I've taken my dog here the majority, if not the entirety, of his 11 year life... I estimate 15 times at least. He's had multiple minor surgeries here, countless checkups, etc. In the past, I've take... Read More
I've taken my dog here the majority, if not the entirety, of his 11 year life... I estimate 15 times at least. He's had multiple minor surgeries here, countless checkups, etc. In the past, I've taken another dog and cat here as well. Thousands of dollars of business for Animal Clinic and Wellness Center.
Not sure why, but after moving across the country to San Francisco, I have had difficulty getting my pet's records sent to my new vet. I thought this was strange but brushed it off as a minor annoyance and forgot about it. I'm sorry that I moved, Animal Clinic & Wellness Center, but holding my dog's records hostage is unethical and as unprofessional as it gets.
I needed these records sent as I recently followed Animal Clinic and Wellness Center's advice and had my dog's teeth cleaned under anesthesia. I had this done at my new vet in SF. Prior to seeing this new vet, I ran out of heart worm medication. I ordered new medication online and attempted to get approval for the prescription (which is ridiculous) from Animal Clinic and Wellness Center. I figured this would be no problem for them. The first time I tried, the online pharmacy reported that Animal Clinic & Wellness Center claimed they did not have a dog on record by my Dog's name. So I called to make sure they did, in fact, have his records on hand and ordered again.
I just contacted the online pharmacist again (it's been quite a while since I first ordered and my dog is now over a month behind on his heart worm treatment) and was told that Animal Clinic & Wellness Center would not write the prescription because my dog is no longer a patient at their clinic.
I'm speechless. I had an appointment with you ~6 months ago and you knew I was moving to the other side of the country. Thanks for giving me a headache Animal Clinic & Wellness Center. I can imagine that you probably make a few extra bucks every year by having a policy not allowing clients to order through online pharmacies. If you're willing to sacrifice your relationship with a long term client for a few dollars, so be it. I won't be back.Read Less