I would highly recommend reviewing other options. This establishment wanted. $1900.00 deposit and offers zero payment flexibility. I found the same operation, for $600.00 and with payment flexibility without a $95.00 fee for walking in the door. Read Less

I liked the friendliness of the receptionist. I really liked that the vet was present with my cat's issue but didn't do anything drastic or costly without consulting me first. Unfortunately mt cat's records were not faxes over to his usual vet in time for his appointment. Just issues with the fax machine and that happens. Read Less

Though it was a very sad visit, and my dog was really ill, they took very good care of her up until she passed. They communicated very well with my family and I on her care, her condition, and were very kind upon her passing. I only give four stars because the waiting room where they would have had my sit with my dog was really, really bleak. She passed before that was necessary, but that was where other members of my family had their last visit with her. No windows, gray walls, no blankets, dog beds, etc. It didn't even seem clinical. It was kind of industrial. 😕 I don't think they intend it to be that way, but it could use some TLC. I would not hesitate to call upon then for help again, though, if needed. Read Less

I brought my puppy in after being bitten by another dog at the dog park. It was a small bite, but was deep and I wanted to make sure he didn't need stitches. It was on Sunday and this was the only place open, so I brought him in. We waited for a total of 3 hours. The first 30 minutes we waited in the lobby with our puppy and for the remainder of the time he was waiting in the back by himself. After having him in the back for 2.5 hours they told us he was fine and that they just cleaned the wound and would rather have it heal on its own since it was smaller. They should have had the common courteously to tell us up front it was not an emergency situation that required stitches, instead of making us wait for 3 hours just to clean a small wound and then charging us $133 for something I could have done on my own. Read Less

They were great with our Saddy! They did everything they could to help her get better. They keep us informed with everything they was doing to her. Very compassion staff, great vet's. Just wish we could of saved her life. Thank you all Read Less

I have been to the emergency vet twice, and I can honestly say this is a very good place to take your animal rather it’s a cat or dog when it something that needs to have immediate attention. The doctor explained to me everything I needed to know, the receptionist was very polite and it seems like everyone there including myself was a part of a big family. I appreciate the service that they provide to me last night, I arrive around 6:00 PM There were only two people ahead of me, I was in and out within 30 minutes. I highly recommend this emergency vet when your animal needs immediate attention. Read Less

My cat had a bladder obstruction and distended bladder and I brought him in in the middle of the night as it eventually becomes lethal. Poor kitty was hurting. Regardless of anything else, my cat lived and the price was fair. He needed a catheter and Iv fluids for a couple of days. It cost $700 which sounds expensive (and it was a lot of money for me) but was much much cheaper than it could have been (the typical cost I read online ran between $1100 and $2000). It was a bit odd that I wasn't allowed to go see him once he left the lobby, but I'm mostly just grateful my cat didn't die at two years old and I had somewhere to take him at night. Read Less

Should be zero. We were treated horribly for bringing our sick dog to them to bebput to sleep, after on the phone the vet agreed to do it. We were interrogated by the woman that answered the door and made to feel like criminals. We left. After leaving the dog has suffered an unnecessary stroke, cant walk, tongue is hanging out of her mouth. She will be put to sleep by a vet that cares about animals not just money, but had they not acted as they did and had they not changed everything we were told over the phone, she could have been put to sleep and not suffered anymore of this. Read Less

My baby Diesel started whining and yelping. Had his tail tucked and was shaking. He's an extremely easy loader normally but was in so much pain he didn't want to get into the vehicle. Finally got him loaded and headed in to the clinic. After they examined him the Vet asked me about his above behavior and asked me about his vaccinations and monthly preventions. I was kinda thrown off guard when she said she wanted to test him for Lime Disease. Low and behold he tested positive. They also ran a full panel to check other things and especially his kidneys. We got lucky, his kidneys are fine. We were sent home with 3 medicines and a very restrictive game plan for the next week. I definitely recommend this clinic. The Vet and Staff were fantastic eventhough my very vocal husky was giving them an ear full. Read Less

ASKED FOR ADVICE FROM A VERY VERY RUDE AND DISRESPECTFUL WOMAN THAT TOLD ME SHE COULDNT GIVE LEGAL ADVICE FOR MY TOM CAT E OVER THE PHONE AND HEAR I THOUGHT THEY CARED IF I WAS A VETERINARIAN I WOULD OF TRIED MY DAMNEST TO HELP AN ANIMAL'S PARENT THATS IN MY SITUATION THEY BETTER PRAY I DONT HAVE TO BURY MY CAT OR THEY WILL HAVE A MEDICAL LAW SUIT COME MONDAY MORNING Read Less

Emergency Veterinary Service of Roanoke employs a friendly and genuinely caring staff. My cat, Spooky was treated with loving care and recovered quickly with the efficient and vast knowledge of the medical staff. The Vet provided me with several options to help treat Spooky and also recommended the best choice. EVSR is truly concerned with the pet's health and not how much money they can make off of a vulnerable pet caretaker/parent. I highly recommend this provider for your urgent pet needs. Don't wait for your vet's office to open in the morning to treat emergencies, it can mean life or death! Read Less

Emergency Veterinary Service of Roanoke employs a friendly and genuinely caring staff. My cat, Spooky was treated with loving care and recovered quickly with the efficient and vast knowledge of the medical staff. The Vet provided me with several options to help treat Spooky and also recommended the best choice. EVSR is truly concerned with the pet's health and not how much money they can make off of a vulnerable pet caretaker/parent. I highly recommend this provider for your urgent pet needs. Don't wait for your vet's office to open in the morning to treat emergencies, it can mean life or death! Read Less

Every time I've taken an animal the staff has been super supportive and helpful! Altho my wait times have varied, it was well worth even coming in! Having someone who cares about my animals the way I do is super important and twice now they've saved my animals lives! Thank you for all you do! Thank you for working crazy hours to tend to our fur children! Roanoke needs more offices like you guys! Read Less

Yesterday afternoon my 6 month old Papimo Koda, jumped onto our cat while she was sleeping and she clawed him in his face. I was very worried and scared because there was a lot of blood coming from his eye area. Thank God for this place! I was out of the house in a matter of seconds rushing him there. When we walked through the door we were kindly greeted and we only had to wait 10-15 minutes to be seen. The vet took him back, cleaned him up, did an eye stain to make sure his eye was okay, and thankfully it was. the cat got him in his eyelid, and he has to wear th cone of shame for a week. Thank you to all of the staff and Vets here for caring for my baby! Read Less

All they want is money! My dog ingested a lot of chocolate. I took him in to be treated and they refused to treat him because I was still paying for the last emergency visit, which cost me over $300! Now my children get to sit and worry for the next few days if he's going to die. When i was there, the receptionist made the statement "It's not like it's your child or something". What an inconsiderate b****!!! Read Less

I called in to see if they thought I needed to bring my girl in, and they were so nice to advise me to do so. After I got there, the Vet told me my kitty was ok, and just needed her incision (from being spayed) cleaned, some antibiotics, and she needed a cone to keep her off it. She left feeling ashamed (haha), but healthy and happy. I am so happy they had me come in. Everyone was so kind and helpful. Read Less

The doctors and staff are rude, they try to relay messages thru the poor receptionist. They are not through with there examinations and very vague about explaining it to patients owners. We recently took our cat there, he was acting weird, not eating or drinking. After a 3 hour wait to have him examined, vet doctor on duty says they want to keep him for two days run some test. We got a vet bill "estimate" for over $1400 for 4 days. They wanted 3/4 down and would not accept a check processed thru a check processing service because of low credibility with the service, wanted us to apply for care credit. After I was approved they kept him for 2 days, stuck me with $1000 bill and he isn't any better. They would not give him any pain meds for a UTI, saying he doesn't need them, I requested them myself. He's still not eating or drinking and wanting to sleep alot. We called back the next day after bring our poor sick guy home to get paperwork for our cat to take to another vet. The gentleman on the phone was extremely rude and unhelpful, very short and grouchy, showed no concern for our animal at ALL ! I feel taken advantage of and also complete waist of time and money !! This place needs to be shut down !! I am going to file a report with the BBB And go as far as trying to have there vet license revoked. It just makes me wonder how my animal was treated behind closed doors where they will not let you go. Beware !! Stay away from this place !!Read Less

I brought in my one year old Chipin Sissy because she had fallen down our concrete front steps and had a gash on her leg and chin. Even though we had to wait a little bit they were really nice and allowed me to hold her since she has nervous issues instead of holding her in the back. I had explained to them that I had limited funds because I am on disability because I am dying of cancer and they were wonderful enough to work with me on the cost of the services and medication! I am very impressed and won't think twice about taking my pups back there if another emergency happens to arise! I can't think them enough! Read Less

My cat has recurring problems with not being able to urinate. Last night I came home to find him completely blocked and his bladder very full. This can quickly become life threatening to a cat. I took him to Emergency Veterinary and received fast, excellent service. He spent the night and I took him to my regular vet today. I was very grateful to have a place to take him after hours. It is quite expensive, but I am well pleased with my experience otherwise and would recommend it to anyone in an emergency situation. Read Less

Went in early morning on a Sunday for our dog. The staff was super friendly and professional even at the end of their over night shift. The waiting area is clean and comfortable. I would return if our dog needed care after hours again. Read Less

Roanoke is so lucky to have this wonderful 24-hour service. In each of my visits to EVS, my dog and I were treated promptly and with compassion and care. The vets explained everything, gave me options for treatment, put everything in writing so I wouldn't forget, and sent test results and treatment notes to our regular vet. We love Dr. Hickman.Read Less

Took my dog there when she had an allergic reaction to something. They got her in very fast and less than. 200 for everything including meds is way reasonable. My little girls reaction cleared up quickly and she had a full recovery. Will go here again. Read Less

I would never take an earthworm here for treatment. A complete monopoly in the valley and they KNOW it! Huge fees - ZERO compassion! It's all about the money....two experiences with them and in both, my pets were treated as the obvious commodity they view them as. We REALLY need another option in Roanoke/Salem. Pardon my french, but they SUCK! Read Less

Had to use their emergency services and thought it was going to be outrageous but went in took only 1 hr to sedate my dog and remove 3 fish hooks from his mouth and had him out in only 1 hr. Prior to doing anything they gave me a sheet with the cost of every medicine and procedure so no surprises. Excellent service!!!! Read Less

I've taken several of my beloved pets (and even a few strays) here over the years for various emergencies and one thing has remained true about Emergency Veterinary Service of Roanoke Inc...just about everyone on staff has about as much warmth and compassion as an iceberg. I understand that they deal with emergencies and tragedies everyday and they've probably become numb to it but I feel everyone on staff needs to take some kind of sensitivity training or something...especially one of the technicians. I understand that veterinary medicine is a big business but please keep the dollar signs out of your eyes when you're dealing clients. Try a little sympathy and understanding rather then making us feel rushed to make decisions based on information fed to us rapidly. While they have helped a lot of my pets, they have also made my experiences there anguishing and cold. Read Less

DO NOT GO HERE - GO ANYWHERE ELSE!!! Brought my puppy here at night who opened her spay stitches- She needed maybe three stitches or staples at the most- a quick job- or so we thought! We waited FIVE HOURS to be seen, only at 1 am to be told to come back for her tomorrow. We live 1 1/2 hours away. We get a call the next morning at 7:30 am to pick her up by 9 am or we would get charged a kennel fee. I was beyond upset! Then we get there and there and the bill was $440!!!!!! I was SHOCKED!! Talk about taking advantage of an animal lover! The staff was not helpful, kind, empathetic or otherwise professional in ANY WAY. I wish we would have driven an extra 30 minutes to Lynchburg to their 24 hour emergency vet. Next time - you better believe we will! Do not go here unless you are very wealthy and can afford to through money out the window! Read Less

Not very impressed. My cat got into old food (dry, in a bag I'd no clue I'd left laying in an open box in our storage room) and I wanted to call a vet to make sure I knew what to watch for because other than throwing up and a slight bit of poo issues she was acting fine (but she has IBD - hence why it's OLD b/c she can't and doesn't eat it anymore - she's on a different diet now and has to take meds every day as it is to keep her from throwing up all the time + any change in her diet at all spawns diarrhea, so her reaction wasn't out of the ordinary even for fresh food of that type and I had no way to gauge whether it was just her IBD flaring up or if old food affected her badly.. at least not until anything serious happened, and I wanted to catch it early) but it was after-hours from her usual vet so called the emergency one given by their answering machine instead. They were practically useless. The guy I spoke to wouldn't give me any useful info. at all - would barely even listen to the issue without trying to interrupt or rush me. All he would say is "new or worse symptoms" (obvious, but he wouldn't elaborate and would only say "anything I say could potentially be bad advice without seeing her" - which is understandable but I told him I get legalities, and it's a judgement call on my part, but I just want some basics to work with, he said that "legalities weren't a concern at all") and "no food/water for 12 hours" (no WATER? He even said compare it to myself getting sick and I think it goes without saying that I would NEVER dehydrate myself like that! My vet's office was even surprised at the suggestion when I called today!). He also said that "well you kinda get what you pay for and you're not paying anything so....". I'm left with the impression that they only really care about money, not their customers - actual or potential - or the animals, and with an $85 exam fee (my vet charges half that!) I can't say I'm surprised. I'm sure in an absolute emergency with no other options, this is probably one of the only 24-hour vet services available in the area and thus if life or death it may be worth it... but if you're looking for "I need just a little help gauging the severity of this and possibly getting through the night until I can get my animal to the vet in the morning!" they're basically useless and didn't do much to inspire trust, in my experience. I don't think I'd bring my cat there unless it was the last possible option. [in comparison... kitty's fine but called my vet this morning just to make sure - not only did they listen to the situation, they told me that since things are normal (she did fine all night, ate late last night and this morning, poop was normal again etc) it seems like she's in the clear and if it were them, they wouldn't even bother bringing her in! they didn't seem very impressed by what the emergency place said, either - at least one place was upfront and helpful, and I didn't wind up with $85+ in vet fees to get a decent opinion / little advice!]Read Less

We had our beloved 15 year old cat undergo a major operation last Friday, 5/16/14. He was in such delicate shape post surgery that our vet suggested taking him to Emergency Vet Services of Roanoke for the weekend. He was in great trauma when we arrived and they immediately brought him back to a critical, but more stable condition. We discussed treatment and agreed to talk later that evening. When I called back the doctor defined a protocol and we provided authorization for blood transfusions and other treatment as necessary. We spoke with the doctor for an update and visited our cat the next morning with a new doctor. She provided further updates and was guarded in her assessment, which was appropriate. She called later that afternoon saying he had taken a drastic turn for the worse and we went there. It was clear our poor little guy was losing his battle and we had to say goodbye. The doctor was professional and compassionate, as was the doctor the night before. While losing our cat was emotionally difficult we felt very good about the quality of care, the professionalism and the bedside manner the doctors and staff provided. While costly, it is not unlike staffing and providing care 24 hours for humans. Thanks for helping out in such difficult time for us. We hope to not have to return for obvious reasons but would not hesitate to bring another one of our precious pets there if needed. Read Less

Awful. These people are rude and hateful. When I called about my cat the lady wanted to tell me the fees and the financial policy before even knowing what I was calling about. She said the vet was busy and seemed to think she had equal knowledge yet after I insisted on talking with the vet the answer I got was not so similar after all. I'm not sure why they are in the business of taking care of animals with such cold hearted ways but i sure do wish there was an alternative option in the area. Read Less

NO STARS FOR THESE EVIL PEOPLE. THESE PEOPLE TURNED IN KITTENS SO THEY WILL END UP BEING KILLED AT THE POUND RATHER THAN GIVING THEM A CHANCE TO FIND HOMES. THEY OBVOIUSLY HATE ANIMALS AND ENJOY DESTROYING ANIMALS.I WILL NEVER AGAIN GO TO THIS HELL HOLE AND I WOULD ENCOURAGE OTHERS TO STAY AWAY FROM THEM. ALLTHEY WANT IS MONEY AND DONT CARE ABOUT THE ANIMALS. Read Less

PLEASE DO NOT TRUST THESE PEOPLE WITH YOUR PRECIOUS ANIMALS!!!!! I took my dog of 10 years (who was like my first child) to this clinic because it was late at night when we had our emergency. While I was trying to spend quality time with my dog in her last minutes of life an assistant kept trying to get me to sign a paper to have her put down (which wasn't necessary as she was already passing away). Then after I told the dr that I wanted her privately cremated and returned to me, my dog's info was changed from private to mass cremation. I called them everyday after to see when she would be returned to me until 2 weeks later they inform me that they had made a "mistake" and "mass cremated" her with a bunch of other dogs whose ashes were unwanted. I WAS AND STILL AM DEVASTATED! Then when I asked if I could have the number of the person who cremated them so I could ask if I could just have my dog and all of the unwanted dogs I was told that they don't even know his name, number of location! This is unacceptable. As a nurse, I know that there are checks and balances to ensure that this does not happen to someone's family member, so why aren't the policies and procedures the same for pets? THERE ARE FAMILY TOO!!!! I have yet to recieve any explanation as so how or why this could happen! Read Less

My pet and I were treated very well here! I brought my dog in as a precaution after he got into some chocolate. Because he didn't eat enough for it to be considered toxic for his size and weight, they didn't charge me a penny, even though they did an examination. Read Less

I had to take my dog in for a massively broken nail around 5pm on a Sunday. $140 and three bandages later, we left. The Dr was extremely rude the entire visit, complaining about it "being a long day." I asked if I could back with my dog and he said "No, there's too much going on." After she bled through her first two bandages they said they wanted to put her in a cage for an hour. We thought she would be calmer at home and decided to leave. As he carries her out of the back, he hits her head on the door and says "good luck keeping her quiet."Do not go there. Read Less

Our dog had major surgery and our vet called to get pricing for a night at this emergency clinic. When we showed up and had already checked our dog in, the price doubled (from the $200-300 they told our vet to $350-650). When I asked why, the tech said because our vet hadn't mentioned intravenous pain meds, something our vet talked about directly to us and would not have failed to mention to them. The next day the details changed from one call to the next and then they wanted to keep our dog another night, to ""keep an eye on her"" and check on here ""every 15 minutes"". Well, we asked for the records when we checked her out (after the initial 24 hours) and they only checked on her every hour, or two to three, for the day they had her. Don't get me wrong, these folks know their stuff and are well equipped, but from the multiple signs about billing in the reception area to their transparent focus (and previous reviews here) their focus is money first - your pet is second. Read Less

I understand that a business is a business and they can't do it for free, but there should be some leniency here. When your pet has an emergency in the middle of the night, this was very obviously unexpected. Most people would be willing to sell everything they have to save their pet, but what can you do in the middle of the night? There should be a policy that requires full payment from those that don't pay their bills, but give people a chance. Care for the animals, keep them alive, and release them when the person pays for it. Anything except turning your backs and letting an animal die. I don't know how you sleep at night. I would say never go here but unfortunately it is the only emergency vet in roanoke. How about one of the caring vets out there open up a new emergency vet, we would all be lined up!! Read Less

I took my dog to the emergency vet services of roanoke. He was very sick. They refused to treat my dog because I only had $200.00 of the $320.00 down payment that they asked for. It was a Sunday afternoon. I told them I would bring them some money the next day if they would treat my dog. They refused. I asked them to sell me the medicine that would save his life but they said they wouldn't. NOT COULDN'T. Wouldn't. My baby passed away because of it. And all because they were greedy and selfish. You people should be ashamed of yourselves for treating people and animals this way. They have this note on the recepits that they print when a payment is made to them that reads. ""YOUR PETS ARE FAMILY"" So let me ask this question of the people in charge of this hell hole! If your mother was sick would you let her die if she couldn't pay the bill all at once!!!! YOU PEOPLE MAKE ME SICK. AND YOU ALL KNOW WHERE YOU CAN GO. Read Less

My wife and I brought our 14 year old dog in for emergency care. We had no idea she was not to return home to us. Now she is in Heaven waiting for us. The personnel in this clinic should be commended for the care they took on our baby (Hazel). Even though they could not do anything for her, they kept her comfortable until the time came for her to leave us. The Doctor was a true professional to say the least, she provided us a detail description on her findings and our options as owners. I highly recommend this clinic to anyone with urgent care & general care needs. Thank You EVS !! Read Less

This is a blanket review from visits over the past 2 years.I have taken my sister with cat problems on a number of occasions and every visit has been a good one in my opinion.On one occasion she had to have a cat put down and everyone was very caring and compassionet.I personally have had one Choco Lab there twice with nothing but care and concern along with in depth explanation of the situation and treatment.I have also have had my Black Lab there on one occasion and again I had immediate care that was very professional and the staff was very helpful and courtious.I will not hesitate to take my pets there in an emergency situation.Also on all occasions they followed up with sending the info to my regular Vet and also called to check on my pet on more than one occasion.Thanks guys for being there when we needed you. Read Less

My Corgi was running down the hall of a hotel at 9pm and out of no where he starts limping severely. I looked around on google for an emergency vet and these guys are the only late night trauma clinic around. They took the dog right away and soon after, the trauma vet told us that he had torn his ACL. The doctor was very friendly, very knowledgeable, very reassuring, had excellent advice, and provided great care for my pet. We couldn't have asked for more, not to mention we're not from here and had concerns about the quality of an unknown vet, but now we know where to go in an emergency while in roanoke. This clinic specializes in late night visits, whatever the reason, they close at 8am while the other clinics are open and provide a special and very important service to the area. I recommend this veterinary emergency room very highly and if your animal needs care in the middle of the night don't think twice about using this clinic. Read Less

TOOK OUR DOG IN , VET DID NOT WANT TO TREAT ASSUMED DOG WAS BAD DUE TO BREED AND WRONG INFO....TOLD OUR DOG GOES TO LOCAL VET AND GROOMERS WITH NO PROBLEM AND HAS NEVER BIT ANYONE ALSO IS GOOD WITH OTHER PETS AND CHILDREN....VET MADE US FEEL AS IF ALL AFRO-AMERICAN PEOPLE RAISE THEIR PETS TO BE MEAN...WHICH OF COURSE IS UNTRUE..WE ARE FAMILY PEOPLE AND JUST WANT PROPER TREATMENT FOR OUR FAMILY PET WE LOVE!!! Read Less