Fairfield Veterinary Hospital

These guys were great! The front desk was very friendly and helpful at getting us checked in/out and loved watching my puppy meet the dogs that were coming in and out. The Vet and her assistant were very loving and patient. They took plenty of time to get to know my puppy and teach me about shots and foods. They weren't pushy at all and just shared information and let me decide what I wanted to do. My puppy followed them out of the room and they let him walk around the back and meet everyone. He loved it! It's a great, local place that we will be going to from now on! Read Less

The staff was very helpful when I set my dog appointment......... But the fees over the phone nearly double when I picked him up!! This place is a complete ripoff. They added over $60 in extra fees I WILL NEVER GO THERE AGAIN....... Read Less

Disclaimer: despite receiving adequate care for my cat in the past, I am forced to rate them low. Read on to find out why. On September 2nd of this year, I went to Fairfield Veterinary Hospital (4804 Nine Mile rd) for an urgent issue with my cat. My payment for the unexpected bill was delayed by an hour, and instead of waiting, they confiscated my cat. They said they would wait one month, all the while charging daily medical care fees and boarding fees (so thousands more in additon to the ~160), and after that it would go to collections. So they would keep my elderly animal, eventually give her back after a month, and still saddle me with that huge bill. I was hysterical, so they shoved me in a back room. When my money cleared, again within an hour, they finally returned her. Did I make it clear they forcibly ripped her carrier out of my arms, and did not simply threaten to take her away? I am almost certain this was illegal, but stealing someone's elderly pet like that would still be morally reprehensible and bad for relations with a longterm customer (as I once was) if it was legal. I later found out that they planned to start filing with collections immediately, so it would have started damaging my credit the next day, instead of in a month like they said. I am concerned this is happening to others, so I have to say something. The way they behave in general is a bit on the suspect side to me, but to have my credit, my way of life, really, threatened like that, to experience blatant harm in such a sensitive time. I still can't believe that happened to me. It is also the only vet office where my animals have gotten fleas. For the first time in a decade, in fact! That place is so dirty. If you want to see some badly abused animals, look no further than the fish tank in the waiting room. The whole inside is green and reeks of ammonia. I am tempted to return just to steal those poor things. She received Covenia during her visit, something I would not have personally okayed given her condition, and it is likely the side effect precipitated her death six weeks later. Read Less

As soon as i walked in the door I wasnt happy. I have a pittie mix and we walked in he's super friendly and was trying to say hello to everyone immediately the receptionist said i had to go an exam room by myself to fill out paper work while everyone else was filling it out in the waiting room .... all the doctors were shying away from him the whole time. I only had one young girl treat him like any other dog and I told her how thankful I was for that. On top of treating me and my dog like we were the plague I was being charged for every little thing even the stuff I didn't want. At the end of the day I was there to help my boy so im happy he's ok now but I won't be back they are way too dependent on money for the way they treated my baby. Read Less

I brought my 18 year old cat here, who had a blood test showing kidney problems and a possible infection. The vet, Dr. Rice, without informing me of the risks or the necessity of a shot, gave her Covenia. Covenia is supposed to be used for skin and soft tissue infections. Cat does not have any obvious sign of any infection. Side effects of Covenia include kidney damage. And death. Do not allow any vet to give your animal Covenia. It stays in the bloodstream for weeks and can also cause severe anemia. Please research this drug. I can't tell you how scary it is to have your cat looking like a zombie and then find out online how controversial this drug is, and all the people reporting serious problems after their pets got this injection. Don't bother trying to argue with the vets, as there is a great deal of denial about this drug. You should never give your pet a drug that can cause an allergic reaction that then stays in the system for weeks. Always ask for a prescription or get pills if possible, that way you can stop treatment if you see a problem. The other issue is the vet said we should give cat fluids, not how much, or how often, or even a prescription. I was then prescribed one bag with a dosage of 200 mls. How often? Check-up is 2 weeks away. Bag is 1000 mls. Please do the math. I need a refillable prescription. For a cat with kidney problems. We then took different cat in for a UTI and saw a different doctor, Dr Wattle. When I mentioned that my cat had a reaction to Covenia all I could hear was silence. I told her I wanted it in the chart that my pets were not to receive this drug. As I left. the receptionist Abby said to me, "you let us know when you want your pet to receive that Covenia shot". I looked at her in disbelief and said no I don't want my cat to have that drug. She then repeated herself. with added sarcasm, in case I didn't get it the first time. I did, I just could not believe my ears. She had just handled my bill and knew I requested it be on the top of my pets chart not to ever give him this drug. She was mocking me. I could not believe it. She was nasty and to top it off I am supposed to drop off a urine sample to this clinic. I now do not feel safe knowing this is the person who will handle it. So weird. It says to me that I must have been a topic of conversation while I waited in the exam room. Grossly unprofessional. I would avoid this place. I can put up with ugly walls and ceiling tiles that are stained, but snide, unprofessional personnel and doctors who don't write appropriate prescriptions, don't inform you about a long acting injection are real issues. I will take my business elsewhere. Read Less

I brought my foster kitten here to get spayed, the receptionist when I went to pick her up forgot to give me her medicine and didn't tell me anything about the exam. I got homer and her tail and paws were completely wet. I went back today to get her medicine and I asked how much she needed and when. The lady who have me the meds just said it was all on the box. Completely rude. I asked if the doctor had checked her ears for mites because she was scratching her ears and the lady just said that the doctor didn't say she had mites so she doesn't. Needless to say I took her to another clinic and she had some issues with her left ear that required medicine. I never got to speak with anyone about what was going on with my cat, the people are completely rude and I would never suggest anyone to go here Read Less

I brought my foster kitten here to get spayed, the receptionist when I went to pick her up forgot to give me her medicine and didn't tell me anything about the exam. I got homer and her tail and paws were completely wet. I went back today to get her medicine and I asked how much she needed and when. The lady who have me the meds just said it was all on the box. Completely rude. I asked if the doctor had checked her ears for mites because she was scratching her ears and the lady just said that the doctor didn't say she had mites so she doesn't. Needless to say I took her to another clinic and she had some issues with her left ear that required medicine. I never got to speak with anyone about what was going on with my cat, the people are completely rude and I would never suggest anyone to go here Read Less

My dog Butters hurt his paw, and his regular vet stopped having Saturday hours and recommended I try Fairfield. They took me as a walk in. Everyone was so nice and courteous. I couldn't of had a better experience. Read Less

My dog has some severe anxiety and cannot stand to have anyone cut her nails. They've been very good at getting us in quickly and interacting with her to calm her down. We had to work together to find an effective way of de-escalating her anxiety but these Vets here love animals and took the time. Great job guys! Read Less

Brought my puppy here for his initial visit, I asked for the specific price of his subsequent visit for his vaccine and was told because it wouldn't need an exam it would be $20. At his next exam the same receptionist charged me $45 because it was a vaccine with a visit. When I explained what she told me last time, she stated that she never would have said that, basically calling me a liar. She then ignored me talking to her after that, was unapologetic, and never attempted to right her mistake. I will never take either of my dogs here again. She was incredibly rude, disrespectful, and needs to take a few more lessons in customer service. Read Less

Very disappointed We rescued a dog that we were told was 10 at the time He has now passed away in the back yard and I can't get any help collecting him I'm a single mum on a pension with 4 little kids I don't have money to dispose of him as they put it I'm so sad with the loss of my dog and the nothing help I have received with his loss!!!Read Less

We took our Smokey there after he was hit by a car because they were the only ones open at the time. While initially their concern was founded as they discovered a broken leg, we felt as if they were nickel & diming us. Also, a week or so later, we discovered we were given incorrect advice about caring for his broken leg. We have in writing where they told us to re-wrap his leg every 4-5 days. Another trip to an emergency vet late in the day & to our regular vet (SPCA) for follow-up, we were told by both "they told you what? You're not a professional & could've injured him further. " We were also told that Fairfield DID NOT use the correct size brace, which caused sores equivalent to human bed sores on his leg in 3 spots. My fur baby/babies won't be going back to Fairfield. Read Less

Completely incompetent! Shaved my dog down so low it looks like a buzz cut which is not what i asked for after specific instructions for my german shepherd. They also knicked my dog twice and burned his fur in one place. Then the staff had the nerve to make insensitive jokes saying that they were "trying to lighten the tension." This place is horrible. Read Less

We've used these guys for years and usually my wife takes the pooch there for her shots.  Every time she comes back she comments on how backed up they are and how late they are on appointments.We had an 11:30 appt. and it is now 12:30 with no sign of a vet anywhere.  I overheard the girl on the phone saying they were backed up 2 hours.  This at 12 noon.So it seems they consistently overbook and keep you waiting.  I leave the vet decisions to my wife but this is bad business.Vet shows up at 12:38 asks a few questions and then rolls out to take care of another dog before treating our dog.  All we came in for was routine vaccinations. Read Less

i've been taking my 2 cats here since i moved to VA 4 years ago. been through everything from kitten shots to bladder stone removal surgery. i love the vets and the techs--very friendly and knowledgeable. being open late is also a plus!the only reason i won't give Fairfield Vet 5 stars is due to a recent event with the groomer. later in the evening after picking my cat up from her groom, i noticed a large 1in long, 1/4in wide gash under my cat's front arm from the clippers. i brought my cat in less than 48hrs later to have the wound glued shut & received antibiotics at no cost. it was made very apparent that the groomer did not let any of the other staff know what happened, so i was not told about this possible accident with the clippers. i appreciate the rest of the staff being SO wonderful about this incident, but i cannot excuse the groomer for this. if she hurt my cat--intentionally or not--she should have let someone know right away.i will not be bringing my cat back here for a groom, but i WILL stay for her general health. Read Less

Everyone here is absolutely the best! They treat you and your pets with the utmost respect and care. No appointment necessary for most of your veterenary needs but some scheduling required. I hope I never have to take my pets anywhere else!Read Less

Can't say that Rufus and I had a good experience, normally we do, but this morning they were trying to milk me. I take Rufus there for grooming ONLY. I've taken all of my animals there for years But, Rufus gets his shots and test at the SPCA where I adopted him. The receptionist/tech would not allow Ru for grooming unless I paid for a fecal exam?? If she had taken the time to read his chart, she would've seen where he is up to date on EVERYTHING! Including the fecal exam (heartworm). I don't like being nickel and dime. They lost a customer today. :( Read Less

I have been to a couple vets in the Richmond area, and Fairfield Veterinary Hospital is my favorite. The vets are knowledgable and care about the animals. Also, they've always given me the impression that they are trying to help me save money. Just recently, my dog had to have surgery. The front desk staff outlined which costs were mandatory, a possibility, and totally elective. They do not try to charge you for things your animal doesn't need. They tolerated my numerous phone calls throughout the day with a level of understanding and politeness many front desk personnel lack.The only con that I can think of is that every time you call the office you will be put on hold for 5-15 minutes.I owe the lives of at least two animals to this vet. We live on the other side of town, now, but I wouldn't take my little ones anywhere else! Read Less

I really appreciate their late hours on Monday and Tuesday, since it allows me to take my cat there after work instead of having to wait for the weekend.  Their building looks a little older, but inside it is clean and they have some of the latest technology available, including their own full laboratory for tests. Read Less

It's a great practice with loving, kind staff. The prices are very reasonable. I love bringing my dogs there, I know they are getting top quality care, and the staff treats them like there own. I also know I am not getting ripped off like other places that try to push everything under the sun on you, your pet does not even need. They are a 10 out of 10 in my book. Read Less

I have been with this vet for 19 years and have brought 3 dogs and one cat to them. The doctors each have been especially caring. One even came to my house when I really needed them. They seem to be able to do things that other vets can't like ultrasound and laser. Read Less

The owner of this hospital has been there for at least 20 years. He cares about his clients and even makes himself available for house calls to his best clients. I have called this vet in the middle of the night for emergencies and he was helpful and kind. You can't pay for that kind of service in this day and age. I highly recommend them to anyone who loves their animals. Read Less

I have been with this veterinary practice since 2000. The quality of service has gone down remarkably. I have seen good veterinarians come and go. The owner of the practice does not have a good bedside manner even if he is a good vet. Only because of one practicing vet do I still go there. But I am after 7 years looking for a vet that is not looking to milk me. Read Less