Dr. Cynthimia Bocian is the best cat vet ever. She has kept our three kitties going. It is obivous that loves cats and is very knowledgeable about their car. In addition to Dr. Bocian, there is a very caring and skilled supporting staff. This is the place to take your cat for all of his/her needs. Read Less

My vet of 7 years was retiring, and I went with hopes. I was told over the telephone that for a consultation it would cost $64, and I felt that was fine. I asked if it would be a busy morning, and the girl on the phone said that my cat and I could spend as much time as I needed with the veterinarian. The staff was extremely nice. I did not really mind that it was an old building or that it smelled of mold. When I met the veterinarian Dr Bocian, she did not offer her name, she did not greet me (did not shake my hand, say hello etc), she was not a warm person. I asked if she were the veterinarian, and she said yes. I did not mind because I felt that some folks are just like that. I had brought the cat for a lesion in his mouth. She examined my cat, but she refused to put her fingers in the cat's mouth to fully examine (feel, touch) the lesion. She made a big point that "I'm not going to put my fingers in the mouth of any cat-- it might bite me. I'm not going to take any chances." She repeated this over and over, at least 4 times, and I said, "I understand." But after I left, I did not understand. There is a lot wrong with this. Other vets have examined the lesion without any problem, but not Dr Bocian. I consider this substandard care. I asked her how much water and food a cat should eat per day at a minimum, but she did not know; she left me for 15 min to look it up. She came back and told me 10 ml water per day, which seems very low actually. Then she stayed another 10 minutes giving me information over again that she had told me the first time she was in the room, and I found out why later. When I went to pay my bill, it was $95. I asked why, and the staff did say that since I had called and was quoted $64, I should pay $64. They felt badly. But the doctor did not come back to discuss anything, so I paid. I felt rather abused. The explanation was that she had spent excess time with me and that since I had seen another vet prior to her, it was a "second opinion", which she could charge extra for. I am unhappy with this experience, and I cannot recommend this vet to anyone. She is cold and she impressed me with a lack of knowledge, frankly. Read Less

My vet of 7 years was retiring, and I went with hopes. I was told over the telephone that for a consultation it would cost $64, and I felt that was fine. I asked if it would be a busy morning, and the girl on the phone said that my cat and I could spend as much time as I needed with the veterinarian. The staff was extremely nice. I did not really mind that it was an old building or that it smelled of mold. When I met the veterinarian Dr Bocian, she did not offer her name, she... did not greet me (did not shake my hand, say hello etc), she was not a warm person. I asked if she were the veterinarian, and she said yes. I did not mind because I felt that some folks are just like that. I had brought the cat for a lesion in his mouth. She examined my cat, but she refused to put her fingers in the cat's mouth to fully examine (feel, touch) the lesion. She made a big point that "I'm not going to put my fingers in the mouth of any cat-- it might bite me. I'm not going to take any chances." She repeated this over and over, at least 4 times, and I said, "I understand." But after I left, I did not understand. There is a lot wrong with this. Other vets have examined the lesion without any problem, but not Dr Bocian. I consider this substandard care. I asked her how much water and food a cat should eat per day at a minimum, but she did not know; she left me for 15 min to look it up. She came back and told me 10 ml water per day, which seems very low actually. Then she stayed another 10 minutes giving me information over again that she had told me the first time she was in the room, and I found out why later. When I went to pay my bill, it was $95. I asked why, and the staff did say that since I had called and was quoted $64, I should pay $64. They felt badly. But the doctor did not come back to discuss anything, so I paid. I felt rather abused. The explanation was that she had spent excess time with me and that since I had seen another vet prior to her, it was a "second opinion", which she could charge extra for. I am unhappy with this experience, and I cannot recommend this vet to anyone. She is cold and she impressed me with a lack of knowledge, frankly. See More Read Less

Most horrible vet experience we have ever had. I adopted my cat 9 years ago and she means the world to me. She is very healthy apart from som seasonal skin allergies needing a shot to stop the itching, nipping, and scratching. We have moved a lot and she has seen a few vets for this condition. They all have asked pretty much the same questions and provided the same treatment for the condition and have been great with my cat... until this place. The only question asked of me by the staff (repeatedly) was what kind of food she eats. When the Dr finally came in, she seemed annoyed and flustered (didn't get her name as she never introduced herself). Immediately she starts laying into me about the food she eats. I start to explain to her my reasons for the food, she cuts me off. She still has not acknowledged my cat. She continues by blaming her food for her "dry skin". Wait? I didn't miss work and call all over town to find an appointment for dry skin. So now I try to explain the history and why we are there. Never was I allowed to complete a sentence. Still she has not even looked at my cat. The response, we don't do that kind of testing here. Testing for what? To see what she's allergic to. Now I'm trying to explain that I have visited that with other vets, cut off. Finally I ask her to please examine her because she is miserable, picking herself bald and why I felt the urgency to be seen right away. Finally she gives her a 20 sec once over before telling me she refuses to give her the treatment she needs and offering not one suggestion to end the suffering. She could easily get an infection from this!!!! I should never have paid the $70 office visit but by now I was dumbfounded and emotional and just wanted out of this hell hole. Do yourself a favor and do not waist your time, money and risk having your cat get the treatment they need. 4 more days of misery and finally she was seen by a competent vet who treated us both with respect, took their time and rendered the proper treatment. Bay Beach Veterinary Clinic is well worth it and they have emergency hours as well Read Less

My vet of 7 years was retiring, and I went with hopes. I was told over the telephone that for a consultation it would cost $64, and I felt that was fine. I asked if it would be a busy morning, and the girl on the phone said that my cat and I could spend as much time as I needed with the veterinarian. The staff was extremely nice. I did not really mind that it was an old building or that it smelled of mold. When I met the veterinarian Dr Bocian, she did not offer her name, she did not greet me (did not shake my hand, say hello etc), she was not a warm person. I asked if she were the veterinarian, and she said yes. I did not mind because I felt that some folks are just like that. I had brought the cat for a lesion in his mouth. She examined my cat, but she refused to put her fingers in the cat's mouth to fully examine (feel, touch) the lesion. She made a big point that "I'm not going to put my fingers in the mouth of any cat-- it might bite me. I'm not going to take any chances." She repeated this over and over, at least 4 times, and I said, "I understand." But after I left, I did not understand. There is a lot wrong with this. Other vets have examined the lesion without any problem, but not Dr Bocian. I consider this substandard care. I asked her how much water and food a cat should eat per day at a minimum, but she did not know; she left me for 15 min to look it up. She came back and told me 10 ml water per day, which seems very low actually. Then she stayed another 10 minutes giving me information over again that she had told me the first time she was in the room, and I found out why later. When I went to pay my bill, it was $95. I asked why, and the staff did say that since I had called and was quoted $64, I should pay $64. They felt badly. But the doctor did not come back to discuss anything, so I paid. I felt rather abused. The explanation was that she had spent excess time with me and that since I had seen another vet prior to her, it was a "second opinion", which she could charge extra for. I am unhappy with this experience, and I cannot recommend this vet to anyone. She is cold and she impressed me with a lack of knowledge, frankly. Read Less

Great experience when I took my cats there! Nothing fancy but excellent care and advice! I could not be happier. The doctor is knowledgeable and took the time to answer all my concerns. The place is not fancy, as a matter of fact it's a bit run down with age but it was clean and tidy and  the staff are wonderful and they took great care of my cats. Read Less

Absolutely amazing facility. The staff is very caring and super sweet. They were the only office that was able to tell me that they could neuter my sphynx kitten without using ketamine to sedate him. Getting appointments to have your kitty seen is not an issue at all. VERY VERY VERY HAPPY with the cat hospital :) Read Less

As Non-Declaw Angels, the staff of The Cat Hospital of Tidewater rate 5 stars from the ET Kitties of Catkind. May they inspire EVERY veterinarian in the USA to do away with this inhumane crippling of healthy felines. God Bless. Read Less

After reading one other review, I should not have called but foolishly did - My senior cat is in great pain and I wanted to make an apt to have him seen - Receptionist states that since cat has been treated for this issue before, it is a second opinion and cost is $30+ dollars more !I said, "If I just said he is sick, it would be $30 less?  Answer yes - Told me that maybe I should call around to other hospitals - very snotty!  She is not helping this business and unless shes married to the vet cut her loose -She makes it clear this is a business - not a place that cares for animals!!  Will never go there -Told her I see why she has bad YELP reviews - so she hung up!! Read Less

I used this veterinarian one time while I lived in Norfolk, but it was the only vet's office that I used. They did a great job with my cat, and were able to give me some really good advice on driving cross-country for a move with two kitties. I definitely recommend them for kitty care! Read Less

My personal experience wasn't pleasant. In my experience, the staff appears to be knowledeable, but they lack good customer service skills. I went to this business because they specialized in cats. In my opinion the physical environment needs updating, cleaning, and lacks current technology. The staff claimed they mailed appointment reminders, which I never received. When I asked if they could call or send email, I was informed, they don't have email.Read Less

My personal experience wasn't pleasant. In my experience, the staff appears to be knowledeable, but they lack good customer service skills. I went to this business because they specialized in cats. In my opinion the physical environment needs updating, cleaning, and lacks current technology. The staff claimed they mailed appointment reminders, which I never received. When I asked if they could call or send email, I was informed, they don't have email.Read Less

Called to make an appointment for my cat today to have his 6-month hair cut (he has long hair and gets sick from stress when his hair gets too long). He is also a senior and stresses out when we go to the vet. The receptionist said they had to schedule two appointments for him (one to draw blood and another trip to the vet for the haircut, if approved). I asked to speak with a vet to make an exception and she denied my request. "We will not change our policy for this cat."So, before they've even seen my cat, the receptionist told me they would follow policy before considering his individual health needs. I also want to emphasize that my request to talk to a doctor was denied.I won't set foot in this place with my animal and I encourage others to do the same. Read Less

I am not sure of all the circumstances surrounding your decision to NOT declaw cats. I was informed that it was a city ordinance recently passed? Not sure, but I want to thank you for NOT declawing cats. Keep up the good work and help us spread the word.. " Paws need claws. " Say " NO to amputation of toe ends of cats. " Read Less

I had to go out of town and was not sure where I should look to board my cat, Ginger. I called The Cat Hospital of Tidewater and they were so helpful and what a great atmosphere. My girlie has been in and out of the SPCA and I dreaded leaving her but TCHT was the best choice for both of us. The staff is great and the facility is so clean. You can tell how well the "residents" are taken care of. Thank you everyone @ The Cat Hospital of Tidewater. Read Less

Compassion, comfort, and unparalleled professionalism. These folks love their work, and their patients! We've had many years of cat visits to here. Well cared for in-house residents, and neat clean premises. Baxter, our new Rescue kitty, had been horribly treated, showed up at their door, they took him in, nursed back to health (gratis), and then we were asked by them if we'd like to make our home his Forever Home. I, my wife, and Baxter highly recommend this wonderful place! O. Read Less

I have been taking my cats here since 2001. The vet is wonderful and caring. She explains everything to you and takes her time with you. I have had to make life and death decisions about my older cats and everytime I did, I felt confident that I had all the information I needed and that I was doing the right thing. The prices are reasonable too. I have two younger cats now and will continue to take them to the Cat Hospital. Read Less

After reading all these reviews I based my final decision about taking my ill cat here on the fact that there were no poor reviews in the year of 2009. Big mistake! I ended up going throught some of the experience John S "Do not take your cat here" describes in his review. Upon entering, you are eerily greeted with the DISTURBING smell of cat urine - it hits you immediately!. Then there is the 1970's decor, including the fading ceiling tiles covered in moisture stains. Then you are called into a small unventilated room. It was so unpleasing to be in there! You can't help but notice the smell of cat urine and stains. And forget discussing your concerns - the Vet has her ideas already planned for your kitty. And when it's check out time she has added so many fees to your bill and done things to your cat you never even discussed. Don't waste your time or hard earned dollar here. Read Less

The Cat Hospital of Tidewater may have the appearance of a loving, nuturing, caring facility for cuddly cats, but BEWARE: this clinic is nothing more than a money scamming litter box. Upon entering, you are eerily greeted with the smell of cat urine - it hits you immediately. Then there is the 1970's decor, including the fading ceiling tiles covered in moisture stains. After a long wait, (of course you made an appointment - but that doesn't matter) - you will be whisked away into a small unventilated room approximately 45 minutes later, which they will claim is because they want to give "every cat the proper care and treatment" - it's all so the Vet can plot a scam on your wallet with her devious staff- Once in 1 of the 2 "exam" rooms - you can't help but notice the smell of cat urine and stains. When the Vet does finally show - just wait until you read the laundry list of items she has waiting for you and your cuddly one - all considered "routine." And forget discussing your concerns - the Vet has her ideas already planned for your kitty - just wait until check out - additional "routine" items have been added to your bill that you never discussed. Don't try discussing things with her at this point either - she'll try to convince herself that you all discussed everything during the "exam." - just watch her in action with unsuspecting patrons in the waiting room. Most patrons are senior citizens - I watched as she changed her "diagnosis" three times on a poor unsuspecting older gentleman. You'd think with all the money they are scamming from people they could at least clean the place up - perhaps pick up a couple of bottles of Nature's Miracle. You are better off taking your kitty to Banfield at Pet Smart. Don't waste your time or hard earned dollar here and certainly don't put your furry friends at risk! Shame on you Cat Hospital of Tidewater...Shame! Read Less