Always friendly staff. They know each of our pets personalities and make sure to make them feel welcome. Each having their own quirks when it comes to going to the vet. Any time I have not fully understood something they take the time to explain care, treatment, and causes. It is a little pricey, but when you feel like your pet is as important to them as they are to you, the cost doesn't always take priority. Read Less

Our beloved pet died in the Woodland Veterinary Hospital waiting room after waiting nearly 30 mins after the scheduled "emergency" appointment.Last month, a same day emergency appointment was scheduled for our family pet, Grayci.  The appointment was for 3pm and I was asked to show up at least 15 minutes prior in order to complete paperwork.  I arrived at Woodland Veterinary Hospital at approximately 2:40pm.  Upon check-in I was provided paperwork that I completed and returned.  In addition to the Woodland Veterinary Hospital paperwork, I provided previous veterinary records for Grayci and pointed out that she was previously diagnosed with a heart issue.  The gentleman attending to the front desk ask me to have a seat.  He witnessed Grayci's condition and made mention that he could hear her struggling to breathe. My appointment time came and went while we sat in the waiting room waiting to be seen.  At approximately 3:15pm, Grayci was continuing to exhibit signs of severe breathing problems so I kindly reminded the gentleman at the front desk that we were still waiting and asked if it would be much longer.  He explained someone should be with us shortly. At approximately 3:28pm, nearly 30 minutes after the scheduled emergency appointment, a young lady greeted us in the waiting room.  Seconds later, before leaving the waiting room, Grayci's heart stopped beating from being over stressed due to her untreated breathing complications. They tried to revive her but she was gone.The manager presented me with options concerning Grayci's remains.  He then provided me the bill for services rendered and the cremation option that was selected.  Dealing with the emotions of losing Grayci and trying to comfort my family, I did not fully focus on what was charged. Under the circumstances described above, I feel it is absolutely egregious to charge an emergency exam fee, which they did.  Not only did we have to wait nearly 30, potentially lifesaving, minutes after our scheduled appointment time, there was virtually no time to fully/properly exam Grayci.  Grayci's heart stopped moments before being seen by the veterinarian causing the staff to be put into a reactive state to attempt to revive her.  One could possibly argue the CPR charge may not have been necessary if Woodland Veterinary Hospital was more timely with their appointments or more timely with pets exhibiting acute symptoms associated with vital functions such as breathing.Ultimately, after complainting, the emergency exam fee was refunded. But that's not the real issue. I truly feel that if the staff would have recognized the seriousness of Grayci's condition, a Vet could have controlled her breathing during the 50 mins we were in the waiting room and her heart wouldn't have failed. Read Less

Our dog Sunny loves boarding with Woodland when we are away because of the bark park and we love seeing her play when the staff sends us videos. The staff is very friendly and the office is always clean. Read Less

Convenient to where I live and the staff are friendly and helpful. They can be slow with seeing you once you've arrived. I've had my dog groomed here, and come here for my dog and cats. They take the time to explain things, and always give estimates as to what exams, procedures, and medications will cost. They can be a little pricey, but a lot of vets in the area are. Read Less

Absolutely, amazing staff! Their customer service is amazing! When I go away and board my dog with them they always take amazing care of her. The newly added dog play park is an excellent idea. Before going here my pup was so shy and would not want to leave my side. Now she walks in like she knows everyone there! Would recommend to anyone looking for a new vet or place to board their fur-babies! Read Less

I can't say enough good things about this place. Not only does our rescue pointer-mix get the best medical care from the entire staff, they're also SO loving and sweet with her. She's never scared to come here, and it's helped so much with the anxiety that she's had since we adopted her. We love it so much that we switched to Woodland for boarding and for daycare. They have a new outdoor Bark Park where dogs can play (and are carefully monitored-which is something that you might not get at a larger establishment). They send us photos and videos of our dog playing, and she's always excited when we pull into the parking lot. Seriously, love this place. So does Lola :) Read Less

We LOVE the staff here at Woodland! When we adopted our Boxer from the SPCA, they offered an initial free checkup for him, and they were SO friendly. We've been back for his second checkup, everything was good to go. We order his heart worm and flee medicine from them, so we stop in frequently and they're always so helpful and nice. They're a great place to go for your pet! Read Less

We received a free checkup when we adopted our pup from the SPCA and checked out the reviews online before picking Woodland. Needless to say, they've exceeded their reviews! They're friendly, helpful, and they genuinely care about the health and wellness of your pet. We love going in for checkups! This is a great place to take your pet! Read Less

Since moving to Williamsburg in 2014, I've been through three veterinarians for my two dogs and was never fully satisfied; either the quality of care was good and the cost too high, or vice versa. I finally found Woodland Veterinary Hospital and Dr. Amor and couldn't be happier. It's got all the basics down - clean, competent and friendly staff, easy to make an appointment, etc. Most importantly, Dr. Amor's love for animals is very obvious - she's clearly in this line of work because she cares, not because it's just another job. Both my dogs are on the older side and she spent a great deal of time with me walking me through all my treatment options for their various conditions, and was sensitive to how difficult that topic of discussion could be. Another huge plus is cost; I'm a grad student (ugh) and one of my dogs has a chronic health condition so cost of vet care is important to me when finding a vet. Out of all the clinics I've been to in the area, Woodland has been by far the most affordable. The combination of quality care and affordability makes this the perfect place to take your animals. I know whenever I drop my babies off with Dr. Amor, they're in good hands. Read Less

Dr. Amor takes care of our four pets; two older cats and two 11 month old puppies. There is no vet we have ever seen that takes as much time and spends as much enthusiastic attention with our pets as Dr. Amor does every time. She is incredibly friendly and very experienced. When we were struggling with our very obese cat, her advice led to an amazing four pound weight loss. Our puppies can't wait to see her. Now they have a new Bark Park where the pups can go play outside with other dogs, which is a great addition. We are thrilled with Woodland Vet Hospital and highly recommend it. Read Less

I had a last min emergency when they were about to close. Someone named Pete talked to the Vet and got my husband and puppy in. Excellent, wonderful and caring staff! God bless you guys! And thanks for working with us. Highly recommend this place! A+ Read Less

I started taking my puppies here back in 2014 and my babies rush to the door when I say we are going to the vet the facility is clean the staff is so nice and professional I highly recommend this place Read Less

Dr. Amor and the staff are so very kind, caring and helpful. They have taken good care of all three of our dogs. Whenever I have a question or concern they respond so quickly. Woodland is without a doubt the best place to receive quality care for your pet. Read Less

All I can say is that I was a potential new client...... My vet didn't have an availability that day, but they did. Will never be back. Will charge things without consent. Doctor can not multi-task, got flustered by one emergency. Was rude with me when I said I will not be returning and rushed me out of the door. Read Less

Not the visit I was expecting.I visited the office Friday September 23, 2016. I am a potential new client. My cat was presented with lameness and holding one leg up. I was concern for him as he is an indoor cat. They were the only clinic that had an availability as my regular clinic was booked. I get there at 12:00pm. Waiting.. 12:30 rolls around and the receptionist asked if they could take my cat back for the exam.... okay.... so they did..... time rolls by and the receptionist comes back saying to drop off because of an emergency on the spot surgery had to be performed and would like to do radiographs on your cat..... 5:00 I get a call and the doctor calls saying they was swelling in the leg, but don't see any broken bones so I gave 2 injections......... Soooo, you gave 2 injections to my animal WITHOUT consent. You NEVER called me prior to get history on my pet of what may have happened or if he may have any potential reactions to anything. And your sending meds home.Then  at that 5:00pm phonecall, I asked since I never recieved a call about these injections how much are they......... 100 BUCKS MORE!!!!!! Let me tell you I was furious with this whole situation. I'm furious typing this review. 1. Making me drop my animal off was HUGE mistake. Not a way to gain a new potential client and or trust. 2. Having a receptionist tell me what is wrong with my pet was very unprofessional. ** yes there was an emergency surgery that needed to happen, however, when the veterinary assistants are taking the pet back and prepping the animal for surgery which takes about 5-8 minutes, you could have taken me into a room and personally told me what was happening and the findings of my animal and gave me the OPTION of dropping off or rescheduling. This was a waste of time. I could have taken him to the emergency clinic to get him seen sooner. 3. ASSUMING A DIAGNOSIS IS A NO NO!!!!! Dr. Amor I believe is her name, looked at my animal, wasn't sure if it was an indoor or outdoor animal so she found that the bone was swollen so she assumes another animal got into a tussle with him so she gave an antibiotic injection and then gave a steriod injection for the inflammation. She didn't know if he was indoor or outdoor since they ignored my appointment time, she NEVER called me to get information and just treated my animal WITHOUT MY CONSENT. I only authorized an EXAM AND RADS. -- So when pick up came around, I wasn't too happy. I told the veterinarian my unhappiness, she kept making the excuse of the emergency that came in, of the emergency that came in.... well, it's a veterinary clinic, you will have emergencies that will happen. You have to maintain composure as a veterinarian and MULTI-TASK!!! If you can't handle it, you shouldn't be a veterinarian. She sounded flustered about it and looked it as well. However, as soon as I asked for the copy of todays chart and that I will not be returning, she couldn't rush me out of there fast enough. I am also positive that she never examined him.  When receiving the notes about the appointment, I wrote that he was being treated with capstar and Advantage.... However, in her noted she pointed that previous statement with her notes stating 'no fleas present'.... REALLY?!?! This pet was INFESTED WITH FLEAS!!!  Scabs were present below the ears, on his pinna, on his head, you could FEEL the flea dirt and if she flea combed him, they would be present. ( he is a black long-haired cat) So, what really happened in the back? So, examining my pet at your clinic and NOT calling me after your findings was UNPROFESSIONAL. Treating my animal without my consent is WRONG and UNPROFESSIONAL. This vet, which she admitted during pick up, is that she should have asked/called me if I would have liked to reschedule. She should have called me after the findings to get more information about my cat because my cat doesn't rough house with any other pets so him being bitten is super unlikely. What she admitted was she wanted to 'cover her basis' since she didn't call me to get information. She gave an abx injection thinking he was bite and a steriod to clam the 'swelling' down. So I had to pay for YOUR basis?? No no no..I question her competency, since I forward the x-rays to another LVT and DVM and there was no indication of swelling.... which now I find strange because during pick up... she NEVER at any point showed me the xrays... David, Dave whatever his name is... receptionist... rude.. When the doctor transferred me to him to get a price on the medications and said it was 100 bucks more, I questioned him on his policy on authorizations and he got short and didn't explain jack squat. THEN, he had the audacity to have me pay my bill before I talk to the VET!!!!! NOOO I'm talking to her and ACTUALLY MEETING THIS DOCTOR before I give you any of my money.. I'm disappointed. Recommend retraining staff in EXCELLENT customer service and how to attract new potential clients. Read Less

We were new to the area and have two Labs. One of them had epilepsy. We took him here and they were so attentive and caring to all his needs. Sadly he passed away a few months later. We still take our other lab here and we never feel rushed through. Our dog is as important to them as she is to us and it shows in the care and service they provide everytime we are there. I highly recommend this place. Read Less

Takes my Service Dog to the back room to preform any procedure. Been goin there over 11 years have never been invited to the back once. Over vaccinating, does not listen to the clients wishes. Quite obvious that the vets do not keep up with new innovations in technology or the changes in her industry. Didn't know what an OSS is for my 6 month old puppy. Prescribed antibiotics for a UTI that won't cure a UTI. Then on to another round of different antibiotics without any type of examination!! Well over 100$. If I would have continued with them my dog would have died. Ultra-sound from the new vet showed puss in the bladder. Old vet, no clue. Limited on medical equipment and for some reason can't seem to keep vets.?? Feel like an idiot for letting it go on for so long. Once the light came on, we were outta there. You would be wise to do the same. Shop around, check out their mark up on drugs for your partners. You can do much, much better. The only reason they got 1 star is because there is no place to put a negative star... Their only concern is to keep you coming back to improve their bottom line. Read Less

A bad ear infection sent my cat Bijou and I to see Dr. Amor last week while visiting Newport News. First-time visits to veterinary hospitals always worry me because my cat is difficult to handle and treat. We had a good experience at Woodland Veterinary Hospital. The staff members were kind and gentle and the treatment Dr. Amor provided was effective. I am relieved and grateful to all there. Read Less

I and my dachshund Tobie like Woodland Veterinary Hospital very much. We have been going there since Tobie was a pup and Dr. Amor has taken very good care of him. The staff and the facility are both very nice. Read Less

These guys are awesome. Treat me and my animals with great care and respect. Friendly, helpful and very knowledgeable. Appointments are fast and never have to wait long. Every time I've been there has been a great experience and I would absolutely recommend bringing your pet to them. Thanks everyone at Woodland Vetrinary Hospital!! Read Less

Dr. Amour and staff are so compassionate and will care for your pet like their own. I will never go anywhere else! Ive read a few negative comments on here and was actually shocked that anyone would leave this place with anything less that a 4-5 star rating. Don't let any of them steer you away if you are looking for a vet. My sister had to put her cat of 21 years down and couldn't have been treated better and was not pressured in any way about the bill on the day of visit. Perhaps its because we were long time customers but still, it was exactly what she needed. Ive also had Dr. Price teat my pets in Dr. Amour's absence and she was excellent as well. Read Less

Friendly and professional. Dr. Amor and the staff at Woodland Veterinary Hospital have been very good to me and my 3 cats. It seems there is something to be checked out or treated every few months since they are all getting older but I enjoy visiting the hospital because everyone is so nice. Read Less

We started off using this office as a vet only, however, we were unable to use our normal boarding location for a holiday weekend so we elected to board at the vet's office. I WISH WE HAD NEVER DONE THAT. We were required to pay for a flee treatment, but when we picked our puppy (6 mos old) up from being boarded at the vet's office, he came home all chewed up from fleas or something. It's been just a few days since he stayed and now he has red spots, scabs, etc all over his elbows, armpits, stomach, chest, legs, etc. Now with this experience I won't only not go back for boarding, but I will not return to this location for any vet services either. It's a shame that a vet's office who specializes in animal care, provides worse care and service than a non-vet boarding facility.Read Less

Our family dog, Boots, received the absolute best care from Woodland Veterinary Hospital. We brought her to Woodland as a 4 month old puppy, and their doctors and staff provided superior medical care, grooming, boarding, advice and customer service for the next 16 and a half years. They helped us arrange end-of-life procedures and sat with us and our children when it was time to help Boots cross the Rainbow Bridge. We now have a new four footed family member, Cranberry! Woodland's doctors and staff made this shy, abandoned Beagle feel safe and welcome. We can't imagine going any where else. Read Less

Getting really frustrated with this vet. I don't do heart worm prevention on my dog because she's never outside. You cannot even board a dog there unless they have every test done that the vet demands. Plus, when my dog had an eye infection, I wasn't even notified about Animal Eye Care Specialists until the eye had ruptured and then I was referred there. Her eye had to ultimately be removed costing over $1000 at the specialist. Read Less

I can't say enough about Woodland Vet.  After taking my sweet pup to another vet in the 757 & being charged without my knowing for more than one misdiagnosis, I came to Woodland Veterinary Hospital.  Every single member of their staff makes you feel welcome & even my dog is comfortable!  Dr Price is amazing & never makes me feel silly for asking questions or calling my pup by her gangster street name (Young Beezy, represent!).  They send you reminders of upcoming appointments and shots, which I LOVE.  My Beatrice got spayed here but she still doesn't mind coming back.  If that's not a sign of the passion and care they put into their work, I don't know what is.  Thanks! Read Less

My pup had had chronic ear infections for a year. I've been through multiple antibiotics and routes of treatment with my vet in Nebraska. None worked permanently. Woodland figured out the problem in 1 visit. My pup's ears have never looked better. I seriously am so thankful that I get teary eyed about it. My dog no longer had to suffer thanks to them. They made life better for all of us! Read Less

Dr. Price takes care of my precious puppy.  When I adopted my pup from the Williamsburg Humane Society, this vet (conveniently located near my house) was also offering her first check up for free!!  I love that they are willing to help someone adopting an animal that is being rescued.  Pros:  The staff has been very friendly every time I come in, as well as, the other patients in the waiting room.  I have never had to wait ver long for an appointment, which is always a plus when you want to make sure your animal is okay.  In fact, I do believe other than my initial appointment, I have been able to come in the same day on every occasion.  They write your animal's name on the door if they have an appointment (nice touch).Cons:  I find that if you a lot of questions, you get your questions answered, but they don't outright give you a detailed description of what's going on with your pet.  It also may be because they squeezed me in on short notice.Overall, two paws up. Read Less

I have always had a great experience when dealing with Woodland Veterinary. Dr. Amor, Dr. Price, David Amor and the technician staff are all highly professional, very flexible and extremely conscientious in the care and treatment of animals. I have brought my pets there since 1996 and only moving from this area would cause me to patronize someone else. Our little cocker spaniel, which we adopted in 2006, was beset with a plethora of health problems, and one by one, in concert with the Woodlands team, we've gotten her back to maximum good health. I highly recommend Woodland for the very best in pet health care. NO ONE ELSE will do. Read Less

I have always had a great experience when dealing with Woodland Veterinary. Dr. Amor, Dr. Price, David Amor and the technician staff are all highly professional, very flexible and extremely conscientious in the care and treatment of animals. I have brought my pets there since 1996 and only moving from this area would cause me to patronize someone else. Our little cocker spaniel, which we adopted in 2006, was beset with a plethora of health problems, and one by one, in concert with the Woodlands team, we've gotten her back to maximum good health. I highly recommend Woodland for the very best in pet health care. NO ONE ELSE will do. Read Less