We have had great experiences here so far. I have a cat that is very difficult for anyone besides me to deal with, and they are always so understanding and patient. The staff are all exceptionally nice. Also, after trying numerous things at other vets (for two years+), Dr. Gina Davis recommending the perfect medication for my cat. Really healed her within two weeks after such a long battle. Read Less

Been going here for years. Great doctors, friendly service. They know my dogs and care about my dogs. Great communication from the doctors, especially following up after appointments. Dr. Brazeau is our favorite, but they're all fantastic! Read Less

The staff is super friendly and are wonderful with the animals. They called to follow up and are actually concerned with your pets well being. So many vet offices make it seem like your pet is just another client but VCA goes the extra mile and treat your pet like family. Read Less

I have been taking my animals here since I moved to Covington in 2012. Each of the doctors/techs/assistants are fantastic. They are so great with my high maintenance pets. I love that I can trust them to tell me what my animal needs without ever feeling like they are "upselling" treatment like many other vets or anyone in healthcare. Britney is always great about scheduling around my work schedule as well as the rest of the front office staff. 10/10 would recommend this office to anyone! Read Less

Kind and competent veterinarians. The staff is considerate and helpful. I don't know if it's just this clinic, but veterinary care is getting a little on the pricey side. It's rare for me to get out with the bill less than $150 for routine care for my dog. That aside, I have no complaints Read Less

This place will ask for more tests and diagnostic tools than needed to OVERCHARGE customers. We have used them for years and I have seen it before with my previous dog. This time we took our doberman in with symptoms of salmon poisoning, told them about fish bones he had gotten into and still they misdiagnosed him with a fecal test and physical exam. Then they tell us he might have a blockage and needs x-rays and an ultrasound (which is not cheap!) Thankfully we had to go to Blue Pearl in Kent for the ultrasound.... where they quickly diagnosed him with salmon poisoning after a fecal test!!!! Then my dog needed immediate IV and round the clock care for 2 days to beat the salmon poisoning! VCA wasted time and over charged us for unnecessary things. My dog honestly could have died while they wasted time. Tried to be refunded for their misdiagnosis and they only refunded their fecal exam... poor customer service. I want the x-ray refunded. Read Less

We had our first visit with Dr. Walls this weekend and a 5 star rating is just not enough! Everyone was SO friendly and helpful. Our dog Roofus gets anxiety easily at new places and they brought him out all these treats to make him feel more comfortable and played with him and talked to him like he was a real human which I loved. You can definitely tell that they are not just saying things to get money from you or are being fake towards you. They genuinely care. A few days later we actually got a follow up call from Dr. Walls making sure Roofus was okay which I appreciate knowing that he is probably very busy with patients! We spent approximately 25-30 minutes there and our bill was beyond reasonable. The location is easy to get to as well with plenty of parking! It was very clean and organized inside with knowledgeable and cheerful staff! Read Less

I really liked the vet that took care of my injured dog but the cost of basic services is on average $30 per service more expensive than other vet's in the area with equally qualified vets. I also disliked that there was no warning for the excessively high bill. Most other vet's will give you a quote before performing a procedure- this was not the case with VCA. Read Less

We had to put down our 15 year old and this AH came recommended from a friend who had recently put down their dog of 18+ years. They were very courteous and gentle with our dog and allowed us to take all the time we needed to say goodbye. We now have a new furry family member and plan to make this AH her permanent vet care facility. Read Less

TL;DR - Cat weight dropping. Took cat to the VCA. Cat was diagnosed with a liver infection and put on antibiotics by Dr. Brazzo. Cat's condition continued to deteriorate. I took cat to another vet for a second opinion. New vet was surprised VCA was unable to pull a diabetes diagnosis from their own blood panel. Cat put on insulin. Turn-around has been miraculous. No thanks to VCA staff vet. Cat would've died had I continued to trust VCA's diagnosis. Read Less

VCA staff and Dr. Walsh are wonderful. They have been incredibly helpful with my very old cats and new puppy. They set me at ease when my puppy ate something he should not have. We tend to see the vet only when our animals are very sick. The staff and doctor's at amazing at setting me at ease. They also explain what they are doing, giving me costs BEFORE the service and discussed insurance options. Thank you Dr. Walsh and staff! Read Less