They were quick and kind to my dog and I during a very stressful experience! Thank you for making sure my girl was safe!!!❤️🐾❤️ Special thank you to the male behind desk for finishing my call to poison control center (as I was paying the tow truck driver in empty lot next door, of which I parked, in my panic) and to Dr. Christine Sayed, DVM, for your throrough and kind care of Lacy! It meant the world to me (as I tried to keep my anxiety at an even keel). Thank you all very much and she's doing great! 🐾❤️🐾 Read Less

We live in Richmond, but on a Sunday afternoon when you have a very sick rabbit who can't wait to be seen the next day... this place was WORTH the 1.5 hour drive. Every other Emergency animal hospital I called in my area refused to see Moose, stating they only see cats or dogs. But this place said they would see him even though they did not have an exotic pet veterinarian there that day. The vet that did see my rabbit, Dr. Keri McNulty, was very thorough in her exam and did above and beyond for my Moose. Her assistant Heather was also very knowledgeable and helpful, having experience with bunnies of her own. The bill for everything was also far more affordable than I expected and they take CareCredit. I am extremely grateful for the care Moose received and would most definitely make the trip again if necessary (but hopefully not). Read Less

Caring and kind, these guys aren't out to make a fortune off you. They're here to provide your animals with care, at a reasonable cost, and do it well. I've been unfortunate enough to have to visit here a number of times with emergencies, and each time, they have cared for my pets quickly and with compassion. I highly recommend them for any emergency need. Read Less

I knew one of the vet's from the SPCA. I had similar and even slightly less done for a different infection on my cats paw at another place and it cost $120 more there. Great prices, great staff. Be prepared to wait but its worth it because they're taking great care of other animals so they can take great care of yours as well. Read Less

The only reason I'm not giving 5 stars is because of the 3 hour wait time to be seen, and the receptionist asking "yeah, but how often do you temp your cat" when i told her that my cats temp was a bit high. I was a vet tech for years and my cat has to get temped semi regularly, also. Anyway, I understood the wait because there was only one vet that night and he was in emergency surgery. Once he got caught up with patients and i was seen promptly. The vet was very nice and knowledgeable. Luckily my cat wasn't in a life or death situation. If she were I would've had to go elsewhere that evening. Read Less

Just took my ferret, Jerry, in who was suffering from a hypoglycemic attack. While waiting, we realized he felt cold so my husband asked them for an extra towel to keep him warm. They immediately took him back to check his sugar! He was so low he probably would have died had it not been stabilized. Now we have him home safe and are monitoring til he can go to his vet tomorrow. They are attentive to trauma care which is of the utmost importance! Read Less

I am so thankful that I was referred here by my best friend last night. I had to take my Busa (11yr old Beagle Mix) in due to limb pain. Sadly I had to hold him as they peacefully, respectfully and painlessly helped him transition on his end of life journey. I can’t speak any more highly of the professional team that cared for my Busa and myself last night. Thank you for making such a devastating time for my Busa and me, as peaceful as it could be. Read Less

I brought my 4 month old Rottweiler in due to her needing Emergency exploratory surgery. When all the other vets were asking for $ 2,700 upfront, saying if I didn't have the money I could put my dog to sleep for something inexpensive. I was so upset I left and got an second opinion. In which I took her here. The Dr made me feel better about the situation. He saved me so much money from not really needing that exploratory surgery To something as simple as an enema.That got out what she had swallowed. I highly recommended this place. Read Less

Excellent care and service. My guide dog had a bowel obstruction which was missed by another vet office. Dr Crist gave my dog top notch care and stayed past his shift to perform the surgery. My guide is alive today because of Dr Crist and the staff at the Animal Emergency Center. Read Less

Called and came in about 2am with my dog Rajah that was dying. My baby boy was almost 15 years old and lived a great life. He wasn't doing good and his time had come. I came here and the girl at the front was very nice and didn't make me feel like just a number. The doctor was very kind as well and they both seemed to ginuinly care. Thank you both for helping my dog find peace and for being so kind. Read Less

We had to take my dog here due to a possible blockage in her belly. We had been to our vet and they referred us here for an overnight evaluation and monitoring as well as a second opinion. It had been a very long 24 hours, but Dr. Crist made my husband and I feel at ease with the care he was going to give our pooch! He gave us options, his opinion on which way we should go, and took amazing care of our dog. While she's not out of the woods yet, I know that she'll make it out okay and that is because Dr. Crist was so thorough and caring. If we ever have another emergency we will be taking our lady back to this facility. We are so grateful they were there for us in such a scary time. Read Less

I had to bring my dog here because it was over the weekend and my dog's veterinary office was closed. Although I wasn't a fan of the wait time before being helped (about 45mins) or of the front office staff. I had an awesome experience with the vet himself. This review isn't so much about this place itself as it is about the Dr. Dustin Crist. Although the circumstances surrounding our office visit were nothing less than extremely painful to myself and my family (we had to put our dog "down"), we could not have been more pleased with Dr. Crist! He seemed very knowledgeable about our dog's illness, provided us options on how to treat our Tobey (our dog), and was genuinely empathetic when I decided to euthanize him. Dr. Crist explained the whole process very well. After hearing him talk I had no questions as to what to expect from this procedure. Dr. Crist is patient and was very gentle with Tobey. Also today I received a postcard in the mail from him personally expressing his sympathy over Tobey's death. To me, this speaks volumes of him as a veterinarian. Though I wish the circumstances surrounding my visit to this hospital had been different, I am glad that Dr. Crist assisted us because I know that Tobey could not have been with better hands during his last moments! Read Less

We were visiting from Tennessee and our dog inhaled water while swimming in the bay. She began to display symptoms of secondary drowning and it was memorial day weekend. I googled emergency vets and this was the first place that popped up. I called ahead and after we arrived was quickly attended to by a nurse who took our dog back to the doctor and emergency care was immediately started. She stayed the night but she's alive and healthy now and the staff was extremely kind and positive through our terrible experience. They took every measure to treat her immediately and to also treat for any possible complications that might arise. And the cost was surprisingly low! Especially for an overnight stay. Read Less

I wish I could give this practice more than 5 stars. They have the most amazing Doctors and staff I have ever dealt with for any of my pets in my 30 plus years of being a pet owner. They are knowledgeable, through and reasonably priced. If you have a pet emergency, don't hesitate to choose Animal Emergency Center. Read Less

The Best! They saved Abbie, my golden retriever, twice! Once for an extreme case of Pyometra two years ago, and last night for a tumor bleeding profusely. We had already said our goodbyes to Abbie when Dr. Keri McMullen saved her. We cannot thank you enough! Read Less

Thank you so much for taking care of our kitty! We brought our 9 month old cat in on a Saturday morning with a blockage (small piece of foam in his intestines) - He was in surgery by noon, we got a call shortly after 1 with an update and he stayed overnight to be monitored. He was discharged with detailed paperwork indicating the actual procedure as well as hourly monitoring by staff. The price was not nearly as high as we imagined it to be. I believe all staff to be very competent at what they do as well as compassionate for the sick animals they are looking after.Read Less

Thank you so much for taking care of our kitty! We brought our 9 month old cat in on a Saturday morning with a blockage (small piece of foam in his intestines) - He was in surgery by noon, we got a call shortly after 1 with an update and he stayed overnight to be monitored. He was discharged with detailed paperwork indicating the actual procedure as well as hourly monitoring by staff. The price was not nearly as high as we imagined it to be. I believe all staff to be very competent at what they do as well as compassionate for the sick animals they are looking after.Read Less

My experience here with my dog Athena was amazing. The staff and the doctors were very nice and friendly specially Dr. Crist since day one he explained everything with details and even recommend other places. By far this place was great saving my dogs life! Read Less

Staff is so understanding and compassionate. They are very thorough and explain everything you need to know about your pets condition. Dr. Crist is fabulous...he went out of his way to call us tonight to ask how Scooby was from last nights visit. He was not even the attending vet last night but still called personally to check on our pet. I highly recommend this clinic to everyone! Read Less

Short version: Pros: AEC took very good care of our cat during a nighttime emergency visit. They were thorough with exams and didn't push us into expensive or unnecessary treatments.Cons: Just like any emergency room, you may have to wait to be seen.Full Experience:My husband and I brought our cat to the Animal Emergency Center one night. Our regular vet, Jolly Pond's, automatic system said to call/go to AEC for after hours emergency care. I did call at first because it is about 40 minutes from our house. Understandably, they can't give much advice over the phone, but we decided it would be better to be safe than sorry. When we arrived at AEC, the staff woman at the front desk was very friendly. Please keep in mind this is an emergency center. We did wait for about an hour before being taken back to the exam room. They have to make judgement calls on severity of symptoms just like at any emergency room.The doctor on that night was Dr. Keri McMullen. She was absolutely wonderful. She took her time examining our cat and explored all possibilities. She was extremely informative and did not push us into unnecessary (expensive) tests. Dr. McMullen explained different conditions that could cause his issue and symptoms and gave us her recommendations for treatment and care.She did her best to save us time and money, as well as cause the least amount of stress to the cat as possible.When she was satisfied that she had as much information as she was able to obtain, Dr. McMullen thoroughly explained our options and when we decided on a treatment plan she gave us a price estimate for the total visit and treatment (we had to leave him overnight) so that there were no surprises when we came to pick him up the next day. Trusting in Dr. McMullen's advice for treatment, our cat was almost back to his old self within a matter of hours.In the morning they called to explain everything that happened overnight and informed us that we could pick him up at our convenience.Dr. Dustin Crist was the vet that took over after Dr. McMullen's shift. He was up to date on our situation and it was very comforting seeing how much they cared about each patient. Afterward, they faxed over all the information to our regular vet first thing the next business morning.A few mild critiques for Dr. McMullen - she speaks very technically. If I wasn't already familiar with some medical terminology it would have been harder for me to follow along with her explanations. She also over-explains things, if that is possible. It's almost as if she's thinking through everything out loud, whether or not it's applicable to the situation. I think I was able to follow along, though it could get confusing. With that being said, it would be very helpful to bring along something to take notes with since there is so much information, just like many people do at their regular doctor.Cons for AEC - again, try to be patient as it is an emergency center and the most severe cases get priority attention.They do not allow billing, so you will have to pay the whole bill when the visit is completed. They were very upfront with costs and price estimates.Yes vet care is expensive, the whole cost of our overnight visit and tests was a little over $500. However, I kept my expectations realistic and knew it wasn't going to be cheap.Overall I was extremely happy with the quality of care and the professionalism and knowledge of the vets. I would definitely recommend AEC. Read Less

We have just picked up our precious Lindy from AEC. No words can express our appreciation to the staff for all their love and concern. With God's help, they saved my dog's life, and we are so grateful. THANK YOU SO MUCH. May God bless all of you. You guys are wonderful!!!!!!!!!!!! Read Less

Professionalism. Compassion. Our visit in March was prompted by my dog; Slurpee, blowing out his acl. The staff was quick to tend to us, evaluated and advised in a timely manner. Just last week, we revisited with our cat; Scooter, who had a cyst rupture. Surgery was performed there. We are very satisfiedRead Less

The Animal Emergency Center is a top notch facility! The entire staff, from the front desk to the techs and doctors, they are very friendly and professional. I can't say enough wonderful things about them. I highly recommend this facility! If I could give 10 stars I would. Thank you to the entire staff for working so hard and saving my cat ,Walter! Read Less

Dr. Stiff and his staff have been so caring for my Rose a couple of times. This past time Rose was in labor, and needed help delivering the whole staff stopped everything to help her. They all take their time and make sure Rose, and I are comfortable taking her home. I can't thank you all enough for what you have done for our family. Read Less

Healing animals in an emergency is one thing, but doing so without taking you to the cleaners is a whole new level. We are incredibly grateful to Animal Emergency Center for taking care of our Charlie while he got into some tricky situations, and would gladly recommend these folks to anyone with after-hours animal needs. Read Less

Had to take our cat in this evening and received the worst news possible. While my heart was broken, I can't speak highly enough of the staff. They were incredibly accommodating and professional during the visit. Read Less

We went in very worried about a beloved pet. The tech at check-in was friendly and compassionate. Dr. Crist was wonderful - he was so gentle with our dog, the exam was thorough, and he explained everything in detail. There was no pressure regarding treatment, all options were fully explained, and the cost was reasonable for emergency care. I couldn't be more satisfied with the care my dog received tonight. I am so grateful they were there when we needed them. I highly recommend this clinic! Read Less

We can't thank you enough for showing Kennedy so much love and attention this afternoon, Dr. Stiff. It was so good to see Dr. Crist as well ~they have been so good to our dogs in the past, and we are never disappointed when we come up there. Dr. Stiff had to help Lily~Mil to cross the Rainbow Bridge this past June, and he was so kind and tender. You will never be sorry that you trusted your animals to either one of them. Wonderful and caring staff there too. Thank you so much, and Kennedy says "thank you" too. Read Less

On Oct 9, we took our 15 year old Lab Scrappy in for trouble breathing and they took her back right away. The Dr on call that day was very sweet and compassionate when telling us the news that I knew in my gut all along. It wasn't good news and we made the decision to put her down that day and they gave us time with her and gave us as much time as we wanted with her until it was time. We got to be in the room with her to say our last goodbyes and the staff was so patient with us. They were awesome to us on one of our darkest days as we said goodbye to our fur babyRead Less

I Just wanted to say thank you for the care and compassion you showed me and my dog evie last night. You were so kind and compassionate and clearly cared so much about not only evie but my whole family as well. You took the time to show me xrays and walk me through her condition and the options. I am so grateful that you did, because the conservative treatment you recommended allowed me to bring her home today. Thank you for working with my schedule and staying open a little longer and ultimately for saving her life! Im so grateful. Read Less

So impressed by and thankful for the care by Dr. Scotti Stiff and staff. Our beagle Myo had ingested some moldy beef macaroni (while on a walk around the block) and after throwing up 5 times, and slight tremors, a visit to the vet, and a call to the Pet Poison Control resulted in a referral to the AEC for overnight fluids and monitoring. Leaving our buddy for overnight care is something I hate doing, but knowing he was being monitored all night was comforting. I can't express how full of honest care for Myo Dr. Scotti and her staff expressed to us and showed him with vocal and physical expressions. We called to check on him before we went to bed and when we were told he was resting peacefully in his kennel cuddled up with a blanket, I knew he was in good hands. I would not hesitate to visit this Center again. Thank you all so much :)Read Less

Excellent vet for those emergencies that happen at 3am. Was quickly seen and the veterinarian went over all the details - in much detail so I knew as much as possible. Very professional staff. Will definitely use again if I need vet services overnight or on the weekends when the regular vet is unavailable. Read Less

The doctors here are the type that will lay everything out on the table for you. In my experience, they won't try to talk you into an expensive procedure if it isn't necessary and will tell you what the options are. Our cats and rats have had excellent care here in the past.Read Less

Called this vet when the regular vet was closed. Seeing as they brand themselves as after hours, I Had a quick question as to whether or not something that my dog was doing was something I should be concerned about and if a vet would recommend bringing my dog in. The lady who answered the phone, was very curt and dismissive. She rudely told me that they had real emergencies and that if I had any concerns about the animal, to just bring it in. Absolutely terrible experience. I will not be using this vet again unless it is the absolute last resort and I will recommend them to no one.Read Less

If you need emergency services, I do not recommend this establishment.  Take the extra two minutes and drive down the road to Peninsula Emergency Veterinary Clinic on the left.  My male dog who just turned 5 started having seizures in the middle of the night.  It's bad enough that I don't have emergency services in my area but to drive all that way only to rush in tell the folks on staff the issue which resulted in them taking their good old time coming out to the car to help us bring him in is ridiculous.  They gave him a shot of valium, which I found out from my long time vet wasn't even close to the right dosage for my 75 pound dog (it was way to little).  The vet on duty tried to put a cath in and missed.  My guy was fairly still through all of this and hung in there like a trooper.  The "vet" kept trying and it was at that point my guy started getting ancy. I calmly stroked his head and told him to stay still that it would be ok - it was at that point the vet told me I should leave  the room  -  told me I was making it worse?!  I was shocked.  I wasn't freaked out just trying to get my sick dog taken care of and got kicked out for trying to keep him still while this "vet" kept missing to insert the cath.  While in the waiting room I heard them shave another spot trying to do a cath in another location.  Any good vet is going to get that in on the first try.We sat there for I don't know how long, only to have them ring us up and say come back tomorrow to pick him up.  Ok so no mention of what they were going to do other than run blood work.  At this point my dog had over 20 seizures in less than an hour's time.  I didn't even get to see him to say good bye.  I was told to come back and get him in the morning because they aren't there during the day.  When I picked him up the next morning I was told he would be totally drugged to make the trip back to my vet's office which was approx. an hour and a half drive.  My guy was not drugged enough, he was alert and ended up having 4 seizures on the drive.  The vet and tech brought him out to the car in a beach towel and when lifiting him into the back seat of my SUV, the vet was lifting him by his collar.  He was pulling so hard, he actually pulled the collar clear off my dogs head.This lack of treatment resulted in my dog having to spend that afternoon and next evening at Peninsula Emergency, but at that point because of lack of treatment on the first night he was too far gone.  He wouldn't have survived the trip to Richmond to see a neurologist.  My dog ended up passing away.I do not, and will never recommend taking any animal to this establishment.  They bandaid the issues taking place, take your money and at a pretty hefty price considering they aren't dosing correctly or the correct form, send you on your way giving you a false sense of security, only to have a very bad outcome.  Because I was told to leave the room, I never did have the chance to say Good Bye to my guy while he was alert and undrugged. Read Less

Not a place I would go to for an emergency. We went here with our cat and the doctor working told us our cat was sick from a bad heart because he heard a heart murmur, so he gave our cat a shot of unncessessary lasix for a bad heart, turns out our cat had a perfectly normal and healthy heart!! Had this doctor simply looked into our cats mouth he would have seen a huge tumor in the back of his throat which was blocking 99% of his airway, and THAT is why he was having trouble breathing! Geez! We had the same experience at Peninsula Emergency Vet on Route 17 as well. It's hard to find a doctor who cares enough to do a thorough examination. We will not be going back. Instead we took our cat to The Cove over in Suffolk and within 30 mins they figured out why our cat was so sick, they were so wonderful at The Cove! Please don't waste your time at this place or your precious money. Go straight to The Cove in Suffolk instead, the doctors there are amazing!Read Less

Great place if you need your animal eutanized immediately. However, if it's an emergency where your companion possibly needs treatment, beware. My experience was that they vet performed a myriad of unnecessary tests and then when there was a problem with my credit card for the $600+ bill, they told me it was policy to withold needed medication from my dog if I could not pay in full immediately. What kind of medical practice has as its policy to withold needed medication from a sick patient? Animal Emergency Center.Read Less

Anytime one of our "fur-kids" (cats) has an afterhours emergency we take them to AEC. AEC was recommended to us by our regular Vets. Dr. Panuska, Dr. Stiff and staff are professional, caring, personable, and knowledgably. We tell everyone about their practice and the excellent care they provide. You will love their new beautiful facility! Read Less

The doctors at AEC are the best! They're compassonant and caring - great "bedside" manners. Their prime purpose is to give our "children" the best possible care. You'll have peace of mind knowing your pets are getting this top notich attention at the AEC. Read Less

I hope you don't ever need their services, but if you do, you will be in good hands. Our regular vet referred us here and said she preferred them over the other emergency clinic down the street, so I had them in mind as my "go-to" if I ever needed it. This weekend, my dog started having grand mal seizures. Dr. Chris and staff were professional, efficient (as much as a small staff can be with a lot of patients), courteous, and very reassuring. If I couldn't have my own vet, I am glad Dr. Chris was there to walk me through what was happening and how we should handle it. He explained everything to me in as much detail as needed without weighing me down with extraneous information. My dog, who normally is not good with strangers and was already on edge because of what was happening, warmed to him quickly. I never once felt rushed or pushed into a decision. His recommendations for treatment and tests were offered based on what was best for my dog, his situation, his history, and his temperament. Dr. Chris did not push extra tests or treatments that would have been unnecessary. Another reviewer said it best - they do not capitalize on vulernable owners' emotions. I found their fees to be quite reasonable - less than what I was expecting. But yes, vet care does add up. Worth it for the level of care you get here.All the notes and lab results were faxed to my normal vet, who had everything in hand when I walked in for follow up on Monday morning. Again, I truly hope you don't ever need to use their clinic, but I highly recommend them if you do. Read Less

Excellent-- professional, knowledgable, trustworthy, skilled, highest integrity. When you need an emergency vet in Yorktown, you will be pleased to take your pets here. I am also a vet, moved to this area with the military and have come to know and trust these fellows. Read Less

Late one night, our dog was displaying odd behavior and looked like she was in pain.  Our regular vet's answering service referred us to the Animal Emergency Center (AEC), which is only open at night when regular vets are usually closed.  We had to wait about 30 minutes for our dog to be seen (she wasn't in imminent danger) because another family was ahead of us.  The emergency vet working that night was super...very professional, great with our dog, friendly with us, and happy to answer all of our questions.  He examined our dog, snapped an x-ray, and was able to figure out what was wrong, administer an immediate treatment, prescribe us a week's worth of medication, and give us info to care for our dog's condition.  He faxed the details of our visit to our regular vet (Toano Animal Clinic), which made it easy to follow-up with them.The AEC was clean, comfortable, and looked equipped to handle a variety of animal medical situations.  Our bill was not cheap (about $280 for the assessment, x-ray, two shots, and prescription), but we were okay with paying it.  They do accept certain pet medical plans, but otherwise you have to pay everything that night (they don't bill).  The AEC has a website where you can get more info on their services, etc.. Read Less

I have several animals in my household who enjoy rough housing with each other on a daily basis. Well a couple of weeks ago things got a little out of hand and one of the dogs ended up with a very large laceration on her side. I contacted the Animal Emergency Center and the receptionist was able to assist me with excellent manner and gave excellent directions. This helped me greatly in this stressful time and calmed my nerves greatly. I arrived at the clinic and the staff immediatley checked out my Sandy baby to make sure she was alright and then asked me to fill out paper work. As soon as I handed them the paper work in a matter of minutes I was in a room the vitals had been taken and the Dr. was in the room attending to my dog. The service was great and with in a few hours my Sandy was all sewn up and ready to be picked up. She recovered great and is very Thankful to Dr. Stiff and Dr. Panuska and the staff at the Animal Emergency Center. Thankyou from Sandy and her owner Read Less