Betty Baughs Animal Clinic

We're relatively new to this practice, and live in the city (so we have plenty of vet options), but they certainly have given me every reason to continue coming back! Dr. Fulton has been great with our two beagle-hounds, one old and one young, but most of all he's been great with the humans too -- answering my many questions thoroughly and respectfully. When our older beagle was experiencing vision loss, he literally sat down with me and talked about next steps, demonstrating that he recognized the gravity of the situation for me as a pet owner, even though I think I appeared to be handling it well -- this meant a lot because he easily could have just gave me a referral and sent us on our way. The rest of the staff has been kind, patient and friendly as well -- I've called many times for various reasons and don't think I've ever hung up dissatisfied with the exchange. Read Less

May God Bless the Staff here at this Hospital. My cat came down with a UTI and wasn't able to urinate risking his life. As soon as we got to the Hospital, They began the surgery despite our dire financial situation and assisted with helping find insurance. After Surgery, We were able to see our cat in great condition a day after surgery, and when we picked him up the next Monday we had no problems with a prospective payment for the hospital fees to get him out. They should be the only place people should take their pets to. Read Less

I don't even know where to begin to express by sincere gratitude and thanks to the doctors and staff at Betty Baugh's animal clinic.  My cat has been a patient of Betty Baugh's since she was born and rescued as a very young kitten.  She is now 13 years old.  Her health has been a challenge since early on and we have been very fortunate to have a consistent team supporting us.   I feel like we have used many of our "nine lives" but always had the most amazing care for all at Betty Baughs.  We have been most fortunate to be under the constant care of Dr. Carrie O'Dair who goes above and beyond to make sure that my cat is well cared for.  We have been put in very stressful and at times scary circumstances with her health dealing with imflammatory bowel disease, pancreatitis, diabetes, and even copperhead bites and Dr. O'Dair has always gone above the call of duty to make sure that we feel confident in her protocol.   One of the most important things is everyone at Betty Baugh's not only looks out for our animals but they also look out for us as caregivers. I have shed many a tear and expressed my anxieties or fears and they have been there to support me every step of the way.  I feel that if it were not for Dr. O'Dair and everyone at Betty Baugh's that our beloved cat would not be with us anymore.  Last year we entered into the scary world of diabetes and because of their spectacular care and guidance to us as home care givers, I am proud to say that I now have a cat who is essentially in remission from diabetes and converted back.   I also think one of the most amazing things at Betty Baughs is the opportunity to explore alternative methods of care for your animal including Western medicine.  We have been able to successfully control her IBD for many years with the use of Chinese herbs.  Again I must reiterate that we are eternally grateful to all at Betty Baughs.  I feel that they are part of our family because of their extreme devotion to each furry family member that they care for and support that they show our animals and owners.   THANK YOU! Read Less

We have taken our Wheaten terrier mix, Bailey to Betty Baugh's Clinic for about two years with care by Dr. Molly Morgan.  In the midst of diagnosing and beginning treatment for new onset of diabetes and a bout of pancreatitis, we appeared for an appointment to be told that Dr. Morgan resigned on the day of our previous visit, and they have no information to share.  We were very disappointed, as we had trust in her care, decision-making and communications.   Up until this point, we would have given a 5 star rating to this clinic.  However, we are beginning to have some concerns about the management of this clinic and tech oversight since we now have a dog with a serious, chronic illness which requires careful management. When we retrieved Bailey from a day of curve blood sugar testing, the tech who brought our dog out to us gave us incorrect information, which certainly could have caused a problem, telling us to increase the dose of insulin to 7 units twice daily. Bailey had been on 4 units. When we questioned this, she admitted that she had not looked at the chart, nor had she spoken to the Dr.  We insisted that she do both.  She returned with the correct instruction, which was to increase to 5 units, but, then we had to remind her to give us back our insulin to take home.  Next day of curve testing, same tech hands us Bailey, tells us that Dr. Winstead will call us, and once again she has to be reminded to give us our insulin to take home. Dr. Winstead informed us that she would call us on Wed. or, more likely Thursday with the results of the curve testing.  No call came.  We pursue her on Friday, to have tech response to our concern that we were not called rather non-chalant " she's booked all day, will call when she has time." When Dr. Winstead calls, she blames tech staff for lack of call, stating that they failed to leave her a flag in her mailbox. Insulin is increased by 1 unit twice daily, because his blood sugar is still " not well controlled," treatment plan change delayed by untimely followup with us.We return to the office to purchase another vial of insulin. (were to,d several days earlier that they had it on hand)...they have none on hand.  So, we paid $49.50 at this office for first vial, now are directed to order it from their pharmacy, so cost to us is $49.50 plus 19.95 for expedited shipping, 14.95 for standard shipping.  Prescription food js $27.50 for a 7 lb. bag, and they don't stock larger bag (17.5 lb. bag is 53.00, including tax and free shipping at Chewy.com).  Lessons learned..requested scripts for all supplies, including prescription food, and are purchasing elsewhere--and don't expect quick access to prescriptions as at your PCP's office.  They have to be typed by the pharmacy and signed by the doctor, so you could be waiting several hours before they are ready. We were happy with Dr. Winstead's management of Bailey's pancreatitis, UTI, and that she took time to call us in to get Bailey to eat during a 2 day hospitalization for the pancreatitis when it was critical that he eat so that insulin could be administered,  and we are happy with her usually good communication.  However, we are not confident about techs, and we certainly think that a clinic treating diabetic dogs should stock vials of insulin for ease of access for customers. Read Less

We were hopeful that Dr. Betty Baugh Harrison would be able to help us with our Boston Terrier, Max, who was diagnosed with cancer. She was so caring and sensitive, but unfortunately the cancer was too far advanced. When the time came to let him go, Dr. Harrison was so kind as to come to our home in the evening so that both my husband and I could be with Max . She was able to administer the drugs while Max rested in the snuggling position he had chosen, next to me. He peacefully drifted off, which was such a blessing after watching him suffer and decline for the past week. I can't say enough how much it meant to have such a caring person help us with this process. Max, our sweet little guy, will be missed by our family, but at least I have peace knowing that we did all that we could to help him, and letting him go, in his own spot on the sofa snuggled beside me meant the world to both my husband and me! Thank you, Dr. Harrison! Read Less

We have taken our 3 cats there for the last three years and have received nothing but amazing treatment. Betty Baugh and Dr Fulton have been amazing through the many health issues we have encountered. I would highly recommend this practice. Read Less

This is the best animal clinic I have been to. I have been here a number of times since we got our puppy from them in October. The staff is friendly, caring and always call after an appointment to check on our pup. I recommended this place to my friends and all of them have stayed. Make a change and visit this animal clinic - you will not regret it! Read Less

Betty Baughs Animal Clinic has been great! I adopted two kittens from the clinic and every time I bring them to the vet they are always friendly, knowledgeable, and patient. I highly recommend their services. Read Less

I’ve taken my dog here twice and during my second visit left with a very bad taste in my mouth. The treatment always seemed fine but I felt like the vet tried to push different procedures and tests for my perfectly healthy 1 year old dog. She wanted to have several different tests conducted and I reluctantly agreed to a few. Afterward, they never even called me back with his results. I had to call them days later. To me, it seemed like they were taking advantage of pet owner’s love for their pets and recommending a bunch of uneceasary tests to make more money. I’ve had three dogs and dealt with different vets over the years, I did not trust the vet in this clinic. They also charge substantially more than other clinics. Read Less

We were new to the area and I was looking for a great vet. Based on all the positive reviews I decided to take my dog here.  I took my 2 year old GSD there once and we've never been back.  It was our first visit and the technician came into the room and took my dog back to get his weight. 10 minutes later the vet, technician and my dog walk back into the room.  The vet did the exam and administered vaccines all while he was in the back.  My dog is not aggressive and has never had a problem at the vet and I was furious that they did all of this behind closed doors. I never even saw the vet touch my dog yet was left with the pricey bill. No excuse to be treated like that. Read Less

My cat had been throwing up everything he ate or drank for about 24 hours which was not normal at all. I called and left them a msg in hopes they could see me without an appointment. They called me back before they opened at 730 and scheduled me for the same morning. They helped my baby and were honest about the care and Dr. Winstead is so very nice and caring. My baby feels a lot better today, and I was not charge and an arm and a leg. THANK YOU SO MUCH! Read Less

This is a wonderful clinic, and my only complaint is that their charges seem a bit high to me. All the veterinarians are very knowledgeable and caring, and I love how they have cages for kittens that need homes out in the lobby, helping to find them homes. Read Less

I have been taking my cats to Betty Baugh's for at least 12 years. They have always received excellent treatment & I trust them implicitly with my cats. The veterinary hospital is clean & everyone is highly trained. I recommend them to anyone who cares about the health of their animals. Read Less

I've been taking my rescue Great Pyrenees to Betty Baughs for nine years. They have taken wonderful care of him. Everyone from the person who answers the phone to the most senior vet listens to my concerns and acts in a completely professional and gentle manner. My dog loves going there. I wouldn't take him anywhere else. Read Less

A few months ago, our cat needed surgery, of a kind our vet didn't perform. We received a referral to Betty Baugh's Animal Clinic. The consultation led to a decision to have the surgery. We were given plenty of information, treated with great care and respect (as was our cat) and the surgery, though more extensive than we'd hoped, was very successful. Our cat had been unable to eat without taking steroids and antibiotics every 2 months. Now she can eat and is a happy cat once again! We are delighted with the quality of care our beloved Isabelle received and have the highest regard for this clinic. Read Less

We have been going to Betty Baugh's Animal Clinic as long as she has been in business. We will never take our dogs to any other vet. Betty Baugh is without a doubt the best vet in RVA. She is extremely knowledgeable, extremely smart and extremely caring and kind. In addition, she is a holistic vet and utilizes acupuncture and other cutting edge therapies in her practice.  She has given all of our dogs wonderful treatment throughout their long and healthy lives. We highly recommend her and her practice. Read Less

Dr Harrison has been so helpful and caring with my sometimes grumpy, aging German Shepherd. She takes time to really evaluate and make sure that the dog is comfortable with her and the treatment. I truly feel that she is extending the time and quality of my dog's life. Everyone at the front desk had also been helpful and caring despite drama over mobility issues and his noisemaking. Thank you Betty Baugh!!! Read Less

Betty Baugh's saved my sweet cat's life. They welcomed us in the day after Thanksgiving even though we had never been there before and she was not their patient. Everyone was so kind and compassionate. Milly had eaten the ribbon off a gift (a warning to all). She needed emergency major surgery. Dr. Fulton explained everything to me. He was so sweet to Milly and to me. The operation was a complete success, and she came home the next day. I will always remember how exceptionally compassionate Dr. Fulton and the entire staff were to us.Betty Baugh' is the BEST. Read Less

I used to love this Clinic but today... Today just kinda ruined it for me I can never trust them to take my dog out of my sight again. So they took my baby back for a nail trim. He has PTSD due to a traumatic injury. They bring him back and as I am going to pay I notice this thing hanging from his collar. I say what is this? They say oh I calming hood. A what? I did not give my permission to have anything used on my dog. Oh it just goes over his head and face to keep him calm. And again you did not ask my permission to do anything. But...My problem is how do I trust you from now on when unless you had not made the stupid mistake of leaving it on him, you were not going to tell me anything... that is deceitful. How do I now know you are not using a muzzle or just what is going on out of my sight? I don't. All the wonderful things this clinic has done ruined for me by this deception. So very disappointed and disheartened.Read Less

Dr. Winstead is wonderful; she's knowledgeable and compassionate. Rodney is pleasant, as well. However, some of the other staff are rude or incompetent. Sharon and Holly have both told untruths when asked a question directly. Note: I would suggest not waiting on them to notify you that your pet's ashes have been returned. Contact the crematorium instead. The office staff neglected to call me when my pet's ashes were returned. When I asked why, they lied and told me that they had "just gotten them." That was not true, as Agape told me that the ashes were delivered the day before. Read Less

Overcharged for tests on two dogs at the same time that I did not authorize. One dog given a vaccine that I said no to. Other dog given a vaccine she already got. Why do the Vet assistants spend time asking you questions about the services you want for your pets if they won't communicate it with the staff. After paying $454 for a yearly checkup on two doggies I am done. I called once in the car leaving the facility because my dogs were already loaded in the car to ask why I have additional tests on my invoice that I didn't approve and the phone answered said we do those tests because we insist you do them. Geese, so you mean to tell me you do what you want and I pay it. Very unproffesional!!! I will be picking my dogs records up and seeing another competent vet. Rip offs with poor customer service!! Read Less

My entire family has been going to Betty Baugh's since the day she opened. I am now living in Washington DC and still drive my cat down to Richmond for any necessary vet appointment. Every vet is extremely knowledgeable and the support staff is kind, patient and willing to help make the visit as easy as possible for animal owners. Read Less

Dr. Winstead with Betty Baugh's Animal Clinic provides top Quality health care with compassion. Enough can not be said about the staff during end of life illnesses with our dog Jackson that was deeply loved and missed daily. The financial obligation was nothing compared to the loss! Betty Baugh's Animal Clinic is of top quality and true professionals in there trade, would recommend them to any one and still a faithful customer. Thanks Dr. Winstead and the staff at Betty Baugh's Animal Clinic! Read Less

Betty Baugh provided us with excellent care when our beloved 9-year-old lab suddenly had a seizure in May. It was a terrifying time for us but she made us feel like our dog was in the best possible hands throughout the whole ordeal. I know she takes care of hundreds of dogs but she made us feel like Blue was her only patient, often calling us after hours to check on how he was doing and comfort us while guiding us through the difficult process of tests and procedures. Blue eventually passed away due to what we discovered was a tumor on his heart and related complications. I can't thank Betty Baugh enough for helping us do everything we could to keep him comfortable in his last days with us. She doesn't just take care of her animal patients, she treats them like her own. Read Less

We loved Dr.Morgan but were very disappointed about the lengthy wait time. Being a half hour behind schedule at a place as high stress as a vet clinic is not acceptable. Waiting 20 minutes just to check out is less than ideal as well. Hoping our next appointment won't be as chaotic. Read Less

I do not trust Betty Baugh's after the three months going to their office. My kitten was taken in the back for a scheduled second vaccine in a series of two. When bringing my kitten back out front they informed my boyfriend that they had given him two shots. The extra one they provided was a mistake since my kitten had already had the full series. I already felt worried about them taking my kitten in the back, and now I know I should have trusted my instincts. When I obtained both of my kitten's medical records the appointment where they messed up was not on there even though we have receipts and verbal confirmation of the problem. It took about a week to get the correct records and a sincere apology and refund. I no longer trust this practice with my kittens based on the unnecessary vaccine without our knowledge and the way the situation was originally handled by front office staff. Make sure to double check with the person treating your animal on what will be administered in the back. Read Less

I do not trust Betty Baugh's after the three months going to their office. My kitten was taken in the back for a scheduled second vaccine in a series of two. When bringing my kitten back out front they informed my boyfriend that they had given him two shots. The extra one they provided was a mistake since my kitten had already had the full series. I already felt worried about them taking my kitten in the back, and now I know I should have trusted my instincts. When I obtained both of my kitten's medical records the appointment where they messed up was not on there even though we have receipts and verbal confirmation of the problem. It took about a week to get the correct records and a sincere apology and refund. I no longer trust this practice with my kittens based on the unnecessary vaccine without our knowledge and the way the situation was originally handled by front office staff. Make sure to double check with the person treating your animal on what will be administered in the back.Read Less

I do not trust Betty Baugh's after the three months going to their office. My kitten was taken in the back for a scheduled second vaccine in a series of two. When bringing my kitten back out front they informed my boyfriend that they had given him two shots. The extra one they provided was a mistake since my kitten had already had the full series. I already felt worried about them taking my kitten in the back, and now I know I should have trusted my instincts. When I obtained both of my kitten's medical records the appointment where they messed up was not on there even though we have receipts and verbal confirmation of the problem. It took about a week to get the correct records and a sincere apology and refund. I no longer trust this practice with my kittens based on the unnecessary vaccine without our knowledge and the way the situation was originally handled by front office staff. Make sure to double check with the person treating your animal on what will be administered in the back. Read Less

We are long-time customers of Betty Baugh's and have always been impressed with their professionalism, knowledge and genuine care for our Labrador, who has had numerous health issues.  We love and admire Dr. Betty Baugh Harrison and Dr. Morgan. Read Less

Holly at the front desk is absolutely amazing!!! She is always so helpful. Dr. Morgan who neutered my dog was so reassuring so thank you! Lastly, I am so grateful you were so kind to me when I brought in the chipmunk from our yard. I was a hot mess and felt so bad for the little guy! You guys eased his pain out of this world. Thanks!! Read Less

They have been my vet for the last few years, taking care of both my cat and dog.In general, Betty Baugh's does an adequate job as a vet.  However, my most recent experience has left a bad taste in my mouth with them.A few months ago I took my cat in for a persistent sneeze.  The doctor asked that I try an allergy med first (she recommended two different types) and then if those didn't work, she would prescribe an antibiotic treatment.I went through a course of the two separate allergy meds, with a short 2 week break in between to flush out any of the first allergy meds.  Neither worked, so I contacted Betty Baugh's about the antibiotic treatment.  The receptionist went over the doctor's notes, placed a new note in, and said she would contact me when the antibiotics were ready for pickup.After not hearing back, I again contacted the office two business days later .  The same receptionist answered.  This time, she said I would have to make an appointment and put me on hold, twice.  When she returned from placing me on hold, she was rude and short on the phone not caring about my concerns only wanting to know if I wanted an appointment.Sadly, it is time to move on from Betty Baugh's as they don't seem too concerned about their customers. Read Less

Betty Baugh has helped me handle a osteosarcoma situation with my 10-year-old dog. This dog is my first as an adult, I got him after I graduated college. the news of his cancer was tough, but she has helped me come up with the best course of action to ensure his quality of life is considered first and foremost and his pain managed. She has also cared for many pets in my family over decades. I highly recommend. Read Less

Dr. Morgan is a fabulous vet and I cannot say enough about her dedication to her clients. I brought my very sick dog in and she was able to fit her in an already busy schedule. She was very thorough with examining her and wasted no time in getting back to me with her findings. I truly appreciated that she went above and beyond for us. I cannot go without mentioning her kind bedside manner and empathy. She truly is a gem and I would recommend her to anyone searching for a new doctor. Thank you, Dr. Morgan. Read Less

my dog has been going here since he was a baby but latly my dog is now 3. The staff is horrible especially Erin the so called manager of the office. Also I heaed one of staff has been charged with animal cruelty...wow... the only person I like is Dr. Morgan who is currently out due to maternity leave....The worst unprofessional place they use to be good but it seems they let their staff do whatever they want to include speak to their loyal customers however. DONOT GO HERE OVERCHARGE AND THE STAFF HORRIBLE.....EXCEPT DR. MORGAN...WILL NOT GO UNLESS I DEAL WOTH DR MORGAN ONLY DIRECTLY. Read Less

We really love our vet - Dr. Morgan but the service and delivery has made us take our business elsewhere. She is the ONLY reason this was even 2 stars.On our last 3 visits we endured over two hours of time for basic services. Animals are taken care of out of sight which I personally do not care for but is something to know up front. Little things like clipping nails without asking ( and charging ) to giving the incorrect prescription have been some issues.I waited over 30 minutes for a bill / checkout and it was still incorrect. I've got a 20 year old cat howling and a terrified chihuahua waiting for a bill and the staff was clueless.We asked Betty Baugh to contact us and in turn her office manager called instead and was unapologetic. She had excuses for every turn. We have 4 animals and our business was obviously not valuable. Read Less

Our Mini Aussie got in a fight with a chicken wire fence on Christmas day (2013) and needed a lot of attention and work done on him. He had a abscess wound the size of a dollar bill. We couldn't have asked for a better staff to care of him the entire 4 month long wound care process. Dr. Gaffney, Dr. Fulton, and the vet techs did an amazing job. They treated our pup like he was theirs and answered all of our 9 million questions. Truly the best staff. Sadly, we had to move to Atlanta, but BB's will always be the gold standard of veterinary care for us! Read Less

The Doctors are awesome...!! Dr. Morgan especially!! BUT the staff is sometimes rude, especially the manager. I spoke on the phone with her about the medication going up from 24 to 97 that is the biggest jump I have seen in the three years I have been going there. Also she kept trying to state it was my fault for not asking the price but when I initially called to refill my meds I was told the same price. No longer will get my medication from there since hence it is my fault I was told the wrong price. As far as my dog going there well he will still go see Dr. Morgan. Read Less

Thank you so much for taking care of our little pug! I was worried sick all day but when we came to see my dog he seemed to love the nurses and they were extremely kind. :) most definitely going back if we have anymore problems Read Less

If I could give this place zero stars I would. They used to be good. Used them for years, but no more. Staff and doctors are incompetent. Took my Cavalier King Charles Spaniel in for what appeared to be an ear infection. Young vet said it was glue ear. Gave us medicine. When the ear didn't get better, we went to a different Vet for a second opinion. Low and behold there was a piece of grass stuck at the bottom of the ear canal. The vet at Betty Baugh's didn't even bother to look in the ear. Stay away from these people. Never again. The whole place is full of incompetent people.Read Less

We have had two vets come to our house to care for our elderly dog. The first visit, Dr. Morgan and her assistant came.  They spent a good amount of time observing our dog in the backyard to see if he had neurological or pain problems.  She thoroughly examined him in his own setting, and gave us a plan to keep him happy and comfortable in his last months of life.  Unfortunately, a couple of months later, we realized it was time to put him down.  He was losing his ability to use his back legs, and he was going in and out of getting sick and avoiding food.  We had tried using a harness to help him out to the bathroom, but he started to collapse more and more, and we didn't want his final days  to be in pain.  The vet who came out, Dr. Baugh, was so kind.  It was such a hard day for our family. And she and her assistant were very compassionate.  She didn't rush us, allowed us to spend our last moments with our almost 15 year old dog.  And she talked to us throughout the procedure so we knew what was happening.We did have some minor problems with the person scheduling the visit and taking our payment, but nothing to overshadow the incredible care. Read Less

In my experience, Betty Baugh's is overrated. I have had repeated problems there, practically every time I go there with my cat, in fact. The veterinarian is fine, competent and nice, but the staff constantly falls short. Today was a perfect example. Several days ago, I went there to get prefilled B-12 syringes for my cat. They gave me three syringes but charged me for twelve. They also gave me needles that were too large, and larger than ones I had previously been given. When they gave me the remaining prefilled syringes, they gave them to me in a clear plastic bag, even though it was the middle of the day and B-12 degrades quickly in sunlight. The last time I took my cat it was even worse. He was there for routine blood testing and nail trimming. While he was in the back, the staff person at the desk casually asked me if he was there for a percorten injection. That was apparently on his order, but I had no idea what a percorten injection was. (Apparently it is to treat hyperadrenocorticism, which my cat does not have.) They consistently fail to call on a timely basis with lab results, or return calls timely. In addition, the waiting area is usually dominated by dogs and is extremely loud, and the wait for routine appointments after arriving is, in my opinion, unreasonably long. I recently moved to Richmond from Chicago and am accustomed to taking my cat to highly competent veterinary clinics. This one falls substantially short, in my experience. Read Less

Absolutely love them! Every doc I encountered was terrific. And the front desk staff and the tech's are great. A truly professional and caring office. Extra kuddos to Amanda C. for being so gentle with my not so friendly cat. Read Less

We took my puppy to Betty Baugh's after my roommate told me that's where she took her dog. When we walked in, the front desk staff was GREAT. Super friendly, and we were seen really quickly. The nurse who helped us was also very friendly and played with our German Shepherd puppy. That's where the "good" stopped. Todd Gaffney was our DVM, and he was horrible. He was very condescending and when I tried to explain my reasonings for what I was feeding him, where he was sleeping, etc. he would constantly interrupt me with his very rude retorts. In my experience, I pay a veterinarian for sound medical advice for my pet, not sass. The medical advice wasn't even particularly useful; he told me that my dog's ears were "fine" when in fact he had a bad case of ear mites. The only way I would recommend this veterinary practice to my colleagues is if they did NOT see him. He's awful! Read Less

What a traumatic experience, do not take your pet(s) here! False information recorded during my call to receptionist, misdiagnosis of pet, improper medication prescribed, lack of compassion and no apology after the fact.Had I not taken my pet to another vet and received the opinion of a 3rd vet (a behavior specialist), my dog would have been taking the wrong medication for the wrong diagnosis, and would be a week away from being euthanized, thanks to the lack of thorough care she received at Betty Baugh's, specifically by Dr. Molly Morgan, DVM.Called to bring in my dog for a comprehensive exam, as she was exhibiting signs of pain but we weren't sure where. I learned after getting my pet's records that the receptionist wrote down, "Owner extremely fearful of pet, may be time to euth." These words NEVER came out of my mouth. I described her discomfort as her growling when touched in the rear, then rolling onto her back and whimpering. This incorrect transcription of my call led to prejudgments about my dog's behavior and alleged "aggression," and inflammatory and accusatory information was put in her chart. She does not have an aggression problem. After seeing an amazing veterinary surgeon, who took the time to do a thorough exam, my dog was treated for a fully impacted anal gland. Some antibiotics and she's already feeling better, zero signs of aggression because she is no longer in pain. Filing official complaints with the American Veterinary Medical Association, VA Board of Veterinary Medicine, the American Animal Hospital Association, and the BBB. I know mistakes happen, but there are too many mistakes to overlook in this case. Never going back again, and will be sure to share my experience with as many people as possible to avoid this happening to someone else. Read Less

Price - five stars - seriously, I have three dogs so I call around and make sure I am getting a good price because just a few dollars difference in a vaccination can add up quickly for us.  BB's had the best office visit, annual exam and vaccination prices.Location - five stars - I could walk my dogs to the appts if necessary.Service - five stars - truly, Dr. Leslie Jones was a pleasure.  Gave us our options, great explanations of procedures and allergies and whatever the issue was.We left a phenomenal vet in Texas and didn't think he could be replaced - but Betty Baughs looks like its going to be a winner. Read Less

I will begin by saying that I NEVER write negative reviews of businesses. I am a small business owner and I know some days you are just ""off your game."" That being said I had an awful experience at this clinic and will never go back. I've used Betty Baugh for a little over a year because, while pricey, it is very close to my house and the doctor I usually see is very nice and has even called the next day just to follow up after a treatment. A week ago my cat got extremely ill and I called first thing in the morning. (While the web site says that they open at 7:30, no one answered the phone until 8:15.) My usual doctor was not in and I agreed, because of the emergency, to see whoever could take me first. I explained that I thought something was very wrong, told her the symptoms and suggested that it could be renal failure or kidney related. She was cool and uninterested and interrupted to say they could see me at 10. I arrived with a limp, vomiting cat and, as I entered, noticed a sign on the door ""reminding me"" of ""remodeling."" Remodeling they were. There were obvious signs of construction, no real seating or waiting area and also, to my horror, a makeshift exam table in that waiting area. I was told to put my cat on that table as a dog began barking thirty feet away and the sound of hammers and sawing came from the usual exam rooms. The workers were hollering back and forth and walking through the waiting area and the receptionists and nurses were joking and carrying on about twenty feet away while I was told my cat had a most-likely cancerous mass in her stomach the size of a golf ball. The doctor then apologized, patted my back and said they would normally take x-rays but they didn't have any x-ray equipment set up (or any equipment for that matter) and said they would draw blood and give her fluids. Giving her fluids in this third-world style set up took five minutes and the cat screamed the entire time, causing the receptionists to have to talk louder over the noise. The whole thing took less than twenty minutes, was $200 dollars and I left knowing nothing, sobbing and with a terrified cat. I have since gone to another vet, gotten x-rays and a thorough explanation of my options. They even booked an appointment immediately with a specialist that is usually too busy to see anyone last minute. I, naturally, had to pay all over again but it was surprisingly less than Betty Baugh, with the x-ray included. I did not leave crying. My real question is why stay open during remodeling if you have no exam rooms available and no equipment set up? Why, when I clearly explained the gravity of the situation over the phone, would they not have said they couldn't really do anything there and recommend another hospital? I understand that closing up for a few days means not making money. I also think that placing the owner and her dying animal in the back of the waiting room amid boxes and junk while, with their animal screaming, people are walking around talking, laughing and also staring at them is cruel and not a small bit traumatizing. Read Less

The hectic environment can be unsettling for a nervous animal. Many parents bring their kids to see the pets for adoption, and the walls are so thin that my cat gets nervous hearing the kids scream with joy. And I like to hold the cat (in his carrier) on my lap when there are dogs around, but sometimes there is just nowhere to sit. But the worst part is the actual ""busyness."" Case in point: Last year my cat needed to have an ultrasound, so we made an appt for the next week. He was not to eat or drink after a certain hour (midnight maybe). So he fasted and I dropped him off at Baugh's around 8 the next morning. Around 5:00 I received a call from the vet who was to perform the ultrasound. She said they were so busy due to an unexpected emergency, and they had not been able to perform the ultrasound. She further stated that it would be best if we rescheduled for another day because if she did the ultrasound now, she would feel rushed. (Are you kidding me?) So my poor cat was hungry ALL DAY and stuck in a cage with other cats around, barking dogs around etc, and we had to do this all over again? We rescheduled, she performed the ultrasound, and that was the last time I went to Baugh's. I did have to call them back, though, because they double-billed me. Read Less

I have two dogs, both of whom have been essentially lifelong patients of the clinic. While we have seen a number of different Vets in the practice, all have been kind, thorough and professional. Continuity of care has never been an issue as they keep accurate chart notes.My only issue with Betty Baugh's Animal Clinic is the front desk staff. On a scale of 1 to 10, they are consistently rated at a 5 in my book. They do their jobs, but do not make any effort to be friendly, appear to move at no more than 3/4 speed, and can seem perplexed by the most basic of questions.I am willing (usually) to put with the front office staff's faults because the professional care is so good. Pity the people out front aren't on par with the folks in the back! Read Less

I took my Westie puppy to Betty Baugh's and was blessed with Dr. Leslie Jones. My dog struggled with skin issues and food allergies when I bought him at 8 weeks, by 15 weeks he is completely healthy eating food that doesn't bother him. Dr. Jones went above and beyond the call of duty. I received a phone call the day after each set of puppy shots, and when I phoned the clinic Dr. Jones called me back that day. She gave great advice on how to raise a healthy puppy and eased my nerves as a new mom. I recommend that anyone who likes personal contact with their vet, to make an appointment with Dr. Leslie Jones. Read Less

I have used this clinic for 6 years and never have had an issue with them. I love the docs there and my animals have always been treated great. I have used their acupunture services and chinese herbs from Dr Harrison and have had great results. Great local and locally owned clinic in richmond.. Read Less

I took my two dogs here for over a year and I would not recommend Betty Baugh's to anyone. Although the office is nice and in a nice area of town, I had several issues. First, we saw a different doctor every time we went, and with a sickly dog, there was no continuity. The dental doctor also said she would research a certain condition and call us back, and I never received the call. In one instance, my dog was very rudely treated by a tech, and the care given was anything but thorough. They also failed to inform me when my shots were due. I would try a different place if you love your pets. Read Less

I've been taking my 3 dogs and 3 cats to Betty Baugh's for 5 years now, and am uniformly delighted with the clinic's atttentiveness, level of care, and friendliness. I have a favorite vet, but have also seen at least three others, and have had good experiences with all of them. They maintain good records, and make a point of familiarizing themselves with my pets' histories so that every visit is part of an ongoing pattern, rather than an isolated incident; they also call to follow up on treatment to see how it's working out. I like the balance the clinic maintains between hands-off and aggressive care, and the way the vets explain my options to me, and make me the major voice in any treatment plan. I'm usually able to get appointments on short notice -- plus, they make housecalls (and for a very reasonable charge). Read Less

An alternative lifestyle friendly vet. I was impressed initially, until I had a technical medical issue/questions that only the vet could answer... and was told she would return my call...well, someone other than the doctor called, and wasnt particularly friendly or helpful, they said the doctor told them to call me. I decided to look for another vet. Read Less