Bon Air Animal Hospital
Richmond, Virginia
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General Info
Bon Air Animal Hospital in Richmond implements a time-aware method for animal care that synchronizes services with pets' adjustments to light temperature and emotional pacing while families across Virginia trust their approach. The clinic meticulously examines entry posture alongside sound sensitivity while assessing pacing patterns and focal behavior. During exams medical steps follow the animal’s response cycle. Ears and teeth are examined during moments of curiosity while abdominal checks or joint evaluations are timed for windows of calm. Pet owners receive inquiries regarding minute behavioral changes such as their pets' resting locations in the house and their mealtime approaches, along with whether they spend extended periods near doors or soft surfaces. Bon Air Animal Hospital provides diagnostics age-adjusted physicals preventative screenings GI stabilization endocrine care surgical prep and post-op reflection routines. Pet appointments transform into full-service sessions or split between two shorter visits based on animal temperament and caregiver availability. Medical staff members manage their tasks based on pets’ behavioral cues instead of checklists adjusting their work according to animals’ movement speeds and touch sensitivities. Families obtain daily debriefs aligned with their pet’s rhythm which outline time-bound symptoms and post-stimulation behaviors while providing rebalancing observation techniques. A combination of text check-ins with pacing charts and adjustable timelines ensures follow-up care aligns with the pet's emotional state instead of solely clinical standards. Bon Air Animal Hospital delivers veterinary services to Richmond families and all Virginia residents that match pets' natural living patterns and daily routines in real home environments.
Team
Thomas Haney
Veterinarian
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Reviews
Fracineide F Beattie
2 Oct 2021
REPORT
Everyone very professional and friendly. Dr. Haynes the best very dedicated and professional. Thank YOU!
K B.
14 Mar 2019
REPORT
First time coming to this vet. Was told that there was a 25 dollar work in fee, ok no problem since I did not have an appointment. They charge 268.00 for blood work and didn't even mention to me the c...
First time coming to this vet. Was told that there was a 25 dollar work in fee, ok no problem since I did not have an appointment. They charge 268.00 for blood work and didn't even mention to me the cost of everything before doing procedures. Needless to say, I probably will not be bringing my other animals to this location. I have never paid so much for blood work before. The most I have paid was 150. Can only imagine how much they charge to pull my dogs teeth. Unreal.
Rebecca H.
2 Nov 2018
REPORT
I can't say enough great things about Bon Air Animal Hospital. I've visited twice this year for emergencies and both have had excellent outcomes. I recently took my dog, Scarlett, in for an emergency ...
I can't say enough great things about Bon Air Animal Hospital. I've visited twice this year for emergencies and both have had excellent outcomes. I recently took my dog, Scarlett, in for an emergency visit. She was having trouble walking and getting up, and eventually stopped walking completely. Obviously I was a mess, but everyone at Bon Air was so nice. At our old vet, they would've ordered blood work, x-rays, the works. Bon Air started Scarlett on anti inflammatory medicine before jumping to conclusions and told me to monitor her symptoms. It was relieving to go to a vet that doesn't add to your anxiety by convincing you to get unnecessary testing and x-rays. Scarlett is completely recovered and running around again! At previous vets, I've left feeling like I got taken advantage of because I care about my pets, but that's never been the case here. As long as we're in the Richmond area, my pets will only be seen by Bon Air!
Kim H.
19 Oct 2018
REPORT
This was our first visit to Bon Air Animal Hospital. Dr. Jones was wonderful with Pancake the Cat -the staff was pleasant and efficient and the quality of care was excellent. Love our new vet. Will...
This was our first visit to Bon Air Animal Hospital. Dr. Jones was wonderful with Pancake the Cat -the staff was pleasant and efficient and the quality of care was excellent. Love our new vet. Will continue to use Dr. Jones and Bon Air Animal Hospital for our pet care and grooming .
Scott H.
15 Oct 2018
REPORT
I've been coming to Bon Air animal hospital for 15 years. This exemplary team of professionals have tended to, cared for, and literally saved many of my furry family members. Facing everything from ra...
I've been coming to Bon Air animal hospital for 15 years. This exemplary team of professionals have tended to, cared for, and literally saved many of my furry family members. Facing everything from rare diseases such as S.A.R.D.S, to the struggles of dealing with cancer and extreme digestive issues that would have ended the lives of my pets years before their inevitable passing, they've giving us not only hope, but actual results culminating in having our pets with us years longer.I cannot say enough about the doctors, the assistants, the front desk, and all staff that I have encountered in all of these years coming here. The authentic heart they have for all pets who come here for treatment is obvious.In this last round where our little chihuahua was brought back from the brink from intestinal issues, Dr Cline in particular was amazing and for not one moment did I feel I wasn't in the best hands with someone who was going to lookout for both my bank account and more importantly my sweet little family member. Dr Lipstock gave excellent care after hours, and over the entire weekend, and called me with updates daily. I truly appreciated that level of communication.Witnessing the logical progression of steps the doctors here take in evaluating and treating symptoms is impressive and comforting, with a minimalistic but realistic approach, and always with an eye on the needs, comfort and speedy recovery of the injured and sick.Highly recommended!
Kelly R.
22 Aug 2018
REPORT
I have nothing but amazing things to say about this practice. We see Dr. Jones and she is by far the best vet I have ever been to. What makes her such an amazing vet....? She takes the time to listen ...
I have nothing but amazing things to say about this practice. We see Dr. Jones and she is by far the best vet I have ever been to. What makes her such an amazing vet....? She takes the time to listen to you and treat the entire family. She gets to know both the owners and the dog and give us her undivided attention. She entertains all of our questions and makes sure all questions have been answered. On top of that she uses a blended approach of traditional medicine and holistic. This is the same type of treatment I use for myself and it's the perfect blend of both styles.After finding Dr. Jones, I don't know how we could ever go anywhere else. I wish we could find a human doctor who is as good as she is.......
Kristin Twine
16 Jul 2018
REPORT
The staff always does an amazing job. They help fit us in with last minute appointments when we call in a panic. All of the doctors truly care about their furry patients and it shows!
Jeni Appel
3 Jul 2018
REPORT
Absolutely wonderful. My cats are super sensitive and took right to them. I was amazed. Cannot praise them enough for improving my kitties' quality of life. Even if you are worried they all have a jus...
Absolutely wonderful. My cats are super sensitive and took right to them. I was amazed. Cannot praise them enough for improving my kitties' quality of life. Even if you are worried they all have a just positive attitude. Excellent technique in calming old/scared pets ( and owners)- GREAT attitude. Kindness with real knowledge. Also affordable - fair pricing. They are the whole package as they say. My pets and I cannot praise you enough. You all are the best - Tang sends a special purr to Dr. Jones!
Sharon deCheubel
1 Jul 2018
REPORT
Dr. Jones is amazing. She is so caring and gentle with my senior girl Abby and is helping her with acupuncture. She is so patient with my crazy wild boy Bryce and acupuncture has helped him greatly.
Thomas Dwyer
29 Jun 2018
REPORT
They are really good. They have taken care of both my cat and my dog. Very professional but obviously very caring. Recommend without hesitation.
Erin Clippinger
28 Jun 2018
REPORT
We love Bon Air Animal Hospital. The doctors are very knowledgeable and clearly care about the animals and families. We would highly recommend this office!
Mary Blanton
9 Jun 2018
REPORT
The staff is friendly and smart. My Davy Baby was very happy when we left. The staff cares about your pet
Shusonya Whitaker
4 Jun 2018
REPORT
Very attentive & caring atmosphere with very reliable staff and quick response time. My dog has been very well taken care of.
James Mansfield
2 Jun 2018
REPORT
Best one we have been to. Staff are friendly, can always fit you in and the vet we had was excellent and took the time to call us to go over everything. Went there after several disappointing visits ...
Best one we have been to. Staff are friendly, can always fit you in and the vet we had was excellent and took the time to call us to go over everything. Went there after several disappointing visits to a place in Church Hill and Freddie dog is now on the mend.
John.Carolyn Johnson
17 May 2018
REPORT
Have been using them many years. Always friendly, competent, caring, and professional.
Ashley Edwards-Giltrop
15 Mar 2018
REPORT
I just drove over 2 hours to see Dr. Haney and it was well worth the drive. The front desk staff was extremely helpful. I needed to make a last minute appointment and they were able to see me the foll...
I just drove over 2 hours to see Dr. Haney and it was well worth the drive. The front desk staff was extremely helpful. I needed to make a last minute appointment and they were able to see me the following day. Dr. Haney answered all of my questions and never made me feel rushed. He even saw us earlier than our scheduled appt. as we had arrived early. I am very impressed and a special thanks to everyone at Bon Air!! :)
Susan Cox
26 Feb 2018
REPORT
Good vets, nice staff, very clean. Always busy but wait times are not bad.
Frank Drake
23 Jan 2018
REPORT
Very personable. Don't have long wait times. If you call him up with a problem they will get you in that day dr. Haney and the rest of the team are good vet
Lisa D.
29 Dec 2017
REPORT
We have several (9) pets that we had brought here for care since around 2012. We really liked Dr. Lipstock. The techs were fine--no major complaints. Most of the receptionists have been very friendly...
We have several (9) pets that we had brought here for care since around 2012. We really liked Dr. Lipstock. The techs were fine--no major complaints. Most of the receptionists have been very friendly but some have not been as welcoming. What lost my business was what happened today: our dog has an injury to her paw and needed to be seen today. I called early but they were already booked. They did offer to work her in---but for a "work in fee". I've never been to any physician or vet that charges a fee to work someone in when they have no available appointments to offer. We have given them a lot of business over the years, and it just really rubbed me the wrong way that they wanted to charge an extra fee to work in an injured animal. So I will be transferring care to all 9 of my pets elsewhere. Their greed cost them a lot of future business.
ADLs Mom
3 Nov 2017
REPORT
We have been taking our pets here since 2002 and they are simply amazing! I would have given a 5 star review a long time ago, but what made me finally do it was our recent visit. I had a 16 year old ...
We have been taking our pets here since 2002 and they are simply amazing! I would have given a 5 star review a long time ago, but what made me finally do it was our recent visit. I had a 16 year old cat that we had to have euthanized. He was severely dehydrated and unable to eat, drink or walk. My son and I took him in and we had no clue what to expect as this was our first time having to say goodbye to a pet.
The kindness and compassion from everyone from the time I called to the time we left was amazing. They got us in a room immediately, took our payment in the room so we didn't have to stop at the desk on the way out while we were grieving, gave us plenty of time to say good bye, assured us we were doing the right thing, the list goes on....Dr. Haney even took a few minutes to make sure that my 9 year old son who wanted to go with me had any and all questions that he had answered. He addressed each question with an answer that my son could understand and with so much compassion.
We have dogs and cats and have never had a bad experience at this office. After today, they have earned not only even more of my respect but my loyalty as a pet owner.
Alex Glaser
23 Oct 2017
REPORT
Best vet ever! We have been taking all of our dogs here for years and they are just awesome. All of the vets are super nice and knowledgeable. The building is nice and always clean. I will never go to...
Best vet ever! We have been taking all of our dogs here for years and they are just awesome. All of the vets are super nice and knowledgeable. The building is nice and always clean. I will never go to another vet.
Justin Buhl
31 Mar 2017
REPORT
My cat was weezing a lot and I was able to get him in the same day. Friendly and knowledgeable vet. Very clean and professional veterinarian.
Joe Roskowski
24 Feb 2017
REPORT
I was visiting town when one of my dogs got a severe eye infection. They were able to get me in to see a vet same day despite a full schedule, and quickly diagnosed what was wrong. They made me feel v...
I was visiting town when one of my dogs got a severe eye infection. They were able to get me in to see a vet same day despite a full schedule, and quickly diagnosed what was wrong. They made me feel very comfortable, clearly explained each test or procedure, and discussed the process they went through diagnosing my dog. Great service and nice people!
Kress F.
16 Feb 2017
REPORT
My family has been using this veterinary office for over ten years. For 5 animals, ranging from a kitten to a 20 year old cat and a puppy to a 15 year old dog, they always have the proper care and sup...
My family has been using this veterinary office for over ten years. For 5 animals, ranging from a kitten to a 20 year old cat and a puppy to a 15 year old dog, they always have the proper care and support for our animals. They have never lead us astray and they care deeply for all of our animals, who they know by name!
Leigh Fountain
11 Feb 2017
REPORT
Compassionate place to take your well-loved furry companions. I have known Dr. Tom Haney for 15+ years, and he, along with the rest of the staff, are efficient, thorough, and truly love animals. Bes...
Compassionate place to take your well-loved furry companions. I have known Dr. Tom Haney for 15+ years, and he, along with the rest of the staff, are efficient, thorough, and truly love animals. Best vet in town.
Emily Connor Fort
2 Jan 2017
REPORT
All of the vets at Bon Air Animal Hospital (Drs. Cline, Haney, and Lipstock) are excellent, and I recommend all of them. They employ a team approach to patient care, and because of that, I've always b...
All of the vets at Bon Air Animal Hospital (Drs. Cline, Haney, and Lipstock) are excellent, and I recommend all of them. They employ a team approach to patient care, and because of that, I've always been able to see one of the vets very soon after calling for an appointment--and it is always at an appointment time that's convenient for me.
With that said, I have had difficult times when I relied on one vet at Bon Air in particular for help with my very ill dog. That vet was always always there for me, no matter what. So, Bon Air offers a team approach with individual attention. It doesn't get any better than that!
Dexter Ramey
29 Nov 2016
REPORT
Just had a difficult decision to make with my Rockycat and the doctor and staff were amazing and supportive. Thank you all for making Rocky's passing as easy as possible.
Peter Fisher-Duke
22 Nov 2016
REPORT
Convenient location and friendly staff who treats you and your pet like a life long friend. First impression couldn't have been better: our cat was having her kittens and despite the fact that we had...
Convenient location and friendly staff who treats you and your pet like a life long friend. First impression couldn't have been better: our cat was having her kittens and despite the fact that we had never been there before they recognized the emergency at hand and were at the door waiting for us less than 5 minutes after I called to tell them the situation. They seem to stay very busy and the only complaint I've heard some people say is it's expensive. However, from my experience, if that's true it's not a deal breaker because it's nothing more than a few bucks compared to other vets on Southside
Mark Elliott Abrams
25 Sep 2016
REPORT
Plain, simple and to the point, there is NOT another vet hospital in Virginia like BAAH. They, the vets and staff are totally AWESOME.
Amy Nolan McGlynn
22 Jun 2016
REPORT
I've lived in many major cities, and even used Oprah's vet in Chicago. These folks are terrific. Knowledgeable and caring. Can't say enough about them.
Julia Ferguson
11 Jun 2016
REPORT
I work at an animal hospital down in Roanoke, and am in town for the weekend for my sisters baby shower. They worked me in on a Saturday morning, which I know is a busy day, and the visit was quick an...
I work at an animal hospital down in Roanoke, and am in town for the weekend for my sisters baby shower. They worked me in on a Saturday morning, which I know is a busy day, and the visit was quick and easy. Dr. Haney was very kind, and gentle with pepper and got blood results in a quick manor. The front desk staff was kind, the tech was kind, the assistants were all kind, overall I had an awesome visit, being on the other side of the spectrum. Thank you everybody for helping my gal get back on her feet again.
Whitney Haynes
1 Jun 2016
REPORT
There isn't a single other vet that my family will trust. They are kind and compassionate and just the best! Dr Haney, Dr Cline and our usual vet Dr. Lipstock are all amazing!
C.g. Learn
28 Apr 2016
REPORT
I felt very comfortable the minute I stepped in the door. I was looking for a vet to replace mine that retired. I was so impressed with my first visit, I had all the records transfered. My 2 kids (cat...
I felt very comfortable the minute I stepped in the door. I was looking for a vet to replace mine that retired. I was so impressed with my first visit, I had all the records transfered. My 2 kids (cats) were very relaxed with the vet. I can't say enough good things about Bon Air Animal Hospital. I am happy to say My 2 kids have found their new vet.
Stacy Sarver
8 Feb 2016
REPORT
Legion is my 10 week old baby. The doctors and staff have been amazing with him. I'm so happy we found Bon Air they are wonderful!
Kimberly Claire Blevins
4 Feb 2016
REPORT
We chose Bon Air Animal Hospital because of its location. It's 3 blocks away and I see it every day. Dr Cline saw our new puppy, Beanie, and we could not be more pleased with her as well as her staff....
We chose Bon Air Animal Hospital because of its location. It's 3 blocks away and I see it every day. Dr Cline saw our new puppy, Beanie, and we could not be more pleased with her as well as her staff. Beanie was also very comfortable with everyone there. If you are looking for an excellent staff, Vets, and prices; BAAH is the place! Thank you!
Mikki Hopcroft
19 Jan 2016
REPORT
Just recently started going to Dr. Cloman at Bonair Animal Hospital and cannot say enough nice things about the Dr. Cloman and the staff. Dr. Cloman is thorough but conservative and we feel very good...
Just recently started going to Dr. Cloman at Bonair Animal Hospital and cannot say enough nice things about the Dr. Cloman and the staff. Dr. Cloman is thorough but conservative and we feel very good about the change.
Larissa Dobransky
11 Jan 2016
REPORT
We love Bon Air veterinary and Dr. Haney. As first time dog owners we have been very happy with our experience there and feel relieved to know that if our Abby ever gets sick she will have great staff...
We love Bon Air veterinary and Dr. Haney. As first time dog owners we have been very happy with our experience there and feel relieved to know that if our Abby ever gets sick she will have great staff caring for her!
Eric Gehler
17 Nov 2015
REPORT
A Great Animal Hospital, They truly care about your pets and understand how much your pets mean to you. Very professional, great staff and great service.
Rebekah Goff
14 Jul 2015
REPORT
saw Dr Bonnie Cline yesterday and she was AMAZING! cared about my concerns for my dog, looked him over thoroughly. I would 100% recommend this place, every time I go my dog and I are treated so well.
Jade W.
9 Jan 2015
REPORT
We have been taking our dogs to Dr. Haney for 5 years. He is awesome! We love this practice. He is always reassuring and helpful. We have one dog that has lots of medical issues and he has been a hu...
We have been taking our dogs to Dr. Haney for 5 years. He is awesome! We love this practice. He is always reassuring and helpful. We have one dog that has lots of medical issues and he has been a huge help in coming up with his maintenance plan and keeping him healthy. High recommend Dr. Haney and Bon Air Animal Hospital to all pet owners.
Whit Brooks
9 Sep 2014
REPORT
Dr. Haney and team are amazing. They truly care for your animal as if it their own. Diversely trained they can treat about anything with four legs. Dr. Lipstock is great, a recent graduate he is up t...
Dr. Haney and team are amazing. They truly care for your animal as if it their own. Diversely trained they can treat about anything with four legs. Dr. Lipstock is great, a recent graduate he is up to date on the latest technologies and practices. I wouldn't go anywhere else.
Christina K.
1 Nov 2013
REPORT
We have been using Dr. Haney as our vet since we moved to Richmond over 11 years ago. Initially we began seeing him with our 2 middle aged labs and he was always patient at that crazy double check up ...
We have been using Dr. Haney as our vet since we moved to Richmond over 11 years ago. Initially we began seeing him with our 2 middle aged labs and he was always patient at that crazy double check up appointment. Where this practice really shined was when they began to get older and we started running into the "big" issues like tumors and liver disease. Dr. Haney was always patient and made sure we understood all of our options with out pressuring us to go to extreme measuresWe are back now with a 3 year old lab and the practice has been just a good, if not better. The new facility is great and they now have the ability to do boarding. Which was great when we went on vacation last year and our dog had stitches in his foot and could not be trusted at the regular kennel.Staff is always great, they are always able to work us in at the last minute and really love animals!
Danielle W.
11 Aug 2013
REPORT
We recently adopted a rescue dog who is a little quirky. Actually he's a ridiculous, anxious mess but I'm biased already. The trainer at the rescue organization recommended Bon Air Animal Hospital as...
We recently adopted a rescue dog who is a little quirky. Actually he's a ridiculous, anxious mess but I'm biased already. The trainer at the rescue organization recommended Bon Air Animal Hospital as a vet she has had good experiences with in our area. So we scheduled an initial check up.Puppy puked on the way to the vet. One of the technicians saw our car arrive with puppy puke and, even though she had not even started her shift, she came right over to offer to help us. She offered cleaning supplies and, seeing the we had our hands full of anxious puppy, offered to go out to our car and clean it up while we were at the appointment. We didn't take her up on it but that is totally above and beyondThe front desk staff was very helpful and friendly when we were filling out paperwork. Dr. Haney was very patient with our fearful pup and patient with me the overly curious owner with a million questions. He even took my question about grain free organic dog food seriously -- yeah, I'm that kind of dog owner.It turns out that our rescue pup needed his ears cleaned and treated for bilateral infection, two vaccinations, and the dreaded anal glands examined. This is for a puppy who is literally scared of things like garbage bags, tile floor, and his own reflection. The two female technicians who worked with us were wonderful. All of this took forever, crouched on the floor with the four of us (three people, one puppy) all wrapped around him like a pretzel. They were so patient with him, never rushed and went out of their way to help puppy feel safe.We were very impressed with all aspects of the care here.
James Taylor
12 Jul 2012
REPORT
We take our pets to Dr. Haney at Bon Air Animal Hospital. They love the pets and take great care of them.
Our dog, Maddy, decided to eat some feminine products in January, and they were quick to see...
We take our pets to Dr. Haney at Bon Air Animal Hospital. They love the pets and take great care of them.
Our dog, Maddy, decided to eat some feminine products in January, and they were quick to see us and ever so helpful. Took great care of her!
Business Hours
Monday
Mon
08:00AM-19:00PM
Tuesday
Tue
08:00AM-19:00PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
Thu
08:00AM-19:00PM
Friday
Fri
08:00AM-19:00PM
Saturday
Sat
09:00AM-12:00PM
Services
Acupuncture
Allergies
Anaesthesiology
Cardiology
Cold Laser
Dental
Dermatology
Euthanasia
Homeopathy
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Bon Air Animal Hospital
Richmond, Virginia
Book an Appointment
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General Info
Bon Air Animal Hospital in Richmond implements a time-aware method for animal care that synchronizes services with pets' adjustments to light temperature and emotional pacing while families across Virginia trust their approach. The clinic meticulously examines entry posture alongside sound sensitivity while assessing pacing patterns and focal behavior. During exams medical steps follow the animal’s response cycle. Ears and teeth are examined during moments of curiosity while abdominal checks or joint evaluations are timed for windows of calm. Pet owners receive inquiries regarding minute behavioral changes such as their pets' resting locations in the house and their mealtime approaches, along with whether they spend extended periods near doors or soft surfaces. Bon Air Animal Hospital provides diagnostics age-adjusted physicals preventative screenings GI stabilization endocrine care surgical prep and post-op reflection routines. Pet appointments transform into full-service sessions or split between two shorter visits based on animal temperament and caregiver availability. Medical staff members manage their tasks based on pets’ behavioral cues instead of checklists adjusting their work according to animals’ movement speeds and touch sensitivities. Families obtain daily debriefs aligned with their pet’s rhythm which outline time-bound symptoms and post-stimulation behaviors while providing rebalancing observation techniques. A combination of text check-ins with pacing charts and adjustable timelines ensures follow-up care aligns with the pet's emotional state instead of solely clinical standards. Bon Air Animal Hospital delivers veterinary services to Richmond families and all Virginia residents that match pets' natural living patterns and daily routines in real home environments.
Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:00PM
Friday
08:00AM-19:00PM
Saturday
09:00AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Acupuncture
Allergies
Anaesthesiology
Cardiology
Cold Laser
Dental
Dermatology
Euthanasia
Homeopathy
In-House Blood Analysis
Isolation Unit
Laboratory
Microchipping
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Team
Thomas Haney
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Fracineide F Beattie
2 Oct 2021
Everyone very professional and friendly. Dr. Haynes the best very dedicated and professional. Thank YOU!
K B.
14 Mar 2019
First time coming to this vet. Was told that there was a 25 dollar work in fee, ok no problem since I did not have an appointment. They charge 268.00 for blood work and didn't even mention to me the c...
First time coming to this vet. Was told that there was a 25 dollar work in fee, ok no problem since I did not have an appointment. They charge 268.00 for blood work and didn't even mention to me the cost of everything before doing procedures. Needless to say, I probably will not be bringing my other animals to this location. I have never paid so much for blood work before. The most I have paid was 150. Can only imagine how much they charge to pull my dogs teeth. Unreal.
Rebecca H.
2 Nov 2018
I can't say enough great things about Bon Air Animal Hospital. I've visited twice this year for emergencies and both have had excellent outcomes. I recently took my dog, Scarlett, in for an emergency ...
I can't say enough great things about Bon Air Animal Hospital. I've visited twice this year for emergencies and both have had excellent outcomes. I recently took my dog, Scarlett, in for an emergency visit. She was having trouble walking and getting up, and eventually stopped walking completely. Obviously I was a mess, but everyone at Bon Air was so nice. At our old vet, they would've ordered blood work, x-rays, the works. Bon Air started Scarlett on anti inflammatory medicine before jumping to conclusions and told me to monitor her symptoms. It was relieving to go to a vet that doesn't add to your anxiety by convincing you to get unnecessary testing and x-rays. Scarlett is completely recovered and running around again! At previous vets, I've left feeling like I got taken advantage of because I care about my pets, but that's never been the case here. As long as we're in the Richmond area, my pets will only be seen by Bon Air!
Kim H.
19 Oct 2018
This was our first visit to Bon Air Animal Hospital. Dr. Jones was wonderful with Pancake the Cat -the staff was pleasant and efficient and the quality of care was excellent. Love our new vet. Will...
This was our first visit to Bon Air Animal Hospital. Dr. Jones was wonderful with Pancake the Cat -the staff was pleasant and efficient and the quality of care was excellent. Love our new vet. Will continue to use Dr. Jones and Bon Air Animal Hospital for our pet care and grooming .
Scott H.
15 Oct 2018
I've been coming to Bon Air animal hospital for 15 years. This exemplary team of professionals have tended to, cared for, and literally saved many of my furry family members. Facing everything from ra...
I've been coming to Bon Air animal hospital for 15 years. This exemplary team of professionals have tended to, cared for, and literally saved many of my furry family members. Facing everything from rare diseases such as S.A.R.D.S, to the struggles of dealing with cancer and extreme digestive issues that would have ended the lives of my pets years before their inevitable passing, they've giving us not only hope, but actual results culminating in having our pets with us years longer.I cannot say enough about the doctors, the assistants, the front desk, and all staff that I have encountered in all of these years coming here. The authentic heart they have for all pets who come here for treatment is obvious.In this last round where our little chihuahua was brought back from the brink from intestinal issues, Dr Cline in particular was amazing and for not one moment did I feel I wasn't in the best hands with someone who was going to lookout for both my bank account and more importantly my sweet little family member. Dr Lipstock gave excellent care after hours, and over the entire weekend, and called me with updates daily. I truly appreciated that level of communication.Witnessing the logical progression of steps the doctors here take in evaluating and treating symptoms is impressive and comforting, with a minimalistic but realistic approach, and always with an eye on the needs, comfort and speedy recovery of the injured and sick.Highly recommended!
Kelly R.
22 Aug 2018
I have nothing but amazing things to say about this practice. We see Dr. Jones and she is by far the best vet I have ever been to. What makes her such an amazing vet....? She takes the time to listen ...
I have nothing but amazing things to say about this practice. We see Dr. Jones and she is by far the best vet I have ever been to. What makes her such an amazing vet....? She takes the time to listen to you and treat the entire family. She gets to know both the owners and the dog and give us her undivided attention. She entertains all of our questions and makes sure all questions have been answered. On top of that she uses a blended approach of traditional medicine and holistic. This is the same type of treatment I use for myself and it's the perfect blend of both styles.After finding Dr. Jones, I don't know how we could ever go anywhere else. I wish we could find a human doctor who is as good as she is.......
Kristin Twine
16 Jul 2018
The staff always does an amazing job. They help fit us in with last minute appointments when we call in a panic. All of the doctors truly care about their furry patients and it shows!
Jeni Appel
3 Jul 2018
Absolutely wonderful. My cats are super sensitive and took right to them. I was amazed. Cannot praise them enough for improving my kitties' quality of life. Even if you are worried they all have a jus...
Absolutely wonderful. My cats are super sensitive and took right to them. I was amazed. Cannot praise them enough for improving my kitties' quality of life. Even if you are worried they all have a just positive attitude. Excellent technique in calming old/scared pets ( and owners)- GREAT attitude. Kindness with real knowledge. Also affordable - fair pricing. They are the whole package as they say. My pets and I cannot praise you enough. You all are the best - Tang sends a special purr to Dr. Jones!
Sharon deCheubel
1 Jul 2018
Dr. Jones is amazing. She is so caring and gentle with my senior girl Abby and is helping her with acupuncture. She is so patient with my crazy wild boy Bryce and acupuncture has helped him greatly.
Thomas Dwyer
29 Jun 2018
They are really good. They have taken care of both my cat and my dog. Very professional but obviously very caring. Recommend without hesitation.
Erin Clippinger
28 Jun 2018
We love Bon Air Animal Hospital. The doctors are very knowledgeable and clearly care about the animals and families. We would highly recommend this office!
Mary Blanton
9 Jun 2018
The staff is friendly and smart. My Davy Baby was very happy when we left. The staff cares about your pet
Shusonya Whitaker
4 Jun 2018
Very attentive & caring atmosphere with very reliable staff and quick response time. My dog has been very well taken care of.
James Mansfield
2 Jun 2018
Best one we have been to. Staff are friendly, can always fit you in and the vet we had was excellent and took the time to call us to go over everything. Went there after several disappointing visits ...
Best one we have been to. Staff are friendly, can always fit you in and the vet we had was excellent and took the time to call us to go over everything. Went there after several disappointing visits to a place in Church Hill and Freddie dog is now on the mend.
John.Carolyn Johnson
17 May 2018
Have been using them many years. Always friendly, competent, caring, and professional.
Ashley Edwards-Giltrop
15 Mar 2018
I just drove over 2 hours to see Dr. Haney and it was well worth the drive. The front desk staff was extremely helpful. I needed to make a last minute appointment and they were able to see me the foll...
I just drove over 2 hours to see Dr. Haney and it was well worth the drive. The front desk staff was extremely helpful. I needed to make a last minute appointment and they were able to see me the following day. Dr. Haney answered all of my questions and never made me feel rushed. He even saw us earlier than our scheduled appt. as we had arrived early. I am very impressed and a special thanks to everyone at Bon Air!! :)
Susan Cox
26 Feb 2018
Good vets, nice staff, very clean. Always busy but wait times are not bad.
Frank Drake
23 Jan 2018
Very personable. Don't have long wait times. If you call him up with a problem they will get you in that day dr. Haney and the rest of the team are good vet
Lisa D.
29 Dec 2017
We have several (9) pets that we had brought here for care since around 2012. We really liked Dr. Lipstock. The techs were fine--no major complaints. Most of the receptionists have been very friendly...
We have several (9) pets that we had brought here for care since around 2012. We really liked Dr. Lipstock. The techs were fine--no major complaints. Most of the receptionists have been very friendly but some have not been as welcoming. What lost my business was what happened today: our dog has an injury to her paw and needed to be seen today. I called early but they were already booked. They did offer to work her in---but for a "work in fee". I've never been to any physician or vet that charges a fee to work someone in when they have no available appointments to offer. We have given them a lot of business over the years, and it just really rubbed me the wrong way that they wanted to charge an extra fee to work in an injured animal. So I will be transferring care to all 9 of my pets elsewhere. Their greed cost them a lot of future business.
ADLs Mom
3 Nov 2017
We have been taking our pets here since 2002 and they are simply amazing! I would have given a 5 star review a long time ago, but what made me finally do it was our recent visit. I had a 16 year old ...
We have been taking our pets here since 2002 and they are simply amazing! I would have given a 5 star review a long time ago, but what made me finally do it was our recent visit. I had a 16 year old cat that we had to have euthanized. He was severely dehydrated and unable to eat, drink or walk. My son and I took him in and we had no clue what to expect as this was our first time having to say goodbye to a pet.
The kindness and compassion from everyone from the time I called to the time we left was amazing. They got us in a room immediately, took our payment in the room so we didn't have to stop at the desk on the way out while we were grieving, gave us plenty of time to say good bye, assured us we were doing the right thing, the list goes on....Dr. Haney even took a few minutes to make sure that my 9 year old son who wanted to go with me had any and all questions that he had answered. He addressed each question with an answer that my son could understand and with so much compassion.
We have dogs and cats and have never had a bad experience at this office. After today, they have earned not only even more of my respect but my loyalty as a pet owner.
Alex Glaser
23 Oct 2017
Best vet ever! We have been taking all of our dogs here for years and they are just awesome. All of the vets are super nice and knowledgeable. The building is nice and always clean. I will never go to...
Best vet ever! We have been taking all of our dogs here for years and they are just awesome. All of the vets are super nice and knowledgeable. The building is nice and always clean. I will never go to another vet.
Justin Buhl
31 Mar 2017
My cat was weezing a lot and I was able to get him in the same day. Friendly and knowledgeable vet. Very clean and professional veterinarian.
Joe Roskowski
24 Feb 2017
I was visiting town when one of my dogs got a severe eye infection. They were able to get me in to see a vet same day despite a full schedule, and quickly diagnosed what was wrong. They made me feel v...
I was visiting town when one of my dogs got a severe eye infection. They were able to get me in to see a vet same day despite a full schedule, and quickly diagnosed what was wrong. They made me feel very comfortable, clearly explained each test or procedure, and discussed the process they went through diagnosing my dog. Great service and nice people!
Kress F.
16 Feb 2017
My family has been using this veterinary office for over ten years. For 5 animals, ranging from a kitten to a 20 year old cat and a puppy to a 15 year old dog, they always have the proper care and sup...
My family has been using this veterinary office for over ten years. For 5 animals, ranging from a kitten to a 20 year old cat and a puppy to a 15 year old dog, they always have the proper care and support for our animals. They have never lead us astray and they care deeply for all of our animals, who they know by name!
Leigh Fountain
11 Feb 2017
Compassionate place to take your well-loved furry companions. I have known Dr. Tom Haney for 15+ years, and he, along with the rest of the staff, are efficient, thorough, and truly love animals. Bes...
Compassionate place to take your well-loved furry companions. I have known Dr. Tom Haney for 15+ years, and he, along with the rest of the staff, are efficient, thorough, and truly love animals. Best vet in town.
Emily Connor Fort
2 Jan 2017
All of the vets at Bon Air Animal Hospital (Drs. Cline, Haney, and Lipstock) are excellent, and I recommend all of them. They employ a team approach to patient care, and because of that, I've always b...
All of the vets at Bon Air Animal Hospital (Drs. Cline, Haney, and Lipstock) are excellent, and I recommend all of them. They employ a team approach to patient care, and because of that, I've always been able to see one of the vets very soon after calling for an appointment--and it is always at an appointment time that's convenient for me.
With that said, I have had difficult times when I relied on one vet at Bon Air in particular for help with my very ill dog. That vet was always always there for me, no matter what. So, Bon Air offers a team approach with individual attention. It doesn't get any better than that!
Dexter Ramey
29 Nov 2016
Just had a difficult decision to make with my Rockycat and the doctor and staff were amazing and supportive. Thank you all for making Rocky's passing as easy as possible.
Peter Fisher-Duke
22 Nov 2016
Convenient location and friendly staff who treats you and your pet like a life long friend. First impression couldn't have been better: our cat was having her kittens and despite the fact that we had...
Convenient location and friendly staff who treats you and your pet like a life long friend. First impression couldn't have been better: our cat was having her kittens and despite the fact that we had never been there before they recognized the emergency at hand and were at the door waiting for us less than 5 minutes after I called to tell them the situation. They seem to stay very busy and the only complaint I've heard some people say is it's expensive. However, from my experience, if that's true it's not a deal breaker because it's nothing more than a few bucks compared to other vets on Southside
Mark Elliott Abrams
25 Sep 2016
Plain, simple and to the point, there is NOT another vet hospital in Virginia like BAAH. They, the vets and staff are totally AWESOME.
Amy Nolan McGlynn
22 Jun 2016
I've lived in many major cities, and even used Oprah's vet in Chicago. These folks are terrific. Knowledgeable and caring. Can't say enough about them.
Julia Ferguson
11 Jun 2016
I work at an animal hospital down in Roanoke, and am in town for the weekend for my sisters baby shower. They worked me in on a Saturday morning, which I know is a busy day, and the visit was quick an...
I work at an animal hospital down in Roanoke, and am in town for the weekend for my sisters baby shower. They worked me in on a Saturday morning, which I know is a busy day, and the visit was quick and easy. Dr. Haney was very kind, and gentle with pepper and got blood results in a quick manor. The front desk staff was kind, the tech was kind, the assistants were all kind, overall I had an awesome visit, being on the other side of the spectrum. Thank you everybody for helping my gal get back on her feet again.
Whitney Haynes
1 Jun 2016
There isn't a single other vet that my family will trust. They are kind and compassionate and just the best! Dr Haney, Dr Cline and our usual vet Dr. Lipstock are all amazing!
C.g. Learn
28 Apr 2016
I felt very comfortable the minute I stepped in the door. I was looking for a vet to replace mine that retired. I was so impressed with my first visit, I had all the records transfered. My 2 kids (cat...
I felt very comfortable the minute I stepped in the door. I was looking for a vet to replace mine that retired. I was so impressed with my first visit, I had all the records transfered. My 2 kids (cats) were very relaxed with the vet. I can't say enough good things about Bon Air Animal Hospital. I am happy to say My 2 kids have found their new vet.
Stacy Sarver
8 Feb 2016
Legion is my 10 week old baby. The doctors and staff have been amazing with him. I'm so happy we found Bon Air they are wonderful!
Kimberly Claire Blevins
4 Feb 2016
We chose Bon Air Animal Hospital because of its location. It's 3 blocks away and I see it every day. Dr Cline saw our new puppy, Beanie, and we could not be more pleased with her as well as her staff....
We chose Bon Air Animal Hospital because of its location. It's 3 blocks away and I see it every day. Dr Cline saw our new puppy, Beanie, and we could not be more pleased with her as well as her staff. Beanie was also very comfortable with everyone there. If you are looking for an excellent staff, Vets, and prices; BAAH is the place! Thank you!
Mikki Hopcroft
19 Jan 2016
Just recently started going to Dr. Cloman at Bonair Animal Hospital and cannot say enough nice things about the Dr. Cloman and the staff. Dr. Cloman is thorough but conservative and we feel very good...
Just recently started going to Dr. Cloman at Bonair Animal Hospital and cannot say enough nice things about the Dr. Cloman and the staff. Dr. Cloman is thorough but conservative and we feel very good about the change.
Larissa Dobransky
11 Jan 2016
We love Bon Air veterinary and Dr. Haney. As first time dog owners we have been very happy with our experience there and feel relieved to know that if our Abby ever gets sick she will have great staff...
We love Bon Air veterinary and Dr. Haney. As first time dog owners we have been very happy with our experience there and feel relieved to know that if our Abby ever gets sick she will have great staff caring for her!
Eric Gehler
17 Nov 2015
A Great Animal Hospital, They truly care about your pets and understand how much your pets mean to you. Very professional, great staff and great service.
Rebekah Goff
14 Jul 2015
saw Dr Bonnie Cline yesterday and she was AMAZING! cared about my concerns for my dog, looked him over thoroughly. I would 100% recommend this place, every time I go my dog and I are treated so well.
Jade W.
9 Jan 2015
We have been taking our dogs to Dr. Haney for 5 years. He is awesome! We love this practice. He is always reassuring and helpful. We have one dog that has lots of medical issues and he has been a hu...
We have been taking our dogs to Dr. Haney for 5 years. He is awesome! We love this practice. He is always reassuring and helpful. We have one dog that has lots of medical issues and he has been a huge help in coming up with his maintenance plan and keeping him healthy. High recommend Dr. Haney and Bon Air Animal Hospital to all pet owners.
Whit Brooks
9 Sep 2014
Dr. Haney and team are amazing. They truly care for your animal as if it their own. Diversely trained they can treat about anything with four legs. Dr. Lipstock is great, a recent graduate he is up t...
Dr. Haney and team are amazing. They truly care for your animal as if it their own. Diversely trained they can treat about anything with four legs. Dr. Lipstock is great, a recent graduate he is up to date on the latest technologies and practices. I wouldn't go anywhere else.
Christina K.
1 Nov 2013
We have been using Dr. Haney as our vet since we moved to Richmond over 11 years ago. Initially we began seeing him with our 2 middle aged labs and he was always patient at that crazy double check up ...
We have been using Dr. Haney as our vet since we moved to Richmond over 11 years ago. Initially we began seeing him with our 2 middle aged labs and he was always patient at that crazy double check up appointment. Where this practice really shined was when they began to get older and we started running into the "big" issues like tumors and liver disease. Dr. Haney was always patient and made sure we understood all of our options with out pressuring us to go to extreme measuresWe are back now with a 3 year old lab and the practice has been just a good, if not better. The new facility is great and they now have the ability to do boarding. Which was great when we went on vacation last year and our dog had stitches in his foot and could not be trusted at the regular kennel.Staff is always great, they are always able to work us in at the last minute and really love animals!
Danielle W.
11 Aug 2013
We recently adopted a rescue dog who is a little quirky. Actually he's a ridiculous, anxious mess but I'm biased already. The trainer at the rescue organization recommended Bon Air Animal Hospital as...
We recently adopted a rescue dog who is a little quirky. Actually he's a ridiculous, anxious mess but I'm biased already. The trainer at the rescue organization recommended Bon Air Animal Hospital as a vet she has had good experiences with in our area. So we scheduled an initial check up.Puppy puked on the way to the vet. One of the technicians saw our car arrive with puppy puke and, even though she had not even started her shift, she came right over to offer to help us. She offered cleaning supplies and, seeing the we had our hands full of anxious puppy, offered to go out to our car and clean it up while we were at the appointment. We didn't take her up on it but that is totally above and beyondThe front desk staff was very helpful and friendly when we were filling out paperwork. Dr. Haney was very patient with our fearful pup and patient with me the overly curious owner with a million questions. He even took my question about grain free organic dog food seriously -- yeah, I'm that kind of dog owner.It turns out that our rescue pup needed his ears cleaned and treated for bilateral infection, two vaccinations, and the dreaded anal glands examined. This is for a puppy who is literally scared of things like garbage bags, tile floor, and his own reflection. The two female technicians who worked with us were wonderful. All of this took forever, crouched on the floor with the four of us (three people, one puppy) all wrapped around him like a pretzel. They were so patient with him, never rushed and went out of their way to help puppy feel safe.We were very impressed with all aspects of the care here.
James Taylor
12 Jul 2012
We take our pets to Dr. Haney at Bon Air Animal Hospital. They love the pets and take great care of them.
Our dog, Maddy, decided to eat some feminine products in January, and they were quick to see...
We take our pets to Dr. Haney at Bon Air Animal Hospital. They love the pets and take great care of them.
Our dog, Maddy, decided to eat some feminine products in January, and they were quick to see us and ever so helpful. Took great care of her!
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