or dead. These people are lying garbage. Take your beloved pets at your risk. You have been warned!! My 2 Basset Hounds have been patients at Woodlake for 2 years. All routine things. They have always been nice, a little over priced. I always deal with AAHA Vets. I have been a dog owner for several decades and understand quite well a Vet office can only be truly judged in crisis. Tuesday of the this week that crisis came to a head. I took my little girl, Isabelle to them sick and vomiting. They diagnosed her with a UTI, gave fluids and strong antibiotics. That was not the problem and she got sicker. When I called on Wednesday to state that she stopped eating completely they started with attitude. They told me I could bring her in and they would "force feed her". I of course said no! They then told me that they had no other suggestions???????On Friday I took Isabelle to Short Pump Animal Hospital. Through a sonogram we found that she had an intestinal infection that required immediate surgery. She had the surgery and is recovering this morning. Had I not made the decision to take Isabelle to Short Pump she would have died at my house this weekend. There have been NO apologies from Woodlake for nearly killing my dog. No calls from the Vet who was complicit to the attempted murder of my beloved dog. I did get a certified letter from them during the time my dog was having life or death surgery at another facility stating that they didn't like my attitude and I should find another Vet office. Everyone needs to decide for themselves how much those 4 legged friends mean. For me they are everything and I will defend them to the death. Don't let these people touch your family members. Remember I warned you. This entire incident can be documented. I am filing complaints next week with the Vet board in Virginia through my attorney. I am also contacting my media contacts to spread the word about these people. I spent several thousand dollars yesterday saving my girl. It was money well spent, I love her. I will spend 10X that amount going after these butchers. Bobby Becker I'm coming for your reputation you can count on that. You are human garbage of the worst kind! Read Less

In response to the response given by the lying Vet. There is no call from them. Anyone who likes can check phone records. To this date NOONE from Woodlake has bothered to check whether Isabelle was alive or dead. These people are lying garbage. Take your beloved pets at your risk. You have been warned!! My 2 Basset Hounds have been patients at Woodlake for 2 years. All routine things. They have always been nice, a little over priced. I always deal with AAHA Vets. I have been a dog owner for several decades and understand quite well a Vet office can only be truly judged in crisis. Tuesday of the this week that crisis came to a head. I took my little girl, Isabelle to them sick and vomiting. They diagnosed her with a UTI, gave fluids and strong antibiotics. That was not the problem and she got sicker. When I called on Wednesday to state that she stopped eating completely they started with attitude. They told me I could bring her in and they would "force feed her". I of course said no! They then told me that they had no other suggestions??????? On Friday I took Isabelle to Short Pump Animal Hospital. Through a sonogram we found that she had an intestinal infection that required immediate surgery. She had the surgery and is recovering this morning. Had I not made the decision to take Isabelle to Short Pump she would have died at my house this weekend. There have been NO apologies from Woodlake for nearly killing my dog. No calls from the Vet who was complicit to the attempted murder of my beloved dog. I did get a certified letter from them during the time my dog was having life or death surgery at another facility stating that they didn't like my attitude and I should find another Vet office. Everyone needs to decide for themselves how much those 4 legged friends mean. For me they are everything and I will defend them to the death. Don't let these people touch your family members. Remember I warned you. This entire incident can be documented. I am filing complaints next week with the Vet board in Virginia through my attorney. I am also contacting my media contacts to spread the word about these people. I spent several thousand dollars yesterday saving my girl. It was money well spent, I love her. I will spend 10X that amount going after these butchers. Bobby Becker I'm coming for your reputation you can count on that. You are human garbage of the worst kind! Read Less

Having just moved to Woodlake, I took my almost 15 year old dog to see Dr. Leslie Jones at Woodlake Animal Hospital. I was very pleased with our overall experience. The staff was friendly and clearly cared for the animals and people who came in. Dr. Jones reviewed my Westie's history with me and made some suggestions to improve his quality of life. We will definitely continue his care with her. Read Less

We've taken our pets to Woodlake Animal Hospital since we moved to the area 5 years ago. They've provided great care for our two dogs and were very compassionate when our cat got extremely ill and had to be put to sleep. My son and daughter-in-law also take their dog to Woodlake and are very happy with the care they receive. Read Less

We recently decided to seek veterinary services as recommended by my daughter as she is also a customer. Our first visit was comforting and pleasing to say the least. The entire staff exudes a warm welcome to owners and pets. Dr. Jones is great and truly cares for all type of pets. Truly glad we made the switch to Woodlake Animal Hospital. I am confident that my cat will receive proper and professional care. Read Less

What a wonderful vet office from the staff, techs up to Dr. Leslie Jones. She uses conventional medicine to Eastern Medicine. Never rushes you through a visit. Calls are handled with courtesy and efficiency. Read Less

So caring and so knowledgeable! Dr. Jones and her team were patient and loving with us and with our dog recently as we had to make some hard decisions.  All options were addressed and wise counsel was given for practical solutions.  At an emotional moment, Dr Jones was a pillar of understanding and calm authority.  The moment was handled beautifully and I would definitely recommend this practice to all in the area. Read Less

The fact Woodlake Animal Hospital is AAHA certified is only a sideline to the warm, educated staff and phenomenal treatment my senior dog has received for the past six years. These folks are PASSIONATE about their interactions (human as well as animal!) and suggestions/decisions for management of animal health issues. Thanks to everyone at Woodlake Animal Hospital for making Jack and me feel very special and aiding him with care into his transition to centenarian status! Laser treatments rock! Read Less

Woodlake Animal Hospital has provided everything from puppy advice to chiropractic adjustments to end of life services for us - all with an attitude of kindness and focus on what really matters here - our pets. Read Less

Have always loved Dr. Jones and she is wonderful with my girls. Started going there about 5yrs ago when I moved to the area. At that time her staff was also wonderful and id never consider going elsewhere. Why 3 stars... the current staff is horrible!! Since they have come I've had nothing but issues getting my girls in. Every time I call for refill or because she has a UTI (Gets them all the time) and to do a urinalysis I get s e hasn't been seen in 3 mo or 6 mo so you have to make an apt before we can test it or refill it. Even tho she's been there 3x since Sept for blood work they do not consider that being seen. Even when I told them to cancel my apt and id be going elsewhere they could careless and laughed. You'd think they'd treat long term clients a little better but oh well I found another vet and they got me right in last night. I had ALL records faxed to them so I will no longer be going back to Woodlake which is sad because my girls and I really liked Dr. Jones. Read Less

Woodland animal hospital is by far the best vet I have been to. They are kind and patient, with reasonable prices. I think they go above and beyond. I truly thought my dog wasn't going to make it when she had Lyme disease and they truly helped her get better. They have helped with food and diet, allergies, and her overall health. Definitely worth a five star review. Love them and all their friendly kitties! Read Less

Dr. Jones and her staff are wonderful!!! They are always sure that I understand the health situation with each of my pets and are willing to answer any questions, even multiple times if needed. We began seeing Dr. Jones because she offers alternative and natural medicine. She comes at any problem from a fresh perspective. She worked with me and my wolfhound to find the proper treatment for his arthritis after he was unable to tolerate any oral medications. He is a happy, active boy today. Thank you Dr. Jones and staff. Read Less

They are wonderful. Everyone is very nice and we were brought back to see the vet extremely quickly. They also have several cats that live in the building and roam around freely. It can be quite surprising to be waiting in a exam room and see a cabinet door slowly open revealing a half asleep cat. They are all nice though and will happily come up to you and let you let them. The little orange one will jump up in your lap if you are not paying attention. Just a warning if that is not your thing. Read Less

They are wonderful. Everyone is very nice and we were brought back to see the vet extremely quickly. They also have several cats that live in the building and roam around freely. It can be quite surprising to be waiting in a exam room and see a cabinet door slowly open revealing a half asleep cat. They are all nice though and will happily come up to you and let you let them. The little orange one will jump up in your lap if you are not paying attention. Just a warning if that is not your thing. Read Less

Dr. Jones and the staff at Woodlake Animal Hospital are absolutely amazing.  Everyone is so knowledgeable, professional, compassionate, and truly love what they do.  I have so much respect and trust for Dr. Jones.  I love that she incorporates traditional Western Veterinary medicine with alternative, natural, and holistic approaches for a comprehensive style of care that is incredibly effective.  My dog(furry child) is everything to me and I would never dream of taking him anywhere else.  We've been seeing Dr. Jones since I adopted him, and they have truly made us feel like part of the Woodlake Animal Hospital family.  In addition to great medical care, they host fun pet friendly events that my pup and I love.  Can't say enough great things about them and recommend them to all my friends and family who are fellow pet parents. Read Less

Dr. Jones is a very caring and compassionate person. She understands that our dogs are part of our family and has always helped us to make the best choices for them. From acupuncture to sick/well visits, she has taken care of our dogs. Dr. Jones takes time with each visit to ensure we understand and our questions are answered. We pass several other offices to get to her!  Highly recommend! Read Less

Dr. Jones and the staff are always on point. They put effort into ensuring all your questions are answered. Dr. Jones has seen Teddi, our Bichon-poo, since she first came into our lives. I trust Woodlake Animal Hospital to keep delivering the quality care they always have. Read Less

This place is awesome. The staff are very personable and knowledgeable. Dr. Jones is an amazing Vet and I wouldn't take my baby Blu anywhere else. They are a little far from where I live, but I don't mind the drive because they are so amazing with her and she loves all the attention they dote on her. Do yourself and your pet a favor and visit. You will not regret it. Read Less

Absolutely fantastic in every way. Everybody is professional and caring, from the front desk and the assistants to all the behind the scenes people. Dr Jones herself is some kind of animal whisperer. Her diagnosis' have always been spot on and she prescribes the correct solutions. Not the most expensive but the one that will get the best results. My only regret is, i live in Florida now. Read Less

Dr. Jones is my favorite Vet; I find her so interesting to talk to because she is incredibly intelligent and has a unique, vibrant personality. Dr. Jones patiently listens and answers all of my questions, (which are usually plenty, as I am a very curious individual-not to mention, worry wart!) while being able to calm my nerves and most importantly-my pup's! Her accompanying staff are also very caring and patient: I came in today just totally stressed and not my usual, cheerful self-but they were completely understanding and empathetic. This is called character and every member of the WAH staff has it. Thank you for excellent service- Ginger and I look forward to seeing you all again soon! Read Less

WAH has the most down - to - earth staff!! They know the neighborhood, what products work best with the insects, etc. in the area. They are REAL people helping REAL animals! So glad we switched from Banfield (even after 15 years)!!! Read Less

This is a really wonderful veterinary hospital. The staff is warm and friendly, the building is clean, welcoming, and well-stocked. Dr Jones is great and advised me against doing any unnecessary lab work that would run up my bill. I have a pretty nasty 9-year-old cat that no one has ever been able to do anything with without sedation - I can't even trim her nails. The staff at Woodlake were very patient and took it slow and were able to do everything they needed to do with no sedation. I was really impressed! They called a few days later to check on her and even sent me a card welcoming me to their practice. I just moved back into the area and am very glad I found this hospital and will definitely continue to bring my pets here. Read Less

Thank you all for the loving and caring you gave to our Hercules! You gave us such compassion in our darkest time and the beautiful card you sent with the wild flowers will forever be a beautiful reminder of his amazing free spirit! Read Less

Dr. Jones was amazing to my dog and I. She was the first vet that actually listened to my concerns, who knew what Orijen was and was okay with doing a food allergy test. My other vet did not want to give me a referral for the allergy test and wanted me to put my dog on steroids and prescription food. I love that this clinic is holistic and the medicine that was prescribed has already helped my dog. Also, Dr. Jones called me herself to let me know of the test results and I really liked that. I have now switched vets and could not be more happier. Thank you to Dr. Jones and her wonderful staff! Read Less

I've always liked taking my dogs to Woodlake Animal Hospital and have received good care, although their prices are on the high side. I thought the quote for having my dog spayed for $600-$800 was high, $400-$500 is more typical in my experience with other vets. We decided to proceed however because we do trust the care our animals get with Woodlake. I was disappointed to learn that when my husband went to pick our dog up, the cost of the surgery was actually $1,054!!! This is unreasonable to me, and in my opinion about twice what it actually should have been. I've voiced my disappointment and am hoping that someone will do something to rectify this situation or we will not continue to have our dogs seen at Woodlake. Read Less

My cats are fairly new patients Woodlake Animal Hospital. In the short time that Dr. Jones and her amazing staff have cared for them, especially for our cat Taco, we have received the highest quality and the most personal care! They are all so very patient and understanding! I'm sure the office is very busy, but when we're there, they make us feel like we are the only ones there! Thank you Dr. Jones and staff! Read Less

I don't have enough time or space to say how much we appreciate the exceptional level of care that Dr. Leslie Jones and her staff at Woodlake Animal Hospital provide. Our 9 year old Jack Russell, Angus, had his teeth cleaned yesterday and also had an extraction. He is back to his old self this afternoon...except with sweet breath! Thank you all so much! Keep it up! Read Less

So happy we found Dr. Jones and Woodlake Animal Hospital! One of the things I like the best is that our dog isn't plopped on an exam table to be poked and prodded. Dr. Jones does her evaluation while he's on the floor. Our dog thinks she's just playing so he's not so scared about being there. The staff is always friendly and efficient. Won't be going to any other vet! Read Less

Dr. Jones is great. We followed her here from Betty Baugh's where she worked before she opened her own shop. Our pets love her and she always spends plenty of time on their checkups - she never rushes through a visit. She has a good offering of traditional medicine and natural remedies such as acupuncture for those who are interested. I highly recommend that you choose Woodlake for your pets. By far, Dr. Jones is the best vet in Richmond. Read Less

I had a wonderful experience with Dr. Jones. I had just moved to the area and my dog's records were all up to date - just needed heart worm pill refill. The staff was very friendly, there were 2 dogs and 2 cats that "live" at the office - I was nervous that my 10 lb dog who thinks he's 100 lbs would go crazy like he usually does around other animals but the calmness of the others made my dog very calm. I was seen promptly and Dr. Jones didn't try to push unnecessary test or medications. She was also very helpful about introducing me to pet friendly venues in the area as well as farmers markets that sell pet treats. I find it wonderful that she supports local vendors. I am very happy with Woodlake Animal Hospital. Read Less

Dr. Jones has taken excellent care of all my animals and I trust her with any and all decides regarding them. Through acupuncture she extended and improved the life of my aging Corgi until he had to be put down (which she came to the house and did). Since then she has given quality care for our two boxers, calling in medication, handling the odd questions and talking Mom off the ledge more than once. I will never have another vet! Read Less

I had a terrible experience at Woodlake Animal Hospital. Dr. Jennifer Sanderson misdiagnosed my puppy with a degenerative bone disease and told me my puppy would need surgery costing between $1200 and $3200. She took an x-ray that she said confirmed the diagnosis. After going through an emotional roller coaster and returning my puppy to the breeder, we had an orthopedic vet x-ray him and determine that he had perfectly healthy hips. Dr. Sanderson is Dr. Jones associate who was filling in for her at the time of my visit. Although Dr. Jones did refund the money for the visit to Woodlake Animal Hospital and have her radiologist look at Dr. Sanderson's x-rays confirming that my puppy was disease free, she told me that she stood behind her associate. It was disconcerting to me that Dr. Jones employs and is associated with someone whose behavior falls within the category of malpractice. This reflects poorly on her in spite of the fact that she seems to be a good vet. Needless to say, I have found a new vet.Read Less

My husband and I love Dr. Jones and the staff at Woodlake Animal Hospital. I came upon Dr. Jones accidentally, while purchasing dog food from her office. We struck up a conversation about my need for the food and I was impressed enough to make an appointment for my dog. He had digestive problems for years and after one visit with Dr. Jones, those problems soon became history. I knew that I needed to move my three senior Bichons to her practice and left my vet of thirty years to do so. We have been very pleased with the care that she and her staff offer our pets and the professional and caring way that she works with us.Read Less

I brought my pet to Dr. Jones when she was a part of another practice. He had many issues related to food allergies and she was the first to point that out. When it was time to say goodbye to our beloved Bruttuss she was so kind and helpful. When we rescued our current dog Harry I was searching for a vet who was open and supportive of holistic medicine. Imagen my surprise when we found Dr. Jones again and that she had her own practice. While my last dog LOVED going to the vet this one not so much, however Dr. Jones has been extremely patient with him and again supports our choice to go with a raw food diet and limited vaccinations. Our last visit was made even better by the visits from their office cat into our exam room. My Harry went from cowering in the corner to forgetting his fear in order to investigate the cats. Read Less

I can't begin to tell you how much my dogs love to go to the vet! My cat needed a checkup and shots today and I brought one of my two pittys with me just to visit because, if I came home with the smell of Dr. Jone's office on my person, she would give me the sad look of, "why didn't I get to go too!" I think I need to bring my other pitty for a visit because she keeps smelling my leg and looking at me saying, "do I get to go to Dr. Jones? Do I, do I?"Dr. Jones and her staff are professional, compassionate and obviously love their work. I highly recommend her to anyone in need of emergency care or just a regular checkup.Read Less