Kiln Creek Animal Care is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet owner. We are one of the most progressive hospitals on the peninsula offering surgery. The facility includes a well stocked pharmacy, in-hospital surgery suite, in-house digital x-ray capabilities, an ultrasound machine, therapeutic laser therapy, a closely supervised hospitalization area, grooming services and indoor boarding kennels with outdoor exercise areas. At KCAC, we strive to offer not only sound advice, but also optimal veterinary care allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when they aren’t feeling well, but also to help you learn how to keep your best friend happy and healthy. We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet’s health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. Thank you for taking the time to read about our veterinary practice and the services we offer.
Reviews
Chad Voncords
9 Jun 2018
REPORT
Everyone there is friendly and knowledgeable. I have never had any problems. They take the time to know you and your pets.
Hilda Soares
26 May 2018
REPORT
We love the care our pets recieve here from the friendly and professional staff. We also entrust our pets to them when on vacation and have always been satisfied with this service. Our dog Maddox gets... Read More
We love the care our pets recieve here from the friendly and professional staff. We also entrust our pets to them when on vacation and have always been satisfied with this service. Our dog Maddox gets so excited to see the girls there whether boarding or for health appointments. ♡ Read Less
Robert Stephens
25 May 2018
REPORT
Our pets have been part of Kiln Creek Animal Care for their entire lives and love being part of the family. This is a great facility.
David Shoemaker
2 Mar 2018
REPORT
Excellent Vet. I have taken my dogs (9 rescues over the years) since they opened. They have gotten them several major illnesses. Staff loves all the pets. Vets are great. Highly recommended!
Christina Chrone
4 Feb 2018
REPORT
We have been going here for 10+ years. All of the doctors there are wonderful, and care so much. When I bring all 3 cats together for their annual checkup, to make them more comfortable, the Vet sit... Read More
We have been going here for 10+ years. All of the doctors there are wonderful, and care so much. When I bring all 3 cats together for their annual checkup, to make them more comfortable, the Vet sits on the floor with us to do the exam. The techs and front staff are friendly and help work my 3 cats (and sometimes toddlers). They won't suggest tests you don't need, and will fully explain why they suggest any tests. My 3yo told me after going with me last week "I like the Vet. She is really nice to my kitties. She helps them get healthy!" Read Less
Ashley Palochak
30 Dec 2017
REPORT
We brought our large-breed mutts here for kenneling over a weekend. They were allowed to stay together in the same space and seemed very well adjusted when we brought them home. Thank you for loving m... Read More
We brought our large-breed mutts here for kenneling over a weekend. They were allowed to stay together in the same space and seemed very well adjusted when we brought them home. Thank you for loving my dogs as much as I do! Read Less
Elaine Krzanowski
29 Nov 2017
REPORT
The staff and Vets are the best! They really are attentive to the pets and love to interact with the animals to gain their confidence. They always provide an estimate of the cost prior to performing... Read More
The staff and Vets are the best! They really are attentive to the pets and love to interact with the animals to gain their confidence. They always provide an estimate of the cost prior to performing the service which really helps me stay on budget and get the right care for my dogs. I have been using the Kiln Creek Animal Care now for 15+ years and I would highly recommend them to anyone looking for a caring and loving staff to assist with your animal needs. Thanks for all you do! Read Less
Patricia Schell
24 Aug 2017
REPORT
I'm so glad I found these nice people to take care of my 2 cats. They are professional, knowledgeable, and caring. My little guys have a history of doing their best to avoid going anywhere, much les... Read More
I'm so glad I found these nice people to take care of my 2 cats. They are professional, knowledgeable, and caring. My little guys have a history of doing their best to avoid going anywhere, much less to a veterinarian, but once we get there, they are always treated with respect & TLC and they seem to realize that the staff cares about them. Love the "fear-free" mindset. I was given recommendations for shots, etc... but no hard sell for anything. I was called the next day by Dr.Bolton with results. The facilities are clean & inviting and in a great location. Highly recommend. Read Less
David S.
29 Jun 2017
REPORT
I have been taken my dogs to KCAC since they first opened over 17 years ago. They have cared for two generations of dogs (9 total). They have cared for pets from puppyhood until their passing. I ha... Read More
I have been taken my dogs to KCAC since they first opened over 17 years ago. They have cared for two generations of dogs (9 total). They have cared for pets from puppyhood until their passing. I have always rec'd the most caring and professional care from all of their vets and staff. My pets have been rescues from pugs to pit bull with all range of illnesses. I can honestly say they have saved two of my pets lives by discovering potentially fatal issues that had been asymptomatic. I'm sorry that a few people are disappointed but as resident of Kiln Creek with all my friends are clients here and I have never heard of a complaint. My pets are my children and I absolutely trust KCAC with their care. Read Less
Alex Gulick
17 Apr 2017
REPORT
Excellent vet! They take great care of our dog and are very reasonable for pricing.
mary brown
17 Mar 2017
REPORT
Kiln Creek Animal Care is the best place to take your pets! Highly professional, no wait, clean, knowledgeable, thorough and informative. And they LOVE our pets! I highly recommend them - I've been... Read More
Kiln Creek Animal Care is the best place to take your pets! Highly professional, no wait, clean, knowledgeable, thorough and informative. And they LOVE our pets! I highly recommend them - I've been taking my pets here for 20 years. Read Less
Stacy Sanders
4 Mar 2017
REPORT
Very caring clinic and I completely trust all of my pet's care to them! Everyone at the clinic goes above and beyond to treat them like their own.
Beth Morrison
1 Mar 2017
REPORT
I love Dr. Long and the staff at Kiln Creek Animal Hospital. They are so thorough and don't just treat the symptom but really work to find the problem and give our pets the best life possible. Grate... Read More
I love Dr. Long and the staff at Kiln Creek Animal Hospital. They are so thorough and don't just treat the symptom but really work to find the problem and give our pets the best life possible. Grateful for them! Read Less
Neil Wallace
25 Feb 2017
REPORT
Great experience taking care of my girl, Lucy. She was very happy to be there in their care.
Nancy Luong
31 Dec 2016
REPORT
My sweet dog just turned 14 and has been going here at least once a year since she was born. Unfortunately this last year we had to go to another vet because we moved away but for years we drove her 4... Read More
My sweet dog just turned 14 and has been going here at least once a year since she was born. Unfortunately this last year we had to go to another vet because we moved away but for years we drove her 45 minutes one way to see Dr. Council because my dog has anxiety and really was only comfortable with this vet. The doctors and staff and Kiln Creek Animal Care have treated me and my dog with respect and courtesy every time! Read Less
Dwayne E. Norris
18 Dec 2016
REPORT
Great Doctors...excellent service...very satisfied
Marilyn Gower
6 Dec 2016
REPORT
Kiln Creek Animal Care has been our vet since we moved back here from Panama, 27 years ago!! They continue to provide A+ service every time we take one of our precious kitties. They are professional... Read More
Kiln Creek Animal Care has been our vet since we moved back here from Panama, 27 years ago!! They continue to provide A+ service every time we take one of our precious kitties. They are professional, caring, and go the extra step without us asking every visit. You can't go wrong with this great staff! Read Less
Jennifer Estes-von Cords
23 Nov 2016
REPORT
What an amazing hospital for our babies. Dr. Long is hands down the most compassionate person and really listens to your concerns and takes time to fully explain everything, not rushing you out the do... Read More
What an amazing hospital for our babies. Dr. Long is hands down the most compassionate person and really listens to your concerns and takes time to fully explain everything, not rushing you out the door like we have experienced at other vet hospitals. The entire staff is wonderful and we trust all of the staff with our babies! Can't say enough good things about them! Read Less
Ashley Weatherly
12 Nov 2016
REPORT
We absolutely love the doctors and vet techs at Kiln Creek!!! They are awesome!!! What a great atmosphere!!!
Laura Pall
2 Nov 2016
REPORT
I initially chose Kiln Creek Veterinarians because it was very close and convenient to where I live. However, I have stayed with Kiln Creek Vets for over 6 years because of the quality of care I know... Read More
I initially chose Kiln Creek Veterinarians because it was very close and convenient to where I live. However, I have stayed with Kiln Creek Vets for over 6 years because of the quality of care I know my dog gets there. The veterinarians are knowledgeable and take the time to explain things and the staff is very helpful. They always seem excited to see my dog when she comes for a visit, and I always feel like I am leaving my pet in good hands. Their operating hours are flexible for working professionals, which I appreciate. Read Less
Erin D
27 Oct 2016
REPORT
I love bringing our dog, Molly, to Kiln Creek Animal Care. Everyone is so amazing with her and us. They are always friendly and welcome you with a smile, they remember Molly and us and never mind all ... Read More
I love bringing our dog, Molly, to Kiln Creek Animal Care. Everyone is so amazing with her and us. They are always friendly and welcome you with a smile, they remember Molly and us and never mind all her love and kisses. They always very clearly explain everything to us and walk us through it step by step. I never feel any pressure, and I know when Molly is in their hands she is getting the best care out there. They aren't about getting you in and out as fast as possible, they listen to your concerns, and make sure you feel good before you leave. Molly has had to have 2 surgeries and needed to be kenneled over night a couple times, and it is such a relief to not have to worry about the quality of care she is getting. I have zero complaints about Kiln Creek Animal Care and will recommend them to anyone. They have your pets best interest at heart. Read Less
Justyna M.
26 Oct 2016
REPORT
I took both my dog and my cat to that location at two different times and both of them were misdiagnosed. My dog a year later ended up having surgery on his knee and my cat ended up with prolonged her... Read More
I took both my dog and my cat to that location at two different times and both of them were misdiagnosed. My dog a year later ended up having surgery on his knee and my cat ended up with prolonged herpes infection destroying the tear ducts. They both ended up getting the proper help they needed in the end but I would have saved a lot of time and probably avoid surgery on my dog's tore LDL if I received the right diagnosis . Don't go there if you have a serious concern about your pets unless you take them to get vaccinated . Anybody can do that. Read Less
Marlene Smith Ferri
15 Oct 2016
REPORT
Hv been coming to KC Animal Care for about 25 years. .love love them!
Nicola Fynn Sing
14 Oct 2016
REPORT
We have no guilt leaving our precious pup with the fabulous folks at Kiln Creek Animal Care for boarding where she is clearly loved and receives impeccable care. The staff are friendly, reliable, and... Read More
We have no guilt leaving our precious pup with the fabulous folks at Kiln Creek Animal Care for boarding where she is clearly loved and receives impeccable care. The staff are friendly, reliable, and competent - we are big fans! Read Less
Kelly Lynn Bravo
27 Aug 2016
REPORT
I love the staff. They all know Daisy by her name and she loves her "fweens"
Jeffrey Wheeless
11 May 2016
REPORT
The staff is very friendly and they take great care of my guinea pig
Lisa Allen Vazquez
5 May 2016
REPORT
Kiln Creek Animal Care has taken such great care of our German Shepherds! Groot actually doesn't mind the veterinary place anymore! Circe loves it!! They are so patient with our puppies. Thank You
Kristy Presson
4 May 2016
REPORT
Always knowledgeable and friendly staff and doctors. Our four-legged children are completely comfortable at Kiln Creek Animal Care. Couldn't ask for a better experience in veterinary care.
Paula Fail
16 Mar 2016
REPORT
Shout Out to Kiln Creek Animal Care for their awesome attention & love to the animals in their care. Professional and Knowledgable and willing to seek answers, from other professionals, that they may ... Read More
Shout Out to Kiln Creek Animal Care for their awesome attention & love to the animals in their care. Professional and Knowledgable and willing to seek answers, from other professionals, that they may not have. My Rudy is in great hands. Read Less
Ryan R.
5 Feb 2016
REPORT
I've taken my psychotic hellhound to Kiln Creek twice now and I have to say that I am quite pleased. They treated my high strung psychopath of a dog with patience and great care. They wouldn't use tas... Read More
I've taken my psychotic hellhound to Kiln Creek twice now and I have to say that I am quite pleased. They treated my high strung psychopath of a dog with patience and great care. They wouldn't use tasers or sharp sticks like I asked (which was a test!) so I really liked that. They also have great events like the open house or pictures with Santa Paws. I highly recommend Kiln Creek Animal Care! Read Less
Ryan Hammitt
29 Dec 2015
REPORT
The absolute BEST in the area. Caring, understanding staff. If you need help they are absolutely there for you.
Cassidy Baker
6 Dec 2015
REPORT
This place is just wonderful! When we got a 7 week old puppy we brought him here for his first check up and we will never go any where else! I think the prices are reasonable and you get the best care... Read More
This place is just wonderful! When we got a 7 week old puppy we brought him here for his first check up and we will never go any where else! I think the prices are reasonable and you get the best care possible for your fur baby. People tell us we are crazy for taking our pup here because it's "expensive". We don't know prices for other Vet's in the area but I can tell you that you pay for what you get and at Kiln Creek you get nothing less than the best! I would never skimp on giving my little pup the best care! All the ladies are great and they just love our little Rosco! I would give more than 5 stars if I could :) we love KCAC! Read Less
Sarah Ausura
8 Nov 2015
REPORT
I love KCAC! They have a caring and experienced team of Veterinarians, LVTs, and Vet Assistants that help me know that my fur babies are in good hands. Every time I bring my pets in, the clinic is cle... Read More
I love KCAC! They have a caring and experienced team of Veterinarians, LVTs, and Vet Assistants that help me know that my fur babies are in good hands. Every time I bring my pets in, the clinic is clean and everyone is so kind and thoughtful. I highly recommend Kiln Creek Animal Care to everyone!Read Less
Candice H.
28 Jul 2015
REPORT
I had been a frequent, loyal customer of the veterinary side*** for ten years when I brought my 13 year old dog in to be euthanized. (Obviously, I felt the staff was "nice" and caring, or I would not ... Read More
I had been a frequent, loyal customer of the veterinary side*** for ten years when I brought my 13 year old dog in to be euthanized. (Obviously, I felt the staff was "nice" and caring, or I would not have brought my baby there. Over ten years relationships and trust were built.)Although I laid him on the counter and he could not move, My request was refused (!) and I was told he would be "fine" after IV fluids and $300 of medication. (That he did not live to take.)The next day, I came home during lunchtime to check him - he had died. I had to figure out how to dispose of a body in December, with the ground frozen, and get back to the office within an hour. And, of course they did not want the (unopened) medication back. I remain hurt, enraged and insulted that someone I trusted would take advantage of us at an emotional time such as this. I guess that's the state of the industry today -- money first. ***We only used the boarding side once. My dog was clearly neglected and traumatized. He peed for almost a minute straight when I picked him up and had lost his voice. Read Less
Dennis VanderMark
1 Apr 2015
REPORT
Wow.... just spent over $600 to get our dog's teeth cleaned and now that he has a pressing issue, they can't see him for over a week. Horrible customer service. Told me to go to Vet Emergency.. yeah... Read More
Wow.... just spent over $600 to get our dog's teeth cleaned and now that he has a pressing issue, they can't see him for over a week. Horrible customer service. Told me to go to Vet Emergency.. yeah right. we're made out of money. Time for a new vet. Nice facility, but not at all concerned for a dog that actually NEEDS assistance. Read Less
Sarah A.
10 Feb 2015
REPORT
Our three furry kids love Dr. Collen Crist and so do we! She is so caring and thorough with our babies! We are so glad to have finally found the perfect vet for our kids and we highly recommend them!
Sung Jun M.
30 Dec 2014
REPORT
Awesome staff, friendly vets and wonderful experience. Looked around for a great vet for our family member and he was treated like royalty. I have a vet for Newport News for life with practice!
Michelle Z.
13 Oct 2014
REPORT
Great staff, positive attitudes, always helpful. Clean clinic, and easy to schedule appointments.
Adam R.
1 Jun 2014
REPORT
I have only boarded my dog here a couple times. Boarding facilities and staff are very nice and accommodating. We board our dog a lot. Traveling with her just doesnt work well. I dropped her off and g... Read More
I have only boarded my dog here a couple times. Boarding facilities and staff are very nice and accommodating. We board our dog a lot. Traveling with her just doesnt work well. I dropped her off and got a call a few hours later. She had diarrhea in the cage...We collectively figured it was just nerves, and after a mandatory exam and a thirty-something dollar box of pro-biotic the rest of the visit was fine. Just was not happy to find that added around $100 more to the bill! (exam+test+meds+charge to give the meds). She also came back hoarse. This happens from time to time, but I use it to gauge boarding. I also don't have them bath her just to get an idea of the condition. She came back clean and happy! Good! About that hoarseness...lasted a good bit longer than it should... pretty certain she has caught something. I also inquired about getting a new supply of our heartworm meds....They gave me a price that sounded a bit high. I declined for the time being and called around. The other vets in the area's prices were SUBSTANTIALLY lower. This really left a bad taste in my mouth. Do your homework on what they are charging you. It may be high. Every time I was in there is was always senior citizens bringing in their little yippy dogs and whatnot; my assumption is they are probably from the condos and houses in that general area. They probably just let Kiln charge them whatever they say is 'needed'. Read Less
S S.
19 Feb 2014
REPORT
I am deeply saddened by Logan P's comments about Kiln Creek AC. Though I no longer see patients there, I do visit frequently. The staff continues to provide the excellent level of care that I feel th... Read More
I am deeply saddened by Logan P's comments about Kiln Creek AC. Though I no longer see patients there, I do visit frequently. The staff continues to provide the excellent level of care that I feel the patients deserve and the clients are accustomed to receiving. From the caring and hardworking kennel staff, compassionate and knowledgeable technicians and doctors to the organized and harried receptionists, I know they always have the pet's best interests at heart. While staff does change, I do feel that it has always been a workplace that seemed more like a family and folks are always given the benefit of kindness and counselling before parting of ways. I am sorry that so many months after her resignation, Logan still feels so unhappy. I hope she will find something that makes her smile again. Read Less
Amy D.
15 Jan 2014
REPORT
My experience with this vet was wonderful! Everyone was very friendly and kind. Our pet was spayed and had a bunch of dental work done. They took a lot of time explaining and answering our questions. ... Read More
My experience with this vet was wonderful! Everyone was very friendly and kind. Our pet was spayed and had a bunch of dental work done. They took a lot of time explaining and answering our questions. They went above and beyond, comforting our dog post surgery rather than just sticking her in a kennel. Our dog is tiny and they even made a little outfit for her to keep her from licking at her stitches as nothing we could find short notice would fit her. Others have mentioned cost. Yes, quality care for our pets can be expensive but that is part of pet ownership. I will definitely be back to this clinic. We've been to money hungry vets in the past and that isn't the case here at all. They also board and we'll be switching from our current boarding facility to this one for our next vacation. Read Less
Jen Y.
16 Aug 2013
REPORT
I came to kiln Creek with my rescue dog who I have had for three years. He's had bad teeth since we got him and they only continued to get worse. I've been to Dr. Crist several times and each time she... Read More
I came to kiln Creek with my rescue dog who I have had for three years. He's had bad teeth since we got him and they only continued to get worse. I've been to Dr. Crist several times and each time she did a thorough review of my pets health and always Gave thoughtful care and good advice on how to best care for my pet, specifically his teeth. We finally made the decision to go ahead and get the dental work done and both me and my pet are very happy with the results. I have noticed a change in his ability to enjoy his toys play, with his pet friends, and eat his food much more comfortably. We are grateful for the loving care we received at kiln Creek and will go there whenever we have a need for any of our pets. Read Less
Elaine S.
25 Jul 2013
REPORT
Money grubbing sharks. If spending more translated to a healthier animal, I would not mind. But the service here is not worth the overpaymentI was gouged on several occasions, including surrounding my... Read More
Money grubbing sharks. If spending more translated to a healthier animal, I would not mind. But the service here is not worth the overpaymentI was gouged on several occasions, including surrounding my pet's death. Looking for a new vet. Read Less
junketeer
10 Jun 2012
REPORT
My family have been loyal patrons of Dr. Stiff's since she began her practice many years ago. I have boarded my dog there on multiple occasions and he would almost beat down the door to get in the bu... Read More
My family have been loyal patrons of Dr. Stiff's since she began her practice many years ago. I have boarded my dog there on multiple occasions and he would almost beat down the door to get in the building he was so excited to see the staff. When my dog had to be put to sleep I received a flower arrangement from the staff. What a delightful surprise to find out they loved my dog as much as i did.All of the doctors on her staff are phenomenal and very caring. They always take the time to explain any conditions or necessary treatments to you and work with you in any way they can to provide excellent health care for your pets. I currently have two cats, two guinea pigs and a dog which will all be taken care of by Kiln Creek Animal Care for the rest of their lives which will be long thanks to the excellent care they always receive.After this glowing review you may wonder if i am an employee. I am not and never have been, but I assure you that you don't need to work there to love this vets office, just being a patient there is it's own reward! Read Less
Kiln Creek Animal Care is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet owner. We are one of the most progressive hospitals on the peninsula offering surgery. The facility includes a well stocked pharmacy, in-hospital surgery suite, in-house digital x-ray capabilities, an ultrasound machine, therapeutic laser therapy, a closely supervised hospitalization area, grooming services and indoor boarding kennels with outdoor exercise areas. At KCAC, we strive to offer not only sound advice, but also optimal veterinary care allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when they aren’t feeling well, but also to help you learn how to keep your best friend happy and healthy. We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet’s health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. Thank you for taking the time to read about our veterinary practice and the services we offer.
Everyone there is friendly and knowledgeable. I have never had any problems. They take the time to know you and your pets.
Hilda Soares
26 May 2018
REPORT
☆☆☆☆☆
REPORT
We love the care our pets recieve here from the friendly and professional staff. We also entrust our pets to them when on vacation and have always been satisfied with this service. Our dog Maddox gets... Read More
We love the care our pets recieve here from the friendly and professional staff. We also entrust our pets to them when on vacation and have always been satisfied with this service. Our dog Maddox gets so excited to see the girls there whether boarding or for health appointments. ♡ Read Less
Robert Stephens
25 May 2018
REPORT
☆☆☆☆☆
REPORT
Our pets have been part of Kiln Creek Animal Care for their entire lives and love being part of the family. This is a great facility.
David Shoemaker
2 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Excellent Vet. I have taken my dogs (9 rescues over the years) since they opened. They have gotten them several major illnesses. Staff loves all the pets. Vets are great. Highly recommended!
Christina Chrone
4 Feb 2018
REPORT
☆☆☆☆☆
REPORT
We have been going here for 10+ years. All of the doctors there are wonderful, and care so much. When I bring all 3 cats together for their annual checkup, to make them more comfortable, the Vet sit... Read More
We have been going here for 10+ years. All of the doctors there are wonderful, and care so much. When I bring all 3 cats together for their annual checkup, to make them more comfortable, the Vet sits on the floor with us to do the exam. The techs and front staff are friendly and help work my 3 cats (and sometimes toddlers). They won't suggest tests you don't need, and will fully explain why they suggest any tests. My 3yo told me after going with me last week "I like the Vet. She is really nice to my kitties. She helps them get healthy!" Read Less
Ashley Palochak
30 Dec 2017
REPORT
☆☆☆☆☆
REPORT
We brought our large-breed mutts here for kenneling over a weekend. They were allowed to stay together in the same space and seemed very well adjusted when we brought them home. Thank you for loving m... Read More
We brought our large-breed mutts here for kenneling over a weekend. They were allowed to stay together in the same space and seemed very well adjusted when we brought them home. Thank you for loving my dogs as much as I do! Read Less
Elaine Krzanowski
29 Nov 2017
REPORT
☆☆☆☆☆
REPORT
The staff and Vets are the best! They really are attentive to the pets and love to interact with the animals to gain their confidence. They always provide an estimate of the cost prior to performing... Read More
The staff and Vets are the best! They really are attentive to the pets and love to interact with the animals to gain their confidence. They always provide an estimate of the cost prior to performing the service which really helps me stay on budget and get the right care for my dogs. I have been using the Kiln Creek Animal Care now for 15+ years and I would highly recommend them to anyone looking for a caring and loving staff to assist with your animal needs. Thanks for all you do! Read Less
Patricia Schell
24 Aug 2017
REPORT
☆☆☆☆☆
REPORT
I'm so glad I found these nice people to take care of my 2 cats. They are professional, knowledgeable, and caring. My little guys have a history of doing their best to avoid going anywhere, much les... Read More
I'm so glad I found these nice people to take care of my 2 cats. They are professional, knowledgeable, and caring. My little guys have a history of doing their best to avoid going anywhere, much less to a veterinarian, but once we get there, they are always treated with respect & TLC and they seem to realize that the staff cares about them. Love the "fear-free" mindset. I was given recommendations for shots, etc... but no hard sell for anything. I was called the next day by Dr.Bolton with results. The facilities are clean & inviting and in a great location. Highly recommend. Read Less
David S.
29 Jun 2017
REPORT
☆☆☆☆☆
REPORT
I have been taken my dogs to KCAC since they first opened over 17 years ago. They have cared for two generations of dogs (9 total). They have cared for pets from puppyhood until their passing. I ha... Read More
I have been taken my dogs to KCAC since they first opened over 17 years ago. They have cared for two generations of dogs (9 total). They have cared for pets from puppyhood until their passing. I have always rec'd the most caring and professional care from all of their vets and staff. My pets have been rescues from pugs to pit bull with all range of illnesses. I can honestly say they have saved two of my pets lives by discovering potentially fatal issues that had been asymptomatic. I'm sorry that a few people are disappointed but as resident of Kiln Creek with all my friends are clients here and I have never heard of a complaint. My pets are my children and I absolutely trust KCAC with their care. Read Less
Alex Gulick
17 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Excellent vet! They take great care of our dog and are very reasonable for pricing.
mary brown
17 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Kiln Creek Animal Care is the best place to take your pets! Highly professional, no wait, clean, knowledgeable, thorough and informative. And they LOVE our pets! I highly recommend them - I've been... Read More
Kiln Creek Animal Care is the best place to take your pets! Highly professional, no wait, clean, knowledgeable, thorough and informative. And they LOVE our pets! I highly recommend them - I've been taking my pets here for 20 years. Read Less
Stacy Sanders
4 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Very caring clinic and I completely trust all of my pet's care to them! Everyone at the clinic goes above and beyond to treat them like their own.
Beth Morrison
1 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I love Dr. Long and the staff at Kiln Creek Animal Hospital. They are so thorough and don't just treat the symptom but really work to find the problem and give our pets the best life possible. Grate... Read More
I love Dr. Long and the staff at Kiln Creek Animal Hospital. They are so thorough and don't just treat the symptom but really work to find the problem and give our pets the best life possible. Grateful for them! Read Less
Neil Wallace
25 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Great experience taking care of my girl, Lucy. She was very happy to be there in their care.
Nancy Luong
31 Dec 2016
REPORT
☆☆☆☆☆
REPORT
My sweet dog just turned 14 and has been going here at least once a year since she was born. Unfortunately this last year we had to go to another vet because we moved away but for years we drove her 4... Read More
My sweet dog just turned 14 and has been going here at least once a year since she was born. Unfortunately this last year we had to go to another vet because we moved away but for years we drove her 45 minutes one way to see Dr. Council because my dog has anxiety and really was only comfortable with this vet. The doctors and staff and Kiln Creek Animal Care have treated me and my dog with respect and courtesy every time! Read Less
Dwayne E. Norris
18 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Great Doctors...excellent service...very satisfied
Marilyn Gower
6 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Kiln Creek Animal Care has been our vet since we moved back here from Panama, 27 years ago!! They continue to provide A+ service every time we take one of our precious kitties. They are professional... Read More
Kiln Creek Animal Care has been our vet since we moved back here from Panama, 27 years ago!! They continue to provide A+ service every time we take one of our precious kitties. They are professional, caring, and go the extra step without us asking every visit. You can't go wrong with this great staff! Read Less
Jennifer Estes-von Cords
23 Nov 2016
REPORT
☆☆☆☆☆
REPORT
What an amazing hospital for our babies. Dr. Long is hands down the most compassionate person and really listens to your concerns and takes time to fully explain everything, not rushing you out the do... Read More
What an amazing hospital for our babies. Dr. Long is hands down the most compassionate person and really listens to your concerns and takes time to fully explain everything, not rushing you out the door like we have experienced at other vet hospitals. The entire staff is wonderful and we trust all of the staff with our babies! Can't say enough good things about them! Read Less
Ashley Weatherly
12 Nov 2016
REPORT
☆☆☆☆☆
REPORT
We absolutely love the doctors and vet techs at Kiln Creek!!! They are awesome!!! What a great atmosphere!!!
Laura Pall
2 Nov 2016
REPORT
☆☆☆☆☆
REPORT
I initially chose Kiln Creek Veterinarians because it was very close and convenient to where I live. However, I have stayed with Kiln Creek Vets for over 6 years because of the quality of care I know... Read More
I initially chose Kiln Creek Veterinarians because it was very close and convenient to where I live. However, I have stayed with Kiln Creek Vets for over 6 years because of the quality of care I know my dog gets there. The veterinarians are knowledgeable and take the time to explain things and the staff is very helpful. They always seem excited to see my dog when she comes for a visit, and I always feel like I am leaving my pet in good hands. Their operating hours are flexible for working professionals, which I appreciate. Read Less
Erin D
27 Oct 2016
REPORT
☆☆☆☆☆
REPORT
I love bringing our dog, Molly, to Kiln Creek Animal Care. Everyone is so amazing with her and us. They are always friendly and welcome you with a smile, they remember Molly and us and never mind all ... Read More
I love bringing our dog, Molly, to Kiln Creek Animal Care. Everyone is so amazing with her and us. They are always friendly and welcome you with a smile, they remember Molly and us and never mind all her love and kisses. They always very clearly explain everything to us and walk us through it step by step. I never feel any pressure, and I know when Molly is in their hands she is getting the best care out there. They aren't about getting you in and out as fast as possible, they listen to your concerns, and make sure you feel good before you leave. Molly has had to have 2 surgeries and needed to be kenneled over night a couple times, and it is such a relief to not have to worry about the quality of care she is getting. I have zero complaints about Kiln Creek Animal Care and will recommend them to anyone. They have your pets best interest at heart. Read Less
Justyna M.
26 Oct 2016
REPORT
☆☆☆☆☆
REPORT
I took both my dog and my cat to that location at two different times and both of them were misdiagnosed. My dog a year later ended up having surgery on his knee and my cat ended up with prolonged her... Read More
I took both my dog and my cat to that location at two different times and both of them were misdiagnosed. My dog a year later ended up having surgery on his knee and my cat ended up with prolonged herpes infection destroying the tear ducts. They both ended up getting the proper help they needed in the end but I would have saved a lot of time and probably avoid surgery on my dog's tore LDL if I received the right diagnosis . Don't go there if you have a serious concern about your pets unless you take them to get vaccinated . Anybody can do that. Read Less
Marlene Smith Ferri
15 Oct 2016
REPORT
☆☆☆☆☆
REPORT
Hv been coming to KC Animal Care for about 25 years. .love love them!
Nicola Fynn Sing
14 Oct 2016
REPORT
☆☆☆☆☆
REPORT
We have no guilt leaving our precious pup with the fabulous folks at Kiln Creek Animal Care for boarding where she is clearly loved and receives impeccable care. The staff are friendly, reliable, and... Read More
We have no guilt leaving our precious pup with the fabulous folks at Kiln Creek Animal Care for boarding where she is clearly loved and receives impeccable care. The staff are friendly, reliable, and competent - we are big fans! Read Less
Kelly Lynn Bravo
27 Aug 2016
REPORT
☆☆☆☆☆
REPORT
I love the staff. They all know Daisy by her name and she loves her "fweens"
Jeffrey Wheeless
11 May 2016
REPORT
☆☆☆☆☆
REPORT
The staff is very friendly and they take great care of my guinea pig
Lisa Allen Vazquez
5 May 2016
REPORT
☆☆☆☆☆
REPORT
Kiln Creek Animal Care has taken such great care of our German Shepherds! Groot actually doesn't mind the veterinary place anymore! Circe loves it!! They are so patient with our puppies. Thank You
Kristy Presson
4 May 2016
REPORT
☆☆☆☆☆
REPORT
Always knowledgeable and friendly staff and doctors. Our four-legged children are completely comfortable at Kiln Creek Animal Care. Couldn't ask for a better experience in veterinary care.
Paula Fail
16 Mar 2016
REPORT
☆☆☆☆☆
REPORT
Shout Out to Kiln Creek Animal Care for their awesome attention & love to the animals in their care. Professional and Knowledgable and willing to seek answers, from other professionals, that they may ... Read More
Shout Out to Kiln Creek Animal Care for their awesome attention & love to the animals in their care. Professional and Knowledgable and willing to seek answers, from other professionals, that they may not have. My Rudy is in great hands. Read Less
Ryan R.
5 Feb 2016
REPORT
☆☆☆☆☆
REPORT
I've taken my psychotic hellhound to Kiln Creek twice now and I have to say that I am quite pleased. They treated my high strung psychopath of a dog with patience and great care. They wouldn't use tas... Read More
I've taken my psychotic hellhound to Kiln Creek twice now and I have to say that I am quite pleased. They treated my high strung psychopath of a dog with patience and great care. They wouldn't use tasers or sharp sticks like I asked (which was a test!) so I really liked that. They also have great events like the open house or pictures with Santa Paws. I highly recommend Kiln Creek Animal Care! Read Less
Ryan Hammitt
29 Dec 2015
REPORT
☆☆☆☆☆
REPORT
The absolute BEST in the area. Caring, understanding staff. If you need help they are absolutely there for you.
Cassidy Baker
6 Dec 2015
REPORT
☆☆☆☆☆
REPORT
This place is just wonderful! When we got a 7 week old puppy we brought him here for his first check up and we will never go any where else! I think the prices are reasonable and you get the best care... Read More
This place is just wonderful! When we got a 7 week old puppy we brought him here for his first check up and we will never go any where else! I think the prices are reasonable and you get the best care possible for your fur baby. People tell us we are crazy for taking our pup here because it's "expensive". We don't know prices for other Vet's in the area but I can tell you that you pay for what you get and at Kiln Creek you get nothing less than the best! I would never skimp on giving my little pup the best care! All the ladies are great and they just love our little Rosco! I would give more than 5 stars if I could :) we love KCAC! Read Less
Sarah Ausura
8 Nov 2015
REPORT
☆☆☆☆☆
REPORT
I love KCAC! They have a caring and experienced team of Veterinarians, LVTs, and Vet Assistants that help me know that my fur babies are in good hands. Every time I bring my pets in, the clinic is cle... Read More
I love KCAC! They have a caring and experienced team of Veterinarians, LVTs, and Vet Assistants that help me know that my fur babies are in good hands. Every time I bring my pets in, the clinic is clean and everyone is so kind and thoughtful. I highly recommend Kiln Creek Animal Care to everyone!Read Less
Candice H.
28 Jul 2015
REPORT
☆☆☆☆☆
REPORT
I had been a frequent, loyal customer of the veterinary side*** for ten years when I brought my 13 year old dog in to be euthanized. (Obviously, I felt the staff was "nice" and caring, or I would not ... Read More
I had been a frequent, loyal customer of the veterinary side*** for ten years when I brought my 13 year old dog in to be euthanized. (Obviously, I felt the staff was "nice" and caring, or I would not have brought my baby there. Over ten years relationships and trust were built.)Although I laid him on the counter and he could not move, My request was refused (!) and I was told he would be "fine" after IV fluids and $300 of medication. (That he did not live to take.)The next day, I came home during lunchtime to check him - he had died. I had to figure out how to dispose of a body in December, with the ground frozen, and get back to the office within an hour. And, of course they did not want the (unopened) medication back. I remain hurt, enraged and insulted that someone I trusted would take advantage of us at an emotional time such as this. I guess that's the state of the industry today -- money first. ***We only used the boarding side once. My dog was clearly neglected and traumatized. He peed for almost a minute straight when I picked him up and had lost his voice. Read Less
Dennis VanderMark
1 Apr 2015
REPORT
☆☆☆☆☆
REPORT
Wow.... just spent over $600 to get our dog's teeth cleaned and now that he has a pressing issue, they can't see him for over a week. Horrible customer service. Told me to go to Vet Emergency.. yeah... Read More
Wow.... just spent over $600 to get our dog's teeth cleaned and now that he has a pressing issue, they can't see him for over a week. Horrible customer service. Told me to go to Vet Emergency.. yeah right. we're made out of money. Time for a new vet. Nice facility, but not at all concerned for a dog that actually NEEDS assistance. Read Less
Sarah A.
10 Feb 2015
REPORT
☆☆☆☆☆
REPORT
Our three furry kids love Dr. Collen Crist and so do we! She is so caring and thorough with our babies! We are so glad to have finally found the perfect vet for our kids and we highly recommend them!
Sung Jun M.
30 Dec 2014
REPORT
☆☆☆☆☆
REPORT
Awesome staff, friendly vets and wonderful experience. Looked around for a great vet for our family member and he was treated like royalty. I have a vet for Newport News for life with practice!
Michelle Z.
13 Oct 2014
REPORT
☆☆☆☆☆
REPORT
Great staff, positive attitudes, always helpful. Clean clinic, and easy to schedule appointments.
Adam R.
1 Jun 2014
REPORT
☆☆☆☆☆
REPORT
I have only boarded my dog here a couple times. Boarding facilities and staff are very nice and accommodating. We board our dog a lot. Traveling with her just doesnt work well. I dropped her off and g... Read More
I have only boarded my dog here a couple times. Boarding facilities and staff are very nice and accommodating. We board our dog a lot. Traveling with her just doesnt work well. I dropped her off and got a call a few hours later. She had diarrhea in the cage...We collectively figured it was just nerves, and after a mandatory exam and a thirty-something dollar box of pro-biotic the rest of the visit was fine. Just was not happy to find that added around $100 more to the bill! (exam+test+meds+charge to give the meds). She also came back hoarse. This happens from time to time, but I use it to gauge boarding. I also don't have them bath her just to get an idea of the condition. She came back clean and happy! Good! About that hoarseness...lasted a good bit longer than it should... pretty certain she has caught something. I also inquired about getting a new supply of our heartworm meds....They gave me a price that sounded a bit high. I declined for the time being and called around. The other vets in the area's prices were SUBSTANTIALLY lower. This really left a bad taste in my mouth. Do your homework on what they are charging you. It may be high. Every time I was in there is was always senior citizens bringing in their little yippy dogs and whatnot; my assumption is they are probably from the condos and houses in that general area. They probably just let Kiln charge them whatever they say is 'needed'. Read Less
S S.
19 Feb 2014
REPORT
☆☆☆☆☆
REPORT
I am deeply saddened by Logan P's comments about Kiln Creek AC. Though I no longer see patients there, I do visit frequently. The staff continues to provide the excellent level of care that I feel th... Read More
I am deeply saddened by Logan P's comments about Kiln Creek AC. Though I no longer see patients there, I do visit frequently. The staff continues to provide the excellent level of care that I feel the patients deserve and the clients are accustomed to receiving. From the caring and hardworking kennel staff, compassionate and knowledgeable technicians and doctors to the organized and harried receptionists, I know they always have the pet's best interests at heart. While staff does change, I do feel that it has always been a workplace that seemed more like a family and folks are always given the benefit of kindness and counselling before parting of ways. I am sorry that so many months after her resignation, Logan still feels so unhappy. I hope she will find something that makes her smile again. Read Less
Amy D.
15 Jan 2014
REPORT
☆☆☆☆☆
REPORT
My experience with this vet was wonderful! Everyone was very friendly and kind. Our pet was spayed and had a bunch of dental work done. They took a lot of time explaining and answering our questions. ... Read More
My experience with this vet was wonderful! Everyone was very friendly and kind. Our pet was spayed and had a bunch of dental work done. They took a lot of time explaining and answering our questions. They went above and beyond, comforting our dog post surgery rather than just sticking her in a kennel. Our dog is tiny and they even made a little outfit for her to keep her from licking at her stitches as nothing we could find short notice would fit her. Others have mentioned cost. Yes, quality care for our pets can be expensive but that is part of pet ownership. I will definitely be back to this clinic. We've been to money hungry vets in the past and that isn't the case here at all. They also board and we'll be switching from our current boarding facility to this one for our next vacation. Read Less
Jen Y.
16 Aug 2013
REPORT
☆☆☆☆☆
REPORT
I came to kiln Creek with my rescue dog who I have had for three years. He's had bad teeth since we got him and they only continued to get worse. I've been to Dr. Crist several times and each time she... Read More
I came to kiln Creek with my rescue dog who I have had for three years. He's had bad teeth since we got him and they only continued to get worse. I've been to Dr. Crist several times and each time she did a thorough review of my pets health and always Gave thoughtful care and good advice on how to best care for my pet, specifically his teeth. We finally made the decision to go ahead and get the dental work done and both me and my pet are very happy with the results. I have noticed a change in his ability to enjoy his toys play, with his pet friends, and eat his food much more comfortably. We are grateful for the loving care we received at kiln Creek and will go there whenever we have a need for any of our pets. Read Less
Elaine S.
25 Jul 2013
REPORT
☆☆☆☆☆
REPORT
Money grubbing sharks. If spending more translated to a healthier animal, I would not mind. But the service here is not worth the overpaymentI was gouged on several occasions, including surrounding my... Read More
Money grubbing sharks. If spending more translated to a healthier animal, I would not mind. But the service here is not worth the overpaymentI was gouged on several occasions, including surrounding my pet's death. Looking for a new vet. Read Less
junketeer
10 Jun 2012
REPORT
☆☆☆☆☆
REPORT
My family have been loyal patrons of Dr. Stiff's since she began her practice many years ago. I have boarded my dog there on multiple occasions and he would almost beat down the door to get in the bu... Read More
My family have been loyal patrons of Dr. Stiff's since she began her practice many years ago. I have boarded my dog there on multiple occasions and he would almost beat down the door to get in the building he was so excited to see the staff. When my dog had to be put to sleep I received a flower arrangement from the staff. What a delightful surprise to find out they loved my dog as much as i did.All of the doctors on her staff are phenomenal and very caring. They always take the time to explain any conditions or necessary treatments to you and work with you in any way they can to provide excellent health care for your pets. I currently have two cats, two guinea pigs and a dog which will all be taken care of by Kiln Creek Animal Care for the rest of their lives which will be long thanks to the excellent care they always receive.After this glowing review you may wonder if i am an employee. I am not and never have been, but I assure you that you don't need to work there to love this vets office, just being a patient there is it's own reward! Read Less