Ive always taken my pets here and have been treated very kind from being offered coffee to have my questions explained to me. My pets always are taken care of with these doctors and staff available. They’re a great clinic and I recommend them to my family and friends always :) Read Less

Honestly this place is like going to a used car lot. Your animal is sick. You need help. This is their opportunity to try to up sale the heck out of you. The front desk staff is more concerned with themselves than you. Then if you need to get your animals medical history from another Vet that is also VCA they tell you that you can do this yourself. They have it set up where you see three different people so as to try and get you to buy unnecessary plans or meds. Combine that with the fact that you don't have much of a chance to get an accurate diagnosis. I know they will be DISHEARTENED to read this as they care so much that they literally use the same adjective to respond to all negative reviews. Well I am DISHEARTENED that I can't come and get vaccinations without you trying to talk me into HUNDREDS OF DOLLARS more of services. Can I just get the damn shots? Read Less

This is a HOSPITAL, not a Veterinarian Clinic. That said, you will pay hospital prices and be asked to buy more than you planned for. They charge around $600 for a spay. Alder Creek CLINIC charges half that. If you have a dog VCA will try to make you buy an $800 puppy plan that includes shots, stool samples, neuter/spay, visits, etc. They won’t discount items from that if you’ve already had them done. You’re paying way too much anyhow. One of their own veterinary doctors told me behind closed doors that not only is there a puppy plan, but an equally as expensive annual dog plan for the rest their years. She said the year long plan isn’t worth it after they are a puppy. This doctor said it’s only worth it when they to are a puppy or an elderly dog, but not in between. Then she told me not to say she said that because she could get in trouble. If that doesn’t sound shady then I don’t know what is. All of this said. If you have an EMERGENCY go here. But if you want to pay reasonable prices and have excellent customer service, go to Alder Creek Veterinary Clinic on 1st in downtown BG. Read Less

Dr.Rockstad saw my cat today for the first time for some issues, she is very straightforward with her treatment plan and recommendations while making sure you are informed about the financial part. She was very good and we felt very comfortable bringing our beloved pet here. Her assistants Ashley and Tori are like cat whisperers, thank you so much!! Read Less

These very friendly people will potentially attempt to massively overcharge you for a fairly straightforward tooth removal for your cat. Their quote was oved TWO THOUSAND dollars, we are having the procedure done elsewhere for between 350 & 400. Um......how can you explain that? Read Less

I have been going to this vet for probably 20 plus years. Some of the Doctors are now moved on but all the ones I have had, known before and have currently are the best around. They are so personal and patient. They take the time to explain. They are so caring and experienced. I highly recommend them. They were wonderful when I lost 2 dogs to cancer and I felt their pain along with mine. They respond back almost immediately. They are the best. Read Less

My family brought my childhood dog of 16 years to be cremated her after her recent pass. Her name was Princess, I was 7 years old when she became a part of my family, and she quickly became the best friend I had ever had, we were literally inseparable. She would always greet me at the door, slept by my side, she did everything with me, she was even there when I very first took off on my bike, troting along side cheering me on, and 'keeping me safe' she was always there to protect me. Well to get back to the point here, this animal hospital, which is suppose to be staffed with people who genuinely care for animals, messed up Princess' cremation. She was cremated along with 3 other people's beloved pets and now the ashes are mixed and can not be returned to the people who are grieving the lose of a family member. As a person and a professional who works with animals every day I do not understand how this can be ok, or even brushed aside. Pets are family, Princess was my family, I know mistakes happen, accidents happen, but not this one. This was a family dealing with a grievance of a death of a loved one and I feel it wasn't treated as such. I know there are people out there who think "it was just an animal" but those people should not be working in an animal hospital, and I feel that is how this situation was handled and thought about. I would advise you don't trust your pets in the care of this hospital, because this wasn't a little forgivable mistake this is something that can not be undone and there will always be an empty place in mine and my family's heart. Read Less

Had a GREAT experience from calling in and getting able to get in right away. Dr. Lindstrom is AMAZING!!!!!!! Knowledgeable, compassionate and we felt she cared for our four legged kid. We will definitely be back with our other pups if Dr. Lindstrom is there. Very happy with the cost of our appointment as well, vets can be pocket book draining and we felt the cost was very reasonable. Thank you for the GREAT CARING staff and AMAZING Dr.!!!!!!!! Read Less

I don't usually write a review for any company but after taking my Dog to VCA in Battle Ground I had to write something. I have been going to a different vet for years and decided to try out VCA and my only regret is that I didn't come to these folks sooner. Dr Rockstad was amazing and the entire staff was so helpful, caring and professional. I was able to put my 10 year old on a plan and it is very affordable. I strongly recommend the VCA to anyone that looking for a great place to take their pet!!!!! Read Less

A HUGE shout out to VCA Battle Ground Animal Hospital. They are so amazing and I recommend their services to everyone! Yesterday afternoon my 8week old puppy fell and broke his leg. I got turned away from every vet here in Longview, because I only had $300.00. I only had enough to cover exam cost, and cost of the x-rays, but nothing more at time. No one was willing to work with me on payment. They just showed us the door. Finally after hours of calling around, I found VCA in battle ground. They were only concerned about the well being of our fur baby. They got us in right away, and are working with me on cost of care. They were beyond helpful, and made us both feel so much better! Thank you Dr. Baumgartner!!! Read Less

I took my dogs in to get treatment for skin complications related to allergies. Dr. Baumgartner was very pleasant and genuinely interested in the best health and comfort for my pets. However, I was shocked when I was initially presented with a very expensive plan of care for my dogs. After seeing my surprise at the presented treatment and questioning the necessity of parts of the plan of care, and after a long wait in the treatment room, I was presented with a 2nd plan of care which was much cheaper and equally effective. The 1st treatment plan included very expensive medications and those medications further required expensive blood work testing. The 2nd treatment plan included much cheaper medications that did not require blood work to be done. I feel like if I had not been previously educated and had experience with my dogs health history and needs, I would have walked out paying quadruple what I ended up with. Unfortunately, I feel like the first option I was given was mainly in the best financial gain interest of the clinic. If they are in the practice of doing this, it makes it difficult for owners to treat their animals and owners are increasingly hesitant to have their pets seen unless in emergency. I was further unimpressed by Dr. Katan as I was coming in to have a prescription filled. Long story short, I went to pick up a prescription, and Dr. Katan did not trust that I had my dogs best interest in mind, so she gave me an ultimatum that I purchase more medication than was necessary for my dogs or she would not release any medication at all to me. My dogs needed the meds, so I attempted to explain the situation that my dogs had already had half of their medication regimen so I did not need as much as was prescribed. But, because she somehow felt like I would risk missing dosages and therefore not completing the regimen, I was forced to buy more than necessary or not be allowed any medications at all. This may not fully explain the situation, but in the end, I feel like I was presented with unnecessary expensive treatments and made to feel mistrusted and incompetent in the care of my pets. It felt like I was taken advantage of in a vulnerable situation. The front desk staff were very pleasant. The veterinarians in this clinic appear to have a good knowledge set of animal care, but the interactions I have had on a prescriber/patient(owner) level has been poor. I feel like it is the duty of the vet to prescribe, educate and recommend options, then allow the patient to be autonomous in the care they choose. Read Less

We had moved into the area about a year ago and heard good things about Battle Ground VCA. We are a dog Board & Train business in the area and have been through quite a few vets within the Oregon & Washington areas. The Battle Ground VCA measures up on the top for us when it comes to getting minor check ups to extensive surgery's. They are timely and cost sensitive on each visit. If there was an issue that caused an increase in cost, we were notified. Nothing but Praise for them !! Read Less

I am a new patron to this vet. I read the reviews and was a little leery to go there. But I decided to give them a try. I experienced none of what was reviewed. In fact it was one of the most pleasurable vet visits I ever attended. The vet was exceptional and so was the staff. There was no Dr. Lake even listed on the door. So that Vet I'm assuming is no longer there. I really don't write reviews but realize it is harder to get a good review than a bad. But my visit there was nothing but top quality Read Less

In the event of an emergency I took my dog into VCA because his normal vet was closed for the evening. VCA was very accommodating in getting him right away and the staff at the front desk is very nice - unfortunately that's the only nice thing I can think of to say about them. Without going into too much detail and dragging anyone's name through the mud, I will just say that I will never return under any circumstances. Save your money, VCA will just take advantage of the situation and bend you over in the process. Read Less