First and foremost, I'd like to claim that my personal review has no reflection on the company itself, only on my most recent experience. I believe that God Speed has a tremendous and knowledgeable st... Read More
First and foremost, I'd like to claim that my personal review has no reflection on the company itself, only on my most recent experience. I believe that God Speed has a tremendous and knowledgeable staff. They are extremely professional to say the least. With that said, unfortunately my latest experience has left a bad taste in my mouth. My dog, Brody, has epilepsy and has been seeing God Speed for over 2 years now and recently Brody had a very traumatic seizure and I was incapable of transferring him myself. I called to let them know and they said they were sending someone to come pick him up. I'm extremely grateful for this action because if it wasn't for them, I might have lost him. On the other side of that coin, when I called to receive transportation I made sure to clarify that I had recently moved so that they wouldn't go to my old place. However, communication was not made and they went to my old place before the new. After they picked him up (the young girls did a phenomenal job on scene) I drove to God Speed to wait out the situation. While in the waiting room I was told that "it's not looking good" and that "Normally I'd have you back there but you'd be in the way." Now, I understand that I might be in the way, but don't entertain the idea that I could see my dog in his last moments then take the moments away. In my opinion it was an unnecessary comment in a sensitive moment. Fortunately they were able to bring his temp down to prevent a heat stroke. He stabilized and then I was told he needs to be transferred to an emergency clinic. So at this point, I'm thinking that the same vehicle they picked him up in will be used to transfer him. No, I had to fit Brody that was on a stretcher in my back seat and proceed to drive into rush hour traffic. I drove on the shoulder so it wasn't a problem getting there in time. As I check Brody in and fill out his paper work, the Vet at the emergency clinic is asking me questions to which I felt that paper work from God Speed would take care of. So when expressing that, Im told that no paperwork has been transferred and is incapable of attaining due to God Speed closing at 6pm. I would think if compassion is your moto, you'd call and see if we made it okay. As I'm told that Brody needs to stay over night, I have a cost estimate of $900. I asked the consistency of that $900 to figure out if there was anything that God Speed did that you could leave out of your process and his quote is "They didn't do anything." Not really words I'd like to hear after spending $455. The fact that Brody left alive is worth every penny in my savings. $455 means nothing with that gain. The doctor also proceeded to tell me that the medication God Speed prescribed was an unusual prescription given his weight and condition. Now, this might not be true because opinions are opinions but it'd be nice if everyone was on the same page. This review might be an emotional reaction because this is all still fresh to me, but I do feel that we were rushed out of God Speed. I felt like Brody and I were a burden. From A-Z of this experience it was not good. I am extremely grateful that they cooled him down, which ultimately saved his life. Thank you Read Less