We are on the puppy wellness plan. This is great for us because otherwise I fear honestly we would not have kept up with all the shots and treatments on time. Puppy care is expensive, this made it really affordable. they even have a plan that covers fixing -if you want. My reaction to this particular pet care facility: We have had excellent service by all the front desk ...my goodness what a fabulous, welcoming and caring front end environment! It's the tops! ... and the two Vets that have thus far treated our baby have been fabulous. We love this place. For instance, whenever we walk in, everyone knows the name of our dog! They greet her -and are very friendly to us as well. As far as Vets go, we've moved a lot and so trust me, these are not only great and knowledgeable vets, but take the time to address your concerns. On our first appointment I addressed concerns over one of the shots, and the vet (Dr. Christina Bailey) kindly went back and researched the question for herself and then came back and we talked some more. I've never met a vet who was humble enough to take the time to go and make sure their information was up to date before moving forward. Usually what we get are quick impatient answers from vets. I wish more vets were like her! I'm glad we have her and feel that she really is operating from a mentality of care for the animals she sees. She's also very patient and sweet to our baby! The other vet we've dealt with is just as kind (Dr. Tracy Salaj). She's real and down to earth. She will tell you both sides of the fence in rationals across the boards. For example we discussed what was the best age to fix a female. She gave us all sides of the arguments and let us make the choice. GREAT! None of the staff or the vets that we have dealt with have been condescending or made us feel inferior once for any concerns we have come up with. This place is the best experience ever! Never pushy, patient, and super welcoming! A big shout out to all the staff: Keep up the great work. You ROCK! I will try and take a picture with our baby and some of the staff and post it here so you can see just how sweet they are when we go to our next appointment -which isn't for about a month... so stay tuned for the update. Read Less

I am a 3 yr user of Bandfield pet insurance for my service dog. I am visiting from out of state. My service dog was having issue so i brought him to tge closet banfield which happened to be this one. Well after waiting 15 minutes at tge front counter with no person. I had to get petsmart to page them to the front counter then waited abother 5 minutes for someone to FINALLY come to assist us well i thought. I was informed they do not do appointments and i was askex to leave my SERVICE DOG for who knows how long. Um SERVICE DOG who is trained to alert to my health issues. Um first not from here which we explained and i dont leave him back home. Why doesnt this place do appointments. Not every dog can just be left. I sure cant just leave my disability at home so i cant just leave my SERVICE DOG Read Less

After an entire year of on time payments and after paying $230 for special services here, the hospital "forgot" to give me all the necessary medicine they had prescribed to my cat for a urinary issue they treated. I called and informed them of thier mistake and they told me I could come pick up the meds and pay later. Less than a month later, on today 10/18/17, I get a call from a collections agency saying they are attempting to collect a debt of $36.99. The process manager here, Tracey, had the nerve to say they made an "exception" for me to pay at a later date and since I did not, that's why it was in collections. They made this "exception" because they were too incompetent to give me all the necessary medicine they had prescribed, thus forcing me to come back and ask for the correct amount. I have NEVER missed a SINGLE payment on ANY bill ever sent to me. I have NEVER avoided or attempted to avoid paying a bill for services rendered. For these people to treat an on time, paying customer like this is beyond me. I will NEVER recommend banfield pet hospital to anyone needing services for thier animal(s). It is apparent they don't care about the animals themselves (or they would have been careful enough to give my cat the medicine she needed in the first place), but only about money. Absolutely ridiculous. Read Less

Regular customer. Staff is friendly and medical care is good.. But communication at front desk is often lacking, can be inattentive to customers waiting out front, and extremely slow checking in and out. Read Less

I don't care what the bad reviews say. These people are super friendly. My puppy is super hyper and they still manage to calm him down and get the job done. When I walk in they all know his name and give him the attention he wants. Great people and great service! Enough said! Read Less

I would give them zero stars if that was an option. I am on their wellness plan mainly because I travel a lot and there are bandfields everywhere I go. For this specific location, they say walk ins are welcome but if it's an emergency don't expect them to squeeze you in. The reason I am posting this is because my two year old dog just had a comprehensive exam. The dog was picked up and paid for with no concerns mentioned. When I get home to read over his paper work there were about 5 items that were "not normal" so I did some research online and found some of his numbers were off the charts. The notes section for each was left blank. The next time I had a chance I stopped by to speak to them and get more information and they were in a meeting. I had the option to wait 15 minutes or have them call me in a couple hours ("if not tomorrow"). After I receive the information I need I will be canceling my plan due to them not truly caring about the health and wellness of the animals they see.Read Less

They are the biggest ripoff I've ever seen. They make you think their plans are great and will save you money, but by the time you finish paying for your plan each year, you'll have spent much more than if you had used a regular vet that doesn't overprice their services. They charge much more for an x-ray than many other vet offices do, then when they discount it, you're still paying more than if you had gone somewhere else. I find their level of expertise very low in comparison to other vets I've used. They will also take advantage of certain situations to get you to upgrade your plan without explaining to you the full details of the plan. For example, my service dog started having dinner issues with heavy breathing, lethargy, not wanting to eat as well as some neurological issues. He needed to have an x-ray but since they had previously done an x-ray on his plan for the year, they were going to charge me an exorbitant prices even with their plan "discount". After finding out that his problems may be the result of cancer, they recommended we take him to a specialist. We went to Anderson's Corner veterinary animal hospital, and with everything they did, including rats and an ultrasound, my bill was much lower than just their x-ray costs, and these guys were specialists. I will NEVER take my animals to Banfield animal hospital again.Read Less

This Banfield is wonderful. Everyone on staff is super friendly. I go all the way up to Williamsburg from Newport News just to see them. Plus, the wait to get an appt in Newport News is about 4 weeks. Read Less

A WONDERFUL PLACE Both of our companion animals, our 8-year-old rescued cat Tess and our 6-year-old rescued long-haired Dachshund mix Rafe, are cared for by Banfield. We have had many companion animals, and they have never been cared for more professionally and kindly than at Banfield. The preventive care on the year-long plan is exceptional. I was just there this morning, and every person from the receptionist to the vet was kind, courteous, thorough, knowledgeable, and professional. In fact, there had somehow been a mix-up in our time--my husband's fault, not theirs---and the vet made time to see Rafe anyway. I can't say enough good things about Banfield, especially after having spent thousands of dollars at other vets in town for services that are now included in our $500/year plan. Everyone was so sweet to Rafe as well, and they seemed to love him even more when because they knew he was rescued from a shelter. These people are lovely. Read Less

I had a horrifying experience with Banfield in Williamsburg. I took my kitty in to get a lesion looked at and the Vet said that normally she would sedate an animal and clean the lesion, but didn't have time to sedate my kitty that day. So, they took her back to look at it and clean it WITHOUT the sedation. I could hear my kitty screaming all the way in the exam room. Then the vet brought her back in and said they had to mark her chart as aggressive, because she growled and tried to bite them. Well, hello if someone tried to clean a large wound on me without any sedation, or numbing agent, I would growl too! How very mean and inconsiderate that was of the Vet. They also handled her in a very rough way. She is so tiny and I am very careful when I pick her up. The Vet said she was trying to grab her by the scruff. Then they charged us for a liquid antibiotic. After we paid the fee, the Vet tech informed us that they were out of it and prescribed antibiotic pills which were $22 cheaper. We returned 2 wks later for a recheck and waited 40 min. but never saw a Vet, so we left. We returned to get the $22 refunded and get my kitties records, because I would never feel comfortable with their services again, and much to my surprise...they said in her records that the OWNER REFUSED to have her sedated to have her lesion cleaned, which was a lie. They also had the WRONG MEDICATION recorded in her chart. I called the manager to tell her what had happened, and she screamed and yelled at me and said she couldn't change the records. I tried to explain that I thought she should be aware of it all, but she screamed that they never should have refunded our money. Again, HELLO...they overcharged us! PLEASE DON'T EVER TAKE YOUR ANIMAL TO BANFIELD. THEY WERE INCONSIDERATE TO MY KITTY AND CAUSED HER ALOT OF PAIN. AND SOMEHOW, THEY THINK THIS IS ACCEPTABLE. I WILL NEVER TRUST THEM TO CARE FOR ANY OF MY ANIMALS AGAIN! Read Less

Best Banfield ever!  I've been with this particular office for over a year now (transferred out of Jefferson Ave. Newport News) and I enjoy coming in!  The ladies and gentleman treat us like family and they KNOW our pets.  All the Drs seem above average as they have great listening skills, love for my four legged kids, my human family, and compassion!  Most recently they saw me at my worst when my 9 lb yorkie poo was shredded by a pit bull lab mix during a perfect storm of bad pooch communications... I was in a million pieces and they were so understanding and comforting!  I'm sure they've seen far worse but didn't make light of that traumatic experience.  I love this Banfield!  Thank you for everything! Read Less

We had to bring in our kitty for an eye problem. I choose Banfield for the wide range of hours, but getting a same day appointment was impossible. My husband took our cat in and was turned away because he didn't have vaccination paperwork. As a new client, I was hoping that the clinic would have let us know, before we arrived. 40 minutes later he returned to a vet that was too scared to even look at our kitty. (He growls and hisses.) They wouldn't even take him out of the carrier to weigh him properly. The vet then prescribed a $40 medicine at a point when our cat's condition started to clear up. After all the hassle, and lack of service, I would NOT recommend taking your pet here. Read Less