Cary Street Veterinary Hospital

I ended up at this veterinary hospital by mistake with a dog I had adopted 3 days ago, who is a year old with a lot of puppy left in her. Upon entering I was advised that I was at the wrong place, when another customer came in, my dog was easily excited and wanted to say hello and barked while wagging her tail. My dog was totally under control and leashed, when the other customer made an extremely rude comment that I should "teach my dog to stay" - I was then basically escorted out of the lobby by the front desk associate as if my dog had attacked someone or caused a huge disturbance. Needless to say, after the way I was treated I would NEVER take my dogs to this vet. Read Less

I recently took my dog here and the service I received was excellent. The doctor and the staff truly care about the animals and took the time to ensure that my dog felt comfortable during the checkup and vaccinations he received. I highly recommend them. Read Less

The staff here are SO nice. They really work hard to make going to the vet less scary for your pets. Lots of treats and love. They'll usually get down on the floor with your dog so they're more comfortable and it really helps. My pup didnt even notice he was getting shots! Read Less

We have been taking our fur babies to Cary St Vet for the last ~5 years. The wonderful staff always makes us feel welcome and has exceeded our expectations in terms of care and attention time after time. They always make us feel important and it’s clear that they love what they do for animals. Dr. Dahlgren and Dr. Learn’s level of compassion and expertise towards the treatment of our senior French Bulldog was met with a real kindness that we desperately needed during our sweet dog’s final days. I would absolutely recommend Cary St Vet to anyone looking for a veterinarian in the area. A special “thank you” to Tracy at the front desk for helping me so much after the loss of our Frenchie. Read Less

Have always had wonderful experiences there! Everything from my cat having an allergic reaction to vaccines and having to rush him back after they closed with no fuss to bringing my friends dog in for a slight emergency while her mom was out of town to general exams with my pup. They never push any work on me, never make me feel bad about money, and genuinely care about your pets. I suggest cary street to everyone I know because I’ve always had exceptional care there. :) Read Less

The staff and doctors here were absolutely amazing! We brought our dog here for a knee replacement, and everyone from the receptionist to the vet was professional, kind and caring. We were updated throughout the surgery and recovery period by the vet, and the staff followed up with us after we brought Spike home. We really appreciate the excellent care our dog received. Read Less

We lived in Richmond for about 8 years, and during that time we took our cats to Cary Street Vet. Our first vet was Dr. Faulkner, who diagnosed my baby (17yo cat) with nasal cancer and helped us make difficult decisions about his care. He was with us every step of the way and came to our house when it was time to put him to sleep so he wasn't suffering. We were really sad when he moved back to his home state of North Carolina, but it was a blessing in disguise because we started seeing Dr. Amy Learn. Literally, she set the standard by which I will judge vets going forward.We got into rescue after our sweet kitty died, and through three adoptions, one foster-fail (when you end up keeping the foster instead of adopting it to someone else) and one foster that was so fussy and sassy that we couldn't find her a home, we ended up with a house full of 5 cats. Yes, we own our crazy cat person status :)Anyway, about Dr. Learn, she has so much compassion and empathy toward people and animals. I've never worked with anyone who was so gentle and loving toward my cats. And her knowledge was unparalleled. She even has additional training in behavioral problems, which we had due to the fussy, sassy cat. I really cannot say enough good things about her on all fronts.Earlier this year, when we were getting our house ready to sell and move across the country, one of our cats became sick. We brought him in and she referred us to the VESC. Turns out this is standard protocol for cats who are suspected to have wet FIP, an incurable auto-immune disease that moves very quickly. Dr. Learn took many phone calls from me, listening to small changes in his behavior or demeanor over the course of two weeks, trying to decide if we needed to put him to sleep sooner than later (we were waiting on the official blood results to make sure it was definitely wet FIP). When she came to our house to put him to sleep, she was absolutely amazing. If you've ever gone through this, you know how hard it is. Again, it was as if she had all the time in the world, and let us set the pace. I was the one to say it was time. After he had gone, she reached over and gave me a big hug, even though I was truly ugly crying. When she took him, wrapped up in a special fuzzy blanket that he'd gotten for Christmas, she was so gentle as if he was still there. Respectful comes to mind.As for the clinic, they always got us into a room ASAP so the cats weren't upset by dogs coming and going and Dr. Learn was always on-time, but seemed to spend as much time as needed with us - no idea how she does that, though. Checkout is quick and efficient. They are a bit more expensive than other clinics in the area, but I truly believe that you get what you pay for, and if you want the best for your animal, this is the place to go. Try to get in with Dr. Learn, you won't regret it! Read Less

I carried my dog here from 2006 till he died last month. Always professional people taking care of him till I called about his passing because I didn't want to see the reminders they sent to stay on top of his care. They even sent me a card signed by them to express their condolences. Thank you CSV for your services through out the years. RIP Chue.Read Less

Very disappointed with my visit to this clinic. The receptionists here are great but I felt that the tech and DVM were very much condescending. I even overheard the tech tell the vet that "fincances are are major concern" with my case--though I not once brought up finance other than agreeing to know what the approximate cost of the visit would be after the tech offered to give me an estimate. Altogether, my experience was unprofessional and I will not bring my dog back. Would not recommend. Read Less

Very disappointed with my visit to this clinic. The receptionists here are great but the tech and DVM were very much condescending and rude. I even overheard the tech tell the vet that "fincances are are major concern" with my case--though I not once brought up finance other than agreeing to know what the approximate cost of the visit would be after the tech offered to give me an estimate. I felt that I was patronized during the visit. Meanwhile, my dog left perfectly healthy with a diagnosis of dry skin. Altogether, my experience was unprofessional and I will not bring my dog back. As a healthcare professional myself, I would not recommend. Read Less

I highly recommend Cary Street Vet.  The medical care is excellent, and Kim Raible, who does physical therapy/rehabilitation, is absolutely amazing.  She helped my dog walk again when others thought she never would be able to do so. Read Less

Everyone I spoke to there was super awesome and kind. We just moved to the area so I wasn't sure what to expect when my car got suddenly sick but they were great with him. You can tell they are true animal lovers there.Read Less

This hospital is wonderful. They have a technician certified in rehab which is a huge extra benefit. The hospital is also certified in low stress and working on fear free certification which most places don't even worry about. They go above and beyond in care and all the staff are wonderful. Read Less

I have brought my dog in to them multiple times for the same issue and every time they tell me that he needs multiple tests and multiple shots and multiple everything, and then at the end of the visit they say there's nothing they can do for him except give him an anti-inflammatory and charge me hundreds and hundreds of dollars. I just called them because he is having a flare up again and I wanted to know if I could pick the anti-inflammatory up or if there was something at home that I could give him and they said that they require that he comes in, I told them that I can't afford to spend $400 for a little bottle of pills and she said there was nothing she could do. Was going to them because the location is very convenient, not enough for me to stay. The health and happiness of my dog means too much but I still need to keep a roof over my head. Just lost a customer, and that's all that we are to them. Cash carrying customers. Already made an appointment with another vet. Read Less

My rabbit was looked over and diagnosed with ear mites by Dr. Kahn. The service was excellent from the receptionists to the assistants to the doctors. They were very careful with my bunny and walked me through everything that needed to be done and was going on with her. Two different assistants, both wonderfully helpful, were very concerned and kind. I spent a whole hour diagnosing, discussing, and administering treatment. The experience was very informative and it was obvious they knew what the problem was. In addition, I called at 9 am and had an appointment for 1 pm that afternoon! My only complaint was the bill was a little high, but in my opinion well worth it knowing my pet was in good hands! Read Less

We have a large German Shepherd who is protective and occasionally will lunge at new people if he feels threatened. He's never bitten anyone and certainly isn't aggressive, but he's very wary of new folks, especially in confined spaces.  The vets and techs here are so understanding and kind. They work so hard to make sure that our dog is as relaxed as possible and make his visits as easy as possible. I am so grateful for their kindness and willingness to work with a dog that others might consider too difficult or "aggressive." Besides that, he always gets great care and all his medical issues have been quickly resolved. Our calls are always returned and it's easy to make an appointment. The vet is even willing to solve things over the phone and call in meds whenever possible so we're saved a trip. Read Less

I've been taking my dog's here for about 20 years. They are great people. All of the assistants are super-helpful and loving (last time I was there 2 of them CARRIED my LARGE 16 year old dog in because he has trouble walking). Also ,because I hadn't slept well and didn't want to drive the day my dogs lab results came back for a long-standing bladder infection, one of the people who worked there DELIVERED the medication to my house! The vets are all GREAT as well , as are the receptionists. I especially like Dr Dalgren . It is a little pricier than some places, but you definitely get what you pay for, and it's in a very central location. Read Less

The staff here was great and very helpful when our cat got suddenly sick. They were able to get our cat in on relatively short notice which was helpful considering his state. Reception was very kind and helpful, the vet techs were knowledgeable and good with the cat, and the vet was very thorough in her explanation of her diagnosis, what she though a course of treatment should be, and the outline of charges. While this vet ended up not being capable of handling the severity of our cat's illness, they were able to recommend us to the local emergency vet who specialized in internal medicine, while also transferring the pertinent medical records and supplies, in a timely and helpful fashion. I plan on taking my cats here for more routine check-ups from now on. Read Less

I absolutely love the staff at this clinic! Navarre had the best time and was so relaxed today. The comforting way they spoke to him and handled him just makes vet trips so easy...as long as there is a good supply of cheese!! Read Less

I have multiple pets and have found Dr Kuhn and Dr Learn to be two of the most qualified and involved veterinarians that I have every used. They have full histories on my pets and in the past even came to my home to put my beloved golden retriever Rusty to sleep in the most compassionate of all ways. Love this practice and the people that work there. Read Less

The Cary Street Veterinary Hospital is the best, most sensitive veterinary certer I have ever experienced. Five dogs, four vets over a period of 48 years and I would rank them on TOP!!! They treat your dog as their own and I loved working with them. Read Less

Wonderful care & service! My dog decided to play with a rag covered in wood stain and got it all over her mouth. I freaked and called Cary Street Vet (after reading their great reviews on yelp) and they got me in right away. The doctor and her staff were so nice and genuinely concerned for my dog. The doctor even called a few days after to check on my dog! Great customer service & care! Read Less

I adopted a cat from some people while living in Norfolk who gave him up because he urinated outside the litter box. I was sure I could make him stop because I thought it was related to their stressful home environment. But he didn't get better, in fact he got worse. He lost lots of weight and had blood in his urine and stools. I took him to multiple vets in Hampton Roads and they did all kinds of tests and always said the same thing: they didn't know why he was sick. It wasn't until I moved to Richmond and took him to the Cary Street Vet that we found doctors who would actually solve the problem. Instead of saying 'Oh, we just don't know' they tried different solutions until something worked. Turns out he has a food allergy and can't have fish or grains. He's back to a healthy 9 lbs and hasn't had any problems since his diet change. Sure, this place is a little pricey, but they do their job and they do it well.Read Less

My dog Smoochie wouldn't be here if not for this place. Kim R worked a small miracle with her physical therapy. The rest it the Staff is exceptionally caring and kind. No matter what kind of pet one has, they are there for it! Read Less

I had FHO surgery on Neville today, with Dr. Dahlgren. This is the first major surgery other than the neuter on my dog, and a minor laser eye surgery with Gizmo. Chris helped me this morning dropping him off, Dr Dahlgren called me when she finished, Suzanne emailed me a picture of him in recovery, Leigh and Suzanne were awesome with me stressing with pick up, and Kelly explained everything in full with discharge. I couldn't be happier. Thank you again for taking such good care of all my 4 legged babies! Read Less

I took my dog to Cary Street veterinarian hospital for her rabies. To give a small background I adopted my dog 3 years ago from Banfield Animal Hospital her owners had signed her over when they were unable to afford her medical care. I fostered her and fell in love she is an amazing dog. When her rabies was almost expired I was employed with animal control so I have worked with animals for a very long time when it come to medical . I took her to Cary Street to simply get herRead Less

I've taken two of my pets here (both cats) to get their initial vaccinations and whatnot. The staff is really great and the facility is clean, organized, and inviting. Really great place, but I think the prices are pretty high. My brother is a vet in Tennessee and he scoffed at my bill when I showed it to him. If you can afford this place, go for it! Read Less

I love our veterinarian's office. Our Eskie, Beans, feels comfortable there with each of the vets and it is easy to talk to them about any issues we might be having. They allow us to communicate through email since it's easier to contact us that way, and are very accommodating when it comes to scheduling our dog's appointments. They are also so well connected in the community and have great recommendations for doggie obedience classes available through the Richmond SPCA or other nonprofits like Prevent a Litter. Thanks Cary Street Veterinary Hospital! Read Less

Ever since we adopted our dog 3 years, we've taken him to Cary Street Vet Hospital. Everyone has been wonderful and they know who I am based upon my dog's name even though they see SO many animals daily. It's nice to know they care enough about their patients to actually know who they are and the people who love them. Read Less

I have had great experiences at Cary St. The quality of care that my pets receive there is top notch. The staff is always friendly and efficient starting from the front desk to the technical staff. The doctors are compassionate and thorough and always take the time to explain the procedures and tests that are to be performed. I always know that my babies are well cared for when they board there. I must also mention that Cary St. is the cleanest veterinary hospital I have ever stepped foot in. I highly recommend them for all of your veterinary needs. Read Less

Way too expensive, unhelpful for simple maladies, discourteous. Going here was a waste of time. Worst vet experience.I had previously written a review which was rather uncomplimentary, but the person who handles their marketing messaged me saying I must "indeed" have mistaken this vet with the one down the street at 3312 Cary, which plain and simple is not the case.  She asked me to take down the review. She basically denied that my bad experience could have possible happened.I took down the review after sending her, ahem, let's say a more complete description of my experience. She has yet to respond at all. I understand a business cannot please everyone, but the fact that she asked me to take down the review and didn't respond to my concerns at all really grinds my gears. They are obviously more concerned about their reputation (or lack thereof) than being genuine.Bottom Line: Go to Fan Vet, or anywhere else for that matter. Read Less

I highly recommend Cary Street Vet! My puppy suffered from meningitis that eventually took his life when he was only one and half years old. Throughout his short life he had to be taken to a specialist (not at Cary St. Vet) which every visit to the specialist was very costly. Eventually he was able to go back to his primary vet (Cary St.), where he received exceptional care. Cary Street Vet knew that I had spent a good amount of money for his medical bills, and were able to work closely with the specialist, communicating over the phone, avoiding me the costly specialist visits. And when I would ask, they were always straight forward about the cost of each appointment ahead of time, so I didn't have any unexpected expenses.The staff was always very loving to him. After being in the emergency hospital he grew nervous around doctors. The staff at Cary st. recommended stopping in for "happy visits", where I would stop in and they would spoil him with treats, so his vet experience would be a positive one.When my puppy suddenly passed away in his sleep, Cary St. Vet sent a handwritten card from the staff and doctors, expressing their condolences. On top of that, they made a donation to Fetch a Cure, on behalf of my dog. This considerate gesture, helped in my grieving process- knowing I gave my dog the best care possible, and there was nothing more I could do. When I decide to adopt another dog, I will definitely be bringing him/her back to Cary St. vet, because they go above and beyond what is asked, and I know they will take care of the animals we love so dearly. Read Less

I used to take my animals to this vet when I lived in the Fan because they were really great about getting my cranky cats in quickly whenever we had issues.I gave up on them, however, when I took in one of our cats who attacked another of our cats one too many times. I asked the vet to prescribe an anti-depressant thinking that it might chill out the cat and prevent her from harming the other cats in the house.The vet's first response: "Can you make this cat an outdoor cat?" My response: "No way. None of our cats has ever been an outdoor cat and we live in the Fan where there's way too many opportunites for the cat to be harmed." The vet's next question, and I kid you not..."Are you open to a cat psychic?" My response: "Um...no." (At least refer to such a person as an animal behaviorist or something.)We found another vet, started the cat on anti-depressants and all is well with our menagerie. Read Less

I've been taking my cat to Cary Street Vet for about a year now. All of the staff are extremely nice and patient (even after my grouchy sick cat clawed them). They are very flexible and make me feel like I can come in at any time. The primary thing is that I feel like my cat gets very good care here and they are very thorough. As the other reviews have said, they are pretty pricey. They are careful to go over the prices of everything they plan on doing before they do it, however, and are sensitive to trying to save you money instead of adding extra expenses. I'm a nurse, and I appreciate good care and dont mind paying a little extra for excellent service. Read Less

Most of the vets and staff are very very nice, and the facility is wonderful. Location couldn't be better for me, and when my dog was sick it was much easier than taking him across town. When he was sick he stayed here a lot and the vet kept me updated constantly. Then when I had to put him down the vet stayed in the room with me and was absolutely wonderful.I will say that I think they overcharge. They want to see pets 2x a year (more than I go myself, but they are thorough) and routine exams are more expensive than other vets I have gone to. This year, I was given to a new vet, and he told me my cat needed a dental cleaning, which was true, and then he quoted me $800-1000 plus more for any extractions. I was devastated, because I knew I couldn't afford that. I explained to him that I couldn't afford it, and he told me to "just save up". I ended up being able to take my cat to Helping Hands down the street for his cleaning (they focus on pet surgery and dental care only at affordable rates) and I will be looking for a new affordable vet. If you have the extra money to spend, I do like most of the vets here a lot, I just think that you could save money elsewhere. Read Less

I have taken my dog here for two years (she's only three years old) and I accepted the expensiveness of the place because the veterinarians are very friendly.  I have to say that I will NEVER come back here again after my last encounter.My dog had injured her paw... it wasn't anything major but it was affecting her enough to where she would lick it when she was laying down.  I took her by there to see if anyone could just take a quick look at it and give me advice on how to treat it.The lady at the front desk said she would have to charge me EIGHTY DOLLARS for a vet to come out and look at her paw. WHAT?!I told her that was really steep for a vet to merely look at her paw, especially since I had dropped over $300 there a few months before.  Needless to say, even after she went back to "talk to the vet," they were UNWAVERING and didn't give a s#*! that I've been a loyal, paying customer for two years.This place loves MONEY not pets. Read Less

I've been taking my cats here for years and have met all the vets and many of the staff. Everyone has been awesome. They treat my cats and me with respect and care. They handle delicate situations, well delicately. They give me the info straight and inform me of things that might be difficult. And they've handled my past losses with love as well. Amazing people. Highly recommended. Read Less

In all the years I have been going to Cary St. Vet, Dr. Ereio and the staff have always been kind, compassionate, knowledgeable, and professional. They have always taken great care of my pets and really care about what they do. Their prices are comperable to the other vets around. You get what you pay for! Oh... and Don't believe anything in those negative reviews - they're crazy! Sounds like they have more problems than any one vet could cause! Seek help people! Read Less

I found the vet to be very friendly and knowledgable, however the front desk staff does not know the proper charges and I was overcharged $60, which had I not questioned the bill would not have been discovered.  I also found the charges for routine tests and lab work to be very, very high, and way beyond what I consider reasonable.I would NOT recomment this vet.  Next time I need a vet I'll be looking for another one and I'll share that experience then. Read Less

The Dr. was very friendly and knowledgable, the front desk staff didn't know what the proper charges were and I was over charged $60, which had I not questioned the bill would have been lost. I felt the charges were way above what the should have been and would definitely recommend you ask before you agree to any procedures. I won't be going back. Read Less

Let me be clear, this is a review of Cary Street Veterinary Hospital. After years of using Cary Street Vet Hospital, I will not return there. Last week, they completely botched my pet's diagnosis. That lead to a now 4-day stay at the emergency vet service. When I attempted to speak with Dr. Ereio about my concerns and the need to understand what happened... he was rude and defensive. It seems clear to me now that he did not listen to me, nor review my pet's records when I brought my pet in. I just want to warn people to be careful when considering vet care at Cary Street Veterinary Hospital. Read Less

All of the negative reviews on here are for the Carytown Veterinary Emergency Center at 3312 West Cary St, NOT Cary Street Veterinary Hospital at 3210 West Cary St. I have no experience with the Emergency Center. I would definitely recommend Cary Street Veterinary Hospital. The staff is knowledgeable and courteous, and they obviously care about their patients. I have taken my cat there for regular checkups/shots and when he developed impacted glands. Their fees are a little higher than other vets in the area, but you're paying for the location. Read Less

cary st vet and their doctors are great! nearly all of these reviews are for the VETERINARY EMERGENCY CENTER (VEC) located at 3312 W CARY STREET. VEC is 2 blocks from cary st vet and is NOT THE SAME PLACE. cary st vet is general practice not 24/7 emergency care. the 2 hospitals are not affiliated with one another at all! i have been taking my pets to cary st vet for years and have always had great service from people who truly care about animals. i would never go anywhere else! Read Less

I could not ask for a better vet than Dr. Ereio! I have a very low income, and I don't know how Cary Street Vet compares to other vets in terms of cost. However, when it comes to my baby, all I care about is how the staff and doctors treat him. I am the proud owner of He-Man, a 12 year-old black cat who's been seen for suspected thyroid disease and a bad case of fleas. Dr. Ereio has always been compassionate, willing to answer all of our questions, and very sweet with my boy. He remembered who we were after only one visit and provided free samples of the flea medicine He-Man needed. I have always been a real ""cat person"", and I was very happy to see that at Cary Street Vet, cats are not an afterthought but are treated just as seriously as dogs. Thanks again! Read Less

Medical is expensive for humans & our animals. Whilst Cary St Vet hospital & Emergency Vet work with each they are 2 distinct facilities. When referring to the 24/7 office, that is the Emergency Vet's office. NOT Cary St Vet. Any emergency room is costly, remember it costs $$$ to staff a place 24/7. I have only had great experiences with Cary St Emergency Hospital. Yes, it was expensive- but I don't believe for the services they provide it's anymore expensive than any other 24/7 facility. Cary St Vet Hospital, all my dogs have been going there for years. I love the staff, they are professional & truly care about their patients. I would never take my dogs anywhere else. Cary St Vet hospital ROCKS!!! Read Less

Although it was not the hospitals fault that my dog got sick I spent hundereds of dollars and after my baby died I have never been treated so bad. They are careless people who do not care about your pet! If you love your baby like I did mine, you will NOT take your dog there! Broad Street Hospital or Church Hill at least are on your side and make time for you, cary street hospital will just ask you to pay their rediculously high bill and send you out. The last thing I needed was to be around cold people on such a horrible day when my dog died. Read Less

My dog goes there for therapy, which is very very good, excellent feedback after the sessions, etc. No complaint there whatsoever and although it is expensive, it's close by and I don't have to drive an hour to pay a fortune just for him to swim in a pool. However. He just had the most expensive bath I have ever paid for. Since he was already there for the day, I thought I'd have them give him a bath. The price started at $35 (quoted on the phone), but then I asked for special shampoo for sensitive skin, so that bumped it up to a ""medicated bath"" and I didn't ask the specific price, never expecting that it would bump up by $13!!!! Then they asked ""want his nails trimmed and his ears wiped out?"" Sure I thought, that's always been a part of any other bath I've gotten anywhere else. I'm thankful I told him his glands didn't need anything (that's usually a part of a bath at other places I've used also). They never said anything about it being extra, and I *assumed* (yes, I know where that was my mistake) that they were just asking because he might have a problem with those areas that they should know about. I pick him up and the bath was $48, the ears were charged as ""ear flushing"" costing $22 and the nail trim was $18!!!!! Are you flipping kidding me????? NEVER NEVER NEVER NEVER AGAIN! In retrospect, I should have been more suspicious. I had asked about a single vaccine that my dog needed and they quoted me $45 just for the vaccine and another ridiculous amount for the office visit, I said thanks but no thanks. Be warned, when they say ""do you want?"" ask ""How much?"" Read Less