Andrew

2 Mar 2022

REPORT

I can't even describe how frustrated I am with the oncology department right now. Every experience I have had with them has been infuriating bordering on fraudulent. Let's start at the beginning. ... Read More

I can't even describe how frustrated I am with the oncology department right now. Every experience I have had with them has been infuriating bordering on fraudulent. Let's start at the beginning. On 1/27 I went in for a consultation for a cat with suspected mammary cancer. During the exam, the oncologist mentioned that they usually recommend both mammary chains get removed to reduce the risk of reoccurrence. She said that depending on the cat they could do both at once or one at a time. I asked what she recommended for our cat and she said "let's see what the surgeon has to say." She left the room with my cat and came back a few minutes later and said my cat would have to do two surgeries. At check-out, I was charged $400, nearly double what the consultation was supposed to cost. They had added an $150 charge for a "surgical consultation," because apparently "let's see what the surgeon has to say" means "do you consent to pay $150 for a surgical consultation." There was no mention of an additional consultation or charge until they demanded I pay for it. And that was the BEST interaction. I scheduled my cat's surgery, which (this will be important later) despite being in the same building, in the same office, sharing the same phone number, they told me was "a separate vet." My cat had the surgery on 2/14. (Dates will also be important later) The surgeon told me we would have the results of the biopsy in 7 days. 8 days later on 2/22 I still had not received the biopsy results, so I called to ask. The surgery office informed me that the results had arrived and that they would notify the oncologist to follow up with me. I was not contacted by the oncologist despite calling to follow up again that same week. Fast forward to today, 3/1. I get a call from the oncologist's office. The oncologist refuses to discuss the results of the biopsy, and says that if I want any information about the biopsy or what further treatment my cat needs, I must schedule and pay for another consultation. Why? Because Virginia has a law that says veterinary Oncologists cannot give medical advice if they haven't seen their patient in person for over a month. Now remember, the initial consultation was 1/27. The biopsy results came in on 2/22, less than a month later. The oncologist WAITED OVER A WEEK to call me, putting me over the one month limit. I explained to the person on the phone that the biopsy results came in before the limit, and she EVEN ADMITTED that if they had called me when the results came in there would be no need for me to pay and come in for another in-person consultation. Her excuse? Well remember how the surgeon is a "separate vet" despite being in the same building, in the same office, with the same phone number? Well apparently the surgeon's office, despite receiving the biopsy results on 2/22, despite me calling them on 2/22, and despite them assuring me on 2/22 that they would tell the oncologist to call me to discuss the results, did not send the oncologist the biopsy results until 3/1, SEVEN DAYS LATER! What an amazing coincidence that these two "separate" vets who share an office take a FULL WEEK to email a single document and that full week just happens to be the time it takes to require another expensive appointment. Hope chiseled and scammed me at every opportunity. They were also incredibly condescending to me on the phone - when I told them I would have to take time off of work and drive an hour each way to bring my cat to their scam recheck, their response was "well I drive 45 minutes each way to work so it's not like I don't know what that's like." As if your normal commute compares at all to having to take half a day off of work unexpectedly. I wish I could even review their care instead of their billing, but they didn't actually give any care - the surgeon is "a separate vet," remember! Read Less

Natalie

5 Apr 2021

REPORT

Overpriced place and the are really DON’T CARE ABOUT YOUR PET!THE ONLY CARE ABOUT MONEY.THE GOING TO CHARGE YOU 1000 DOLLARS AND UP PER DAY/NIGHT AND SOONER YOU CAN’T PAY ANYMORE THE GOING TO THROWAWA... Read More

Overpriced place and the are really DON’T CARE ABOUT YOUR PET!THE ONLY CARE ABOUT MONEY.THE GOING TO CHARGE YOU 1000 DOLLARS AND UP PER DAY/NIGHT AND SOONER YOU CAN’T PAY ANYMORE THE GOING TO THROWAWAY YOUR BELOVED PET!!! BE CAREFUL WITH THIS PLACE!!!!! THE ARE VERY DISHONEST PEOPLE! Read Less

Stephanie P.

19 Jun 2019

REPORT

What a wonderful staff! Brought my elderly aunt and her sick little 16 year old dog into the Emergency Clinic of Hope Center last weekend, Dr. Moore could not have been more patient, gentle, and comp... Read More

What a wonderful staff! Brought my elderly aunt and her sick little 16 year old dog into the Emergency Clinic of Hope Center last weekend, Dr. Moore could not have been more patient, gentle, and compassionate with my aunt...the dog was euthanized 2 days later, and the entire staff was so caring and compassionate. Highly recommend Hope Center, all of its clinics! Read Less

Adrian B.

1 Jun 2019

REPORT

I had been out with my dog at a sidewalk restaurant and the dog rolled over on his side with legs extended and panting heavily. I've had him for 1 year and 6 months and I've never seen him in that sta... Read More

I had been out with my dog at a sidewalk restaurant and the dog rolled over on his side with legs extended and panting heavily. I've had him for 1 year and 6 months and I've never seen him in that state, so I called my vet. My regular vet was closed and the voicemail greeting directed me to call Hope. On the way over, the dog appeared to perk up a bit, but wasn't 100% normal, so I opted to play it safe and go to Hope anyway. I entered to find an empty waiting room and the the only patient was exiting the facility. I explained to the tech what had happened and they said it would be $84 to look at the dog, to which I agreed. A few minutes later, she came out said she'd checked his vitals and the dog was fine. She instructed me to have a seat and the vet would be in.For the 5 minute conversation with the vet to tell me the same thing the tech had told me, I was billed $100 extra. This doesn't strike me as ethical behavior and I would avoid going here if you've got alternatives. Read Less

anonymous a.

23 Apr 2019

REPORT

Hope Veterinary is amazing. They are exceptional at providing excellent care with a pet version of a great bedside manner. Our dog Laney was treated here for a couple of health issues that our "regula... Read More

Hope Veterinary is amazing. They are exceptional at providing excellent care with a pet version of a great bedside manner. Our dog Laney was treated here for a couple of health issues that our "regular vet" could not handle because of the nature of the issues. Dr Beck and Dr Connor are amazing specialists. We thank them for treating our Laney with such great commitment. Read Less

Kerry B.

18 Apr 2019

REPORT

My husband and I had to take our pug, Teddy to the ER this past Saturday due to the negligence of a vet at a different practice. Unfortunately, Teddy didn't make it, but the experience we had at the E... Read More

My husband and I had to take our pug, Teddy to the ER this past Saturday due to the negligence of a vet at a different practice. Unfortunately, Teddy didn't make it, but the experience we had at the ER (on the worst day of our lives) couldn't have been better. Lisa at the front desk was so understanding and reassuring. When I originally called her to tell her about Teddy's symptoms (we didn't realize how bad he was), she told me to bring him in immediately. The doctor we worked with was Dr. Stock and she was AMAZING. I could tell that she truly tried everything she could to try to save Teddy, and when it wasn't possible to bring him back, I could see the pain in her eyes as Teddy passed away, and I felt like she was grieving with us. She was patient with our questions (even with my hysterical crying), and gave us the necessary time to grieve Teddy. After Teddy passed away they let us spend some time with him in a private room so we could say our final goodbyes. All of Saturday was such a blur, I felt like I couldn't absorb anything that happened. I called Dr. Stock on Monday to try to wrap my head around what happened since Teddy had passed away so unexpectedly. Dr. Stock took the time to go over her hypotheses of what happened, and answered any lingering questions I had. I hope Dr. Stock knows how important that phone call was to me in gaining some sort of semblance of "closure." Read Less

Melissa B.

13 Mar 2019

REPORT

First time visiting. I literally am writing this review in the car. Moving to DC 8 years ago and I FINALLY find an emergency vet care that truly cares (I wish they had a regular vet clinic). Came to O... Read More

First time visiting. I literally am writing this review in the car. Moving to DC 8 years ago and I FINALLY find an emergency vet care that truly cares (I wish they had a regular vet clinic). Came to Ophthalmology for my pup after being referred by AtlasVet. They were so kind and patient. Took their time to answer all my concerns, and even helped "bait" my stubborn coned dog with treats out. What stood out the most was the entire staff was friendly. From the front desk all through the doctors and even staff we bumped into in the hall. That all matters and is appreciated. The negative reviews were so contradicting to what I experienced, that I advise those reading prior to to chalk it up to a bad day. We're all allowed a few. Read Less

Julie W.

12 Nov 2018

REPORT

I loved this place! Our dog got into something she wasn't supposed to because she's a half beagle mix and such is life- and they were really wonderful! They gave her the best course of care and were i... Read More

I loved this place! Our dog got into something she wasn't supposed to because she's a half beagle mix and such is life- and they were really wonderful! They gave her the best course of care and were in constant communication with us. We were able to visit our pup whenever we wanted and they were so open to use calling any time day/night to check in on our girl. The vet techs were so sweet and gentle with our dog- they even sent us pictures of her at night to show us how good of a girl she was being. I absolutely would trust them with her life again! So impressive! Read Less

Amanda K.

3 Nov 2018

REPORT

My rat terrier mix has been seeing Dr. Adkins at Hope Center for Ophthalmology Care for about three years now for glaucoma. When I first brought him to her, my only request was that we try to keep hi... Read More

My rat terrier mix has been seeing Dr. Adkins at Hope Center for Ophthalmology Care for about three years now for glaucoma. When I first brought him to her, my only request was that we try to keep his vision as long as we could as he is a pretty anxious and nervous little guy. She has done just that. While the previous vet ophthalmologist said that he needed to have surgery on both eyes with probable enucleation, with a combination of three drops his pressures have been under control. He is happy and can see although the glaucoma has affected his vision as is expected. Thank you Dr. Adkins. Read Less

Josh E.

6 Oct 2018

REPORT

EDIT: Oh yeah, I forgot about their "it's the law" argument. I asked the technician for the exact Virginia code section that regulates that. She couldn't provide it. If you're going to say something's... Read More

EDIT: Oh yeah, I forgot about their "it's the law" argument. I asked the technician for the exact Virginia code section that regulates that. She couldn't provide it. If you're going to say something's the law and then can't produce said law, how am I expected to believe you?They're simply all about the money, and not about pet care. I see after reading through other reviews that others have also experienced their "profit above all" mission. My dog went a few times to their Ophthalmology department and was set on a lifetime regimen of prescription eyedrops. We moved to Texas and needed a refill and the tech on the phone wouldn't even ask Dr. Adkins for it, saying he had to come in for a recheck...why, when the doctor has explicitly said it's a lifetime prescription? They wouldn't even let me speak to Dr. Adkins directly. Great paywall they have at the front desk. Clearly they're more concerned about profit than about caring for your pet. Read Less

Jennifer K.

16 Jun 2018

REPORT

I am giving a star only because they had water and coffee and based on my 1 hour visit, this is the best thing they are able to offer. I am rather surprised this location has such positive reviews. My... Read More

I am giving a star only because they had water and coffee and based on my 1 hour visit, this is the best thing they are able to offer. I am rather surprised this location has such positive reviews. My primary vet recommended 3 places for my dogs emergency visit and we only chose this place because it was closer than other two not to mention we were told they were going to be "equipped" to service and treat any pet related emergencies. To make things easier for us while we have the sick dog, the vet made a call to Hope explaining what was going on and faxed all the tests they have performed including past history. We were greeted by "you are the seizing dog?, please fill out the paperwork". I should've known right then and there the service and knowledge here was just going to be mediocre and didn't have very good feeling walking into this place.. This young vet who "supposedly" looked at everything received from my primary vet and decided that she was going to rule out all of the possibilities (no strokes because there's no way of her knowing how, no epilepsy because that's only common with dogs who are 6 and younger & bc my turned 7 just 3 months ago, that's just automatically out LOL. Lastly she didn't even know how to read the blood work that was provided to her because if she did she wouldn't have asked if my dog ate something poisonous as she should be able to see it. There was no testing done, and no diagnosis was done except that she told us to go see a neurologist as she wouldn't know and bc he's just turned 7, only possible reason of his seizures are that he is dying of brain tumor or cancer. So not only we wasted our time but also risked my dogs chance of getting better by seeing a real vet. They had the audacity to charge us $200 some change for service that I didn't even receive. After speaking with my primary vet, most appropriate thing for this person to do was to recommend we go see another emergency facility who actually offers "full service" instead I can't help to feel that they simply wasted my time and money for their selfish business reasons. If your dog is sick and has to be referred to a specialist, don't waste your time and money going here and drive a bit longer and visit other hospitals. This isn't a hospital for rather ill pets, this is run more like an unethical, for profit business who will sell unnecessary services for your money you've worked hard for. I should be compensated for what I've paid and time we wasted with this person at this location. Read Less

Alysoun M.

1 Jun 2018

REPORT

Ten years ago when I lived in NoVA, this place was great. And so this month, even though I live outside Frederick MD now, I chose to come here seeking follow-up treatment for my dog who had recently ... Read More

Ten years ago when I lived in NoVA, this place was great. And so this month, even though I live outside Frederick MD now, I chose to come here seeking follow-up treatment for my dog who had recently had surgery for an anal gland tumor. My surgeon had referred me to oncology, so I started there. The first 10-15 minutes were great, as they gave my dog a nice bed to lie on, and the oncologist told me about a relatively new chemo drug I hadn't previously heard of. But then the nightmare began. First, the oncologist questioned my choice of surgeon - mind you, this was the surgeon who had referred me to him! - implying that the surgeon hadn't done his job properly. Then he said my dog wasn't a good candidate for chemo because of her temperament. He told me to come back next week to meet with a surgeon at the same practice to discuss revision surgery, which he said would be a better option. The night before my appointment, the surgery department told me to come in at 9 am instead of 1:30 PM so my dog could have a CT scan. I fasted my dog and drove 2-1/2 hours in rush hour traffic, only to be told that the surgeon did not want to do a CT scan and that my dog wasn't a good candidate for revision surgery either. So I called and emailed oncology in hopes of discussing the chemo options the specialist had previously described, and received a call back from the office manager telling me that if I wanted to speak to the oncologist again, I would need to schedule another in-person appointment. Also, she said, the practice was recommending radiation - which they don't perform there, so I would have to find someone else who did - though they did confirm it would require my dog to be sedated and therefore denied food for 16 consecutive days. I guess their motto is "cure the disease, kill the patient". Mind you, also, this is NOT a matter of cost. I have always made it clear that I will pay any price for the best care for my animals. But they treated me like a deadbeat. Read Less

Mark Fournier

31 May 2018

REPORT

[Update] The problem with these reviews is that they are only a snapshot in time, and they don't always account for the full picture. I've been to Hope Center many times in the past, primarily for a... Read More

[Update] The problem with these reviews is that they are only a snapshot in time, and they don't always account for the full picture. I've been to Hope Center many times in the past, primarily for a loved puppy who fell to cancer eventually. I always have regarded, and continue to regard, their facility and staff as the one place I would always go to if I ever had an emergency. They are knowledgeable, and they do the best they can given the volume of pets that they are seeing. During this last visit, I think the staff were just completely overwhelmed with the amount of things going on. That being said, I do feel like my puppy during this visit was kinda overlooked at times, especially towards the end when we were going to pick her up. Do I think this was ok? No - but, I also know they really do mean to do their best. I still would return and give them my trust to get things done. I just hope that - in the future - even when they are totally overwhelmed, that they'll have the right staffing available to at least give the care level that I know I would try to give in my own home (or as close to it as possible). I think a staffing level during these visits was the primary issue, not any mentality by the staff, if I really had to guess. [Original] Well. Things went about as well as once could hope, as far as an emergency visit to the vet is concerned. The staff I have dealt with seem pretty knowledgeable. Problem is, I paid a ton of money for them to take care of my dog overnight; to make sure she was well taken care of and treated for her illness. It was their suggestion, so that she would get the most attention and care possible, and be absolutely sure she got better quickly. It was a small fortune, but I wanted her to be cared for the best as possible. Got her back completely covered in her own feces. Where was the care and attention? Read Less

Erin Utt

25 Apr 2018

REPORT

I wouldn't take my dog anywhere else for specialist care. Dr Adkins is a great vet and opthalmologist. The staff is very good about communicating and explaining diagnosis and treatment, and happy to... Read More

I wouldn't take my dog anywhere else for specialist care. Dr Adkins is a great vet and opthalmologist. The staff is very good about communicating and explaining diagnosis and treatment, and happy to answer questions. The front desk staff was always helpful if we needed to pick up a refill last minute. My dog loved his check ups here, even though he doesn't really like visits to the vet. I will continue to bring my future pets to Hope if they need specialist care! Read Less

Lois Petzold

18 Mar 2018

REPORT

I cannot say enough good things about Hope! My almost 16 year old cat was diagnosed with cancer on the tip of her nose. My vet recommended Dr McNeill. He was extremely nice and caring and his excel... Read More

I cannot say enough good things about Hope! My almost 16 year old cat was diagnosed with cancer on the tip of her nose. My vet recommended Dr McNeill. He was extremely nice and caring and his excellent advice saved my cat. He said surgery to remove her nose was the best shot of getting rid of the cancer and kept my cat for the afternoon to fit her in for a surgical consult with Dr. Ganjei. He was wonderful and fit her in for surgery the next morning!! He did an amazing job and her missing nose is barely noticeable. He is an artist! Dr McNeill is following up with a series of immunotherapy cancer vaccines. I am thrilled with the outcome. Thank you!! I give Hope my highest recommendation. I dealt with VCA Southpaws preciously and was extremely dissatisfied. I wish I knew about Hope sooner. Read Less

Bonnie Pedder

6 Mar 2018

REPORT

Bad experience. They didn't take us back for a consult; did it in the waiting room. Left us waiting for a very long time even though we were the only ones there and were unprofessional; our dog had an... Read More

Bad experience. They didn't take us back for a consult; did it in the waiting room. Left us waiting for a very long time even though we were the only ones there and were unprofessional; our dog had an accident and wasn't feeling well. It was cleaned immediately and a tech came up front and complained 3-4 times about the smell. Tried to charge us almost $1800 to give fluids and have our dog fast overnight. I came here because our vet recommended it but I will not be returning. Our dog who never barks, not even at the vet, was barking in the back as well. Read Less

Veronica C.

27 Feb 2018

REPORT

Would never take my pet here. Had an emergency life or death situation with my beloved pet. They wanted to charge me over 10 thousand dollars for a procedure I later found out is about 1 thousand doll... Read More

Would never take my pet here. Had an emergency life or death situation with my beloved pet. They wanted to charge me over 10 thousand dollars for a procedure I later found out is about 1 thousand dollars. This left me with no option other than to put him to sleep. Shame on this business. They are like vampires, waiting for you to become emotional and distraught and hit you with a bill that you are in no condition to handle - either emotionally or financially.If I'd had my wits about me I would simply have called around and taken him to a nearby vet who charged 90% less. Unfortunately, I was too devastated to think straight and trusting to these people. Shame on them and myself as well. Read Less

Charlie M.

24 Feb 2018

REPORT

I have to say I am unhappy with my experience here. I came here in hopes of formulating a treatment plan for my animal diagnosed with cancer. Repetitively I was basically told I couldn't afford their ... Read More

I have to say I am unhappy with my experience here. I came here in hopes of formulating a treatment plan for my animal diagnosed with cancer. Repetitively I was basically told I couldn't afford their treatment in euphemisms (which I am guessing was based off my younger appearance) and felt like i was talked down to. It took over an hour for them to just call us back into the treatment area. I feel pretty unhappy spending money here to get the results that I did. I wanted options for people who do not chose chemo for their animal, and I'm sure I'm not the only one. Instead, i felt like they were confused why I had made the appointment. Disappointed... they should have asked me what they could have done for me and my pet, but instead I feel like I wasted my time. Read Less

Mary H.

28 Jan 2018

REPORT

Our beagle (Ichiro) of 11 yrs had cancer, began deteriorating and was in need of being euthanized. This needed to be done on a Sunday and since this place is 24/7, it was our only option in our area. ... Read More

Our beagle (Ichiro) of 11 yrs had cancer, began deteriorating and was in need of being euthanized. This needed to be done on a Sunday and since this place is 24/7, it was our only option in our area. We called ahead just to get an idea of what to expect and to give them a heads up. When we arrived, the receptionist was warm and friendly. They anticipated our arrival. A staff member came out to talk to us regarding plan of care options, and we felt fully supported. Although they came out to talk to us in the waiting area... it felt comforting. Our dog wasn't anxious, dim lighting and benches for seating, the setting improved what little time we had left with our baby.Prior to placing us in a private room, they placed a catheter. We bonded with our dog for as long as we needed in that private room plus they provided us blankets. We called when we were ready to have them place the medication and remained at Ichiro's side til his heart stopped. We were also given time afterwards to say our goodbyes. We opted for paw prints.Staff was so caring and warm. They helped bring us peace at such a dark time for us. I am so grateful for the compassion they showed my family. Reading previous reviews seemed like night and day from our experience. We walked away knowing our Ichiro is at peace. As for cost, they were reasonable. It's 24/7, so you would have to expect slightly higher rates. Read Less

Dave H.

1 Jan 2018

REPORT

Our dog came in for eating a block of chocolate. They estimated 12-24 hours of monitoring, that come in blocks of 6 hours. Our dog was monitored there for 12 hours from 3 AM to 3 PM. The dog was admi... Read More

Our dog came in for eating a block of chocolate. They estimated 12-24 hours of monitoring, that come in blocks of 6 hours. Our dog was monitored there for 12 hours from 3 AM to 3 PM. The dog was admitted outside the hours of 1 to 7 o'clock, which is how a block is charged. Our dog was monitored for 12 hours and they still tried to charge us for 18 hours (three blocks of $98 each... 1 AM to 7 AM, 7 AM to 1 PM, 1 PM to 7 PM). Their policy is to charge you full blocks whether the dog has been there for a full block, and to also charge you a full block even though the block begins before your dog has an emergency. In other words, they are not inherently fair. They don't charge you for actual time monitored. They round it up by several hours or blocks. Now I know why it cost us nearly $30,000 in 2010 to keep our former dog alive at this clinic. We weren't watching or questioning the charges. Read Less

Sami R.

24 Dec 2017

REPORT

I had to give this place a star but if it were up to me- no stars at all. My dog was seen on an emergency basis. They are not welcoming nor understanding. This place charges insane amounts of money fo... Read More

I had to give this place a star but if it were up to me- no stars at all. My dog was seen on an emergency basis. They are not welcoming nor understanding. This place charges insane amounts of money for fluids and keeping your dog over night-staking up to $1800. This is unheard of. So I took my dog elsewhere and guess what? $60 new patient exam and the same fluids they were going to give my dog at Hope- only $200. Hope is a place where they know that scared pet parents would pay for their sick pet. This place cons people for their money. I would never go back there and wouldn't even recommended anyone to go here. There are better places where you get high quality pet care and not your money!!!!! Stay away For those who wonder where I ended up taking my dog -Columbia Pike Animal Hospital & Emergency Center. Read Less

Carlos Olivos

7 Dec 2017

REPORT

After doing some extensive research on where to take my 12 old female boxer Morgan for an emergency visit due to some breathing problems, I decided to take her to The Hope Center last night around 11:... Read More

After doing some extensive research on where to take my 12 old female boxer Morgan for an emergency visit due to some breathing problems, I decided to take her to The Hope Center last night around 11:30pm. The staff completely surpassed all my expectations, from the receptionist who made me feel calm and understood that it was my baby girl that I was bringing in, to Michelle Marriott the onsite tech that took us to a private room to take the initial vitals and made sure my baby girl was stable, to the amazing emergency doctor Caro, who made me and my better half feel at ease and like we were part of the family. We are extremely grateful and thankful for the whole staff there!!! Highly recommend this place, they know what they are doing and they treat you like fam!! If you want the best care and service for your best friend, this is definitely the spot!! Read Less

Tiffany Z.

6 Dec 2017

REPORT

We have had 2 dogs come here as emergency patients, and, even though both dogs ended up not making it, I was so impressed with how thorough, knowledgeable and caring the staff was. They were very com... Read More

We have had 2 dogs come here as emergency patients, and, even though both dogs ended up not making it, I was so impressed with how thorough, knowledgeable and caring the staff was. They were very compassionate and never minded me calling, even in the middle of the night. I also have 2 dogs who are opthamology patients of Dr. Adkins' and she is wonderful!! She is a fantastic doctor and really improved our dog's quality of life and comfort. Highly recommend the Hope Center for any of your dog/cat emergency or specialty care. Read Less

Jessica Lim

25 Nov 2017

REPORT

The receptionists and technicians were very nice and helpful. We saw Dr. Pugh who was nice, but not communicative. we had to wait over an hour for each test and she couldn't just let us know her opini... Read More

The receptionists and technicians were very nice and helpful. We saw Dr. Pugh who was nice, but not communicative. we had to wait over an hour for each test and she couldn't just let us know her opinion without consulting other doctors. She didn't seem confident in any diagnoses and her suggestion seemed to be just exploratory surgery as a solution which was extreme for a 13 year old dog. We decided not to do exploratory surgery and went to another vet the next day and my dog was given an anti inflammatory injection and his condition has improved. Perhaps it was because of the holidays and the place was busy, but she just seemed too worried about being wrong to be able to communicate with us about the process and the treatment options. Read Less

Thomas G.

23 Nov 2017

REPORT

We came in on Thanksgiving, and they were as helpful, nice and professional as could be. And the price was fair, especially considering the holiday.

Frank B.

2 Nov 2017

REPORT

I went there on Monday for an emergency fluid removal for my 14 year old Jack Russell. The receptionist was kind since I was quite upset when I arrived at their emergency office. The facility is clean... Read More

I went there on Monday for an emergency fluid removal for my 14 year old Jack Russell. The receptionist was kind since I was quite upset when I arrived at their emergency office. The facility is clean and comfortable; too. Dr. Venit was knowledgeable, kind and compassionate. They let me visit her while she was getting oxygen. After her procedure, they let me hold her in a private room. She was breathing much better thanks to the intervention. Bad news; though ... a tumor. I'm deciding what to do next. Read Less

Colleen B.

24 Oct 2017

REPORT

I first called with an emergency I was having with my dog. I was greeted with an empathetic voice who advised me to bring my dog in. Upon my arrival, I met the sweet voice behind the phone who quickly... Read More

I first called with an emergency I was having with my dog. I was greeted with an empathetic voice who advised me to bring my dog in. Upon my arrival, I met the sweet voice behind the phone who quickly helped me get my dog checked in. Dr. Caro was one of the many vets working that night. She was absolutely amazing. She took the time to explain exactly what was going on with my dog, in laymen's terms so that I fully understood what was happening. She walked me through the treatment plan and provided her expert opinion on decision making. Dr. Caro and her staff were extremely professional and caring and comforted me during a very stressful time. I can't thank them enough for the time they took to ensure my pet was feeling better. They even made many calls to update me on her health. The office is immaculate, with a coffee and water station available while you wait. They have a multitude of services under one roof, even a cardiologist, which makes its so much easier rather than having to go to another office for treatment. If you have a sick pet, this is the place to bring it! Thank you all for making my fur baby better. Read Less

Bonnie P.

16 Sep 2017

REPORT

Bad experience. They didn't take us back for a consult; some person in scrubs who did not introduce herself to us did the consult in the waiting room. Left us waiting for a very long time even though ... Read More

Bad experience. They didn't take us back for a consult; some person in scrubs who did not introduce herself to us did the consult in the waiting room. Left us waiting for a very long time even though we were the only ones there and were unprofessional; our dog had an accident and wasn't feeling well. It was cleaned immediately and a tech came up front and complained 3-4 times about the smell. Tried to charge us almost $1800 to give fluids and have our dog fast overnight.I came here because our vet recommended it but I will not be returning.*Update: We had another (separate) emergency arise and had to take our dog to the ER. This time we went to Prince William Veterinary Emergency Clinic and the difference was night and day! They treated us with respect and took great care of our pup. And get THIS; the entire ER bill for that visit was less than Hope wanted to charge us for x-ray & fluids overnight. And that bill included: x-rays, IV fluids, consult, medicine, and more. So grateful we found a place we can trust! Read Less

William S.

1 Aug 2017

REPORT

The Hope Advanced Veterinary Clinic group in Vienna is just outstanding.Such professionals from the reception area to the Doctors. At check in, pet and I were both greeted by name without having to a... Read More

The Hope Advanced Veterinary Clinic group in Vienna is just outstanding.Such professionals from the reception area to the Doctors. At check in, pet and I were both greeted by name without having to ask. We were quickly seen by the Ophthalmology specialist (which is just one floor of three they offer in services here). Hannah and Dr Adkins were just outstanding, caring, thorough, and detailed.Carrie Ellis, the location Manager here, has a great team of Admins and Specialists. Whether its Emergency 24-hour care, Internal Medicine, Cardiology, Surgery, CT Scanning, Oncology, or Ophthalmology you need they have you and your companion covered. We'll definitely be back to Hope Advanced Veterinary Clinic for any other needs for our four-legged family members!Thank You! Read Less

Rick F.

3 Jul 2017

REPORT

Could not have been any slower, even if they tried. Vet was not impressive at all. If you have options, don't choose this one! Would not recommend!!!

Drina M.

28 Jun 2017

REPORT

Do NOT bring your pet here! They do not care about your pet at all. All they care about is money.l and will demand payment BEFORE any treatment is given even if your pet is in severe respiratory dist... Read More

Do NOT bring your pet here! They do not care about your pet at all. All they care about is money.l and will demand payment BEFORE any treatment is given even if your pet is in severe respiratory distress! And their systems are either not working or are slow. Meanwhile your pet is waiting to be treated. This was the worst experience of my life and I'm so heart broken. I wouldn't wish this on my worst enemy. Please take your pet elsewhere. You've been warned!! Read Less

Kim M.

30 May 2017

REPORT

We were referred to Dr. Conor McNeill after our beloved 6-year-old Labrador was diagnosed with osteosarcoma last year. From the first time we met Dr. McNeill, he was informative, patient and kind-hea... Read More

We were referred to Dr. Conor McNeill after our beloved 6-year-old Labrador was diagnosed with osteosarcoma last year. From the first time we met Dr. McNeill, he was informative, patient and kind-hearted. He went over our options, the risks and benefits of those options and really helped us make an informed decision and plan of care. His team of oncology nurses were fantastic as well as the girls at the front desk. I wish I remembered more names but I want to say that his nurse Erica L. was exceptional. Both she and Dr. McNeill cared for our dog (and me) with kindness and patience from the first time meeting us, each appointment thereafter, and at the extremely difficult end when we had to say goodbye to our beloved Ralphie. I wish things turned out differently and Ralphie was still with us today, but either way, I highly recommend The Hope Center and Dr. McNeill if your pet is in need of oncologic care. Read Less

Mara O.

28 May 2017

REPORT

Great experience here with Dr. Kelly Gisselman. Dr. G took a measured smart approach with my very sick 13 year old cat. She connected all the dots of my cat's various medical issues--prescribed a we... Read More

Great experience here with Dr. Kelly Gisselman. Dr. G took a measured smart approach with my very sick 13 year old cat. She connected all the dots of my cat's various medical issues--prescribed a well tolerated medication protocol, and within a few weeks, my kitty has improved tremendously. Really appreciate the ability to join her while she performed the exam, ultrasound, and other tests--helped me and calmed my kitty. She explained everything she saw along the way and our options. I know we are in good hands. Read Less

Linda Graziano

24 May 2017

REPORT

if I could rate this place a ZERO, I would!! I was met my two young vets that took the intake information - as they described, like a nurse. After 7 minutes they took my cat to the back to "do an ex... Read More

if I could rate this place a ZERO, I would!! I was met my two young vets that took the intake information - as they described, like a nurse. After 7 minutes they took my cat to the back to "do an examine". 30 minutes later a women came in to say the dr, was running late and she would be in a few minutes. Another nearly 40 minutes pass when the dr finally came in. THERE WAS NO EMERGENCY! So I waited nearly 1.5 hours. My cat being a diabetic with new insulin started this week - would have made sense to do a BG...yes????? Well they did not do that so if they did that meant I would need to wait longer for them to take my cat to the back and do this - all the while my cat is in a cage, which she hates. for an hour and a half. And when the dr. finally stated addressing my cats situation she did not address the diabetes just the recent ultrasound....I found Dr. Gisselman's "bedside" manner undesirable and curt. I would not recommend bringing any animal to see her or this center! Read Less

Ellen Yates

5 May 2017

REPORT

Love this place. So compassionate. I love Dr.McNeill in the Oncology department. He is knowledgeable and wants to save your dog!

Jeanmarie Gallagher

15 Feb 2017

REPORT

Yesterday I had the hardest day as owner of chocolate lab having to put him down and say goodbye. From the moment walked in treated Guinness and I with such compassion and warmth recognizing the bond... Read More

Yesterday I had the hardest day as owner of chocolate lab having to put him down and say goodbye. From the moment walked in treated Guinness and I with such compassion and warmth recognizing the bond we had and condition he was in. Let me make the decision supplying all information needed to do so and the moments I had with my Guinness were beautiful and full of so much love. I do and will continue to miss Guinness terribly for sometime. I thank you for helping me thru a very emotional day and turning it into a precious memory that I will always cherish being there for Guinness as he has been for me for 12.5 years! The staff far exceeded my expectations and would highly recommend this hospital. Read Less

Michael Anderson

7 Feb 2017

REPORT

Great facility, very genuine and honest. Had no reservations about leaving Cosmo in their capable hands!

Christine Rowland

6 Feb 2017

REPORT

I had a great experience. I took my dog there for an emergency and I never had to wait for any appointments the Vet gave me her cell number to call and provide updates so that we could still get medic... Read More

I had a great experience. I took my dog there for an emergency and I never had to wait for any appointments the Vet gave me her cell number to call and provide updates so that we could still get medical advice without bringing him in each day. They were nice all around and in any type of emergency I would take him back. Read Less

Stacy Higgins

23 Jan 2017

REPORT

Caring and knowledgeable staff make for a fantastic experience. If I have an emergency, this is the place to go!

dianne p.

23 Jan 2017

REPORT

We were referred here by my vet for my kitty who had a blocked bladder and uroabdomen. Kitty was medically unstable and very ill - in fact I ended up deciding to euthanize after the doctors here expla... Read More

We were referred here by my vet for my kitty who had a blocked bladder and uroabdomen. Kitty was medically unstable and very ill - in fact I ended up deciding to euthanize after the doctors here explained the long term treatment needs and prognosis. They were very clear at communicating everything including costs. If only my own vet had been helpful in understanding the severity of kitty's condition, I would have euthanized there and never had to visit Hope. Everyone at Hope was very professional and compassionate - both docs and the vet tech - as well as reception staff. We saw Dr. Moore and a woman doc - don't recall her name.Not the most important thing, but the pleasantness of the facility, especially the waiting area and ease of parking is a definite plus in a stressful situation. Read Less

Dawn Dorman

20 Dec 2016

REPORT

As always I am super satisfied with emergency department. It's such a blessing knowing my cat is in the best hands possible

Ginger Richardson Johnstone

12 Dec 2016

REPORT

All were so kind. Excellent care for 4am visit! So thankful to all who helped get us through a very hard and emotional time.

David McManis

7 Dec 2016

REPORT

I have a kitty that has only one eye, he had his second eyelid covering half of his only one good eye this morning so I took him to Hope because they have Ophthalmology on site. I can say that the fr... Read More

I have a kitty that has only one eye, he had his second eyelid covering half of his only one good eye this morning so I took him to Hope because they have Ophthalmology on site. I can say that the front office willingly saved me money by not pushing me into the "emergency care" situation because I didn't have an appointment. They called upstairs and got me in within minutes to Ophthalmology and my furbaby was well taken care of. For them to save me money rather than push me into emergency care side says a lot about who these people are. They care about you and your friend. Kudos to their staff for having the integrity to look past their own personal monetary self interest and focus on the patient, and the owner, without raking you over the coals. Their care and expertise is top tier! Read Less

Maria Abel

5 Dec 2016

REPORT

Oncology isn't the word you want to hear, but Dr. McNeill is amazing! He is a straight shooter, can explain everything so that you can make an informed decision, and understands that money does matte... Read More

Oncology isn't the word you want to hear, but Dr. McNeill is amazing! He is a straight shooter, can explain everything so that you can make an informed decision, and understands that money does matter. He was very understanding, professional, and was very responsive. Read Less

John Gingras

3 Dec 2016

REPORT

Very kind and knowledgeable staff - Doctor explained treatment step by step helping us be aware of choices along the way.

Kira Kivisto

27 Nov 2016

REPORT

The professionalism among the entire staff was superb. Every single tech, doctor, assistant, or receptionist was helpful, friendly, compassionate, and it was evident that the entire office held itse... Read More

The professionalism among the entire staff was superb. Every single tech, doctor, assistant, or receptionist was helpful, friendly, compassionate, and it was evident that the entire office held itself to a very high standard of care. Obviously emergency trips to the vet are generally horrible, but this practice made the experience as smooth as possible given the circumstances. Read Less

Erin Sunshine

23 Oct 2016

REPORT

This is such a fantastic ER vet center!!! They took great care of my furbaby while she was sick. They are very helpful even after your visit, and are always happy to answer follow-up questions about y... Read More

This is such a fantastic ER vet center!!! They took great care of my furbaby while she was sick. They are very helpful even after your visit, and are always happy to answer follow-up questions about your pet's care. Although their services are pricey, rest assured knowing that your pet is in good hands :) Read Less

Jen Mac Evans

11 Sep 2016

REPORT

Everyone was so friendly and caring. The doctors and technicians were very efficient, honest and did a great job of communicating with me through an emergency situation.

Cary C.

17 Aug 2016

REPORT

I needed to come in for a simple bandage change when my dog's bandage was wrapped too loosely by his regular vet the night prior and it fell of during non-business hours; my vet refers its patients to... Read More

I needed to come in for a simple bandage change when my dog's bandage was wrapped too loosely by his regular vet the night prior and it fell of during non-business hours; my vet refers its patients to Hope Advanced Vet for emergencies. When I called they were unhelpful and unsympathetic. They wanted to charge me for a full exam and evaluation for my dog ($175, outrageous), claiming it was because they "didn't have my dog's records" so they couldn't even do a basic bandage change, despite the fact that they are in some sorts "partners" with my vet since my vet refers its clients to them. I thought that since my vet refers its clients to this place, that that would grant me some sort of advantage--like, they could somehow gain access to my dog's records through their referring vet, or that they don't treat customers like they're coming in cold off the street since they are being referred. Nope. When I tried to explain it, not only did they flatly refuse to bandage him (which at my vet costs $45) but the girl who answered didn't even check with a manager or another vet given my specific situation before turning me down. And they didn't even say anything like, "we're really sorry, we know that seems confusing that your vet referred you here and we're requiring a full exam before we can bandage your dog but for legal reasons we are required to do so" or anything like that. Just, sorry, it's $175 to be seen and then whatever exorbitant bandage fee we decide to charge on top of that or nothing.I got the emergency bandage change done at Prince William Emergency Vet instead--who I HIGHLY recommend for emergencies for your pet, a little farther drive but worth it to not be screwed over money-wise--for $85. So obviously, there are no actual real reasons an ER CAN'T just do something as basic as a bandage change "without your dog's records"--because Prince William did! A vet that doesn't know me or my dog, was willing to be decent. The vet that my own vet refers its patients to, was not. But this place is in Vienna so...what do you expect?P.S. I now have an app where all my pets' records are that my own vet provided to me, wonder what Hope would say if I called with an emergency now--probably make up some other excuse to overcharge me as much as they could. Read Less

Paulina Ochoa

23 Jul 2016

REPORT

One week ago my sweet dog Maximus unexpectedly passed away at home. It was at 1 am and I didn't know who to call. I had heard of the hope center from friends so I called them and asked for advice. ... Read More

One week ago my sweet dog Maximus unexpectedly passed away at home. It was at 1 am and I didn't know who to call. I had heard of the hope center from friends so I called them and asked for advice. Max was not a patient of theirs, but they were so patient and kind from the person who answered the phone to all of their staff when I finally brought him in. Today I received Max's ashes and a sweet card from the Hope center. It's been a tough week, but the kindness I received from every member of their staff was so helpful during that tough time. They are top notch professionals and do not rush you. I appreciate them so much. Read Less

Will Rogers

12 Jun 2016

REPORT

Every bit worth the three hour drive for me. Every single staff member I encountered what extremely welcoming and friendly. At no point in time did they put my Malinois CHESSA in a spot that she was u... Read More

Every bit worth the three hour drive for me. Every single staff member I encountered what extremely welcoming and friendly. At no point in time did they put my Malinois CHESSA in a spot that she was uncomfortableness. 5 stairs don't do it justice Read Less

Ann P.

6 Jun 2016

REPORT

I avoid writing reviews but in the case of pets, I think helping others avoid bad experiences is important. I would not return here. The worst vet office experience I have had in this area. Unprofe... Read More

I avoid writing reviews but in the case of pets, I think helping others avoid bad experiences is important. I would not return here. The worst vet office experience I have had in this area. Unprofessional, disorganized, immature front desk staff, poor communication skills by the techs. Left to find another emergency provider. Read Less

Margaret Baumgartner

18 May 2016

REPORT

All things aside, I believe that hands down, you get what you pay for with Hope. It is expensive but your pet will have THE best care. The staff genuinely love animals and they are very comforting a... Read More

All things aside, I believe that hands down, you get what you pay for with Hope. It is expensive but your pet will have THE best care. The staff genuinely love animals and they are very comforting and understanding of your situation. They were incredibly communicative and while there were some surprises on the bill, I didn't feel like I was taken advantage of. Vet care in the DC metro area is going to cost a premium (much like everything else here) no matter where you go. At the same time, the skill and level of care are much more advanced than a small town vet. It is what it is. While we wound up having to make a tough choice and put our baby down, the entire process was handled with greater understanding and love than I've ever experienced at an animal hospital. For that, I'm entirely grateful to the staff. I highly recommend this place and will use them in the future if the need arises. Read Less

Barbara Potes

29 Jan 2016

REPORT

The first night we were there the staff was amazing but when we had to come back the next morning the dark curly haired lady at the front desk came across as rude and insensitive. I also felt like a t... Read More

The first night we were there the staff was amazing but when we had to come back the next morning the dark curly haired lady at the front desk came across as rude and insensitive. I also felt like a ton of information was thrown at me and they seemed more about the money then my baby girl that morning. I will have paid $1200 and still don't know what was wrong with my baby girl. I lost her that day. They didn't help my dog or give me answers and I am left with a $1200 bill for what?Read Less

Sam Yuk

31 Oct 2015

REPORT

We took our dog in for poison and 72hrs stay. The total services were set for a max fee amount. We had also requested that if they perform any extra/cost services, they must call for approval. However... Read More

We took our dog in for poison and 72hrs stay. The total services were set for a max fee amount. We had also requested that if they perform any extra/cost services, they must call for approval. However when we picked up our dog at the 70th hrs, they charged extra time service time(never explain how it works), extra services (never called for approval) and force us to pay up. This place has good people, friendly, but they are VERY GREEDY tend to take advantages while you're in emotional distress. They gave us credit on some of services they did NOT DO, BUT CHARGED anyway only after we asked to audit, We don't like place like this - If you have to leave your pet over there, make sure to ask how their time charge allocation work. Don't get me wrong, they have good people/Dr, friendly staffs and I am GRATEFUL help my dog, but accountants just TOO GREEDY. 5 Stars for services,Read Less

Margaret Haag

20 Aug 2015

REPORT

I noticed my kitty had been limping and waited a day or two to be concerned. I then noticed his paw began to swell and took him to the Hope Center for treatment (on a Sunday). The staff was so friendl... Read More

I noticed my kitty had been limping and waited a day or two to be concerned. I then noticed his paw began to swell and took him to the Hope Center for treatment (on a Sunday). The staff was so friendly and kept me in the loop before taking any extreme measures, as far as x-rays and further treatment to make sure I was okay with the cost. Turned out, after the x-rays, the little guy only sprained his paw and we were sent home with some pain medication and he's back to being a happy guy. The visit was on the pricier side; however, when dealing with emergency care for your animal, such is to be expected. It was worth every penny to know he was okay.Read Less

Denise Unterman

19 Jul 2015

REPORT

My friend's dog is currently being treated here for liver disease. However, that's not why I'm posting a comment. I want to respond to outraged pet owners complaining about the costs. Do you realize... Read More

My friend's dog is currently being treated here for liver disease. However, that's not why I'm posting a comment. I want to respond to outraged pet owners complaining about the costs. Do you realize that veterinary school is much more competitive, i.e. harder to get into, than medical school? That vets graduate w/ the same staggering student loan debt as physicians, on average $200,000? And that over the course of their careers they earn a fraction as much as physicians? The average national salary for veterinarians 3 years post-graduate is $58,000. Washington area Metro bus drivers earn about that much and have high school educations. Vets aren't charity workers. They're highly trained professionals who love working with animals. However, it's not their job to love our animals more than we do. If you want to be a caring, responsible pet owner, do one of two things: Purchase pet health insurance, which is very affordable or 2) set aside a certain amount each month in savings earmarked for the veterinary emergencies that inevitably arise. And for the love of God, stop with the whining and sense of entitlement.Read Less

art f.

24 Jan 2015

REPORT

Everything about out experience was excellent. All the staff were friendly and responsive. Our dog had a mass on his eyelid that was starting to grow and ooze. Dr. Adkins explained that it was too la... Read More

Everything about out experience was excellent. All the staff were friendly and responsive. Our dog had a mass on his eyelid that was starting to grow and ooze. Dr. Adkins explained that it was too large to cut out completely, but cut out most and froze the remainder. Wearing an E-collar is hard on a dog, but the week passed. He looks much better and the eye is not bothering him at all. I was really impressed by everyone we dealt with.If you need a vet specialist (and I hope you don't), this is a very good choice. Read Less

Hope Advanced Veterinary Center

Hope Advanced Veterinary Center

Hope Advanced Veterinary Center

Hope Advanced Veterinary Center

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