Receptionist is not friendly, no posted lunch hours so here we sit waiting for these people to get back to work. Don't advertise that you're open 9-5 on a Sunday if you're not going to have the hours covered. Ridiculous service. Read Less

My girlfriend dropped our cane corso puppy off here for a few hours to get a biopsy of a growth, and dealt with a rude receptionist, who couldn't figure out how to look at the schedule. What's worse is when our puppy got home he started to freak out whenever we tried to put him in the kennel. He used to have no problem with the kennel and now he wont go in it. You people have some explaining to do. Expect a visit very soon. Read Less

i was very disappointed in banfield. we hadn't take. our pets to the vet in a few years (because they're very rarely out and about anywhere other than the yard or around the block) so we warned the woman helping us that they may be nervous. while trying to explain what we thought needed extra attention and a professionals opinion, the woman didn't write anything down and most likely had no intention on telling the vet what we wanted checked. fast forward about 20 minutes, the assistant comes out to take the dogs back and is actually YANKING on one of my dog's collars because she was nervous about not knowing the people and being in a strange place. also, no calls all day from the vet or anyone, we had to call and make sure everything was going well and ehen we went to pick them up, we were told what we already knew about one dog and nothing about the other. the vet that saw them never came out and made no effort to contact us at all about our pets other than to tell us we need to spend an extra $600 on xrays. if there were a way to rate 0/5 stars, i most definitely would Read Less

My Great Dane loves it here! The staff has always gone above and beyond to make us comfortable and their Wellness plan has been the best deal. Wally's standout favorites are Dr. Houck and Julie, the practice manager. He gets so excited to visit them, even if he knows he's getting a shot or something not so fun. Read Less

I wanted to write a review for Banfield since there are only negative reviews. This hospital is clean, attentive, and reasonably priced. I take my small dog to Dr. Lee and she has a good personality and you can tell is highly educated. I chose to go to her because she has a toy poodle herself and is familiar with the needs of little dogs. Unlike some Banfields I've been to, the Roanoke one does not try to "up-sell" you with unreasonable or unneeded services. I have the essential wellness plan and find that it is of great value for my piece of mind and for my dog's care. I have gone to several Banfield Pet Hospitals and have found them all to be professional and considerate in what they do. I think it's unfortunate that more people don't give them a try, especially since there is a yelp check in offer for a free consultation. I gave them four stars instead of five because the front desk staff is not as customer service oriented  as I would like, but I'm very picky about that because I have been in the customer service industry for over 18 years. They are not rude, but they just seemed busy and possibly understaffed in the front desk area. Read Less

The staff at banfield is wonderful! They've been great with my dog and she seems like them. They're very up front and honest with pricing and what they recommend as far as treatment. I also have an insurance plan and I always know how much money I saved. Absolutely wouldn't take my dog anywhere else. Read Less

This vet hospital is great. They have always been extremely nice and helpful whenever I have brought in my puppy. They are very knowledgeable and have been very accommodating when I need to schedule an appointment. The office has a monthly payment plan that is the best and it helps to avoid high vet bills with each visit. I highly recommend them. Read Less

My experience with this Banfield has been rocky. I had high expectations because my parents take the dogs to Banfield up north and the experience has always been positive so I was really excited to take my new dog to this Banfield. I've had to visit them a total of about four times now, and three of the four were not pleasant. I ended up spending more money than I had to due to, what I felt was carelessness on their part. On that day I really felt like they were just trying to get money out of me. They also didn't call me one day to tell me that my dog was ready to be picked up so I was late and they tried charging me for being late although it was not my fault. I'm a college student so I don't have money just sitting around and I really felt like they weren't thinking about that at all. There was one great experience I had with Banfield and it was yesterday. My dog is terrified of the doctors but the two that helped her yesterday got her to stop shaking and my dog was happy when she left, she's never been able to warm up to doctors like this. The two doctors I had were Jill (I don't know her last name, but she has beautiful tattoos all over and is sweet as can be), and Dr. Ferrante (I believe that is how you spell it. Both were just so caring and wonderful. Read Less

I have taken my Chiweenie to Banfield Pet Hospital in Roanoke a few times and every time has been successful. Unfortunately his anal glands don't empty like they are supposed to and there has been twice that they have ruptured. Both times, Banfield was able to work him in within a 12 hour period and complete the procedure to flush them out and infuse them with antibiotics. They put up with my worrysome "mom" phone calls throughout the day checking on him and called me when he was out of the procedure to tell me how everything went. I have been nothing but satisfied with this place, which I have to admit surprised me since it seems to have that "corporate" feel. I will continue to use them for my pet's needs. Read Less

If I could give a zero I would... I took my cat here and they did blood work and said they had to ship it out and it would take a week for the results and give him mess in mean time. We got the call and they said everything looked normal then the next day he died.... NEVER take your pets here! NEVER! Read Less

I so agree with the other reviews. I don't know what goes on there, but my puppy was literally tramatized after one of his visits. This is the only office that I know that will tell you everything is ok, and once you get home and read the notes, **found small mass, tartar on teeth etc etc aren't those things you might want to know in the office to decide on a follow up plan. I had two friends that ended up putting their dogs down, that went here. I thought those were isolated circumstances after my experience I went running for the hills to find a new vet. If you are worried about other insurance plans there are several offered on line. I escalated my concerns to the so called office manager Lisa - NO HELP AT ALL! If you love your pet 1/2 as much as we love ours - don't do it!Read Less

My dog Gracie had the wellness plan. The credit card it was linked to expired so I missed a payment. No one told me. The $37 charge went to collections. Collections never attempted to notify me either. So...my credit score was destroyed. Note that I spent thousands of dollars at this business over the years. Stay away from this place!!!!!! Read Less

Do NOT ever take your pet here. Dr. Harmeet Aulakh is the worst veterinarian I have ever seen. Lacks clinical knowledge and bedside manner. Unless you are willing to sedate your animal (who gets somewhat anxious/stressed) for a basic exam (yes, the focus is money)....I would not recommend this place to anyone. I received several phone calls throughout the day referencing a "she" cat (my cat is male), and they even gave me check-out papers for another animal. Was told my animal was mean and wouldn't come out of kennel. I pick him up, he's purring and walks right to front of the cage. Most traumatic experience ever for my cat due to the lack of understanding and compassion of the vet. I canceled my wellness plan after wonderful care in Germantown, MD because of this woman/facility/staff. BEWARE! Read Less