I wouldn't take a rat there. She the Veterinarian if you want to call her that almost killed my six month old puppy. She gave her medication she didn't even need and caused her to vomit blood. If I had not of gotten her to another doctor as fast as I did she could have died. Read Less

The entire staff was so compassionate and caring in my time of need, having to say goodbye to my little girl Toonce. They all treated myself and my best friend with the utmost respect and love. I will bring my future pets to them. Thank you all for being so kind and making this transition less painful. Read Less

In July I had to put down my dog, Joey. Dr Coleman had taken care of Joey for 16 years. Dr. Coleman and her staff were so caring and compassionate. Yesterday, I received a letter from Virginia Tech, saying that a donation had been made in Joey's name to the VT vet. school by the North Roanoke Veterinary Hospital! I was overwhelmed! Thank you Dr. Coleman and staff. What a wonderful gesture. I will never forget you. Read Less

I'd rather walk out in the street to let my dog and me get run over by a car instead of putting up with the hateful, judgmental receptionist at this clinic. She argued with my mom over whether we'd be able to pay for vet care, she argued with me to day about getting advice on whether to bring my pet to the clinic. Universally reviews are bad for this clinic. Don't go. Just don't. Try any of the other clinics around. If Nancy the receptionist were not there, it might be worth going, but if they berate and if the vet allows her staff member to berate human clients, imagine what they do to pets. No. Just no. Read Less

One week ago I brought my yorkie Baby to NRVH when she was knocking on doggie heaven's door. The compassion and love the staff showed Baby and us (the worried parents) was something you just don't see much in this world anymore. From Nancy at the front desk to Kirsten to Dr Coleman and all other employees there...everyone was so friendly and compassionate to our whole family. Baby spent the week there and is now home with her two sisters. I want to thank everyone at NRVH for saving our little girl, providing care to her two sisters, and keeping our family whole. Dr Coleman and Kristen took so much time to explain everything to me and provided so much comfort not only to Baby but also to me! No words could ever describe how I feel about the staff at NRVH. They all ROCK!! Read Less

The guys and gals here at NRVH see my cat Rage my dog Gizmo and my grand puppy Khaleesi and we have always gotten great service while not being treated like a bad pet parent if you can't afford all the extras. Read Less

The people at the front desk were very nice. We took our dog in because she had a sist come up on her eye lid. We were told she had conjunctivitis. We were told if the medicine did't make it go away she would need to have it removed. We made a appointment for her to be groomed by the groomer and asked for a estimate to have the thing on her eye removed. When we picked up Muffy the bill was $65.00 not $40.00. I had a $5.00 of coupon. So it was $60.00. I was charged for a shot in my opinion my dog didn't need. I have always taken her to the Vet for everything she had needed. If they had told me before hand that she needed this shot I would have researched it. They put a piece of paper in front of you and tell you to sign it. I must admit I should have read the fine print but they should have told me about it. The vet called and reminded me I had signed the paper. That was a slap in my face. Oh to remove the little sist the estimate was over $500.00. I will not be returning. Moral of this story read the fine print. Read Less

The first time I went to this vet, the technician tried to get me to stay in the waiting room while she took my dog in the back. I told her there was no way I was separating myself from my dog, as he is very nervous at the vet (like most dogs) and I want to see what's being done to him. Still, even though she did take me to a back room, she ended up taking my dog away for some of the treatments and I was forced to stay in the room alone without an explanation - so weird! This makes me extremely uncomfortable and I've never been to a vet who does this. Also, I felt like the receptionist was blunt and impolite, almost like she was insinuating I was abusing my dog when I turned down some of the vaccines that I felt my dog didn't need. She kept talking over me and spewing statistics at me about why my dog needed all these shots. But the worst thing about this place is their ridiculous policy on buying my dog's meds (heartworm and flea & tick prevention) through 1800-PetMeds. They absolutely made it as hard as possible for me to get my prescription to 1800-PetMeds! I ended up having to pay to have the vet hand write a prescription, which I then had to physically mail to 1800-PetMeds, and I am now waiting on them to finally mail me my meds. Even though it would've been so much easier to buy my meds through the vet, I ended up jumping through all their ridiculous hoops just because I don't want to give them any more of my money. Needless to say, I will be going to a different vet next time. Read Less

The first time I went to this vet, the technician tried to get me to stay in the waiting room while she took my dog in the back. I told her there was no way I was separating myself from my dog, as he is very nervous at the vet (like most dogs) and I want to see what's being done to him. Still, even though she did take me to a back room, she ended up taking my dog away for some of the treatments and I was forced to stay in the room alone without an explanation - so weird! This makes me extremely uncomfortable and I've never been to a vet who does this. Also, I felt like the front desk person was blunt and impolite, almost like she was insinuating I was abusing my dog when I turned down some of the vaccines that I felt like my dog didn't need. She kept talking over me and spewing statistics at me about why my dog needed all these shots. But the worst thing about this place is their ridiculous policy on buying my dog's meds (heartworm and flea & tick prevention) through 1800-PetMeds. They absolutely made it as hard as possible for me to get my prescription to 1800-PetMeds! I ended up having to pay to have the vet hand write a prescription, which I then had to physically mail to 1800-PetMeds, and I am now waiting on them to finally mail me my meds. Even though it would've been so much easier to buy my meds through the vet, I ended up jumping through all their ridiculous hoops just because I don't want to give them any more of my money. Needless to say, I will be going to a different vet next time. Read Less

I stopped taking my pet to North Roanoke Animal Hospital and switched to Valley Animal Hospital for many reasons.  1. North Roanoke would say a procedure cost one thing and then when I went to pay it would be much more. Once our dog got injured by a much larger dog and they informed me it would cost around 200.00 for her to be treated. I go to pick her up and the total bill is 300.00.  Wow, I don't mind paying for services but 100.00 is quite a but more then what they quoted.  A bit too much for me.  2. I had to take my dog in once for a problem and Dr. Coleman diagnosed her and gave me a Rx.  I gave it to my dog and after a week or 2 she wasn't better.  So I call and they give her a different Rx.  So now I have paid for 2 Rx.  Give my dog that and she finally gets better on her own.  Not sure if an Rx was even needed but thank you Dr. Coleman for making me purchase 2 Rx..... couldn't she have diagnosed correctly the first time.  And 3.  The staff I have spoken with  is not very friendly.  Rude at times on the phone.  Once I called to get my pet in for some routine shots and the lady on the phone acted like I was just such a bother just because I wanted to know about how much the shots might cost.  Gee, isn't it your job to help me and not be soooo rude.  Don't take your pet to North Roanoke Veterinary Hospital. Go to Valley Animal Hospital if you are in North Roanoke.  It is super friendly. Pet friendly and pet owner friendly.  They are also very upfront about everything. Read Less

We brought our dog, a maltese, for boarding over the Thanksgiving holiday.  When we picked her up, we were told how good our baby was and at first she looked perky and happy.  I must say that the facility looked nice and clean.  Then we walked outside.  The sun lit up or dog's normally beautiful white coat, but she was no longer white.  All four legs from the shoulder's down and her chest and belly were yellow.  Her coat was stiff and sticky, not to mention the smell!  Yes, my dog must have sat in urine for three days!  What amazes me is that they would knowingly return a dog to their owner in this condition!  They made no mention of her condition, completely oblivious to the change in color of her coat.  My goodness, at least have the decency to throw in a wash if you've allowed your guests to sit in urine for days.  Luckily the local Petsmart took pity on us and made room in their schedule to give her a deep cleaning and grooming.NEVER, EVER TAKE YOUR PET TO THIS PLACE! Read Less

These people are horrible! All they care about is how much money they can get out of you! I took my dog in because she was sick and they charged me $60 to tell me that she might have something stuck and that it would cost $784 for tests! They would not even do an xray without the tests first! And then tried to make me feel guilty because I didnt have that kind of money and needless to say I left there in tears! I will never take my dog there again! Read Less

We've used several vets in Roanoke and NRVH is very nice. The staff is very friendly and interactive with our pets. We use them for routine services and boarding. They are not pushy with products/services like some other vets in town. The building has been remodeled. Read Less

When I got my first dog, I left her in the hands of this clinic for a weekend while I was out of town. My dog was very well housebroken and ALWAYS whined in case she need to go out or if someone had forgotten to take her out at her usual time. When my husband went to pick up my dog, he said she was clamoring for the door desperately trying to get outside to urniate and had pools of her own waste all over the kennel. We usually only need to take her out once in the morning and once in the evening, and she was clearly a wreck! I avoided vet-based kennels for a long time after that... I wonder if they even fed her! Read Less

Each time I have visited North Roanoke, the facility is spotless. Dr. Coleman has always shown consideration for me and my pets and offers me the best quality care. I have always had excellent experiences with the kennels which, unlike some facilities, are always available for tour. I rarely wait for a schedule appointment, and prices are well within the average for the area and in many cases are less expensive. When I had to have a pet put to sleep - both the assistant and the doctor had tears in their eyes and were very kind. The receptionist brought my bill into the room and let me out through a back door so I wouldn't have to face a room full of people. Read Less

This is the last place on earth any cat lover should go. What started off as a simple front paw declawing turned into a $800.00 nightmare. First they failed to put a protective collar on my cat after his surgery, then after he pulled out the stitches they GLUED THEM SHUT. Still no collar by then he had chewed his paws...then they put on a collar after they charged extra because he was disruptive, then more anesthesia, more nights in hospital,more extra charges, extra visits my cat was dying before my very eyes plus he now he was so constipated he was full,,also not peeing finally after 2 weeks and a $500.00 bill I finally took him to Vets To Cats...it took them$ 300.00 and some real TLC to undo all that was done. Also during all the time my cat was at North Roanoke I only got to see the vet once and when on the third visit I requested to see her I was told she had ""nothing to discuss"" Even the help was awful right down to the mean pregnant office receptionist. This place was a HELL HOLE. Don't go to this place you will be sorry. Read Less

Do you love your adorable little critter? Does their health and happiness mean everything to you? .... Then DO NOT under ANY circumstances take them to be treated by Sharon Coleman at the North Roanoke Animal Hospital in Roanoke Virginia. I have done the leg work for you and retrieved court documents prudent to her MANY violations since earning her veterinary license in the 1980's. Many of these findings include practicing without a license, misdiagnosing, mistreating the diagnosis by administering inappropriate treatment (that has resulted in death in many cases), allowing unauthorized personnel to perform euthanasia, anesthesia ...etc. However, possibly the worst offence is when she knowingly and willingly preformed two operations at the same time, on the same table using the same tools. Needless to say, many sweet animals have lost their lives while under the care of this "doctor." As stated in the records, Mrs. Coleman has been fined thousands and thousands of dollars over the years as well as had her license revoked (and for some STUPID reason, reinstated. I'd like to meet the ASSHAT that made that decision.) In the Summer of 2008, my family and I noticed that my fuzzy little kitty named Slinky was losing weight at an alarming pace, becoming unable to jump, run or perform any other "kitty" like activities. His once gorgeous, fluffy, "puffalumkus" (as I called it as a kid), cotton-ball like fur coat had become thin and oily. He also began urinating everywhere except the littler box. His ornery, cantankerous, dominate personality began fading as he became more and more lethargic and apathetic. We took him to see Mrs. Coleman, and after several tests she determined that he had diabetes (they call diabetic cats "Sugar Cats") and started him on insulin. To make a long and extremely complicated story short, she failed to give us the proper needles for the kind of insulin that she prescribed.  She sent us to a regular people pharmacy with a prescription to get needles.  We later found out that a regular pharmacy does not carry the appropriate needles for Vetsulin - a veterinary diabetes medication.  You have to get Vetsulin needles at your veterinarian's office.  We were using U-40 needles with U-100 insulin - and therefore, our cat was not receiving the proper dosage of insulin.  This was under-dosing him, which prolonged his disoriented and weakened state.When advised of this error by my mother - (one of Slinky's caregivers), Dr. Coleman - ( I use that word Dr. only for the sake of this notice - she should not be allowed to be a D.V.M.)  she said she was not aware of the difference in needles and said she would start carrying them in her office.  I would think she should know this kind of information prior to being given a certificate to practice veterinary medicine.  In order to keep him hydrated (diabetes dehydrates cats easily), Slinky needed to have IV fluids put into him on a regular basis, and yet Mrs. Coleman would not allow us to do it at home. She insisted that he had to continue to be brought into her office (a 45 minute drive each way) and have someone there do it which just put more money in her pocket, as these were unnecessary and costly trips. After some pushing, she finally (grudgingly)  relented and taught us how to inject his IV and administer the fluids. Which was absolutely no big deal, and kept him calmer since he was in his own environment and not clocking so much time in the car. Sensing that something wasn't right, we made the decision to pull Slinky out of Mrs. Coleman's care and take him to another Veterinarian who specializes in felines. The decision to do so undoubtedly prolonged Slinky's life and improved the quality of his life as well (as we discovered that he was also in kidney failure and had cushings disease which ultimately made him insulin resistant). Unfortunately, his diseases were full blown and uncontrollable by the time he was put under the care of a competent Veterinary professional. My baby ball of love passed away the last week in October 2008, and I have grieved every day for months and months. Myself, and my family feel that had proper treatment been given from the get-go, he would have stabilized or at the very least been able to live longer and regain a bit of his strength . This story is not unique to Mrs. Coleman's practice. I can only hope that current and or potential clients read this review, and the below court documents and take their animals elsewhere. accessmylibrary.com/coms…highbeam.com/doc/1G1-167…dhp.virginia.gov/Notices…dhp.virginia.gov/Notices…dhp.virginia.gov/Notices… Read Less