Intercity Veterinary Hospital

I’ve visited here multiple times for my pets and my mother’s pets. I have always had a good experience here - from the time I step in with the front desk staff, to the vet techs in the rooms, and the exam with the veterinarian. All of them are compassionate about what they do, and treat your pets with care. Examinations are thorough, medications/services are explained and are helpful. Yesterday we had to put down our 18 year old family beagle. I felt that the team did there best to make sure that Nikki was comfortable and treated with dignity. They have a variety of options for after-life services to choose from as well. Read Less

I only needed two shots and refill authorized on two medications prescribed elsewhere. They charged for a sick pet exam ($40). The Vet was extremely difficult to understand. He was frienfly but didnt have a clue. Kept asking the same questions about which shots my dog needed and dose of medication even though the last Vet had faxed them all his records. The support staff was borderline rude and very pushy about an extra shot I'd never heard of. Not returning. Read Less

I find the staff and doctors at this Clinic to be quite lovely. My dog gets anxious at the vet. They always go out of their way to make her feel comfortable. I feel I'm being treated fairly price-wise. They answer all your questions and treat you and your pet well. Read Less

Worst clinic ever. They just take you money. No diagnosis or treatment will be done. just go see someone else and get better treatment for what you pay. Doctors are very rude and not well educated at all. Worse stuff ever. Read Less

PLEASE DO NOT TAKE YOUR PET HERE!Brought my dog in on a Tuesday because she was displaying respiratory distress.  I was crying and advised i thought my dog was dying from congestive heart failure. This was a new vet, seems ownership has changed.  Previous vet was kind and caring, obviously loved all animals.  This new owner is out to get money and I see absolutely ZERO value now in this vet.The Vet listened to my dogs heart and lungs and said "I don't hear anything wrong with hear heart and her lungs do not sound funny to me"He did blood work on my dog said she had a blood infection, but could not identify from what when i asked. When he told me he was going to give me antibiotics for the infection, asked if we should have an X-ray done or something like that he said "oh let me get you an estimate for that". since he said she had an infection and to give her antibiotics to see how she reacted, i though best to hold off until we see how she reacted to the antibiotics and he did say "it is up to you if you want to get it done or not"; however I was the one who mentioned it and thought that was odd.Another tip off he is out for money is he wanted to get my dogs nails clipped because she had arthritis and said it would help with the pain.  Look, this was not why my dog was panting, nor was the 1 point level increase on her thyroid, when he said she had hyper thyroid after receiving blood work.  He kept her for about an hour and put her on an IV to Re-dehydrated her.  He said she was very dehydrated and we needed to make sure she kept hydrated, he gave us antibiotics, pain meds and thyroid pills,  and sent me and my dog home. The vet said if she did not get better in 2-3 days bring her back.The very next day, my dog was panting worse, i took her to the emergency veteran clinic in Lynnwood. Upon arrival they rushed her back to triage, after a short time she passed away from cardiac arrest.  They said she had cancer in her chest so bad she had no lung tissue left and her heart was being squeezed.I asked the vet if she saw this dog in a non-emergancy situation panting and breathing this way what would be the first course of action to take.She said every vet is different; however respiratory distress is nothing to mess around with and she would take a chest x-ray.Yes my dog was old, and yes even if this vet would have done an x-ray I would have been in a position to choose to put my dog down or not that day vs. her passing away from cardiac arrest the very next day.My point is this - If this vet truly cared about doing the right thing, he would have done the x-ray first, then the blood work, or since you did blood work and you noticed white blood cells off the charts, then insisted on an x-ray to find the root cause.  He should not have "insisted on hydrating her for an hour, clipping her nails, or giving me meds and having us come back in a day or two ($$$).  I am not faulting this vet for the passing of my dog,  please do not take this rating as that.This vet charged me for unnecessary work that he knows could have been avoided by simply following simple triage steps. Also My bill was over $400...not the best value, you can find better care and a better price for your animal, ask around....DO NOT COME HERE. THAT WAS MY LAST VISIT.FYI,  - The ER vet tech listened to her lungs and heart and right away rushed her back and gained my approval for an x-ray...THE VET TECH! Read Less

Sloppy. Claw trimming was not complete. They neglected dew claws. Also, I took my cat in for a check-up by a veterinarian and never saw one...tech and helper only. Waiting area was REEKING of incense. As I said: All-in-all, SLOPPY. Not recommended. Read Less

This vet is the BEST hands down. If you have any needs for your pet come here. The staff is friendly, the prices are cheaper, and they're always willing to work with you. After previously going to diamond Vet because it was after hours they told us we needed to admit our puppy for $5,000 or EUTHANIZE him. I took him home (didn't have the $5000) and immediately followed up with them once they opened. They are hands down the reason why my pup is still alive and back to 100%. Can't say enough good things about this staff and they're genuine love for animals! Read Less

I am extremely pleased with value vet. They treated my cat very gently and the staff is very nice,kind and understanding! I applied for care credit and got turned down but they still helped and set me up with a payment plan that I could afford. I would suggest going to value vet rather than going anywhere else! I'm very very please with them! THANK YOU VALUE VET FOR YOUR HELP!! SINCERLY, ALESHA & MISTER :) Read Less

The new office manager has really helped smooth out the whole experience. We've always liked the vets, but the slow processing time up front was annoying, now it's running great. It's still a no frills kind of place, but now it's efficient and fair prices Read Less

Was calling around to try and find a vet to get my dog's teeth cleaned, they told me it could be anywhere from $700 to $1,000. For a teeth cleaning?! He had it done 6 months ago for $175 back home. Value vet??? Read Less

Took my dog here for an ear issue six months ago. The green haired moron decided it was an ear infection after a series of blood work and his stupid brain. $400 later. It's been six months and the infection is back. They refused to reissue his antibiotics and insisted on going through the gamet of tests again. Another $400. Screw that! I took my pooch somewhere else and for $80 the doc said he had a yeast infection. Value Ripoff Vet. Avoid like the plague. Read Less

I went in today, a Saturday to pick up my cat's asthma medicine; the same medicine she's been taking for two years. I even told them the name. It came in the same bottle. Why should I look at it? Well I will from now on but I am NOT taking responsibility for the screw up they did. I come home, it's Ten in the evening and I'm to give my cat her medicine and it's Thyroid medicine!!!! What the **##$?! Who messes up something like this? Now my cat is LITERALLY going to have at LEAST fifteen asthma attacks before Monday and very well could die! I will go in on Monday and they better give me the correct medicine and not charge me since I already paid. Or I will call the police. I've been picking up the same medicine for two years, it came in the same bottle it has been for two years, I even told her what the name of the medicine is. She hands me over the bottle of meds that are for Thyroid. I cannot believe such incompetency! My cat is going to be so sick and could die. This is unacceptable! Read Less

I am catsitting and the cat had bloody urine. There were no appointments available today but they still let me bring her in as a walkin. All the staff were friendly and the vet was very informative. They gave me meds to take home and the whole visit was very affordable. Now when her owner comes home I won't half to slap her with an outrageous amount of a bill and her baby will be as good as new.Read Less

I just took my Malamute to these guys because i was in town and i dont usually live close to a vet and AMAZING!!! These guys r so super friendly very personable and did great with her. My dog can be a little snob cuz shes a spoiled princess and they were so amazing with her and she loved them!! I will definitely be returning with my other dogs and i will definitely recommend them!!!!!!Read Less

After moving from Everett further south years ago, I drive 70 miles to take my little Toy Poodle there, because they are THAT good. I have been to a few veterinarians, but here is where they found out back then what was really wrong with our little predecessor to Bobby, Pierre Bismarck. They enabled an arthritis ridden old character hound to live on to a ripe 16-1/2 years and be happy at it. This is hands down the best clinic for general diagnosis and treatment. Dr. Robinette is really good with animals and some of the complainers here should listen to all advise to them about handling their animals. She is gentle, but firm, and dogs love that! Our pups have always been allowed to be all the dog they wanted. Pierre was known very jokingly and lovingly as "The Man Eating Poodle", due to his sometime ill temper, but the staff got him to kiss everybody!Now I bring Bobby there every year for his checkup, he has all his shots there, and they clean his teeth, all without problems, and at a very reasonable price. I wish human clinics were this affordable :) They are competent and care, and everybody there is just nuts about animals. The place is worth a day in Puget Sound traffic for sure, every one of the 70 miles I drive there from Spanaway!Pierre's picture is still on the wall, just look for a proud standing little black Toy Poodle with big attitude. Read Less

We went to value vet in everett because our dogs eyes were swolen and goopy when he woke up, i looked online for vets that specialiZed in eye problems and value vet popped up. It specifically said they specialized in eyes and ears for dogs and cats, we took my rottweiler there and he has always been so friendly and obedient with anyone, dr Robinette came in and immediately asked for the leash, i gave it to her with the intention she was going to look at the issue, but instead she began ripping around the leash and choking my dog pulling time towards her trying to make him heel. My dog tried putting his head in my lap to get comfort andi pet his head, dr robinette then began schooling me and my mom about how we are eenabling him and saying dont touch him hes a spoiled rotten brat and iam going to establish my rules with him. She then attempted to pull him by the leash until he growled, she quickly walked up to him and kneed him in the side then told him to KNOCK IT OFF in a stern tone. I was shocked and in dismay. I didnt bring my sick animal to be abused! After pressing on his eyes she says he just has an allergic reaction and to give him 4 benadryl and walk him 8 miles a day because hes fat. We left and went home. The nxt day my dog woke up his eyes were the size of golf balls and were swolen shut. I rushed him to The vet hospital up the st from my house and they had to perform emergency surgery to remove both his eyes. The vet there told us he had glaucoma and a pain level of 10 outta 10. Advanced care animal clinic gave my dog the most caring and compassionate treatment and care i could ever ask for. And after the experience we had at value vet i had no faith in what wss to come. Dr robinete didnt do her job as a vetrenarian nor did she offer any tests to rule out further problems. Dr sturgis at advanced care clinic knew immediately that my dog was in excruciating pain just by looking at him. And she said my dogs eyes wrre so swolen that it was causing him so much pain. They boarded him for two weeks for free everyday while he was recovering vwhile i had to work during the day. I wil never go back to value vet. In attempt to resolve the issue with value vet the owner offered to pay for part of the 2220 dollar surgery and then backed out and told me to call dr robinette and speak with her. I have NEVER been.so disrespected and lied to. Then the owner says that nowhere does it state that they specialize in eyes for dogs. But i.found the yellowpages site that says they.do! shortly after sending the owner the info of where itsaid they do, it was taken off the website. Can u say LIARS??? What a joke! If u want ur animals to be mistreated and choked take ur animals to value vet and ask for dr robinette. Read Less

Dr.R was very rude to my daughter who of course was just as concerned about our dog as I was she would just snap at her if she tried to say anything about our dog .i also tried to talk to her about why I thought my dog might be sick or acting the way she was acting and she rudely interrupted me and said we are not talking about that right now . As she walked out and tried to bill me for a million different tests . I will never go back there again . I simply gave my dog some antibiotics and she is doing a lot better . This was the vet that I went to often and usually I brought my dog for shots and flea treatments but I bring my dog there when she's sick and the dr didnt even handle my dog nicely at all . She is so rude and very unprofessional . I'll never ever go back there !! Read Less

I have taken all three of my cats to Value Vet from when they were wee kittens. I have always been pleased with the gentle care they have received, the friendly staff there (Dr. Bin is excellent), and their more than fair pricing. Their name, Value Vet, says it all. Don't let any negative reviews you read confuse you - this is the place to take your pet. Read Less

I began bringing our Mastiff in to Dr. Bin to have him fixed. She was so awesome. When we had a sick puppy, they were so kind to us. We have had outstanding service. It doesnt bother me that they dont separate cats and dogs in the waiting area. Everyone has their animals under control. A surgery that would have cost me over $3000.00 at Pilchuck was $700.00 here. They really care about our pets and put their health over any monetary gain. I have always found the Dr's professional and never had any problem with them at all. Read Less

My daughter and I took her 3 mo old kitten for his first shots and a general check up. Upon arriving the receptionist seemed scattered at best and while speaking with customers on the phone was rolling her eyes. She also seemed very petty with other employees in her tone. After waiting over an hour to be seen, we allowed the kitten to get out of her carrier and play on the examination table. When ""Dr."" Robinett came in (and I use the term ""Dr"" very loosely.... she approached our kitten who is at a very playful stage and as our kitten jumped slightly to play with the vet, ""Dr."" Robinett then HIT him in the face and continued to reach out towards him and slap his paws and face to ""let him know whose boss"". She told us we cannot allow him to be such a monster and called him other names as well. She was at the very least inappropriate in her approach and should have never assumed it was okay with us to touch our kitten in such an aggressive manner. This was my daughters first time to a veterinarian's office and was horrified. This lady could and should have found a better way to help us with training techniques, but should NEVER have hit our kitten. We'll never go there again! Read Less

WILL NEVER GO BACK!!! We took our dog to Value Vet 10 times in a year for Allergies and for her nails to be clipped. The FIRST and FIFTH (final) visits "Dr" R saw our dog. "Dr" R was rude, unprofessional, and mis-handled our dog right in front of us. AT NO OTHER Vet have I ever been asked for my dogs leash so that the Vet could handle the dog. My dog was already muzzled, but for some reason "Dr" R felt it necessary to show my pet who's "Boss" in order to give us a referral to a dermatologist. (Makes perfect sense right? WRONG) She began by tightening the muzzle with such a violent motion that it jerked my dogs neck and head. Just 3 weeks before, we took her to Ocean Shores with us where she as usual....was 100% friendly with people, pets, and KIDS. My dog is a 13 month old, 40 pound female Pitt/Boxer and has NEVER bit a person, but we were asked that she stay muzzled for precaution (no problem). After "Dr" R adjusted the muzzle as tight as she could get it, she asked me for the leash, at this point my dog is on the leash, muzzled, and noticeably scared. Then she started trying to get my dog to heal, pulling her around by the leash, my dog begins to growl and bark, the "Dr" persists and tries harder, and then my dogs starts to thrash and bark. That's when I stepped in and took the leash away, and brought her back to me, she was pretty shook up, shaking, and had a mild limp. I said "that's IT!! she has NEVER been like this with ANYONE...you're DONE handling my dog, so STOP" She somehow twisted her paw up when she was struggling with that poor excuse for a Veterinarian. She gave us a business card for us to take our dog to see a dermatologist, and she took a 2 minute look into her ears as I held her by the muzzle and harness....which is ALL we wanted done in the first place. Then she asked me to take the dog to the car while my girlfriend paid, like my dog and I did something wrong. What a monster of a person, with no care and compassion for a sick animal. I didn't take my dog there to be handled, trained, judged or jerked around from the leash/muzzle straps by "Dr" R. ***For the record, Dr Bin is GREAT, when she saw our dog, she put her hand out slowly, talked soft, and allowed our dog to come to her, like ANY HALF WAY smart person does, Schedule with her ONLY for your pets protection IF you go to Value Vet*** Read Less

When I called around to find places to declaw a cat I had adopted I found seattle prices to be around $800 (seriously!!). This place did it for about 200, but after I went back for follow up check ups I was less impressed (they don't separate dogs and cats in the waiting area. A big dog came in and scared my cat to the point of peeing in her crate, which was just what I wanted for the car ride home.. sigh). Read Less

I am a single person on a fixed income. Earlier today I brought in my sick kitten and without even blinking they helped me to the fullest extent imaginable. They helped by giving their charity fund and dipping into their own pockets to help me pay for my bills, tests AND the medication that is required to help my kitten to be healthy. THANK YOU SOOOOOO VERY MUCH. Keep up the good work. Read Less