Being a first time dog owner, I had to find a vet that was close by and cost effective. After my research, I chose VCA Pets First Animal Hospital and started taking my puppy here when she was 11 weeks old. From the first day my puppy and I have walked through the doors, I’ve felt welcomed. And more importantly, my puppy willingly walks through the doors -even after her spay surgery- so that tells me she is comfortable coming here. At every vet appointment, Dr. Mays & Kristen have been amazing from interacting with my puppy making sure she’s calm to explaining the options available for vaccinations, spay, etc. They also provide resources to help me make an informed choice on what’s best for my puppy and don’t require me to make an immediate decision. I also appreciate how Wendy and Sherri are always friendly, greet me and my furbaby by name and help answer all of my first timer questions. If they aren’t sure of the answer, they will pass my questions along to Dr. Mayes for her to answer. My puppy is now 8 months old and the staff are always quick to ask how she is doing every time I call the office as well as shower my dog with love and affection if we stop by just to pick up a prescription. Read Less

I just took my dog to this joke of a so called vet last week. I spent 671.00$ during this visit . All the vet kept talking about was the dog was overweight. My original visit was on a Friday morning.I was told it would be Saturday or Monday before they would have results from blood work they claimed they did .I called back Monday morning trying to understand what the next treatment step was for the cough that my dog has. I didn’t receive a return call I called again Tuesday and Wednesday and never got a return call . When I finally was able to talk to someone only after demanding a copy of my dogs medical records since I was going to another vet I was told they had no record of me calling and asking to speak to anyone.All I can say is if you do go to this place and they say you are seeing DR Banks run away as fast as you can . Not even sure she is a vet or if she did any of the stuff she changed me for because they took my dog to some room other then the exam room and I was not allowed to be present. Read Less

I brought my cat, Caroline, in to meet Dr. Mays today. They were able to accommodate my schedule and see her today rather than next week. The front desk staff were friendly and took a picture of Caroline for her records. Dr. Mays was very knowledgeable and gave me some reading material about dental care to take home. My nurse, Annilee, took very good care of Caroline for her blood work and scheduled a dental cleaning for her next week. I look forward to working with this practice! Read Less

My dog wasn't eating and threw up a piece of corn. I took him to his regular vet and after taking x-rays, she said he might have an obstruction and she recommended I take him to an emergency vet hospital so they could perform his surgery. I took him to an emergency vet hospital where they quoted me $3,800. They would essentially repeat what the original vet did and then decide if he needed surgery. I decided to try Pets First since they do surgery but not at the emergency vet hospital prices. I called Pets First and they were able to fit me right in. The vet was so nice. She suggested we try meds first and then and only then, surgery. Sure enough they gave him sedatives and my dog pooped the corn right there in one of their rooms. It was the most awful smell ever and they didn't make me feel bad about it and they actually had a laugh about it. The total came out to roughly $650. Still not chump change but a lot better than 3.8K and no surgery needed. This place was amazing. I can't thank them enough for trying out other methods first instead. They saved my dog's life!! Read Less

Horrible customer service when they made a mistake they only apologized and did not try to make the situation right. I will never bring my animals to this VCA I had issues with it in the past when bringing my animals to them and I am saddened to see they haven't changed. Read Less

Very attentive staff that gets to know you and your pet (mine won Pet of the Month once!). The doctors take time to talk through your concerns, which means a lot for me as a new pet parent. Saturday hours are an added plus. Being part of the VCA network also provides access to various wellness plans as well. I started out at another vet office where they rushed me through my visits and didn't seem to take the time to get to know me or my precious girl. Glad I switched.Read Less

Definitely my favorite vet hospital of all time. I was not partial to the high prices a few years ago and had a few issues with having services done before quoting me an estimate, but in the last year or so, they've had an amazing transformation. Dr. Mays and Dr. Johnson are phenomenal and their assistants are just as amazing. They are a sweet, caring, and concerned people who easily make my boys feel calm and loved. The front staff are wonderful, personable, and remember their clients. I feel like they put my comfort first for my pets and they know exactly how to address different patient situations, and make compassion their number one rule. Their financing options are helpful, their Care Club is the greatest, and I never feel pressured or lost if something is out of my range. They also quote every single service before doing them and make sure you are 100% comfortable with what they are going to do. Sure, they may cost a little more, but I would go nowhere else. I know I get top care here. Read Less

My dog, Daisy, was a first time patient and had never been to a vet before. They took great care of her and even had to remove some of her teeth because she was previously an outside dog. The vet and the nurses all explained everything that Daisy needed to have done and even when her dental care was an expense I didn't expect, the arranged for me to make payments. I highly recommend their services to anyone.Read Less