I will not return to Bostic anymore their main objective is profit. They are unfriendly, money hungry, and lack customer service and sympathy for pet owners dealing with unforeseen circumstances. Med... Read More
I will not return to Bostic anymore their main objective is profit. They are unfriendly, money hungry, and lack customer service and sympathy for pet owners dealing with unforeseen circumstances. Medical pet health is unexpected, expensive, and very stressful. When my pet was dealing with a medical issue I contacted Bostic, and asked them how much three specific blood test would cost me? (very simple question to answer) They treated my pet several times before so she placed me on hold, looked me up in their system, and came back and advised me they don't quote prices over the phone, and I would have to come in and let the vet see him. That statement is a wicked lie, disgusting, and greedy. Obviously I am concerned about the price because I love my pet dearly and may not be able to afford the fee. I don't want to be shocked, humiliated, and caught in a dilemma that will cause further agony to myself and pet. Therefore, as their CLIENT and CUSTOMER seeking assistance for my beloved animal they failed to provide professional care, and assistance in a time of need. So many pets get neglected and mistreat because their owner can't afford health care for them. I want to take action and provide medical attention for my pet the best way I can. My simple question I asked Bostic is so I can be prepared to adjust my allotted budget. I must be alive and healthy to be able to care for my pet. Therefore, I need to ask those questions in advance. It makes no sense for me to drive into Bostic, waste gas, time, and money letting the vet see my pet if I can't afford to pay them. They didn't even ask me any questions of how my pet was doing or questions related to my pet. Real, loving, honest caring vets ask questions and try to help the best way they can. It's so morally wrong and shameful of Bostic to deliberately seek a way to gain coins over my misfortune. What makes Bostic look even more pathetic is after they told me that unreasonable lie to just get me into them, I later contacted another veterinary clinic. My neighbor referred me to call her vet clinic because she admires the staff caring attitude. Keep in mind I never been seen there before, this clinic asked me questions about my pet and kindly informed me the cost of each 3 test and provided wonderful details. That type of service is commendable, it gave me relief, and a better outlook of what I was facing. Now it's clear why Bostic spend money and resources on marketing themselves. Constantly advertising their clinic and sending out coupons and discounts to new customers only is a must. With that type of poor customer service and careless conduct towards animals and humans they will always need to provide incentives and promotions to get unaware new clients to replace the ones who will never return. Read Less