Just got back from an emergency visit...not only did the vet meet us at the door, but she didn't charge us for a previous test that she'd sent to a specialist when she wasn't sure about her white blood cell count (we own a rare species of duck and there isn't a lot of medical documentation on normal parameters on them). She made us feel at ease, and now we're back home with a much calmer duck who's now happily sleeping on my bed. If you own a bird, this is the place to go. Bar none. Read Less

The staff here truly cares about your animal companions and presents a treatment plan with all available options so you can choose based on severity and budget. They also have ALL the treats so your little friend can look forward to the next visit even after all the nasty medical business is finished. I will absolutely bring my girls here again when they need care. Read Less

DO NOT TAKE YOUR SMALL ANIMALS HERE! PLEASE! My dwarf hamster had a little cold, that could easily recovered from with about a week of antibiotics, and things were going well. A couple of days ago, we went back for a check-up appointment, and when the doctor came into do an exam, our hamster, like all hamsters do, bit her because she was stressed and confused. Instead of ignoring the quick 1/2 second pain, the vet pulled her hand back, flinging my two year old hamster across the room, and onto the floor, about two feet away. She was immediately knocked out, and the vet just told us that 'it wasn't my intention, it really wasn't', picked her up, and put her back onto the table. Our hamster did wake up after a couple of seconds, but she had obviously suffered a concussion from the incident. Thankfully, no broken bones, but since dwarfs only live to 1 1/2 years to 2 years old, it was like throwing a 90 year old grandmother across the room. Yes, she will live for a couple of hours more to a couple of days, but I doubt she'll recover, just like my beloved hamster. She lived for two more days, but sadly passed away last night due to swelling and, probable, brain damage. Please, I know this sounds like this isn't a real review and I made it up, but PLEASE TRUST ME. I still can't believe that it all happened so fast, so I'm begging you, please don't even chance it. I can't think about anything but the vet throwing my pet onto the floor and it's been days. It takes up my memory almost every waking hour. Please please trust me, I beg you, just please don't chance it and go somewhere else. Read Less

Took my goat (with a hurt leg) and these guys were phenomenal in mending him back to perfect health. Can not get a better VET for your exotic pets. Truly, this place needs to expand and have a building built to care just for dogs (only). Then this campus would have full services for all. But right now, they are only set-up to care for EXOTIC animals but so glad that they are because this was the place to take my goat! Read Less

They were willing to work me in same day with my sick baby chameleon. Everyone was so nice. The doctor was very realistic in what they could and couldn't do, and how bad my baby's prognosis was but still had many treatment options for me. Before getting started a tech went over an estimate with all treatments available as well as pricing so I was aware and able to make the decisions I needed. Although it took a very long time, people kept checking in letting me know why it was taking so long and that they hadn't forgotten about me. A receptionist even came in to let me know I wasn't trapped in the room and that I could come get coffee, hot chocolate, or even some fresh apple cider if I wanted. Everyone there was so nice and knowledgeable and I appreciate them so much. Read Less

My boyfriend and I brought our young ferret in one day because she had fallen ill the day before. Dr. Music did a quick physical exam and knew right away she had an intestinal blockage and wrote us up 3 different estimates for 3 different options of treatment. She left the room for us to discuss them privately each time, which I thought was really thoughtful. I was very lucky that I had the money I needed for surgery because it was very expensive. My ferret stayed the night there on an IV to prep for the surgery and ended up passing the blockage on her own! I was refunded all the money they did not need for her X-rays, ultrasounds, IV medications, and prescriptions right away. I was given very thorough after care instructions and they even called me the day after to see how she was doing! Everyone who I encountered was so professional, and so friendly. I'm definitely going to get an emergency credit card for later appointments, but I'm ecstatic that I found such a great vet! Seeing my baby happy and healthy again is priceless! Read Less

Killed our lynx and charged us $700 to do so. Brought our lynx in because she wasn't feeling well, they had us wait 3 hours in the waiting room, then came out to tell us they were going to start working on her (this was after being told it would take about 2 hours and no mention of another 3 hours before they'd even start but charged extra for emergency). They went to put her under without exercising any caution to her age or current weak condition and her heart stopped right away, then they had the nerve to charge us for the CPR they performed in an attempt to resuscitate which is truly disgusting. We had no idea that our little girl wouldn't be going home alive when we drove an hour and a half to this "specialist" to make sure she got the best care, which clearly this did not turn out to be. Read Less

Great place for small pets that are not cats and dogs. Only complaint is you tend to wait a lot. They have lots of emergencies to tend to. I've always had the best care and they truly love the animals they are caring for. I've taken my bunnies, hammies, chinchilla, and guinea pigs here for the last 8 yrs. Read Less

I am concerned about the diagnosis my pet chicken was given. I took her in for a sore on her foot and was told right away she was in heart failure and needed to be euthanized immediately as she was suffering. She was panting due to the stress of being transported. I asked for her back to take her home and had to sign a waiver against medical advice. As soon as I got her home she stopped panting. Its been a month and she seems fine. I paid for oxygen which did not help and an ultrasound which was negative. The vet tech was most kind.. I could not get my chicken out of their fast enough. Just a cautionary tale. Read Less

My 2 bunnies needed a check up (one of them had been diagnosed with a trichobezoar previously) and the staff at this place did a great job! Especially Dr. Music who took time to explain in detail all the options we had available. She and the others also gave us a detailed price breakdown on everything and didn't push us into going for all of them at once. Most importantly they handled the bunnies with care. I will highly recommend the center. Read Less

This clinic has a very friendly staff. The doctor and assistants were all genuinely caring about my rabbit. They explained everything they were doing and what was recommended and why. The cost was not too much. Nice and clean friendly establishment . Read Less

We had taken Yvette here May 2016 for an ear infection, and through an xray the vet also caught premature signs of pneumonia, and we medicated that before any signs of it showed up, giving her a full recovery! More recently, Josephine, our adventurous guinea pig, had to be brought here for eating 8 inches of (thin!!) headphone cables. Once out of the woods on that, she developed a nasty URI the next week. We had brought her in fully expecting that we would be saying goodbye to her that night, though the vet came up with a new plan of attack - 2 weeks later, Josie just had her checkup and they were very impressed as she is nearly back to normal! Both Dr. Wagner and Dr. Music are amazing vets who obviously care very much about their patients, and I definitely have them to thank for the fact that Josephine is still alive and well today!!Read Less

Our family adopted an Anaconda Hognose hatchling several months ago and had been caring for her mainly based on the information from the staff at the reptile store where we got her. There have been several instances when we started to suspect we weren't getting good information. When our little girl started refusing food and exhibiting changes in her skin we were very concerned. This all came to a head on New Year's Eve. CBEAM got us in that day! We got so much information from Chad the resident reptile guru. He and the doctor took a lot of time with us even though it was a holiday evening. I was so happy with the care our little snake baby received. I will be very happy to drive from Arlington to Bothell to have them care for our girl in the future. Read Less

We boarded Sophie our chinchilla here over thanksgiving and it was a relief to not have to worry about her and to know if anything went wrong they knew what to do. Sophie was very happy to leave, but I know the staff cared for her very well. Our glass waterbottle was broken by accident, which isnt a big deal as we have a few spares at home. They offered to replace it and apologized several times. When we did the required check up before the boarding they were very professional and kept her relaxed through the exam. The costs of boarding and the exam were very reasonable and we plan on using them again. I would highly recommend them for boarding and for health care. Read Less

The worst reptile vet! I expected someone knowledgeable to take care of my gecko but she knew very little if anything about them. She stood at the computer and read me information I had already looked up. I realize now that my gecko was dying and that it was clearly obvious. After I paid my $125. and went home I continued researching Lucy's illness and learned she had sticktail disease. (Her tail was thin like a sucker stick.) That being said....I gave them 1 star because a smaller amount isn't an option. Read Less

Thank you for being so caring and kind when I brought my hen Scarlett in. You guys are amazing for not only making the paw (talon) print but I just got a sympathy card as well just yesterday. Thank you for all you do!! Amazing doctors and staffRead Less

It is so comforting to know your exotic pet is being cared for by vets and nurses who truly understand how special these pets are. I've taken my rabbit here his entire life and they are just AMAZING. From their information to their treatment, to their walk-in openings and their emergency hotline they are always there for us. I wouldn't trust anyone else with my bun-son. Read Less

They did everything could for my Lil ferret floki an all the staff was fantastic at caring for my little baby, unfortunately we where nothe able to save him due to his illness but they made his last days pain free....thank you Read Less

Extremely helpful and caring people. Dr. Music helped me with my two cockatiels and I would definitely recommend her to a friend. She's great with animals and great with people. I feel comfortable with her and my birds do too. Definitely worth the long drive. Read Less

We brought our holland lop Elmer in the late night/early morning after she had been acting very lethargic and unresponsive to food which is very unlike her. After calling we were able to get her in as soon as we were able to get there. Dr. Wicinas was the after hours vet and was happy to help given the awkward hour (1 am). She was comforting and didn't make us feel like we were crazy for calling so late (which we still feel bad for). Our panic quickly faded after she checked Elmie's vitals which were perfectly normal, however she did show signs of GI stasis. We were offered two options and we weren't swayed towards the more expensive option but the more realistic one. I appreciate the fact that so far nobody here has tried to pinch every penny out of us, they genuinely care and understand that these animals are more than just pets. Elmie is a huge part of our little family here and we are grateful that we were able to catch this early on. We were sent home with some medicine and critical care and the Dr. gave us a little demonstration on how to do the syringe feeding (which is another thing I appreciate) Needless to say it's been a little over 8 hours since we've gotten home and our little bratty bun is surprisingly already almost completely back to normal eating, hopping around, and showing us who's boss :) If I could give more than 5 stars I would. Thank you Dr. Wicinas, as well as the rest of the staff for the high level of respect and care you give.Read Less

They were very professional but not cold. Caring without feeling like it was fake sympathy. I thought the prices were ok considering all that was done. They put up with my insistance to see my doe after hours and it gave me the privilage of saying goodbye and she died in my arms Read Less

Yesterday the electricity went out just after 5pm. The staff was discussing treating any upcoming emergencies during the night without electricity. I can tell you that this staff is SO caring and highly competent that I would choose treatment by this staff if I had to go underwater!!! So, bring on those flashlights!Read Less

Compassionate and caring vets and staff that take time to talk with you and explain everything and make the best decision for your pet. We had two crises with our bunny and worked with all of the vets and I felt confidence in all of them and they are available by phone when there is an emergency. Bella and Kristin Nasman Read Less

I was referred to The Center for Bird and Exotic Animals by my K9 vet for my sick rabbit. Due to my rabbits medical issues the vet and I discussed euthanasia, normally not a pleasant conversation. She was kind and compassionate, walking me through the process step by step. When we arrived for his euthanasia appointment we were taken straight back to a room for privacy. They explained everything once again and made sure I was comfortable with my decision. Afterwards they treated my rabbit carefully and with respect. At every turn they were considerate of my emotional state, making an awful day a little easier. As a keepsake they offered to do a print of my rabbit's foot. This was done free of charge and is a lovely rememberance of my pet. I would absolutely use this vet again and would recommend them to anyone with an exotic pet. Read Less

The entire staff here is so kind, yet professional. I had need to bring my pet chicken, Henny Penny, for treatment twice; and each time my pet and I were treated with compassion and competence. Unfortunately, yesterday my hen had to be euthanized, but Dr. Strunk and her team made me feel like Penny had the best care possible. I was grateful to have quiet time with my pet before her time came, and she went to sleep in my arms. Then they brought her to me carefully wrapped and placed in a box they had personalized with her name and decorative flowers. I have other chickens, as well, and will bring them to CBEAM whenever they need care. Read Less

We've brought two of our bunnies here and my mother brings her bunny here and we will not go anywhere else! They may be a pit pricey but they take care of your little ones and treat them like they are their own.Read Less

If I could give a ZERO I would. VERY Expensive for a diagnostic exam $505.00 of which I declined $234.00(would have been $815.00) Declined the $234 and signed the treatment estimate and they charged me for the $234.00 anyways. Surgery on our pet could have been avoided 2 days later had they taken a PRE-OPERATIVE xray ... the bladder stone was NO LONGER in the bladder but they performed a 3 hour surgery on our Guinea Pig searching high and low for the Bladder Stone that was detected at hour 2 of surgery via xray to have moved out of the bladder and into the Urethra. The surgery cost $1940.81 and our pet PASSED AWAY 2 days later in their care in the ICU. I NEVER SIGNED a Surgery Treatment Estimate prior to surgery because the vet did not have it prepared, so we dropped off out pet at 7:45am and were required to put $1,300.00 down and then I called the vet back at 8:24am and she informed me we needed to pay an additional $875.00 before they could do the surgery. IF YOU DO BUSINESS with this Vet, make sure you have it in writing and YOUR signature on a Treatment Estimate prior to doing anything. They held the life of our beloved pet in their hands and we felt forced to pay the additional costs because our pet was already at the vet. They also told us on diagnosis day that we could visit ANYTIME while our pet recovered from surgery... but in reality the dozens of times I asked to do so I was to NO. BEWARE. I have filed a complaint with the BBB. This was the most expensive form of Euthanasia for our pet who would have probably died due to where the Bladder Stone had gone in 2 days... from the bladder to the urethra and guinea pigs are unable to pass stones on their own. Read Less