Friendly,welcoming,front-end staff, professional, knowleable,caring vets and vet assistants. They have managed to for me in at the last minute when I have concerns regarding my fur baby.. added perk, grooming care, Reese always comes home happy after a day of grooming... Read Less

I booked a last minute appointment today as I am new in town and needed my dog seen right away. The receptionists and Dr. Pan were incredibly helpful when I visited. All were friendly and willing to see that Bailey received the best care. I look forward to using this clinic for my future needs. Read Less

Wish I could give a zero star!! This clinic has changed so much in the last year. We took our 16 year old dog, who had been fighting kidney disease for several months, in to say "goodbye" about a year and a half ago ... before the clinic changed hands. The Dr. & staff were so kind and made the experience as easy as possible. We just had to say goodbye to another pup - who had spent the last year with disc problems, resulting in him being unable to walk, control his bowels or bladder. He had seen a neurologist, acupuncturist & several specialists. It finally came time to let him go because he was suddenly in severe pain. I stopped by the clinic to ask when we could bring him in and the receptionist informed me that he would need to see the vet for an "exam" before they could do anything. This translates into ... "we need to be able to charge you for everything we can before we can release the poor dog from his pain". I called another vet in the area, explained the situation, and they told me to bring him right in. Our little guy was handled with care and concern and we held him as he crossed over. In the future, we'll use this vet ... one who puts the animal's welfare ahead of the mighty dollar. Read Less

I just put my dog to sleep today after visiting VCA New Kent in December he was put on Prednisone because he would not eat and after a week of this drug in December 2014 his health declined drastically I called in a different vet and blood test were done and he was diagnosed with liver failure. He should have been given a blood test first before giving him this drug. I do not recommend VCA New Kent to anyone! Read Less

The office filer Heather made my last experience with this office the most unpleasurable I have ever witessed. I have been using this faciity for many, many years, and to be told to "leave or I will call the New Kent County police" by Heather (who by the way has no authority to do so). I called for a 3:00 appt with the tech to give my Cavalier Spaniel his allergy shot. . When I arrived, and after waiting more than 15 minutes, I asked where the tech was and I was told she was not in the vacility!!!! After much verbal confrontations with Heather, the tech finally arrived (45 min later). She was never told by the front desk (Heather) that she even had a 3:00 appt. Is this any way to run a facility??? I do believe this facility would do well to terminate Heather- can VCA really afford to loose yet another client. I see from the reviews, I am not alone in saying this facility really needs revamping, starting from the bottom (Heather) going upward. I guess they don't really miss my money. STAY AWAY FROM THIS VET!!!!!! Read Less

this place has gone down hill. I was a client of New Kent Vet for 7 years, up until 3 years ago I felt it was friendly, caring and truly about the interest of the animal. On Jul2, 2014 my cocker spaniel was taken in as he had what appeared to be a severe abcess on his lower right mouth. I was hesitant in taking him there again because the last time I took him there for an emergency visit two years ago I was highly insulted by the front office. Prior to that visit I had a bank error and a check problem, but I called them myself first and made good of the payment as soon as I knew there was a problem. This included the original amount I owed and there return check fee. Then upon checking out the next time after being there for an emergency visit, the receptionist informed me I could not write a check. Now this I found to be strange since I only had a problem one time with them, and I was the one who went to them and made the situation good. Well, too bad for them that day as check was all that I had and yes it was fine. Well now I go again against my better judgement because I feel like this place is nothing but about money money money. They take my dog back into clinical area and leave me out front in waiting room. I sit there about 15 minutes and then take me to exam room where I sit without my dog waiting to hear from vet. The doctor then appears with two pieces of paper in her hand. Both are estimates of treatment, now mind you I have yet to see my dog again and she tells me he needs various medications, but does not know anymore than he may have an infection. So I love my dog and feel so desperate at this time that I leave him in hopes that I will be back later to get him . They call a little later and state meds are not working and now want to add another $125 for blood work on top of the already estimate of $317, so I say yes because I want to know what is wrong. The day goes on and finally at 5pm I get a call that I either need to pick him up and take him to Cary Streeet emergency vet, that he needs additional treatment even though the meds he has been on all day have done nothing and they say they have sent information to Cary street. I call them and to no surprise they have nothing from my vet. My husband and daughter go to vet to get him as now all I want is to take him elsewhere of my choice since no one can competently make a medical decision. When they get there doctor is very rude, gets agitated with my husband because he is asking sensible questions as to the future of the treatment and if it can help. The doctor makes a rude comment and states " Well is he your family member or just a dog", how insensitive. Unfortunately we make the decision to let him go since we are not able to financially take on any more and we are basically told they don't know either the prognosis. The doctor then asks next insensitive question, "Do you want to be present? , if you stay its an additional $60.00". No compassion for the pet or the owner, their only driving compassion is MONEY. Do not take your pet here unless you enjoy donating to someone else cause. They will try to up sell you on EVERYTHING. In closing let me also state the final blow to the stomach, when my husband said yes to take care of him, they then said, "well before we put him down you need to pay, we are closing in 15 minutes" AN IN HUMANE AND INSENSITIVE PLACE. STAY AWAY. Read Less

I have been taking my kitties to this vet for 10 years. Dr. Engel, who is the medical director now, was my pets' vet at least six years before at another animal hospital. I was overjoyed when he came to New Kent Animal Hospital. He and his staff are compassionate professionals. I am very happy taking my babies here and trust the doctors' knowledge. If certain procedures are needed, I am always provided with an estimate of charges and it is my choice to proceed or not. Yes, veterinary care can be costly, but you are not railroaded. The staff is always willing to give an estimate on costs. All you have to do is ask for an estimate if they haven't already offered.Read Less

Not only would I never take any of my living animals back to this place, I would not take a dead opossum that I scraped up off the road to this place. I took my Rottweiler to be put to sleep at this facility and the first thing I told them was not to touch her muzzle and not to touch her feet. The first thing the attendant did was try to get her by the neck and Abby bit her. Then the doctor came out and said that she would have to cut her head off and send it off to be analyzed even though I had a current rabies tag and a current county dog tag which you cannot get without a current rabies tag. Then after they finally put her to sleep, I had to wait around on animal control. I explained the situation and he said they misunderstood his order totally. The place even had the current rabies certificate faxed from her normal doctor. Needless to say, it was not a good experience and all of this while my wife was laying in ICU at the hospital. They gladly took my $403 for private cremation though and who knows what I will get back for that. Once I do get her ashes back, they will never see me again or any of my animals EVER. My advice to you is to SPEED past this place and find another doctor for the good of your animal and yourself. Read Less