VCA is my pet's veterinarian. They have been my pup's vet for 14 years, and my pup before my current for7 years They have always been very good with my pets! We will continue to keep them as our vet because I believe they are the best in the area. I will always recommend them to my friends and family. Read Less

I'm quite disappointed with VCA Animal Care Center on Little Creek Road in Norfolk, VA. I feel as if I've been scammed and taken advantage of by answering an ad for a free initial vet visit for my dog. Today the experience was anything but kind or friendly; rather, it was as if I'd just signed up to listen to a multi-marketing quick money-making scam. When I decided to forego all the additional medication and recommendations (totally over $200) I was informed that I'd need to pay for a sick visit because the vet looked at my dog's itching issue which no longer made it a wellness visit. I was so infuriated. Why would I ever choose a place that treats the owners of their loved pets who clearly do not care about us or our pets but really at the end of the day making more money. The floor was incredibly sticky too. I felt as if I was in a clinic in a 3rd world country. I highly recommend avoiding VCA Animal Care Center at all costs. DO NOT TAKE YOUR ANIMAL TO THIS CLINIC. Read Less

Today was our (me and my dog Elwood) visit to VCA and we had a wonderful experience! We moved to Norfolk in August and were seeing a vet recommended to us who just retired. I decided to try VCA because of the great reviews and the coupon for the free first visit. I am so glad we we did! Elwood loved the vet assistant and the vet, which was a complete change from his first vet in Norfolk. When he would visit his old vet, he would pee on the floor and have to be muzzled. It was a completely different experience at VCA! Albert, our vet assistant, introduced himself to me and Elwood. He got on the floor with Elwood for the initial exam, let Elwood sniff him and the instruments, and spoke to him in a calm and kind voice. He had very good energy because Elwood responded very well! Elwood basically climbed in Albert's lap at one point for cuddles! Our appointment with Dr. Alan Thompson was awesome! He came in and introduced himself to both me and Elwood before getting on the floor to examine Elwood. Elwood responded very well to him like with Albert. He was completely relaxed and rolled over at one point to let Dr. Thomspon rub his belly, so he was obviously very comfortable with him! The vet took the time to go over everything with me and talk about Elwood's needs. When Albert came in with the treatment proposal and cost breakdown, it was great because he explained everything to me and they offered two different options at different price points. I appreciated this because vets can be so expensive and you don't always know what you are paying for. Elwood and I both left very happy! I will definitely continue taking him to VCA and to see Dr. Thompson. Such a great experience! Read Less

Really great place they were able to squeeze me in to get my dogs ear check for and infection and one day later I had to go back for kennel cough medicine. They were able to get me in with no problems. Thanks. Read Less

The clinic has been the vet for our dogs for 6 years and everytime we interact with them the more amazed we are.Today 4/5/17 our oldest dog had an emergency and we called on our way in and as soon as we walked in,they got us in a room and liaisoned us with another hospital when they determined our pupp needed more special treatment. Could not recommend this clinic more. Read Less

Today, I had to put down my cat, who was very ill, and all of the staff at this care center were so incredibly kind, patient, and compassionate. I don't have words to describe my gratitude to them, for allowing my sweet baby to go in peace and dignity, and for being so very kind and gentle to us all. They are some truly wonderful people, there, and I could not recommend them more. I will never forget all they did for us, right there at the end. Read Less

This says Gordon Martin, but this is his wife Tricia. The doctors and staff at VCA are awesome! They helped me get our kitty through Diabetes and have taken care of us for many years now. I highly recommend everyone to take their furbabies there. They are compassionate and do everything they can to make sure pets and their families are well taken care of. Read Less

Friendly but heavy pressure on sales of products & services. I have quickly lost trust. I have no clue what my pet needs vs what they want to sell. I will not bring my other cat here & I doubt I'll return after my "care package" time over.Read Less

We LOVE this VCA. The staff is AMAZING, FRIENDLY, KNOWLEDGEABLE. Michael the vet tech was AMAZING!!! The Vet we see Alan C. Thompson is WONDERFUL! He gets on the floor and plays with our fur baby, he is straight forward, he is informative, he takes the time to explain and talk with us, he's not in a hurry. He answers our questions. If you are looking for a pace to take your fur babies, look no further. VCA Animal Care Center on W. Little Creek Road is the place to go.Read Less

Was there this morning as a walk in for my fur baby Kittabell (cat). Staff was kind and loving. Waiting room had a lot of open space and was welcoming. They took great care of her and spoke to her like our family does. It made me feel secure and I'm sure Bell loved the attention. Wish we knew about this place sooner!Read Less

I was so excited when we first found this vet. Dr. Thompson is the best doctor that I have ever encounter, unfortunately I feel that his talent and kindness is wasted at that place. Since we have started going we only saw Dr. Thompson once. They only have two vets that work at that location and there is never a day when both doctors are in. The people at the front desk get very rude and short with you. When you need a prescription the doctor has to approve it first, even if you are coming in for a refill! I wouldn't trust anything that the vet techs say because obviously the doctor does not trust the vet techs enough to do refills. I would not recommend this vet to anyone, Dr. Thompson is the only good thing about that place.Read Less