Banfield Pet Hospital

Banfield is a great hospital. The staff and doctors are very friendly and professional. My one bad review is that they promote royal canin and science diet because they get kickbacks for it. All you have to do is read the ingredients on those foods to see they're bad for your pet. Read Less

We take both of our dogs here and absolutely love Dr Abernathy. They're always accommodating and understanding of our dogs needs. I recently had to reschedule their 6 month check up appointments and wouldn't be able get one for a while due to my hectic work schedule. That's when they offered a drop off service where you drop them off at 9am, and they call you after your pet has been seen and is ready for pickup. Read Less

Dr. Abernethy was awesome. My pup Lucy woke up this morning with her eye swollen (anything eye related should be same day). I called two banfield hospitals before finding one that would even look at trying to fit her in. Even though Dr. Abernethy had a full schedule he still made time in his day for her. Not only did take care of her eye he took time to take care of her regular vet needs. You can tell he truly loves what he does and cares for your pets needs. I will definitely be coming here in the future. Read Less

The veterinarian to which I brought my dog seemed like a drug addict to be honest. She was very wishy washy about the care my dog needed, and the staff were't really sure about all the services they provided either. I did not feel safe with my dog in their hands. The Banfield at the PetSmart further down Virginia Beach Blvd was MUCH better. Read Less

We have ALWAYS had great experiences with the vets and vet techs, they get our dog in ASAP and have been super helpful to us. The wellness plan helps us save money and makes it so we can leave our dog for the day if we need to drop her off for an appointment while we work. The front desk seems to be VERY understaffed though and can be really rude. They ignored the phone one day and just said under their breath something about "calling during busy time" If you can get past the bad impressions with the front desk staff (and waiting waiting waiting to drop off or pick up your pet) its a great place. Read Less

SCAM AND DISRESPECTFUL BUSINESS. Save your money and time. I took my dog in to get spayed and waited at the front desk for about 12 minutes listening to them through the door dancing and singing. My patience wore thin so I knocked to get their attention. Finally, I get seen to check my dog on and was rushed since they were "behind"...from f@*king around probably. I asked how much it was going to be with my wellness plan and was told it wasn going to be about $29 with everything included except. I get a call from the vet tech saying she was in heat and there was an extra $67 "heat fee". I told them I wasn't aware of that fee or I wouldn't have brought her in. So I go to the counter and try to dispute the fee. Then they said verbatim "well you signed the keypad...so not my problem"...... there is an official grievance filed...... if you are thinking about going through the wellness plans at Banfield dummy do it. There are many hidden fees they sneak in. This isn't my first time having a problem with Banfield. Read Less

first off, i am giving 2 stars because of different experiences on different visits. i have been going to this place for about 2 years and just recently have the problems started to develop. like some of the other reviews, just little things at first like waiting for a long time to be seen, or calling in and either not getting an answer, being put on hold for a long time, or having someone pick up then hang up. Todays experience is what is going to cause me to go elsewhere from now on. my dog had an injury on his ear from 2 weeks ago, they fixed the injury, and that was that. well today i brought my pup there for a check up and because the injury hadn't healed yet. they informed me my dog had an ear infection (how they didn't catch that when they fixed the injury i don't know. but anyways they called me told me what was going on and that was that. when my mother in law went to pick him up, she found out that my dog was let out once in between the hours of 0800-1830. so in 10 hours, my dog had only been let out once, they didn't feed him anything, and he sat in a cage. the kicker is they didn't administer any medication for his ear infection. now ok i get the no food thing, they said "they didn't know what brand he ate." but why was my dog there for 10 hours? you couldn't call right when he was done? or if he wasn't seen until so late, why have me drop him off at 8am. my mother-in-law requested they show her how to apply the topical cream they gave my pup as medication because she wanted to make sure it was done right. the staff refused to show her unless she paid a 50$ fee for them applying it. now i have spent close to 600$ in the last month at this vet, and you are telling me you can't take the 3 minutes to apply the cream to show a customer the proper way of doing it, especially since you haven't given my dog any all day and basically left him locked in a cage for 10 hours with no food or bathroom relief? i just found the whole visit to be very unprofessional and felt like they have zero compassion for my dog. maybe this is an isolated incident? but based on the other reviews it seems to be a trend of dissatisfaction so for this reason i will be taking my dog somewhere else where i am getting my moneys worth and my pup is treated with some kind of decency. Read Less

The vets and techs and the front desk people are ALWAYS so helpful I highly recommend taking your babies here! They answer any and all questions thouroughly and with love and I always trust them to take care of my pets with gentleness and love. The plans they have are affordable and the fa t that they are located inside the pet store is always awesome and you can hut 2 birds with one stone have it be medicines treats food or toys. Highly highly recommend!! Read Less

I suppose this is what happens when employees are afraid of getting fired or otherwise penalized because of low 'sales' performance (I've noticed that the last couple of years increased pressure to get additional services) and also from a potential client complaint (mine) about inappropriate pressure: In Florida, 9 years going to Banfield Pet (petsmart) with 2 chihuahuas, who have been healthy, and 4 of those years with this Dr. Sherer. No issues, all interactions cordial and professional. I refused excessive (and not included in the plan) testing, and afterwards precanceled the plan for both. I discovered, when looking for other information in my dog's medical record for a new vet, that he had put in my record, in addition to other defamatory statements: "She said she was going to throw the dog at me" Seriously?! It also explains why I had a bizarre and uncalled for conflict with the Banfield here in Virginia Beach, which was about a service charged for but not performed, (based upon evidence and my pet's history ...I saw this defamatory record afterwards). If corporate believes this garbage, it means they really don't think highly of the public, doesn't think it's possible for one of the clients to actually have the background to participate in their pets' care, and it explains a lot. It especially explains the regional 'Customer Care' instantly becoming defensive and reprimanding me over some perceived offense about the Dr's integrity. I go for years navigating through life without problems like this, but when this does happen, it's reflective of a crap corporate culture. Read Less

I've been taking my pup Winnie (@winniethewelshie on IG :D) here for her initial vaccines and checkups through the wellness plan. As a first time dog owner I don't always know what's right/wrong and although Google can be a great help, sometimes you just gotta ask a doc. Every time I've brought my pup here, she's met with a lot of love from the staff. The two vets I've seen here have been really kind and answer my ridiculous questions with ease. Oh, and they're great with my pup! Duh. After every visit you get a printout of exactly what was done, the reasoning, and possible side effects. The technicians always tell me how much each procedure costs before its done as well. Most of the staff I've met in my encounters here have been soo friendly (minus 1, but I haven't seen her in a while..) and helpful. When my pup had a massive poop attack that scared me to death, one of the staff kept in contact with me the whole day until my pup started to go back to her normal self. I can see how some people might take issue with some of their policies and whatnot, but I've never had a bad encounter here and never had to wait more than 5-10 minutes past my appointment time. They do have packed schedules most of the time so an emergency visit can be a little difficult but not impossible. Overall I'm pretty pleased with my experience so far! Read Less

The doctors are always helpful with my pets. The staff is very knowledgeable about flea and heartworms. They helped educate me on everything for my cats and with the plans I have saved A LOT of money. Once I understood it's a preventative plan, not insurance, for my pet it's amazing. Signed my husband's kitten up on the kitten plan with a spay and it saved us hundreds of dollars. Then my bengal had to have teeth removed that same year, holy smokes that would have been a lot without the dental being covered (I still had to pay the xrays and tooth removal but not all the other stuff). Saved me over $300. And the staff called me the next day to check on my pet. I will keep bringing my pets here for life!! Read Less

WORST CUSTOMER SERVICE!!!! I completely agree with txgirl! The girl at the front desk doesn't have a clue as to what she's talking about!! I have never been so disgusted (multiple times) with any vet my pets have ever been to. We will NEVER be going here again. Read Less