They treat your pets great, but they push extra tests and x rays and vitamins and scans and fecal tests and anything they can think of to crank your bill up. If your dog is sick, take $500 bucks work you! Read Less

Took our dog here for a stomach bug and the entire vet clinic staff were uber nice and professional. Doc Hamilton took great care of Pearl! This was the first vet visit for us and we will not take our dog anywhere else. We had a top-notch experience and highly recommend anyone looking for a vet to give these guys a chance. Read Less

Most awsome vet ever. I only wish they would carry AvenaLyt. When you bring your pet here it is immediately apparent that they love animals and actually care about your pet. One time they hired a tech from NY with a typical NY attitude (she was truly awful), she didn't last long. They make sure you and you're pet taken care of in a friendly warm and caring environment. I've gotten all of my friends and family to which to this very (from Portsmouth Animal Hospital-formerly Casey's) and everyone has been blown away by how awsome they are. No regrets here. Read Less

Poor customer service!!!! When they heard we were looking to use a third-party party prescription provider to save on costs (as theirs are expensive), they became rude and ignored us both while in the clinic and when trying to make future appointments.  Fortunately, their sister clinic in Suffolk is fabulous and professional.  The Suffolk clinic even helped us to use a third-party provider for the prescriptions. Read Less

We took a female puppy there to get a Health Certificate so that we could ship it to the person that bought her. Everything was great until my husband got home and noticed that the sex of the puppy was listed as Male. Then I looked again and saw that I was listed as the person picking up the puppy in Oklahoma. My husband has clearly given them the correct information of the man picking the puppy up. So I call the next day to see if we can get a new one made with the correct information. They basically blamed my husband for not checking it before he left, but said they would get it corrected for us. I faxed them the original cerificate and a clearly written note about what needed to be changed, with the correct information.  My husband goes to pick it up and it is STILL not right. So they end up having to one line the incorrect information and write the correct in. So now I am concerned that when I get to the airport in the morning (at 4:30 am I would like to add) that they are going to turn me away because the certificate has hand written info on it. I call and speak to the front desk person and she is rude to me. When they messed up a simple document twice. Very unprofessional and we won't be going back. If you can't trust them with a simple document how can you trust them with your pet or your money? Read Less

Every time I go, they are always running a minimum of 20 minutes behind. The customer service is extremely lacking. There are usually about 5 people behind the counter yet no one is doing anything. They way overcharge customers. The only reason I went for a year is because its close to home and Dr Hamilton is great. I do not recommend this place Read Less

This place has been nothing but great for my pets and for my family. Customer service is top notch. They are also very comforting when you lose a pet, and they make it seem as if they love your pets just as much as you doRead Less

We took our new pooch, Sedona, in for her first checkup after adoption. The staff was amazing and Dr. Hamilton was very helpful in getting us started off on the right foot with a Border Collie Mix puppy! Read Less

The staff is second to none. They are so welcoming and caring. We just found out our beagle has a serious abdominal tumor and the sensitivity and compassion they have shown is very comforting. It is going to be hard losing her, but we are grateful for their care for her and our other fur babies. Read Less

Dr. Wassell is the best. We moved to Portsmouth in 2008 and started taking our then 7 year old cat here without any recommendations. Once we met Dr. Wassell, saw his level of care for our girl and his personality, we were sold. We recently had to put her down but not after Dr. Wassell gave her amazing palliative care. He made every right call, every right diagnosis and did it with compassion and a recognition that we weren't on an unlimited budget. Had Dr. Wassell left to go anywhere else we would have followed him. This man is smart, compassionate and you'd be crazy not to only request him as we did for 8 years. Read Less

All the staff are all fantastic ! They are always so welcoming! We have been with them for over 20 years until recently when we moved. I have even thought about going back to them but we live almost 3 hours away. They help us through a tough time with our first dog that lost his feelings in both his back legs. They gave us all the options possible. Had surgery on his back etc. . Then we decided to put him in a cart that helped him get around for another year and a half. Then it came to his quality of life was not fair to him. The staff were all very comforting at the time we had to put him down. He was 14 at the time! Since then they have taken care of our other two dogs with so much kindness! Read Less

My Baby Chi Chi started seeing the staff in 1998, when she was only 6 weeks old. She passed March 3rd in the clinic, she was 17 1/2 years old. The staff has always been so loving and supportive. I received a sympathy card from them yesterday. Nothing can bring my baby back, but knowing that she was loved helps. Read Less

Energetic friendly staff, quick check-in and knowledgeable doctors make this clinic my favorite. They accommodate so many factors such as dog aggressive tendencies and anxiety. They offer walk in vaccinations as long as your set has a current annual exam and provide affordable set care plans. Read Less

Wonderful wonderful vet! Had an emergency with my skinny pig, they fit me right in and even though he was in distress they did all they could for him. My first visit here, besides the fact that I lost my pet and was upset you all took great care of him and me. Thank you! Read Less

I love this animal hospital and ALL the folks who work here.  They are so good to my chihuahua Paco.  He has had surgery here because of stones in his bladder and for shots, follow-ups and such.  Always treated really well by everyone especially Dr.  Wassel.  He is so caring and great with my lil Paco.  I choose to drive over here from the Greembrier area as this practice is the best one I have found and is worth the drive! Read Less

I never left a veterinary hospital furious before I went to Churchland. I took in a dog with diarrhea and a cat who needed a dental cleaning. I knew what services I wanted and was basically hoping that this would be a more affordable alternative to the great but cost prohibitive vet we'd been seeing. They were able to fit me in for a same day appointment, which I really appreciated. However, I felt like I was being interrogated by the technician when she was taking a patient history. It made me feel defensive. When she took my cat, it her carrier, to "the back" for a weight and temperature, she was gone way too long. Meanwhile, I heard people in the waiting room talking about what sounds like my cat. She returned with my cat in her arms and I realize that she had been carrying her around without my permission. Had she asked I would have said no. I pointed out to her that I have other cats at home and that I try very hard to keep pets as isolated as possible when at the vet so that they don't bring something home with them that makes the others sick. I was very upset about this, it's basic disease prevention protocol. I then had to ask her to go get my carrier. This could be a very long review and so I'm going to try to sum it up. The vet and the tech could not handle either of my animals without forceably restraining them, which of course makes them nervous and badly behaved. They tried to sell me products that I did not ask about, I was offered expensive solutions to problems with simpler answers and I was referred to in the third person as "mommy" and "we" throughout the visit. It was extremely off putting. Neither the vet nor the tech made any effort to gauge my knowledge level, which is well above that of your average pet owner, and in the end I said that it did not seem like they would be able to provide me with the service I came for. I spent $170 for 2 exams, a fecal, and something to help with my dog's diarrhea. The quote for the dental cleaning was a range that was more expensive than the first quote I had. I feel compelled to point out that this vet was one of three who examined my cat's mouth, including one later the same day. He was the only one that had a problem getting her to sit still and allow him to get a look. There may be vets at this practice who I would get along with just fine, but I will not return. I was looking for a practical clinic and not boutique medicine. I found one with the vet I saw later that same day. Read Less

Took my two cats there after moving to the area from Hampton to get them treated for tape worms. The Doctor was exceptional however I had issues with two of the nurses. The First Nurse was REALLY CHATTY and seemed more interested in talking to me about anything and everything than getting me checked in, updated, informed, or checked out. I also saw this same nurse force a child to hug her even after the child cried and whined that she did not want to hug this woman, and then she chided the child for not wanting to hug her. The Second Nurse came in and, after I had warned her that one of my cats has trouble with strangers, immediately grabbed the hind legs and tail of my cat to check him without letting my cat sniff her hand (you would THINK a vet nurse would know how to properly introduce themselves to a cat). He hissed and wheeled around on her and she acted totally surprised at his reaction. I told her that she was lucky that he didn't claw her. Afterwards my cats were prescribed a regiment of pills to take to treat the tape worms (without telling me that there was a shot they could have given my cats instead) and I had trouble trying to pill my cats at home. Not wanting to stress them out, I brought my cats back in to have the "professionals" pill them. This same Nurse took my cats back and when she brought them back out they were foaming at the mouth and drooling excessively to the point that I had to ask for paper towels to clean them and their carrying cases up. This Nurse obviously does not know how to properly pill cats. I was not happy that my cats were put through this kind of stress and then they charged me $2 for bringing them in to be pilled and then there was an additional charge because one of the pills was ruined in this nurse's efforts and had to be replaced. My advice is to go in for a routine check up at first with your pet, identify these two nurses, observe them for yourself, and ask to be attended by other members of the staff. Bottom line: They WILL treat your pets no matter what, and you WILL pay for the treatments. Read Less

I have been going to Churchland Animal clinic for a little over a year now since I moved to Portsmouth. Before I even brought an animal in, I went in to check out the facility and ask questions, and I was impressed, as I am not a normal pet owner. I have been working professionally with animals for over 15 years now and I started out in a vet hospital as an intern. I am now a private dog trainer, my dog and I travel the country competing and working with well known trainers, needless to say my dogs health is my top priority. I've put my literal blood, sweat, and tears(not to mention thousands $$) into her. No decision on my dogs health is taken lightly, from nutrition, to conditioning, to how I trim her nails. I was considering changing vets for being constantly hounded on my holistic approach to parasite prevention, to the diet I feed (without the vet even taking a second to step back and look to see that my dog is a perfect healthy example of her working breed, and she has ribbons to show for it), from vet techs with extremely rude comments, and loud mouth counter staff, but today was today was the last straw. I called at 2pm and asked if I could bring my dog in, she had gotten in a fight and needed sutures. They told me to bring her in to see if they could take her. There was no appointments, there was no one in the waiting room or any of the exam rooms. I carried my dog in and we got her on the table. They said the doctor would be right in... 40 minutes later, and I could hear one of the doctors making his calls in the back, my dog is bleeding on the table and unknown to me, suffering from a very painful dislocated elbow. I picked her up and walked out and went to another vet. Never have I ever seen any vet hospital treat an emergency situation like that. When a dog came in bleeding, crying, and needing to be carried to an exam, the doctor who taught me everything would have dropped what he was doing, and gotten in the room to help that hurt animal. After 3 hours of surgery at the other vet, my dog is stable- doesn't seem like something to ignore to make phone calls. I will never be going back there, and I will find a doctor who not only cares, but appreciates an educated dog owner. Read Less

We took our dogs here for years, and for regular checkups and vaccines this place is just fine. But whenever our dogs have had irregular issues, the doctors aren't so great. They are dismissive of our concerns and the generic solutions they provided (e.g.: feed rice and broth; give glucosimine), if they provided solutions at all (e.g.: "It's probably nothing") rarely helped. The final straw was when one of our dogs had a potentially fatal emergency. They kept us waiting, they eventually figured out they couldn't help us, but only after taking extra X-Rays and running up our bill. They sent us to an emergency veterinary clinic, and said they would have all of the information sent over to the veterinarian's. But they did not send the information, and the vet they sent us to also could not help us (which that vet told us in a timely manner, did not charge us, and sent us to the correct emergency clinic). When I called Churchland Animal Hospital to let them know that the emergency clinic did not have the equipment and was not able to help us, they didn't care and they didn't even ask how our dog was doing.Read Less

LOVE this vet clinic. Recently took my cat in for a bladder issue, saw Dr. Brad Waffa. Had to take xrays, sonogram, blood work-one, Dr. Brad recommended sending the blood work out to save a little money, and two, when the front facing xray didn't come out as clearly as he wanted, he offered a second xray for free. Taking pets in can be so expensive, and I really appreciate his ability to work with us. Dr. Brad was incredibly knowledgeable about my cat's issues, and he took plenty of time to discuss outcomes and possibilities with me. When I asked a question he was 100% sure about, he looked it up-which to me is a huge deal. I've been to vets that just bluff or blow my question off. The staff, both up front and vet techs, are fantastic. Very friendly and helpful. I'm never glad my girls are sick, but I am glad I found the right veterinarian. Read Less

We had just adopted a puppy who was breaking out all over and losing hair. I had called our other vet, that my three other dogs see, and was told they do not have room to see her. They said I should just take her to the er. This was after I had called about it earlier in the week and was instructed to call back if it got worse. She did have a well visit in 5 days but to me, I wanted to be sure she was okay. I called Churchland right before closing and they said I could bring her in. They stayed with me an hour after closing and helped my little girl. I will be switching my other 3 dogs here. I was so impressed with the care, concern and overall welcoming feeling as soon as I got there. Thank you for showing you really care. Read Less

I had the BEST experience I have ever had at a vet before at Churchland Animal Clinic. The staff in the front was very professional and seemed to really have a love for pets. They answered all of my questions and made our first time there very welcoming. When we saw the vet, Dr. Brad, he explained every step to me and my daughter and ensured we understood everything. He's not in the business of running tests just to get money out of you which I truly appreciated. He even allowed my daughter to see the back of our dogs eyes with his lens... That made her feel special as she wants to become a vet in the future. Did I mention my dog Simba loved everyone there and when he was administered his shots he didn't even know. He's found his new vet!This was the best experience I have ever had at a vet!Thank you so much Churchland for welcoming us and being so kind.  See you again soon!!! :) Read Less

After adopting my dog I looked up vets in the Portsmouth area. After reading many reviews, I found Churchland Animal Clinic and saw they had great reviews. It is a year later and we continue to go to Churchland. Every time we pull into the parking lot my dog is so excited to see all of her friends. We not only come here for medicine and check ups, we also board her here too when we are out of town. The staff is exceptional and always so friendly. I love how they send their clients emails reminding them of shots that their fur baby is due for. I would not go anywhere else besides Churchland Animal Clinic!! Read Less

Extremely friendly and thorough staff.  Dr. Hamilton was awesome, honest, and thorough.  He didn't try to convince me to buy things we didn't need, such as more expensive flea preventative, etc.  He admitted to taking a more conservative, preventative approach to treating pets.  I was very satisfied with our first visit here and I'm sure we'll continue to come here for our regular veterinary care. Read Less

I'm going to admit that I honestly felt like this location was sucking me dry with services I may or may not have needed.  Because of that, I ventured off to Western Branch vet a few times because I was very close to switching and wanted to do some comparison shopping.  I was mistaken to think that.   Dr. Wassel (who my dogs see 99% of the time) at Churchland Animal is fantastic.  He genuinely cares for animals.  You can just tell that he loves what he does when you meet him and you can see it in the way he treats the animals and their human parents.  He does what is necessary and in the best interest of keeping pets healthy and happy.  Yes, it can be EXTREMELY expensive (a la Sir Flaps and his pneumonia) but that's a commitment you make when you decide to be a pet owner.The staff is very friendly and its obvious that they are all animal lovers too.  Oh yeah, and they are conveniently located right across the street from the Hawaiian BBQ place on High Street that I need to check out ASAP. Read Less

I was looking to get a dog and a friend recommended this clinic once I got one. Not only do they treat my Sookie girl they helped me find her. I can be a worry wort but all of the doctors at the clinic make me feel at ease and answer ALL of my pestering questions. When I walk in the door the girls at the front desk not only know me but they remember Sookie too. Dr. Wassell always remembers my baby girl. The entire staff is warm and welcoming. I ABSOLUTELY LOVE THIS PLACE! Read Less

Our family moved here 2 1/2 years ago from out of state. We have relocated 3 times over the past 15 years. We have 2 dogs and 2 cats that we deeply care for and are part of our family. Churchland Animal Clinic was highly recommended to us from several people in our neighborhood for our pets medical needs. I will say that throughout the many years our pets have been to several vet clinics, but the vets and staff at Churchland are absolutely fabulous. This is hands down the best clinic I have ever entered with my pet. Read Less

Stay away. This vet office does not care about your pet. They care about making the most money off of you that they can. I took a perfectly healthy Pembrook Welsh Corgi into the office to have a cyst removed and 2 weeks later we had to put her to sleep. After spending $1200 on the tests and surgery they told me there was nothing they could do. When I called to ask for an appt. to put her down they informed me it would be an additional $90. We went to PETA. They put her down for free. This dog was (as most families dogs are) a part of our family for 12 years. I will never go back to this vet nor would I suggest it to anyone. Read Less

Friendliest staff EVER.  My pug goes here, and we just love it.  They have great hours, so it's really easy for me to get in to have her seen before work.  They are pretty straight up with stuff that your pet does/doesn't need and before you say yes to a bunch of vaccinations they offer to give you an estimate on what it will cost, which I love.  Most places you just go to pay and are blown away at the register.I've been to some not-so-good vets before (dog owner my whole life) and I have to say this place is probably the best.  You can tell they really care about the animals and love what they do - and in the veterinary profession, that is what separates the so-so from the great. Read Less

This practice has been carig for my multiple pets for 20+ years and I have become more and more dissatisfied over time. Although I have been very happy with Dr. Wassell, the overall philosophy of this practice seems to be to recommend the most expensive treatment with no alternatives offered. If you believe that YOU should be the person making decisons about your pet's health care, this is not the place to go! if you do not have unlimited funds to spend on vet care, I would recommend you look elsewhere as well. I have been made to feel guilty by these folks for the last time today. Read Less

My mama has two cats, Luna and Ashes, and they are definitely member 5 and 6 of our family. Just recently Luna got into a fight with another cat and we had to take her into the Churchland Animal Hospital for an emergency check up. They were very kind with us as we were a little shook up. Luna had a puncture wound to her tail which had to be shaved down and then cleaned and bandaged up appropriately. However, during the whole procedure the staff was friendly and let us know exactly what was going on at all times. She wasn't in for very long so that also helped to calm our worries. The vet also discovered that Luna was missing several teeth from the fight and gave us options about what we could do with that situation. We have taken Luna to Churchland Animal Hospital for years for basic check ups, but this was the first 'emergency' type situation. I am so happy with the way they handled the situation and treated our family member! Read Less

I was not very happy with this vet's office, staff or how I was handled while there. I waiting in the waiting room for over an hour before I was seen even with an appointment. I was then rushed in and out even though I was trying to ask some specific health problems pertinent to my pet. I felt like this vet office was more about getting lots of people in and making money more than it is about the care of the actual health and welfare of my pet. I KNOW that there policy must be ""...Don't Let Anyone Out The Door Without Charging Them At Least $100!!!..."" I hope anyone who takes their pet here has money to spend...otherwise do yourself a favor and find another vet to provide services to your fur-kid! Read Less

They have taken good care of 3 of my dogs over the years and I have always been happy with the care and service of my pets. I'm especially happy that Dr. Miller is taking care of my dog now. She really cares about the animals she treats and the concerns of the pet owners. Thanks so much! Read Less