Great experience with CHAH! Took my cat for a routine check up/rabies shot and I was in and out within 30 minutes. They even cut his nails with no extra charge! The rooms were nice and clean and staff was excellent to work with. Read Less

Dr. Jack & her team are always wonderful. Whenever I am having an emergency they fit me in and give great advice. I recently had to get my kitten's nub leg removed and upon explaining my budget they really helped me with my options. He even had a weird reaction to some meds and they took good care of him overnight. I wish I could remember the woman's name who performed the surgery, but know that everyone at this office does an excellent job & they really do care. I wouldn't go anywhere else. Read Less

Friendly vets with a wonderful staff. They have taken excellent care of our two cats. The have house cats that live in the building and they're very friendly. Not recommended to visit if you have pet allergies. Read Less

I really love the care my pets receive here. Dr. Jack, the head vet, is such a lovely person. The prices are very reasonable. When I was in college and adopted a stray, she worked with me so that I could afford to keep my sweet girl while she got the oral surgery, vaccinations and other care she needed. Read Less

Wonderful caring staff. Had to put my little dog of 16 and a half years to sleep. They gave me all the time I wanted to spend with her. Dr. Jack told me to not worry about the bill and that we'd settle up when I came back to get my little dog's ashes. I have been going to this veterinary hospital for years. Highly recommend them to take care of your animals needs. Read Less

Church Hill Animal Hospital has helped me out many times over. They have seen a very sad hamster and cat, and have really been super pleasant and gentle with both. They also have given me discounts when I said I was strapped for cash and could only choose the completely necessary treatments/services. I mean, if that isn't outrageous customer and animal care, I don't really know what is. Read Less

This is a great little vet. I love the friendly wandering cats and the enthusiastic staff. I've come here for all my puppy's initial shots, additional visits and neutering, he loves going here (as much as a dog could love going to a vet that is...). The prices are very good! It isn't a fancy place but they get the job done and with care! I always feel like he's in good hands. I like the location and plan on taking my little boy there for as long as I stay in the Richmond area. Four stars because the waiting on some of my visits have been lengthy (20 + minutes in the examination room waiting for a vet) and I also found one of the receptionists/vet techs to be exceptionally snarky to me and one of her very pleasant coworkers. Read Less

I hate that my only experience here was letting go of my baby girl who was suffering from cancer. The staff made me feel so comfortable during such an awful painful time and tried to make the whole thing as easy and streamlined for me as possible (wouldn't have been in the right mindset for anything but, so that was nice). A few weeks went by and I got a really nice card from the staff. Thank you, truly. Bring your dogs here, they really care about what they do. Read Less

My wife made an appoimtment a week prior to the set date. She got to the animal hospital at 11:15 for the 11:30 appointment. Didn't get seen and left at noon. Two people walked in without appointments and were seen while she waited. So now we have to find a new vet and rebook all appointments previously set and take another half work day. We tried to support our local business and are left very disappointed. Read Less

Church Hill Animal Hospital has great prices and great service. They are very popular and have a lot of clients (so I hear), so sometimes they can't get me in within the same week. At most I've waited 1 week for a regular exam. I did have an urgent situation on one occasion and they fit my dog in within two days. They offer Saturday appointments once a month. I've taken my dog to this vet for 3 years.We normally see Dr. Jack, but have seen Dr. Moyer on one occasion. All of the techs have been gentle, kind and professional with my dog. They always offer the most affordable plan of care for your animal. They cured my dog's chronic ear infection for around $25, and recommended affordable allergy-sensitive dog food. I seldom wait in the waiting room for longer than a few minutes before taken to an exam room. We usually wait around 10-15 minutes, and there are biscuits to keep everyone happy in the mean time. I wanted to give 5 stars but my dog said he hates the vet, so I had to give 4 instead. Read Less

Wonderful neighborhood vet! Flexible hours with caring staff and doctors where I've always felt like my dog is getting the best treatment and care. They always have a gaggle of happy animals waiting, yet I've never been held up. Friendly, quick service defines this place. If you live in the area you can't do better. Read Less

We moved to Richmond a little over 4 years ago. A little over 3 years ago we got two little rambunctious kittens named and named them Atlas and Hermes. We have been going the the Church Hill Animal Hospital ever since. The staff are always kind and helpful. Prices are reasonable. The veterinarians are top notch and they follow up very promptly. If you're in Church Hill or Union Hill I highly recommend them. Read Less

I give 5 stars to the actual veterinary care received here and I continue to go back despite the staffing issues and the amount of time that I'm often waiting for basic checkups and other similar routine visits. I've been taking my pets here for ten years and am always happy that the prices are reasonable and everybody genuinely cares about the welfare of my animals. My reduction in star rating is for the aforementioned issues of short staffing and long wait times for scheduled appointments. Read Less

Recently moved and our new house had fleas. I called late at night to leave a message, hoping someone would return my call in a few days. The next morning they had called back and recommended Comfortis for our 2 cats, and let me pick it up that day without having to take my cats in for an exam (and it was reasonably priced, comparable to online prices) . 24 hours after we found the fleas, the cats are clean and flea-free. Cannot recommend them enough, they really care about the well-being of your pets and the owners' peace of mind. Read Less

My cat suffered with allergies for the first 6 years of her life. She was stuck having to take shots every 2-3 months to stop her from shredding herself. The original vet we took her to advised getting her declawed and giving her a steroid shot or having her put to sleep. The shots put our cat at risk for developing diabetes and infections. She was going to the vet at least every 2-3 months for a shot and or to treat skin infections and ear infections. It was not until we brought our cat to these people that someone took the time to educate us and work with us on identifying what was causing her allergies. Food and litter was the cause. After working with the vet for a year, the cat was off of her shots and completely normal. It took that long to identify a perfume and food allergy to Grains and Chicken, Turkey, Beef and Tuna.She behaves normal now and only go's to the vet for updates to her normal vaccines. Its been a long journey and well worth it. Read Less

I found a liter of feral kittens and went to the church hill animal hospital and it was very reasonably priced and the vet went out of her way to be so kind and accommodating! she even offered to buy back the trap if we purchased one and TNR the mom, we will definitely go back! Read Less

Took my dog to another popular vet when he suddenly took ill because Churchill Vet could not accommodate me immediately. That Vet charged me nearly 500.00 for a non-conclusive diagnosis, and kept recommending more and more test to tell me what I already knew. Took took by dog to Dr. Jack who gave one test, and made a definitive diagnosis, and was very comforting when I had to make a decision to euthanize the dog due to his terminal condition. Dr. Jack has good mileage on her and knows good old fashioned solid, veterinary medicine, unlike many young vets today. She saw me and my dog through a few crises over these past 8 years. Read Less

The vet threatened to have my dog destroyed. Yes, you read that right. Honestly, I only started going there a few years ago. My dog and I had previously attended Varina Veterinary Hospital, but this place was closer to my new home. I will never make that mistake again. On a recent visit, my dog and I waited in a full waiting room -- yes, I had an appointment. My dog is overtly friendly. She was working the room, greeting folks and other pets. Forty-three minutes later, a young mother with two small kids and two small dogs on a single leash came out of one of the examination rooms. One of her dogs zeroed in on my dog, moved in on her and made some friendly or unfriendly gestures. My dog responded by picking up the little dog and shaking it like a doll. The young kids immediately started screaming and crying and the mother went back into the examination room. I was also horrified and took my dog to the car and waited. The vet then came out and had a chat with me about how nice it would be to pay the vet bill for the "injured" dog because -- and she glared at me and said in a menacing tone -- because usually in these type circumstances I would have to call the police or animal control. I reminded her that the small dog was the aggressor. Well, she was just offering advice. A few minutes later she came back to the car -- apparently the young mother and I had agreed on the situation because the mother (God bless her) had rejected the financial offer and allegedly stated there was no harm done to her dog. But there was harm done to the credibility and fairness at Church Hill Animal Hospital. I got out of there. In no way, shape or form was I going to let that woman touch my dog. We're back at Varina where we belong. Read Less

This was my first time here. The employees were absolutely wonderful and kind. I brought in a stray that went completely paralyzed and could only move her head. I was devastated and was hesitant to bring her to a hospital because of how much it would cost. They were understanding and did euthanasia for free. They also offered to neuter the neighborhood stray cats that are all over here. I would honestly recommend them and I plan on coming here more often.Read Less

I have been taking my two dogs, cat, and three turtles over the span of eleven years and the care has been consistently exceptional!  They continue to provide care and guidance as my furry family ages.  I have referred several friends to them and their experience is comparable to mine. Read Less

Honestly, this review is purely based on treatment not services or adoptions. I know for a fact this woman will not treat bully breeds- a major negative factor for vets IMO. Not only that,  but while in with a regular patron, we were side-eyed, gossiped about (within hearing distance), and met with extreme skepticism about how we take care of our bully. I have rescued several bully breeds who get along with and nurture the humans, cats and dogs they are involved with (to the point of seeing completely vacant humans filled with a renewal of life) and this woman is just completely doing a disservice to a neighborhood already belittled by prejudice and judgement towards anything not "the norm". I do not support places where BSL is actively pursued; nor do I trust crazy cat ladies, which clearly is why this woman has made so many poor decisions. Read Less

I had a great experience here. We took in 2 stray kittens that had worms and earmites. My husband is out of work due to an injury so they comped some of our bill and are even dropping the spay rates significantly for them both. They were very friendly, definitely found my new vet! Read Less

Dr. Jack is the best, especially if you have cats. Too many times I've had vets I can tell aren't big cat fans (usually only dog owners too). I've brought 3 cats and 6 rescue kittens here over the years and been very happy.Vets are not cheap. Then again my insurance/doctor visits are not cheap. Compared to other vets in the area I find them very reasonable. I switched from another vet to going to them as they were cheaper and heard good things about their cat rescue efforts. They've done 1 spay, 5 neuters, a dental, and a large cyst removal with no complications, so i highly recommend them for surgeries. Compared to other vets I've gone to the techs can also handle the cats better when giving shots, etc with less stress. Front desk staff has always been friendly and helpful.My only complaint is wait time is sometimes way more than expected. I understand euthanizations and emergencies come up, and I've been known to ask a lot of questions to hold them up so that's not a big deal. Just a warning though. It may be good to ask them when they are less busy when you schedule. I never did that. If you have cats, ask for Dr. Jack.  She doesn't encourage you to order unnecessary tests and works to diagnose your cat's' problems and not just throw tests at them. It's apparent she genuinely cares about them. Read Less

Dr. Jack is the best, especially if you have cats. Too many times I've had vets I can tell aren't big cat fans (usually only dog owners too). I've brought 3 cats and 6 rescue kittens here over the years and been very happy.Vets are not cheap. Then again my insurance/doctor visits are not cheap. Compared to other vets in the area I find them very reasonable. I switched from another vet to going to them as they were cheaper and heard good things about their cat rescue efforts. They've done 1 spay, 5 neuters, a dental, and a large cyst removal with no complications, so i highly recommend them for surgeries. Compared to other vets I've gone to the techs can also handle the cats better when giving shots, etc with less stress. Front desk staff has always been friendly and helpful.My only complaint is wait time is sometimes way more than expected. I understand euthanizations and emergencies come up, and I've been known to ask a lot of questions to hold them up so that's not a big deal. Just a warning though. It may be good to ask them when they are less busy when you schedule. I never did that. If you have cats, ask for Dr. Jack.  She doesn't encourage you to order unnecessary tests and works to diagnose your cat's' problems and not just throw tests at them. It's apparent she genuinely cares about them. Read Less

I have dealt with this clinic three times now for my cats. One was a euthanasia and the other two were for leg injuries. I have seen 3 different doctors and they are all super. They work with you and do not insist upon tests that may not be necessary for your pet. I am reminded of my first vet who was a common sense rural vet. I never feel uncomfortable asking questions about treatment and cost, which as we all know, can be daunting. And I will never go elsewhere to have my pet put to sleep.Read Less

I just got a puppy and was in search of the best vet in the area.  I looked at the awards and online reviews instead of asking people I know and trust.  I brought my puppy here with pretty high expectations considering I found one place they were listed as the best vet in Richmond.  Unfortunately those expectations were not met.  I saw Dr. Clay and felt that she was very rough with my very young puppy.  She told me he was a mean and dominant dog.  I also felt she was very judgmental about the breeding contract we have with our breeder, and told us he should not be bred since he showed mean and aggressive traits.  I left feeling very confused about how exactly to treat my dog with the products given to me.  I didn't feel I had an opportunity to ask about potential side effects of the vaccines or medicine she gave me.  As a result I was not very comfortable with the healthcare he was receiving.I followed my gut and asked people I trust where they take their dogs and cancelled my second appointment with Church Hill Animal Hospital.  I found a great vet who does not think my puppy is mean or aggressive, and does not judge the breeding agreement.  I would recommend asking those you trust where to take your pet rather than just trusting what you find online! Read Less

Have been taking my pets here since 2007.  Have seen Dr. Jack, Dr. Clay, & Dr. D'Alfonso, and all of them have been great.  In addition to regular visits, we have had the unfortunate experience of emergency visits with a very sick kitty as well as one time when one of our dogs got hit by a car.  They are compassionate and intelligent, and reasonably priced.  Sometimes there is a bit of a wait but I don't mind the wait to get the best care. Read Less

I went as a new client to have my dog exam'ed and setup a dental cleaning.  I had high hopes for this place since they have a few good reviews online and were rated well by styleweekly.  The receptionist wasn't very friendly.  I expected at a small animal hospital like this, that the welcome would be warm as it is in any other little shop or service place in my neighborhood of Church Hill.  I was told it would be 2 weeks before my dog could be seen.  2 weeks for a short exam which would take 10-20 minutes!!!  What is this?  Do you only have 1 doctor working here?  I walked out letting them know I'd try another place in town.  I called the Fan Veterinary Clinic and they were able to schedule me the following day for the exam. I was welcomed warmly by the receptionists at the Fan clinic and was in and out with the doctor in under 20 minutes.  They even scheduled the dental cleaning within a few days (opted for a few days out even though they had the next day available). I won't be returning to Church Hill Animal Hospital and highly recommend the Fan Vet Clinic.  Dr. Jason Hall and his staff were great! Read Less

I don't think I can say any more that hasn't already been expressed in the glowing reviews here! I visited 06-11-12 with a new cat I took in. The doctors and staff take their time with you, answering all your questions and easing your anxiety. They're so gentle and kind with my pets. I have seen Dr. D'Alfonzo and Dr. Clay - both of whom are amazing (as well as the rest of the Church Hill team!). I've only been to the vet a handful of times but it feels like home, it's cozy and familiar. They have my trust. Read Less

If I ever make lots and lots of money, I'm going to give a hefty donation to Church Hill Animal Hospital! I have never had a more positive experience at any other vet anywhere, ever! They are incredibly patient with difficult pets, flexible with billing when you're feeling the pinch -- it is clear that their #1 priority is the health and well-being of your furry loved one.Also, I have never had to put a pet down before. It was one of the hardest decisions of my life. Dr. Jack, the head vet, did everything possible to help during this difficult time. She gave me sound advice, made herself readily available for questions, came to my home for the procedure (no extra charge!), the office sent me a condolence card that same week, and I only now received the bill a month later. I will never forget the staff's sensitivity and graciousness during this difficult time.I can't recommend them enough! Read Less

Having a newly rescued highly erratic puppy and caring for my nutty girlfriend's prized 16 year old fat cat I was in this place NON STOP this summer. For some reason I almost looked forward to coming, even after being here so often.Maybe it was the gratuitously cute kittens they have for adoption, or maybe I just need to get out of the house more.I have dealt with all of the vets and they are all very caring and actually take their time to deal with your concerns. My girlfriend is an absolute overprotective sheltering mommy to our cat, so it's very nice that each vet will take 10 minutes out of their busy day to talk to us about Titan whenever he so much as sneezes. These guys really do a great job. They handled a surgery for each pet this summer with flying colors! Gotta be impressed when said 16 year old cat comes out of anesthesia and immediately wants to eat as if he never had surgery.I have spent a lot of money here, but they do their best to keep their prices in line and will work with you if you have a lot of costs related to one issue. Read Less

I recently took my cat, without an appointment, to the Church Hill Animal hospital. Instead of turning me away with a ""set up an appointment and we'll get back to you."" they took a look at my cat with no hassle. Not recommending you don't make an appointment, BUT if something comes up with your pet(s) and you're just are too frantic/worried to call(Like myself) these people will help you out and won't charge you a 'didn't make an appointment fee'. These are the people who really do care about your pet(s) not your wallet. They also have a great staff who will help you through out the whole vet visit and make you feel very comfortable(They're also very polite and kind). . On side note my Vet Doctor, Carolyn W. Clay, DVM, was very helpful and understanding to my situation, I couldn't have asked for a better Vet to handle my pet. I can and will recommend this to my fellow pet owners who want a vet who will help them out through thick and thin. Read Less

I'm not a fan of this vet... I brought my dogs here when I lived in Churchill, and I was so annoyed to find that they have cats living in the waiting room... my dogs are cat-aggressive and when I made the appt they didn't mention that I was going to have to hold my dog on the other side of the waiting room while he has the cat in his sights...And what is worse is that at one point my dog did get away from me, went after the cat, and the cat took a swipe at him and gashed him on the nose!  I didn't go to the vet so my dog could get into a fight!  I've been to other vets that have had cats and they have handled it much better- the cat is kept on a counter or other high place and there is enough space between the cats and dogs to prevent problems.  This vet waiting room was just too cramped, and the cat was given free reign.And truthfully, even if that hadn't happened, I still don't think I would have gone back to this vet.  The woman at the front desk was super nice and she was great about our paperwork and whatnot, but the vet we saw seemed only interested on upselling us as much as possible.  We owned two dogs at the time, and wanted to get them updated on their necessary shots, but not do a complete makeover- they are dogs for heaven's sake!  The vet was confident and did seem to know her stuff, and she did take care of the dogs, even trimming their nails, but I just couldn't get past the cat incident and the feeling that I was being sold and upsold in every paragraph of conversation. Read Less

There is no way possible I could ever thank Doctor D'Alfonzo and Church Hill Animal Hospital enough for the care and compassion they gave Marty McFly and myself on May 7 2009. My cat had a freak throwdown with my dog and suffered serious bites, scratches, bruises, trauma and stress he had never experienced before. When I came home to my half lifeless companion I was scared and hysterical. I called the first number I could think of: Church Hill Animal Hospital. The staff member who answered my ballistic call was patient and understanding, asked for a little detail and told me to come in ASAP and we'd be seen immediately. Sure enough, I brought in my babe wrapped up in a towel and was instantly escorted into an open door where a staff member and Doctor D'Alfonzo instantly greeted Marty & I with care and concern. They wasted no time and immediately started tending to Marty, caring for his eyes and wounds. They were so sweet and loving to my little guy and assured me he taught the dog a strong lesson! They saved me time and MONEY by taking X-Rays and giving him a couple staples and IV and fluids right then and there. They referred me to VEC (which would have cost an arm and a leg if they had done those major procedures that Church Hill Animal Hospital took care of for us) for overnight monitoring, which I'll leave another great review for next! Most importantly of all Church Hill Animal Hospital saved my cat. Read Less

For us it is about a 40 minute drive to her office, it is well worth the trip. Dr. Jack is a very caring and experienced vet. She takes the time to explain exactly what is going on with your pet. Her office is immaculate, warm and friendly. Her clients are very diverse - which attests to her genuine love of animals and her people-friendly manner. Her staff are the best - even when things are very hectic at times! It's refreshing to finally find a vet for our cats who is not pushing expensive meds or treatments that may not always be necessary. Very highly recommended! Read Less

I agree with the below comment - Dr Jack has the best balance of care for your pets, and sensitivity to the owner. She is great about answering questions, giving honest advice, and only running tests where necessary to the health of the animal. My dogs really don't seem to mind going in for shots and checkups - she makes it as un-traumatic as possible, and therefore its a pleasure to keep going back and to give her my recommendation. Read Less

Dr. Jack is the best. She not only cares about your pets, she cares about the owner too. She is not only the friendliest, but is way more affordable than other vets. When we took our cats in for feline leukemia tests, she was concerned if we really needed the tests because of the price and the fact that there is no known cure so there is nothing you can do to really treat the disease. Also, when we picked up a lost dog that was darting in and out of traffic, she gave it a check-up for free. Read Less

Dr, jack is truly and excellent vet! The office is always clean, the staff is friendly and the time and care given to your pet each visit is excellent. My pet was diagnosed with heart disease, Dr. Jack was able to give me a referral to an outstanding specialist and the office followed up on the status of my pet. I would recommend this vet's office highly! Read Less

You can tell Dr. Jack cares about animals - there are strays waiting for adoption in the waiting room, a kitty with a balance disorder in the bathroom, and others roaming the halls. The office is super-busy so you may have to wait but it's worth it. 9/16/07 Still standing by my five-star review of Dr. Jack and CAH...but wondering why Holly Hilton couldn't be happier yet only gives a rating of average?!? Also, I think the wait time has decreased with the addition of another vet. Read Less

Dr. Jack is a very personable caring vet. She took a lot of time with me when my Siamese was in kidney failure. She and her staff obviously care about their patients - both feline and human. When the end finally came and it seemed that my at-home vet was not going to be available to euthanize my kitty at home, Dr. Jack offered to come to my house after her office closed so my precious 15 year old cat wouldn't be put to sleep in a strange place.....Also, her fees were well below what I expected. An office visit and overnight stay at Church Hill Vet was less than a check up with our previous vet practice in the West End. Read Less