Dr. Bart and his staff are wonderful!! He genuinely cares about the well being of your pets. Great customer service. I have been bringing my fur babies to him for about 5 years and Dr. Bart is always accommodating. Read Less

Dr. Bart and his staff are wonderful!! He genuinely cares about the well being of your pets. Great customer service. I have been bringing my fur babies to him for about 5 years and Dr. Bart is always accommodating. Read Less

Dr. Bart and his staff are wonderful!!  He genuinely cares about the well being of your pets.  Great customer service.   I have been bringing my fur babies to him for about 5 years and Dr. Bart is always accommodating. Read Less

Dr. Miller and his staff are simply....AWESOME. After we lost our 4 month old English Bulldog to negligence of another vet I began my quest to find a Vet who knew Bullies inside and out. A few local breeders I reached out to recommended Dr. Miller and we are very grateful to have found such a loving and caring Dr. for our bully babies. It is a 45 minute drive for us to his office, however it is worth every minute to have found a Vet we can trust. Most of the time there is a bit of wait however keep in mind he is spending quality time with his patients (both human and animal) and will spend just as much time with you! Read Less

They were extremely nice and helpful when I found a stray cat. They checked for micro chip and it was determined to be feral. I had caught it in a trap while trying to catch my indoor cat that had gotten away. Tanya at the front desk was knowledgeable and very compassionate. Dr. Miller treated the cat and I was able to find a couple that would work with trying to make this cat a pet again without surrendering to a kill shelter. God bless you all and I appreciate all your kindness and help in ideas to trap my cat which I eventually did after three and a half weeks. They deserve a ten star in my opinion.Andrew Stiles fit4Squashflystiles Read Less

Website provides no information. Services page "coming soon", staff page "coming soon", about page "coming soon". Instead you get a paragraph instructing you to connect to their Facebook page. How utterly lazy. Read Less

He saved our cat! It was after hours when Buttercup was found with a 5" tear down her abdomen. Think goodness the doctor answered the phone. He wanted for us. We drove 45 minutes to get. He sewed her up and we took her home. Buttercup is now a house cat 🐱 Read Less

Best veterinary service in Richmond. The facility is kind of a hole in the wall, but for good reason. Dr. Miller and his staff do not try to give anyone a run for their money. They'll suggest inexpensive over the counter treatments when possible and never give unnecessary meds. I currently drive about 40 minutes round trip to get there because vets I've tried closer just didn't measure up. I told them I'd left a vet recently even though they had a very nice facility, their response was "well, they've got to make up the money somewhere, I guess." So don't let their humble facility turn you off. Dr. Miller has been running the show there for years, and hasn't upgraded because he cares about your pet, not your money. By the way, everyone I've recommended this place to is still a client several years later. Go here! You'll be happy you did. Long live your doggies and kitties! Read Less

Awesome vet! Dr. Miller would not quit my 160 pound dog who HATES getting his nails clipped and when other vets wouldn't do the job. Thank you so much! Dutch is no longer depressed and FROLICKING through the woods with me on our morning walks again. Read Less

Great staff and Dr. Miller is awesome with all types of dogs. His knowledge and willingness to help animals is inspiring. As a local from Richmond, this is the best experience I have had with a veterinary practice. Read Less

We felt compelled to respond to Amy Alford below. Amy; we still have the beautiful antique bulldog prints hung in our hospital that you gifted us with following Sampson's surgery - we thank you again. We are rather confused though to see your post now nearly 11 years later. Let us clarify for you again the course of events as it is obviously difficult to make accurate claims and allegations when you were not present to witness anything that actually happened. Back in the year 2005, you brought "Sampson" to us for a cherry eye replacement and soft palate resection. We absolutely would not have performed any procedure not agreed upon. As you recall, we contacted you to let you know that his surgery had gone well, and that we had observed what appeared to be a short seizure sometime after he was awake. We advised overnight observation for further episodes and as a courtesy to you, we transported him and met you at the VRCC at the end of the day. Sampson evidently had symptoms consistent with epilepsy which typically do last a lifetime. We can assure you that this was not induced by his anesthesia which he tolerated extremely well. We do know that epilepsy is unpredictable, beyond our control, and that animals with epilepsy are born with this potential. We also know from our follow up conversations with you that Sampson was able to breathe much easier and had a better quality of life following his surgery. You also realized that we did everything possible to help your Sampson that day - 11 years ago. He was certainly not ever "oxygen deprived" , "dehydrated", nor did he or we rip his sutures. He was closely monitored and did very well in our care. I only wish that you had actually been present to witness the events that day. We are sorry that he had his seizures throughout his life, but we do see epilepsy in this breed - and again, epilepsy is not caused by anesthesia. We know that you loved Sampson and we are sorry for your recent loss. Regarding our dog, "Beef"; about 10 years ago Beef was taken to our friends at the VRCC after hours for a foreign body obstruction in his stomach which was actually hard plastic (not a washrag). He had surgery there that night and died there before he could come home. I hold nothing against the VRCC as I realize that they also did everything they could to help Beef. Some things are just simply beyond our control. I had, however, performed his palate surgery the previous year without issue. To date, we have helped over 300 Bulldogs, Pugs, etc., to breathe easier with palate surgery. We only perform the procedure on patients that we feel will benefit from it, and many bullies do not need the procedure. For those that do, the difference is amazing - as you stated that you witnessed with Sampson. We have never ever had a negative report from a client following surgery regarding how the dog is breathing, including yourself. We do have many clients that travel to see us, and this is the first we have ever heard of any sort of "bad reputation" regarding our bulldog services, which obviously raises much question as to the validity of this "bad reputation" claim. You are welcome to read our reviews on facebook regarding our care, expertise, and surgical success record. We do see a great many show dog Bullies in practice. We personally breed them occasionally but we do not show them. We have them strictly as pets. Amy, we have always held you in the highest regard. We wish you only the best and we are truly sorry for the apparent ill feelings towards us now nearly 11 years later. Read Less

In response to Evan Novak below; Evan, it has been 3 years now that you are on this campaign to slander us with your reviews, but I am happy to address your concerns. While we try our best to see clients in a timely manner, often we are extremely busy and sometimes patients before you require more medical attention than anticipated. We are truly sorry that you had to wait, but we never end an appointment without every question answered and every detail addressed. You happen to be there at a very busy time, which should tell you something. You should be far more concerned if we were never busy which would suggest that we had a smaller following. We have a large wonderful client base that we truly appreciate and we care about giving the best to our patients, and we even make ourselves available after hours for our clients and patients. I have been known to go in at 1:00 or 2:00 am to see emergencies on a regular basis. We were also included in Richmond's Best Top 5 Veterinary Hospitals. For this we truly thank our clients for the many nominations and votes we received - this was quite an honor for us! What appeared to you as "under staffed" was actually every staff member busy; either in the back, in a room, and tending the desk and phone. As you recall, you were also using an emergency practice as a regular veterinarian. We saw you several times for rechecks. The several times that I examined your bulldog, he was in great spirits and did not show any evidence of "relapse", but rather steady improvement. The radiographs that we took also demonstrated evidence of improvement each time. As a bulldog with pneumonia can be very serious, and this breed can rapidly regress; it is very important to recheck at the appropriate time so that if we need to change our antibiotic protocol, we can do so without having waited so long that we allowed the pneumonia to become severe or life-threatening. You seem very concerned and convinced that your dog was "relapsing", yet you did not want to recheck or follow up sooner than 2 weeks to make sure your bulldog was improving and on the right course of treatment. So when you say; "Never prescribed medicine for longer than a week out without a follow-up visit, attempted to give me some sorry excuse for when I wished to follow-up in two weeks out."; our "sorry excuse" was to make sure we were resolving the pneumonia and not being negligent by failing to follow up. If he was regressing or relapsing, then waiting 2 weeks to find this out would not be good and could be potentially life threatening. I know this from years of successfully treating cases of pneumonia. Like it or not, I do stay on top of my cases. If we found him to be improving after a week, then we refill the antibiotic and continue the same course of treatment to resolution without you having purchased 2 weeks of an antibiotic that wasn't effective. This is win-win. Regarding my X-ray machine; I have a state of the art non-digital machine and processor. I am very used to it and my film quality is excellent. We showed you improvement on the x-rays. You assumed that because my unit was not digital that it was inaccurate, and you did so without having any formal training in radiology. This I cannot help. I do know that while in our care, your dog continued to improve, which is why we stay on top of matters. Your remark; "The establishment is a leech trying to suck the most money of out of you" is a little baffling as my recheck exams are typically $40, my radiograph fees are far less than what you paid at the emergency center, and we were careful not to sell you too much expensive medication at one time without first making sure that it was effective. And somehow you find us "unprofessional and unethical"? I haven't heard this claim before, and we are truly sorry that you feel this way. Evan, we will always welcome you and your pet and offer you the highest standard of veterinary care. Good luck in the future! Dr. James (Bart) Miller Read Less

Very caring veterinarian and the staff is amazing. I brought home a feral kitten that his staff has been caring for. The cat is amazing. I'm completely in love with him. Thank you guys for making my Christmas so amazing!!!! Read Less

Dr. Miller and his staff truly care about their patients. They take the time to thoroughly discuss what is going on and answer all my questions and concerns. I know that my pets are in the best possible hands. Read Less

DR Miller has taken care of my bulldogs for years - Awesome Vet and awesome at surgery! He is caring, very knowledgeable, and great staff too!! Would not go anywhere else! AMY ALFORD - what planet are you on?? What you say makes no sense and is not at all true or what ppl believe - and eleven years later you post lies and trash?? Seems like u have guilt for your own neglect by not knowing/ treating your dog's epilepsy and need someone else to blame - u should keep your trashtalk to yourself cause anyone who knows DR Miller knows he is the Best! He does not over charge and he truly cares for the animals! He has helped us with rescue dogs for no charge at all! I recommend for everyone to try him! Read Less

3 1/2 starsThis is a small practice attached to their boarding doggie day care facility. Dr. Miller is very personable and knowledgeable, and his staff has always been friendly. Their prices are very affordable and they treat everyone fairly, which I appreciate. They'll work you in last minute, and they stay open late. The cons: the waiting area is very small, loud (everything echoes very bad) and a bit smelly and. It very clean (dog smell + bleach). The 2 exam rooms are also very echoey and not inviting. I recommend this vet for routine vaccines, medications, easy treatment etc but not for anything serious. If you have a very skittish animal, like a cat, be aware that it's not a very peaceful environment. My cat was quite nervous at this location. Read Less

I found myself with an adopted stray and shortly after that it had a completely shattered hip. Dr. Miller and his staff took amazing care of Buddy. And they took good care of me, the very worried owner. When I got Buddy, he had heart worms, two types of intestinal worms and the broken hip. On our first visit Dr. Miller got on the floor with me and the dog. We sat there for 20 minutes looking over the dog and talking about his treatment. I have made several visits along the way to make sure Buddy is healing and his other ailments clearing up. I board Buddy with Dr Miller and the staff knows him by name and treat him amazingly. To date Buddy is worm free, heart worms are on the way out and the hip is better than I could have imagined. We cant thank Dr. Miller and his staff enough. Read Less

Amazing customer service.  The entire staff did all they could to accommodate my schedule and take the time to make my dog feel safe and comfortable before her exam.  Really impressed with this business, it's one that puts effort into the client relationship.  Thanks so much! Read Less

If I could give a negative 100 it still would be too many for Dr Miller..yes Bart Miller has owned, showed and bred bulldogs for 20-30 yrs, he also has a HORRIBLE NAME with other breeders and showers, he will ALWAYS recommend palate surgery on your bulldog, i was forewarned but liked him and NEVER PLANNED ON DOING A PALATE SURGERY...However, when our year old baby was under anesthesia doing cherry eye, he DID IT ANYWAY WITHOUT OUR AUTHORIZATION...., Only to break stiches open inn Sammie's throat while removing the breathing tube, even worse, BART MILLER LEFT SAMPSON LAYING IN THE BACK OF HIS CLINIC TRYING TO MANGE A HYPOTHERMIC, DEHYDRATED AND HEART ARRYTHMEIC DOG HEMMORHAGING FOR OVER AN HOUR WHILE SEEING OTHER PATIENTS AND DIDNT EVEN CALL US!!! When Sammie was 2 seconds from death and he knew he's be sued he FINALLY called us and rushed Sampson to VRCC and thank god for them!!! Not just this incident, but the damage of oxygen loss for over an hour to his brain caused the next 8 years of seizures, liver damage from the seizure meds, etc, Sampson suffered for 8 years because Bart Miller did a procedure we NEVER AUTHORIZED SPECIFICALLY FOR THAT REASON THEN LEFT HIM DYING WHILE HE CONTINUED SEEING PATIENTS.....!!! II SHOULD HAVE LISTENED TO MY BREEDER WHEN SHE WARNED ME....STAY AWAY....IT WASNT TIL LATER I FOUND OUT HE KILLED HIS OWN DOG BEEF THE SAME WAY AFTER HE SWALLOWED A WASHCLOTH....vaccines ok but dont let him touch your dog with a scalpel, unless you want to own a $30,000 wing at VRCC in the next 8 years and a suffering, struggeling baby...he'll never touch mine with a thermometer!!!!! Read Less

Cons: - Ancient technology as far as xray machines, I was surprised to find that when I shopped around for a new vet NOWHERE ELSE has film xrays still in use. - My dog relapsed multiple times under Dr. Miller's care while battling pneumonia. - Never prescribed medicine for longer than a week out without a follow-up visit, attempted to give me some sorry excuse for when I wished to follow-up in two weeks out. - Every new visit the first question I was asked was "So are we doing (insert expensive form of care) today?", Not a "How's it going?" or "How is the dog doing." - Severely understaffed at all times. Receptionists and vet techs always running around like chickens with their heads cut off. - Because of being understaffed, every appointment I ever had I was seen no earlier than 45 minutes later than my appointment time. Bottom line: If you care about your animal, don't take them to Crossroads. The establishment is a leech trying to suck the most money of out of you. Read Less

Dr. Miller and his staff are absolutely amazing! We wanted to find the best vet in VA for our 8week old English bulldog and we were very pleased. Highly recommend anyone with pets to see Dr. Miller. Top of the line care!!! Read Less

I have been going to Dr Miller's Crossroads West Vet Center for 15 years. I have never, ever had a problem with Dr Miller and his level of care. He is the best veterinarian around. Unfortunately, his poor choice of a particular office staff member has prompted me to leave his excellent care. While she once gave my dog the wrong medication, I decided to stay despite my hesitancy. However, when she forged my name to the release to have my dog's remains cremated, I decided that was the end of my patience level for this kind of unprofessionalism. While I would like to give him the 5 star rating that he deserves because of his excellent care, I felt like a three star would draw somebody to read my review and make you just bear in mind that you are dealing with more than just Dr Miller. You are dealing with his incompetent "office manager" as well. Read Less

A few months ago, I posted a detailed review & reasoning behind such a low rating of Crossroads West Veterinary Center in Richmond, Virginia. The clinic decided to remove my review, as they have the privilege to. As I have the right to post another review, I will, but in far less words. It is your duty as a business to preform ethically & responsibly either during surgery or to a mere answer. You should be providing educational responses, not bad mouthing a client who has proof of an issue. I will not be recommending Crossroads or Dr. Bart Miller, to anyone. Read Less

Dr. Bart Miller's compassion and unrelentless care for his patients needs and willingness to consider all measues necessary to provide the best care with consistently wonderful results. I have had 2 generations of Dalmation's under his care and he saved my 2 year old Dal who suffered from urate crystals that placed him into shock and kidney failure. It is a compliment to his practice and staff while a special note of gratitude for taking him away from his family on his birthday to care for my dalmatian when my buddie surely would have died without his intervention and commitment to work with me till we cleared his crisis point . Thank you for always being there for all of us. Joe OMalley Read Less

We have been taking our pets to Dr. Miller since 1998. Recently, our 11 year old beagle suddenly began having seizures. Dr. Miller has treated her since she was a puppy and knew that she had always been in excellent health. He was obviously as concerned about this new development as I was. After seeing her, he made sure that we were given the number to his cell phone. We texted and talked over the phone throughout the night and into the next day concerning her condition.Read Less

I would not even have given a star if that was an option. I was referred to dr miller because I have a mastiff and I was told he owns many mastiffs. Our dog has had some ear issues that just won't clear up and I thought he may have been able to help. My sixteen year old son and I brought the dog in last Friday. It was then oddest first vet visit we had experienced. It seemed as if both the doctor and the receptionist took zero interest in the dog. They didn't try and great or pet or try and get to know out dog. In fact they gave my son and I a muzzle that would never have fit on him and asked us to put it on him so he could take a look at his ears. Both vets we had been too prior were so warm with Zeus. They knew they could not hold him to let them individually look in the ears so they had help in the back and on o e occasion a seperate vet office sedated him... All things you would think would need to happen with an almost 170 pound two year old dog. We took Zeus in this morning at 8:15 for an ear flush. At 5:30 I get a call from the receptionist telling me she could not get Zeus out of the crate. Mind you it had been nine hours since I left him. She told me she could not get near him to sedate him ... Well of course she couldn't ! Where was the doctor who is the professional and the reason brought Zeus there?! The receptionist told me there was someone else there and they could try and hold him so she could look in his ears. We went and got him instead. Soooo after none hours the receptionist.... Not the doctor mind you. Tells me she could not get him out of the crate and could not get near him because he was growling at her. She have us the dog and apologized when we got there. We took him to the car and the smell coming from him was awful. He smelled as if he had defacated on himself. The car ride home was just gross. We had to bathe him as soon as we got home. I share all this because the experience was just weird. It was nothing like any vet appointment we have ever experienced and we have three dogs.Read Less

You couldn't ask for better Vet then Dr. Miller and his staff. They made me feel like I was part of there family with his lovely wife Jen and his beautiful three young girls. He's a very compassion and loving vet my animal couldn't have been in better hands. Thank you for all that you've done for me and my english bulldog Bebe xxx Read Less