I liked this place at first, came here a few times for checkups and immunizations for boarding. However, this is NOT the place to go if you are a new pet owner and therefore not perfect in how things ... Read More
I liked this place at first, came here a few times for checkups and immunizations for boarding. However, this is NOT the place to go if you are a new pet owner and therefore not perfect in how things go. My dog had just been boarded and displayed a cough afterwards, so assuming it was kennel cough, I asked a friend of mine who is an animal professional if I needed to bring him in to the vet, and she said that it's not necessary right away, it will often run it's course, lots of water and fresh air; if it gets worse or is still there after 2 weeks bring him in. OK - check. There was an already scheduled blood draw for him today, and it didn't even occur to me any issues with him having the cough (which has already begun to get better than it was), but all hell broke loose. The receptionist made passive-aggressive comments to me, shaking her head and scoffing, while the vet tech was in the middle of talking to me about it. I felt horrible about making the mistake, but I was made to feel shamed and horribly embarrassed, plus talked down to like I was 5 years old and therefore needed a "dumbed down" chat. I also didn't recall being talked to about bringing my dog on a leash at my last appointment but the vet was super adamant that she spoke to me about it and documented it. I have zero qualms with admitting when I make mistakes, but I also refuse to be treated so poorly and as though I am a horrible pet owner. Bed-side manner is not just for your patients, especially with a vet, the owners need to be included with that. They won't give a crap if we return, and this review will likely become a joke to them because there was ZERO apology for how I was treated. In fact when I said we wouldn't be coming back she merely replied with "yeah I figured" and could have cared less. I know I was feeling defensive because of how embarrassed I felt, but that embarrassment was compounded ten-fold by the personal treatment of the staff. Point being - if you are well versed in all aspects of pet ownership and you are immune to making mistakes, this place is fine. Otherwise, find a place that welcomes new pet owners with patience and just as much respect as seasoned ones. Especially for being on the higher end price-wise.PS: forgot to mention the staff member also told another customer with a dog that I exposed his dog to the kennel cough virus, right in front of me. Read Less