I wish I could give this place 0 stars, but since that is not an option, I am giving it one star simply because the only person at this place that shows regard for human and animal decency is Cristal.... Read More
I wish I could give this place 0 stars, but since that is not an option, I am giving it one star simply because the only person at this place that shows regard for human and animal decency is Cristal. Dr. Hall, on the other hand is rude and condescending, and very dismissive of your concerns for your animal. I had been attempting for months to find out the culprit for my kitten's congestion, wheezing, and stuffy nose, and discharging eyes. I was given several antibiotics to try to help my kitten feel better, but nothing seemed to work. Eventually, my vet (Dr. Ashly Smith at Banfield Alexandria, who is incredible), placed my kitten under anesthesia and removed an abnormal growth from his throat region. After getting the sample tested, results came back non-cancerous, but with lots of inflammatory cells. She suggested I see a dental specialist to rule out malocclusion and to see if we can determine the cause of the inflammatory cells. I took my Sphynx kitten to be seen by him yesterday (5/23/19) and during this "consultation," which was just a Banfield bashing session from him, he essentially just spoke down about other practices and vets. Although he gave me a bad feeling, I genuinely wanted answers for why my kitten's health seems to not be improving, and put faith into these medical "professionals." I opted for my kitten to get blood work done and a full mouth x-ray with Dr. Hall. It was a big mistake to do so.The WORST part of the experience was not just Dr. Hall's inability to communicate appropriately with other people, but the treatment of my kitten post-anesthesia.When my boyfriend came to pick my kitten up, Dr. Hall came out from the back room SWINGING the cat carrier I had provided in the morning, with my kitten inside, NOT EVEN A 1/2 HOUR post-anesthesia. NO ONE with any regard for animal life would do such a horrific thing, let alone someone I trusted as a "medical professional." When my boyfriend simply asked clarifying questions about the procedures that were done, and if Dr. Hall had answers to inflammation of cells in my cat's throat, he responded condescendingly and dismissively, blaming Banfield once again. I called the office to complain about the above to the office staff, who basically tried to mask Dr. Hall's behavior, saying "he was just in a jovial mood." I don't care what mood he is in - it is inappropriate what he did with my kitten post-anesthesia. PERIOD. It is a true shame, because even if Dr. Hall has the experience and knowledge in his practice, he certainly has 0 ability to effectively and appropriately communicate with other HUMANS. I would recommend saving your money (I ended up paying $781 for blood work and x-rays), time, and your own heartache in dealing with this man, for another specialized place for animal dental care. Read Less