Very caring staff.. warm and friendly! I've taken my dog for checkups here for several years. Wouldn't let anyone else care for my pup! Prices are reasonable and I never have to wait long for appointment. Read Less

Best vet in town!! These people are always nice, on time and the doctors seem to really care about all of our pets. They will get you in quickly and the prices are fair. Highly recommend them to pet owners out there. Read Less

The entire staff helper with our caring for a sick fur baby above what would be expected. Truly terrific family care. Helping us do everything we could to comfort a sick service dog of a disabled vet. Truly great peoole Read Less

I come here commonly to have my families two dogs checked out, and they have always finished the appointment at a reasonable time. However, for some reason my golden retriever is now afraid of this place because of one visit. I have no idea the reason behind his scared demeanor. Read Less

The vets here are great.  We have had 5 rescues with various 'issues'; 2 passed from cancer.  One was mayor of the waiting room, another required private/backdoor treatment (if you know what I mean).  The office staff is friendly and helpful and it is easy to get an appointment for emergencies.  Docs are very honest and know their stuff.  Our 4 footed family members are always in good hands. Read Less

Arrived 15 min. early liked asked then Waited another 30 minutes only to be told the Dr. was not in yet...he was at court!! I left after being told "they would work me in" when the dr. arrives. I had an appt. for goodness sake. Read Less

I arrived 15 minutes early like asked. Waited another 30minutes. When I asked about my appt. Time they informed me the Dr. was not in yet...he was at court!! Said they would work me in when the dr. Arrived. I had an appt. For gods sake. I left and will find an honest vet somewhere else. Read Less

Our pets are cherished members of our family. We  came to Kempsville Vet after after rescuing an adorable Border Collie that tested heartworm positive after we had had her for several months. She had been shipped up here to our SPCA from Louisiana. She saw Dr. Spencer who confirmed she had heartworms and she gave us a treatment plan and an estimate of costs. She worked with us in offering different options to make things more cost effective.Henley responded well to treatment and was just at the vet today for her 6 month checkup. We Appreciate the kindness and attention shown to our Henley, from Dr. Spencer, the vet tech Stephanie to the ladies at the front desk. Read Less

We have raised a family if 5 children and too mnay pets to mention. We have used many different vets in the VB area and I am so happy that someone recommended Kempsville Vet! Loved Dr. McKinley until his retirement but, we have found excellent Drs. in Dr. Hewitt & Dr. Spencer! Read Less

On Mother€s Day this year, my husband and I rescued an English mastiff mix (8 weeks old) from a rescue. On Monday, we realized that Nash had diarrhea. We spoke with the rescue and she offered some possible solutions. All parties involved thought that it may be due to the change of moving and a new family, plus the use of a different food. On Thursday, I called Kempsville Veterinary Hospital and explained what had been going on. They were not able to see Nash until Saturday morning at 10:15 a.m. My husband and I still had not realized how sick our poor pup was. That morning we were unable to get the fecal sample they had requested. The lady at the front desk said we could bring a sample in when we were able to get one. I knew that they were able to retrieve one even if we had not brought one in from previous experience, so I asked if that was still possible. She seemed displeased that I had asked but this was a huge part of why we had made the appointment. The doctor came in, pulled his skin up on his back and watched it slowly drop back into place. His helper tried to get a fecal sample with a swab but was unable to, so then he tried. Again, he was unable to. Still he took the swab to the back to look at it under a microscope. Within the next 2-3 minutes, Nash had pooped on the floor and gave them the sample they needed. 2-3 minutes later, she arrived again, scoped Nash up in a towel and said they were taking him to do blood work. When he returned, he informed us that the good news was that Nash had tested negative for the parvovirus but that Nash was a very sick puppy who was severely dehydrated, severely anemic, and that his recovery could go either way. At that moment I broke down again and began to cry. I turned around so that the doctor did not have to witness it. He apologized to my husband and explained that they would give Nash some fluids under his skin, an antibiotic shot, and dewormer even though he hadn€t seen any worms. When he returned with Nash, he told us that when he first saw Nash he thought that he wasn€t going to survive but now he was optimistic. What had changed from the few minutes prior where he had stated it could go either way? What had occurred to make him change his mind? He provided no answer to this. We packed Nash up and took him home. But, he only seemed to get worse as the day went on. Sitting at home with Nash in my lap, too weak to move around, I began to question Kempsville Vet, asking my husband if he thought Nash was going to make it and what he thought of the doctor€s prognosis. He whole-heartedly believed that this doctor€s story had changed because of my crying and had never actually believed Nash would survive. After that, I knew a second opinion was very much needed. Once at The Cove, these amazing veterinarians and assistants were up front and honest about Nash€s condition even when I cried. They believed that it was a false negative test for parvo and offered us our options. They stated that had we not come in for the second opinion Nash would not have made it through the weekend. After admitting Nash to the emergency hospital, his condition improved dramatically. Nash was at The Cove for 24 hours before coming home. His second parvo test came back negative as well. While we are not sure what ultimately almost took our sweet pup from us, we do know this- the Cove saved our puppy unlike Kempsville Veterinary Hospital who sent us home with hope but were ultimately going to let us helplessly watch the new addition to our family die. After going through this scary event this weekend, I would just like to say thank you Kempsville Veterinary Hospital for being unprofessional, inconsiderate, and inconsistent. It is because of your horrible treatment of my family and I that we sought a second opinion and it is because of that second opinion that Nash is alive today. I truly hope that you begin to make some changes to not only the rude women working your front desk but also to your bedside manner. Read Less

We recently discovered that my dog had a cyst under her armpit. I am very attached to my dog so I immediately took her in. We had the cyst removed by Dr. Uvaer and she was fantastic. She took the time with me to answer any and all questions I had and was very good with my girl. We got the results back that it was a mast cell tumor and Dr. Uvaer called me herself and chatted with me for a while on the phone. I am so pleased with my dogs care and how caring Dr. Uvaer was. I will never go anywhere else and I am so thankful that I discovered Kempsville Vet Hospital. Read Less

Took my hamster to be seen for foot irritation she was biting the hair off her foot and Dr. Uvaerkaller was very professional and helpful. Few hours after being home the hamster went into a state of shock from the foot becoming irritated. Went back and Dr. Uvaerkaller and staff was very remorseful (she even cried which made me tear up) helpful and offered me a refund on my services. Yes I am sad the hamster has passed away but there is no better feeling than having someone help you who actual cares for there patients(pets) and will do anything to help make the situation better. Off to pet smart for a new pet for my kids! Read Less

Dr. Spencer is the greatest! Excellent bed side manor. My dogs were in an accident and Dr. spencer went out of her way to help me, at the time they were not set up for surgery and recommended a few places that could help immediately which made sense, but after further discussion we decided to clean my dogs wounds extensively and bandage them and make sure there was no infection, they sent me home with medication (antibiotics) . The reason I say this is because I had read other reviews where kempsville vet recommended other vets to some customers, but if they are not set up at the moment for emergency surgery doesn't it make sense to send you and your pet where they can be treated immediately. In my case we could go home and come back first thing in the morning for surgery. Dr. Spencer did the surgery on one that needed it and did an excellent job, I have had animals my whole life and experienced many Veterinarians. Kempsville Vet is a cut above the rest, I have been with them two years now and couldn't possibly see going anywhere else. If you are looking for a Veterinarian clinic/hospital to call home, this is the place, the staff is also very thoughtful and attentive, I recommend Dr. Spencer !! She's the Best... my dogs will make a full recovery because of her. Read Less

I had very professional experience today with Dr. Davina Spencer at Kempsville Veterinary Hospital. She is personable, clear and concise. I am new to the area and she and her staff took care of Opie as if he were their own pet. They even fit me in at the last minute! Highly recommended!! Read Less

My loaded our 85lb Black Lab in our Jeep and headed reluctantly to Kempsville Vet Hospital, we were taking a family member we love to die with a measure of dignity.  He was worn out and tired, he still had spirit and we have 15 years of memories.  We moved to have elevators because he wanted to be with people so much he would try and climb stairs and fall.  The cooler temps this year gifted us 4 months we did not expect.  Our boy could not handle heat and humidity well and we knew this would be our last Spring with him.   KVH was a place my family had taken animals since I was 15, now I am 47.  After the experience described below it is painfully obvious the principles the practice was founded on have eroded to memories and hollow words, only the location remains the same, the soul is gone.  When we arrived, my wife realized she was so emotionally distracted she had forgotten the check she had already written in her purse at home.  Before we even took our our dog into the building, she went in to ask if we needed to reschedule or if they would let us call in a payment method when we returned home.  She was assured it was no problem, so we guided our Black Lab into a surprisingly cold exam room without any preparation, no offer of a blanket or towel, in retrospect we should have left and never looked back, but we didn't, big mistake!  Our boy should not have been treated with such indifference at the end of his life.The same staff member my wife had spoken with initially came into the room with a promissory note and asked for a signature, of course we signed it, thanked her and they took our Labrador into a procedure room to place the catheter and returned in minutes.  We were racked with emotion and saying our goodbyes, recalling good memories, when the same staff member popped in again, her words were shockingly apathetic, she said the Office Manager required payment, now, which meant drive back home at 5pm to East Beach in Norfolk for payment while a member of our family waited alone on death row? "Say that again"WHAT!, why did you wait until now?  We were told numerous times NOT to reschedule and signed a form that cemented it, called a contract.  The Office Manager reneged on the terms we had agreed to, they were also why we made our decision to stay.  This POS Office Manager did not have the decency, courage, or class even to deliver her apathetic reversal pro se, she sent an underling.  We should have left, but we cant put him through this twice, we called a family member who lent their CC#.  We have never failed to pay this pathetic pile of dung at the time of service, but the decision, regardless of its reason(s) had been made and it had life or death consequences.  The affair poisoned the already marginal situation, I was ready to find the Manager and have a "come to Jesus" conversation with "it", because it is inhumane.  My wife talked me down and we agreed not to make such a hard thing worse.  I waited to write this review, until I had time to cool off and be objective, it took 6 weeks. Next the Vet came in noticed that there was nothing for the dog to lay on and immediately found a towel and tried to make up for that inconsideration.  We asked some hard questions and she answered honestly about what we should expect.  Our boy, I held him in my hand when he was born and 15 years, 85lbs later, held him when he died.  A train of horrible loss slammed into us.   After 20 minutes we barely collected ourselves enough to get out of the building.  They just left him laying on the cold floor, nobody came in to respectfully remove him and show even a hint of decorum.  I was angry and ripped apart like never before, we cried on and off for the next week, when a habitual thought to feed or walk the dog reminded us of the loss.  We knew this was coming, our boy had a great life, loved and cared for like a member of the family he was.  I thought I could contain my grief.  Not a chance.  We wanted him to go on his terms, with his dignity in tact and his boots on.  Kempsville Vet Hospital staff was cavalier with the taking of a life which should have been respectful.  Psychopaths are apathetic and indifferent to all others and obsessed by their narcissism.  If the shoe fits. Now, I am ready to share with others the unprofessional and apathetic treatment we paid for and got by the staff at Kempsville Vet Clinic.  In so doing, warn others so they go elsewhere, anywhere but that egregious practice.  Letting a pet go is one if not the hardest decisions anyone with a heart for animals will have in life.  Please don't make it worse and take the risk of suffering the toxic experience we did. Read Less

I was forced to declaw my cat - he was terrorizing my home and the last straw was the scars left on my feet and legs and then him scratching my 3 year old. Since his aggressive behavior was playful behavior and he wasn't aware that he was doing harm, I felt I was left with no other option as we did not want to rehome him. I went to Kempsville Vet and he was left for an overnight stay. The vet was forewarned about him being aggressive and that he was very skittish when on the medication for anesthesia. The following day they advised me when I went to pick him up that he freaked out when they tried to put him in his crate, but they shoved him in anyways which caused him to swat at them and try to get out of the crate and rip all the sutures out his paws and there was blood EVERYWHERE! They promised me they would not put him back in that crate and that I could pick him up the next day and carry him out... the next day he was back in the crate - I WILL NEVER TAKE ANY ANIMAL THERE AGAIN! Read Less

I've been taking our pets to this vet for over 7 years and they are awesome!! I drive 20 mins to go here even though there's a vet across the street from where I stay! They know my voice over the phone by now and I love them and they love our pets like family!! Absolutely the best vet in Virginia beach. Read Less