A wonderful place. The entire staff was very friendly and knowledgeable. They took great care of my little kitten he was back to his crazy self in no time flat. Their prices are amazing. I would recommend this place to anyone. Read Less

Love them. My dog has been going here since she was a puppy. They are very efficient and the shots take no time to get done. My dog doesn't even notice that she's even have any. I'd recommend them. Also your pet must be neutered or spayed for their vaccines. You can prepay to have your pet neutered or spayed there if they have not been already. Then get your shots and come back for the surgery. Read Less

There is a reason this place has a FIVE STAR rating. They're phenomenal. They're caring and supportive. They're professional. The work they do is monumental. Thank you for helping to ensure the ferals and strays who hang out in my neighborhood are healthier and happier. Read Less

Highly recommend this place for bunnies! I was very worried about finding somewhere to get my bun neutered because it can be quite expensive and also bunnies are extremely fragile creatures. Prevent A Litter was very affordable and caring. They provided us with all the info we needed about after care as well as an 24/7 emergency line. They also called us three times to check up on him since he didn't wanted to eat for the first day. Everything is resolved now and he is a much happier bunny! He's eating more hay and drinking more water and is 100% litter trained. Definitely recommend this clinic for any concerned bunny parents. Read Less

Prevent A Litter also known as PAL in Carytown between downtown Richmond and the West end, is a great asset to the community. They provide low cost spay and neuter as well as vaccinations and other veterinary services. I would recommend anyone with pets (especially if you are a multi pet household) to give them a try. We recently acquired 3 more kitties in addition to the one we already have. If you go there for vaccinations, just be sure to take your pet's proof of spay or neuter with you. Read Less

LOVE THE PLACE!!! I have taken my pets and strays...and friend's pets that could not get their animal there due to health reasons. SAME GREAT SERVICE...to ALL the animals. They take phenomenal care of all the animals! That being said. ...they provide an amazing service at a fraction of the cost at a regular veterinary office. They are becoming more and more popula because of this. If you find the front desk service slow...it's because they are OUTRAGEOUSLY BUSY. DONATE YOUR TIME OR MONEY...they can't stay low cost without some considerations! I find stopping by more efficient. ..they are always busy! It's because they are amazing in what they do! So understand if you don't get a call back right away...they are booked far indvance and they are always busy! Read Less

After being brutally gouged by other vets I've found what I believe to be the best spot to keep your pet up to date on shots, heartworm meds, basic needs, etc. Thanks to everyone at PAL for looking after my dog Hamburger. Read Less

My wife and I have brought our pets to PAL for the last several years for vaccinations. We took our rescue kitten to be neutered yesterday. The staff is always friendly, helpful, and knowledgeable. PAL is an asset to RVA as they provide low cost vaccines and spay/neuter procedures. Thank you, PAL!!! Read Less

I would highly recommend taking your pets here to get spayed and neutered and get their vaccines. It's affordable and they've done so well with the cats I've sent to them. They've never had issues of any kind. I love PAL. Read Less

I took both of my cats to PAL for vaccinations and the staff could not have been more friendly and welcoming to both of them. My cats tend to get a little frightened when I take them to the vet and the staff at PAL treated them as if they were part of their family. I will always go out of my way to make the trip to Carytown to experience their wonderful service and great prices. Keep up the good work! Read Less

We have taken our cats and dogs here (for neuter & vaccinations) and the staff has always been so great with all of them! They are accessible for any concerns, incredibly loving towards the animals (even the nippy poodle), and there is no beating their low prices. Read Less

My cat WAS a patient here. Took him last weekend to get his vaccines. He was very friendly and let other people and animals go near him and pet him. We waited for over an hour for him to be seen. He was in the back room for just three minutes until the nurse brought him out and told me he was too aggressive and tried to hurt her, giving multiple stories and bs excuses. It made no sense. So I left and took him to a different vet today. Same thing, different animals and people went near him and pet him, and as soon as the vet saw him he went right up to her and started rubbing on her and let her give him his vaccine. No signs of aggression whatsoever. Which leads me to believe that the staff of Prevent A Litter didn't even try. You'd think that an "animal hospital" would be used to dealing with aggressive animals and know how to handle it. Except my cat showed no signs of aggression. I will never bring my pet back here again. It's a waste of time and money.Read Less

We took our pitbull puppy Salem in yesterday to be neutered, chipped and get his rabies vaccine. They were so kind. They kept us updated.Salem had a growth that we were unaware of and they took care of it. Super sweet ladies. We live in Chester and it was worth the drive. We won't go anywhere else! Love them to bits!! Read Less

Low prices, very helpful staff, adorable little front shop with cheap bags/toys/etc, and cute decor. Love this place and the great work they do for our community. Tip: their reusable shopping bags made out of old pet food bags are killer! Read Less

I've taken many of my rescue animals to PAL for vaccinations. I've always been able go during walk-in hours and be helped immediately. They have a friendly and helpful staff with very reasonable rates for their shots. Read Less

Took very good care of Bear had his surgery doe today. Very polite and I don't know where you can get neuter and spay for the prices they charge! Bear was the second male I've taken to them and if they weren't good that would not have happened! Thanks so much to all of you working at Prevent a Litter! Read Less

Cozy little veterinarian office. Affordable prices for common procedures, considerate and polite staff and great service! Took my puppy for his neuter here and they were considerate and available when his stitches were irritated. Great follow up care and availability. When we had to go back, he was EXCITED to see the staff. Love that they are non-profit. Continue to use them regularly for my dog's vaccinations and preventative meds. Highly recommend. Read Less

My kitten, Midnight had a neuter surgery there on August 2nd. I was worried because this was first time doing this. Check in and check out was very smooth. All his shots paperwork was explained to me very well and the lady I spoke to answered all my questions. Midnight is recovering great and PAL is definitely my spot to take Midnight for anything else he needs! Read Less

This place is awesome. The employees are very compassionate and helpful. PAL offers low cost spay and neuters. Thank you so much for being affordable and helping to control the pet population. There are so many homeless, hungry and sick cats everywhere! I have a few feral cats near my house that I feed and if it were not PAL, I wouldn't be able to afford to spay and neuter all of these cats. Read Less

I register my dog there when he was a puppy and he took all the vaccines and he was also neutered and it was perfect, they treat the dogs and cats with love and patience. When i go there it takes less than 15 minutes to have everything done, they answer all your questions and explain everything. Oh and the price is very good. Read Less

I took my two kittens, Nuka and Versace here to be neutered and the people were so nice. My babies were calm and happy when I got them back:) They did a great job and I don't think my kitties even knew what happened lol Read Less

I cannot thank you guys enough for referring my Husband Jim and Bella (our yorkie-poo) to Helping Hands for emergency surgery. We picked you all first because you saved Angel about 4 years ago who had an inguinal hernia!! The only reason you could not haelp March 26,2 2015 is because on Thursday's no vet is available. You guys even called the next day to see how Bella was!! What true compassionate people you are!! I cannot thank you so much!! My husband had to drive from Edenton NC to Richmond to save her life. !! thank you!!!!!!!!!!! Read Less

This hospital provides consistant, compassionate, high quality care for companion animals and their caretakers. The staff is knowledgable and take their time to explain procedures and services. Exceptional care for a very reasonable cost! Read Less

I was referred to them by a co-worker. We rescued a kitten and wanted to have him fixed and have him checked out completely. I was so impressed from the time I walked in the door. Everyone was so nice, and so professional. I got a good feeling from the start. They called me with update, and listened to my concerns, I would recommend them to anyone. Thank you P.A.L. for all you do !! Read Less

I left a very detailed message about a neuter for a rescued dog and heard back 5 days later...I JUST missed the phone ringing and then called back IMMEDIATELY once I listened to the message asking for details I had ALREADY left in my initial message. I was then hung up on FOUR times...hard to leave a message when you are continually being hung up on! I even heard the girl the last time it happened, in the background, say ""I did it AGAIN"" as she hung the phone up...meaning picking up the phone instead of letting the machine pick it up, I have to assume. I have used P.A.L. DOZENS of times, but they are putting themselves in last place when we now have R.A.L. and the SPCA . They do have exceptional care, and I realize the decision to not have a receptionist is money driven... but in a time when money is tight and people are still wiling to rescue and spend their own hard-earned $$ on animals other than their own, PAL needs to understand service is an issue too. Read Less

I used to refer people to them all the time ( a long time ago as an area ACO) I found the staff to be great people.Although I do not recall their names, I would like to THANK THEM for preventing a min. of 1,000,000 + of needless deaths with their work, long before anyone else joined in. The people that make PAL work are true heros ! ""Spay Now or pay later the interest is killing them!"" Read Less

This is a wonderful service to getting you animals sterilized.. I would not be able to have a home full of rescued pets if not for PAL. I agree with the other posters.. The girls in the office and on the phone have always been beyond helpful.. and friendly. They were always knowledgeable in all questions I asked. I esp like that they treat each pet as if it was their own. Thank you PAL for providing a much needed service at a reasonable price.. You are all awesome!! Read Less

I have brought two cats, two dogs, and three rodents to this clinic over the years for various maintenance visits and emergency visits. They not only are extremely reasonable in their pricing (refusing to jack up costs unreasonably like most clinics), but they do their best to help each animal to their best capability. They recommended neutering my rodents as a cancer prevention measure and made special arrangements to do these surgeries (not having done such small animals before). Each surgery was a complete success. They also make every effort to be as humane as possible in the event that an animal needs euthanasia. If they encounter something new (as with treating rodents), they take the time to research the best approach, rather than turning you away. I think the employees at P.A.L. go above and beyond their duties on a daily basis. Especially when it goes to helping the ferile animals in the city of Richmond. Read Less

As a former veterinary assistant, I was particularly interested in how Prevent A Litter was able to manage so many surgeries in a single day. Well, after conversing with two excellent surgical assistants as well as the veterinary surgeon, my mind was put at ease. Because surgery is all they do, they have the systems and procedures down to a science. Each cat/dog/rabbit is monitored by an assistant and the surgeon during every moment that it is under anesthesia. And, since they are not a full-service practice, they are not distracted with being called upon to take xrays, fill prescriptions for ear infections, respond to a drop-in nail trim, and the zillion other things that most veterinary assistants have to worry about. These people have a singular goal, which is getting pets (as well as WILD cats and dogs!) spayed and neutered safely! Even the aftercare is second to none. They have a 24 hour emergency phone number that connects the patients' owners directly to one of the clinic's managerial staff--in the rare circumstance of a complication. I also know, from personal experience, that the staff at PAL is far from rude. If a client believes he or she received a less-that-warm reception I can only assume that the client misinterpretted something that was said. The hospital wouldn't have a jam-packed schedule every day for 7 years unless a bunch of people found the service to be top notch! Read Less

The person that posted regarding the incompetent staff at Prevent A Litter is clearly the exception. S/he could not be more inaccurate, and although it is not fair to make assumptions I would be inclined to think what she recalled as a bad experience at P.A.L would most likely have to do with her/him. P.A.L. has been providing spay neuter services with the utmost professionalism and competency for years! They have helped me personally; my family, friends and neighbors, and we all continue to rave about them. They are quite obviously a specialized practice, having perfected the spay and neuter procedures, with little to no recovery time for all of the furry babies I have brought to them. The staff has always been well informed and pleasant, even going out of their way to answer my many questions, call me the moment that ""Midnight's"" surgery was complete and even accommodating an early pick-up time so that I could make it to work. I have even spoken personally to the veterinarian in regards to a wound on a stray cat that I found. He spent several minutes explaining the situation and was kind and professional. I find it hard to believe that anyone could have a bad experience there...I, as are so many people I know, am so grateful for their services. They make an invaluable contribution to the animals. Keep up the stellar work P.A.L. !!!! Read Less

I completely support the mission of Prevent a Litter that focuses on preventing overpopulation of animals. I have also heard great things about the surgeon from my regular vet. DO YOUR RESEARCH before going here, so that you know what your dog needs. I found the staff very incompetent. When asking questions about my dog's health, I was never given a straight answer. I was basically ""steam-rolled"" and ignored the entire time I was there. I would speak with one person one day and be told contradicting statements from other employees. My dog was giving vaccinations at an inappropriate time and I was told it was my problem and was not reimbursed. When calling, several staff members were VERY rude with me and I was told, and I quote, ""You need to do your research, because your Vet doesn't know what he's talking about."" I would rather pay the difference, and go to a vet than deal with inconsiderate, sarcastic, and rude staff. The ONLY pros for this place are the cheap prices. However, I think you get what you pay for, and maybe less. Read Less