We had an appointment at Hope Springs Veterinary at Pembroke, and were looking forward to meeting everyone as they had been so kind in rearranging appointments online for our 4 month old tripaw Golden Retriever. The greeting when we arrived was enthusiastic and warm, and our pup was happy to see everyone. Unfortunately, due to a requirement by that vet for the rabies vaccine before our pup could be seen, we chose to leave. But, everyone was still so kind and understanding, that when the time comes, we will definitely return and hopefully be able to call Hope Springs our regular vet! Thank you everyone for your kindness. Read Less

We have used the Hope Springs Veterinary Clinic for a number of years and have always found the veterinarians and support staff to be genuinely interested in how MacDuff, our Cairn Terrier, is doing. Their advice and recommendations have certainly contributed to his overall well-being and longevity, and I recommend this clinic to anyone seeking good professional veterinary support for their pets. Read Less

I highly recommend Hope Springs Veterinary to anyone in need of not only medical services for their pet, but also boarding as well. I was pretty nervous taking my little Mercy to a new Vet, but she absolutely loves going there. The staff is great, and they even offer pet food delivery! Read Less

Our visits, though only a few times, were awesome, the staff was very sweet and our boy Kane loved them all. Unfortunately he passed away yesterday. The staff was of great comfort to us. They took care of the arrangements. We will truly miss seeing you guys. However if we do decide to get another fur-baby we will definitely be bringing them to ya'll. Thank you again for your service. Read Less

By far the best vet I have ever been to! We have a French Bulldog that has bad allergies and skin issues and have spent years at our old vet trying to find out the cause. Since we moved across town we thought we would try a new vet. I was blown away at how friendly and helpful the woman on the phone was and was even more blown away at how helpful, knowledgeable, and detail oriented the vet was. We were in there at least an hour and the vet intently listened to everything I had to say, gave Stella the best check up she’s ever had, and she made great recommendations. I left having answers we were unable to get from our previous vet and we have a clear game plan for long term treatment. I am so happy we found this place. I would HIGHLY recommend this vet office to everyone! Read Less

Hope Springs treated our "kids" with such kindness and patience, each visit was a good experience. When the time came to let our boy and girl "go" they were all so thoughtful and respectful in their care for them and us. Our future critters will become patients... Read Less

The two stars are for the doctors...they do a great job with the my three dogs. I took off a star because they are so expensive and some of the charges are outrageous. Took off another star because they send appointment notices all the time... I finally asked what the date was that the dogs actually needed to be seen and it was 4 months away. The last star is because it takes forever every time I go there...from check in to check out. It seems like no one talks to each other. I will miss the doctors but I am changing vets. I called for a quote and it was going to be 600-900 and that was without initial appointment and bloodworm....I asked it that was for all three and it was each of them. Found a place with a great rep.and it is $175 a dog...big difference. Read Less

This June, I have been taking my beloved cats to this veterinary for 29 years. I have always received the highest of care for my pets from all of the doctors over the years. I have read some of the other postings from people who complain about the pricing. I'd like to make something very clear. The doctors and staff work for a vet named Dr. Richard Dailey. Dr. Dailey owns 3 veterinaries and he is the one who determines the pricing, not the people who work for him. And it's their job to make calls to clients' home in response to their pets' care. So, please don't blame them for doing their jobs and charge you, at times, very unreasonable prices for their services. I'm sure if they didn't work for a man who can't see the bottom of his own pockets, the pricing would come down a lot. Unless I move away from Virginia Beach, I will always trust the health and care to the doctors and staff at Hope Springs Veterinary at Pembroke. Read Less

Always very good care at Pembroke Vet Clinic. The staff are very knowledgeable and helpful. They give you all treatment options but don't pressure you. We have been going there for 20+ years. There are clinics closer to us but we never wanted to change. Still the best!! Their dental cleaning prices are great! Always great service! Read Less

Dr. Valliant is wonderful. She takes her time and even talks to my boys (Yorkies). It's obvious to me that the staff genuinely care and enjoy their jobs. We live at the Oceanfront but the drive is absolutely worth it! Read Less

There are five issues we have with this vet that led us to switch vets. We have been taking our two cats here for almost a year and thought nothing about the prices because it was our first time owning cats. Once we took our kitten in for a checkup and got quoted almost $700 for a spay, this was the last straw. This place has unreasonable prices. $50 for a visit alone, and it only goes up from there. Second issue- these people care more about getting money out of you than your pet itself. Go in for a simple visit and expect to have 20 different products pushed on you. My last visit I spent a good 10 minutes declining offer after offer before my cat was even looked at. Third issue- they always have a way of making you feel like a terrible pet owner. I have never met anyone who brushes their cats teeth, and if you knew my cat you'd know this is an impossible task yet this is something I am scolded on every time I stop in. I am told both of my cats are developing too much fat and that I need to feed them a specific amount which is MORE than what we feed them. (Once I switched vets I was told my kitten was perfectly healthy with no weight issues.) I understand there are a few set ways you should follow for your pets, however each pet is different and this is something vets should know. My older cat has all the toys in the world but she is too lazy to actively play with them. We have tried everything to get her to lose weight but getting her to play actively is an impossible task. This is just her personality. My second kitten would rather snack on her food when she's hungry rather than eat everything as soon as we give her food, yet she is a healthy weight and plays nonstop. My fourth issue- they "predict" what is wrong with your pet rather than diagnose. When we first brought our new kitten home from the adoption center, I noticed both cats seemed to be sick. I explained to the vet the situation and how I'm not sure if my older cat's symptoms are due to the new kitten giving her an illness or if it is due to switching her food. In the "diagnosis" she tells me it could be from either and she predicts she has what my kitten had. Again, no real diagnosis here and I end up paying for medicine she did not need as well as a stool test that comes back negative every single time. When I take my cats to the vet I want answers, not assumptions and I most definitely do not want to waste money pumping my cats full of medicines they do not need. My fifth issue is the harassment you receive in phone calls, emails, and letters in the mail saying your pet is due for (unnecessary) treatments. I had to email them TWICE to get them to stop. They automatically set random appointments without discussing it with you, so when they called me to verify my appointment scheduled the day before Thanksgiving I admittedly tore them a new one. Needless to say we are so much happier with our new vet. Read Less

I am a client and a fan of Hope Springs. All of my dogs (6 so far) and two cats have been seen by the vets there over the years. I call Dr. Vaillant a rock star in her approach to care...and the entire staff is 'a compassion in action team'. I've been with this clinic for 20 years; I feel grateful to all for keeping my companions healthy and spry. Read Less

This vet takes personal time to get to know you and your pet. I like that. They give my baby the care and attention he needs to ensure the proper care. Thank you for providing good information so I can go home and research the details to make an informed about my pet care. I will definitely bring my wheaten back. Read Less

We took our hedgehog in last night for what we thought was a routine follow-up appointment for mites. He was diagnosed with wobbly hedgehog syndrome and we had to make the very difficult decision to put him down. The staff was amazing. Though they close at 8 we didn't leave until 830 and they never tried to rush us out. They told us to take all the time we needed to say goodbye. They also brought out little guy a piece of tiramisu bigger than his head and we got to watch him snack on it and hear him chirp one last time before we let him sleep. They also offered to make us a clay paw and originally told us we would receive it in the mail but then told us we could wait for it if we wanted to. The staff was kind, compassionate and knowledgable. We will bring all of our future pets to them no questions asked. Thank you all for everything that you did to make an extremely difficult night a little easier.Read Less

We need and want to praise each and every member of the Staff, from the front desk people, the techs, Dr. Valiant, all of them. When our four legged family member needed help, we went to Pembroke for acupuncture with Dr. Valiant. Our dog was paralyzed and now is walking. The first time the front desk people saw her walk they were in tears. That is love, caring, and concern! You all are amazing!!Read Less

I'm a Vet Assistant for a Pet Wellness Clinic and use Hope Springs as my Primary Care and Boarding. I have been with them for approx. 25 yrs at various locations and, except for two incidents, am very pleased with the service I receive. I have recommended this clinic to several people and the feedback has always been positive. I have had to have 4 dogs put down and the care and compassion has ALWAYS lessened the pain. I have to do this deed again this afternoon. As far as the negative reviews, there are some that are never satisfied and you get what you pay for. The Clinic Manager has, on occasion, called me and said that I was overcharged with the amount credited to my account. I feel at ease when my babies are boarded here and I'm out of town for as long as 3 wks. If there is a problem, they call me. Yes, there are more economical places but my vet has the history and can treat according, No greater peace of mind. I will stay with this Vet til I run out of dogs!!! Read Less

Dr. Vaillant and staff have been wonderful to me and my critters over the years. They have helped a few over the Rainbow Bridge and were very sensitive and caring. Dr. V seems to really care about Tig and I wouldn't think of going any where else. Thank you office staff, techs, asst.'s and Dr. V.! Sincerely, M. Breeden Read Less

While the vets and techs are knowledgable and friendly, the desk/reception staff is horrible. They are nice to your face, but seem to care very little about you as a customer and do absolutely nothing to help resolve issues. Two weeks ago I called to reschedule a visit, originally scheduled a week ago, wishing to reschedule until after the new year. I'd just spent well over $400 in the previous month with this company, so I really wasn't trying to go back until after the holiday. However, I was told that because of the distemper my cat was due for, that if I were to reschedule for January, that I would have to start the series all over again and that it would cost even more money in the long run. The receptionist offered to reschedule for the following week instead, and promised to ONLY charge for the distemper; which was $27, and also to obtain a quote for a neuter, which was free. On the day my initial appointment was scheduled, I received a phone call from a receptionist asking why I wasn't there. I explained the reschedule call the week prior, and the receptionist was seemingly understanding. She let me know that the prior receptionist scheduled the new appointment, but didn't cancel the current one. Everything was okay until I showed up at the rescheduled appointment today; I was appalled when I was stuck with a $63 bill today, when the whole reason I rescheduled in the first place was because of the timeframe for the distemper, and was promised to only have to pay $27. I was extremely calm when I let the receptionists at the desk know that that was not what was discussed on the phone, and they seemed unconcerned; I was still responsible for $63 despite being promised $27. I paid it, and asked if there was an office manager that I might be able to reach out to. The response was rather cold, and I was told that "There is one, but she's not available on Saturday". (Duh.) I wasn't offered a name or a number, nor an offer to help me resolve the issue that had transpired. It was on me to ask how to reach her, and was told that a message would be left for her to call me back "when she can". Not one single bit of accountability. The sad part is this receptionist was training another receptionist. So unfortunately, I can only see this issue getting worse from here on out. I left the vet, and on the way home, called the vet back to cancel the $400 neuter appointment I scheduled for the next month as well as the well visit I scheduled in May. I was actually kind of shocked when the receptionist didn't show a single ounce of concern by asking why, or if everything was okay. She just simply said, "Okay, your account is now inactive. Have a nice day." Clearly, the staff is not focused on customer service, retention or issue resolution; which speaks volumes to me as a customer. My hard earned dollars are worth more elsewhere. Mistakes happen, sure; but handle them! This company failed in doing that, and now I'm out an extra $36 that I really didn't need to spend in that facility.Read Less

While the vets and techs are knowledgable and friendly, the desk/reception staff is horrible. They are nice to your face, but seem to care very little about you as a customer and do absolutely nothing to help resolve issues. Two weeks ago I called to reschedule a visit, originally scheduled a week ago, wishing to reschedule until after the new year. I'd just spent well over $400 in the previous month with this company, so I really wasn't trying to go back until after the holRead Less

Greater than 20 years ago (1981); my Dad had acquired a black Lab. He started taking him here for routine and other treatments. My wife and I got the dog when my Dad's health went bad. We continued to visit here until our dog pass away with cancer in 1993. We had always been happy with the staff and the quality of his care. We said, "if we ever get another dog, we will return here for their care". Enter 2013; the wife and I adopted a Lab/Pointer mix from the VBSPCA. We came here first; as we had promised ourselves we would, to start his life of Veterinary care with us. We have always been greeted very friendly and promptly. The girls at the counter always come around to say "hi" to our Pup. One administration person who has been working here for 23 years; after explaining our reason for coming to Pembroke and the story behind it, said she remembered my Dad (he could be character) and the dog he had that we ended up caring for. To date; we have again been very happy with each visit and all of our Pups treatments. All the staff seem genuinely concerned for our dogs health and want to give him the best that they can. The Doctor always explains what treatment is being given and the "why" behind it, and how we can continue to help our Pup stay healthy. As for cost; I'm sure folks could find less expensive care but we feel the cost of the quality our Pup receives is well worth any expense. We have also had our Pup boarded here while visiting out of town with relatives and feel he received very good care; all the staff say how good he is when he stays and how much they enjoy taking care of him. For all these reasons, we will continue to use the services of Pembroke Veterinary Clinic for all our pets needs.Read Less

Came to this practice from Ft. Story and what a difference! Got in the day after I called and was blown away by the care and genuine care given to Kingston and Fiz! Thanks to everyone from the front desk, to the techs behind the scene and to the Vet Dr. Perry! Read Less

Dr. V is wonderful as well as the rest of the staff. I live by Oceana and I make the trip to go to them and only them. They have been thoughful and kind during the illnesses and passing of our beloved pets. Dr. V is honest in her recommendations and she treats your pets, as well as the staff, as if they were their own. Rest assured they will always make sure to keep you up to date on their shots and examinations with phone calls, postcards, and now text. Read Less