A Small Animal Hospital

Amazing experience!! Highly will recommend to all my friends and clients!! I brought my puppy Parker to this place with broken leg ( he can't stand up on it) after I had bad experience in Banfield. Doctor Amy very professional and we got all 100% support and attention. Her stuff very friendly and professional also. Parker is happy boy now. We still under recover process, but we found the place where we always will be back . Price is absolutely reasonable. Read Less

When we first started coming here, I was very discouraged from our last vet. My dog had bad separation anxiety and my old vet wasn't doing anything. Within the first visit they were able to get us medication that greatly helped her. She has now been off of it for 3 years! Dr. Amy is always willing to listen and give advice. Just today for my dog's teeth cleaning I was able to bring her right before the procedure so she didn't have to be in a kennel long and they called right when she woke up. Dr. Amy then walked me through brushing her teeth. I can't imagine going anywhere else!! Read Less

Just no, don't ever take your animals there.  First of all there is the two or three year old child of Dr. Amy running around everywhere, dragging her poor doggy around by a leash with a filled diaper demanding that the staff change her diaper... This was the first impression I got as soon as I walked in the door.  Why is she even there?  She's running around with no supervision and dirty and abusing her poor doggy.  I was mortified.  I wanted to turn around and run.  Even though the receptionists were great and sympathetic, I could see that it obviously wasn't their choice to be the "daycare" for this child while they are trying to do their jobs.  The doctor also wanted to prescribe medicine without even knowing my dogs weight, I'm pretty sure that's important when prescribing any kind of medicine unless it's topical.  I will NEVER go there again. Read Less

I've gone to several other vets before and none of them even compare to the care and compassion small animal hospital holds for animals. This is the only place I recommend to anyone looking for a good vet experience. Read Less

I have been here a few times with my different dogs ( I have 4 dogs) I love this vet!!! they always get to the bottom of the issues your dogs are having and always print out every option for treatment so you can see what it will cost and always gives you the high end and low end options to fit your budget al little better. I have never walked out disappointed. They are so nice and reasonably priced. I cant think of bringing my dogs anywhere else for their vetting needs. I love it here Read Less

There was a time when I thought it was a good hospital, but then Mark not only abused my dog but lied about it. I had warnings from other people and I wish I had listened to them. I would never take any animal there again, unless Mark is no longer affiliated with that office. I thought he was kind because of how he was with his dog, but when the office girls start telling you horror stories and you see things for yourself and he lies about it.......I will never go back and I hope no one else does either. Read Less

I had my dogs nails trimmed during boarding (09/05/15 - 09/08/15). , I noticed his foot had a blood stain on it. I then asked her what she was spraying on my dog, and then she tells me that it was a hydrogen peroxide spray to clean the blood on his foot. I was then told that while trimming his nails she got too close to the quick, which happens. I understand it happens, what Im livid about was the fact that it took me asking questions to find out my dog was injured in the care of ASAH. Instead of being upfront, they chose to be secretive and try to mask my dogs injury. When my dog got in my car, I noticed fresh blood marks on the seat and then I noticed his foot still bleeding. I got him home and then cleaned and bandaged his paw, then immediately got on the phone to ASAH, who "apologized" but was anything but apologetic. Read Less

I stopped by once for a nail trimming for my two dogs. The techs were out for the day, so the vet ended up trimming their nails. The first trimming returned my dog bleeding all over the linoleum floor--I pointed out that the vet needed to staunch the bleeding to save her floors. The vet put some stuff on his nails, but he was still bleeding out into my car afterwards. Any vet who can't even trim nails without bloodshed can't be trusted with more complicated treatments. Read Less

We have had several experiences with these wonderful vets and their caring staff and they all have been good. I have coming to them ever since I got a new blond labrador puppy and was not sure where I should go until I started asking around. I started asking because I wanted to form a bond with people I could trust. I checked with my best friend, my co-worker, and finally family that live in town. They all said the same thing, "Take Max to see Dr. Amy!" Really, I was amazed at their kindness and genuine caring. They have been so gentle, informative, and supportive. Also, they worked with my grandmother and her cat, "Bubbles", for years and were always willing to work together on making sure that Grandma's kitty got excellent care. Trust me.. if Bubbles and Grandma loves someone/something/ somewhere.. it must be good. Really, after some not so good experiences (not in Federal Way) we are so happy to have a clinic that we can always trust. Thank you! PS I also witnessed a gentleman who had just put down his beloved pet, and they went out to the parking lot to check on him. And they called him later that evening to make sure he was ok. Trust me. That sort of compassion, brings customers back.. Read Less

I was a potential customer for boarding services.I have no opinions of the actual care that the veterinarians provide. I originally came to ASAH looking to board my pet cat with diabetes.  I use a different service for my cat's care. Over a month before the cat needed to be boarded, I did my due diligence by going to their website. I did research in regards to see if I needed to fill out any paperwork or if I needed to provide past vaccination history. The website did not provide a lot of information regards boarding, nor do they provide the fee schedule. I also called to get a price quote on the boarding of my cat. I informed the person on the phone that my cat was diabetic and if there were any extra fees or anything else that I needed to provide or be aware of if I boarded with them. She told me no. She did inform me there will be a tiny bit of paperwork that I needed to fill out.The next week, I went into the clinic to fill out the paperwork and to get a list of the proof of vaccinations that I needed to provide them before boarding my diabetic cat. The person that helped me was different than the one that helped me on the phone. I again informed the person that my cat was diabetic and if there is any additional costs and/or information they needed. He told me no.  I also asked if I provided copies of the most recent treatments/vaccinations records as proof of recent treatment. He said that should suffice.So the week of the scheduled boarding, I had my partner call in to confirm the boarding along with getting information on whether or not we needed to pay the full price up front. It seems we were misquoted twice. My partner was given additional fees in regards to providing the cat with his insulin shots.  The new price quote was almost double the original amount that was given. We were also told that our veterinarian had to fax in the records. I was later told this by my partner and was upset. I immediately called to express my frustration and to attempt to get things clear. A gentlemen veterinarian answered the phone. I politely told him I was upset in regards to what was told to my partner and explained the situation. I explained how I inquired not once, but twice in regards to any additional care/fees for my diabetic cat and was misinformed about the price and the records needed. The veterinarian explained the needed for the extra costs. I wasn't complaining about the extra cost, but the fact that I was misinformed. He also stated they needed faxed records because he needed to know what the cat's fructosamine level was. In all honesty, I did not know what a fructosamine level/reading was. I informed the veterinarian that my cat was diagnosed earlier this year  with diabetes and we monitor his blood sugar levels twice a day along with having performed two separate glucose curve tests. I then stated the 7 and 30 day averages and that they were in normal/good levels, but was never aware of fructosamine levels or if my own veterinarian performed that test. The veterinarian then became extremely condescending and stated that he's been a veterinarian for over 20 years and that's what is done and for someone who has a diabetic cat should know this information. That only made me even more upset. I didn't have my cat's records in front of me. I was out of town. I then expressed my frustrations with just being misquoted. I wasn't asking for any free services. The veterinarian then stated because they don't treat my cat, that we didn't "have" to use their services for boarding. That was the last straw. I later cancelled my reservation and went with a different service. At least their website was extremely informative, up front, and their employees gave us all the information we needed the FIRST time when we inquired. As I stated in the beginning, I have no anecdotal evidence in regards to the actual treatment/care they provide. Their clinic environment seemed to be very welcoming and it was cool that they have clinic pets. Perhaps my attitude could have been less upset on the phone when I called the last time, however the veterinarian did not have to be condescending with me. I later called my own veterinarian asking about my cat's fructosamine levels, and she stated that it wasn't necessary and they used the HbA 1c tests and the twice a day monitoring I provided is more than sufficient with controlling the cat's diabetes. I was a potential customer. I did my due diligence ahead of time to inquire about their services and provided them with sufficient information to get a correct price quote. I was misinformed twice. The veterinarian treated me as if I was in the wrong. This bad experience was a good thing for me in the end. I don't think I would have felt my cat was in good hands being boarded with a staff that doesn't seem to communicate properly. Read Less

They were affordable and friendly. Loved the three big cats they keep, my daughter liked them a lot. My dog has a bad rash on her back and hasn't been herself. We got her diagnosed quickly with allergies and an ear infection. She got an exam, 2 medication injections, and a topical for $120. The doctor was professional and nice. We will return.I got an appointment the same day. No long lines like at the clinics. Service was personable. Diagnosis was accurate. Two hours later my dog isn't itching and biting herself everywhere. They take Pet Assure pet insurance. Read Less

I had my sick cat Kenobi seen by Dr. Mark after I had already taken cat to Vets for Less across street. Dr. Mark was so much more thorough and caring and really communicated with me about Kenobi's situation. He has a lot of compassion. His clinic is equipped to do xrays and Vets for Less is not. I also appreciate that he is genuinely concerned about my cat as he loves cats and he even has 3 cats in the office. He takes the time to explain what is going on with my cat and what my options are and I really appreciate that. I love that Dr. Mark got on the phone and talked to me about my cat when I originally called the office and he also called me and talked to me personally about blood test results. I have gone back a second time to have one of the assistants teach me how to do IV fluid for Kenobi and she was very caring and helpful. Both assistants I have met are very nice. I am happy to report that Kenobi is recovering remarkably well thanks to Dr. Mark's good judgment administering an antibiotic and anti-inflammatory to Kenobi, recommending KD cat food, fluids and a laxative which has helped tremendously. Kenobi is up and at em again and eating and digesting his food and grooming himself and just a lot better than I could have dreamed. I will only take Kenobi and his brother Anakin to this vet from now on. I STRONGLY recommend anybody to take their pet to this vet. Read Less

I wrote a review under their hospital name, A Small Animal Hospital.  It's not good.  They treat your pet like a UPS package being thrown onto a truck and that's done in front of you.  You can only imagine what goes on when they take her pet for tests.  I was so sorry I did not look for reviews before I went there.  I have since seen 5 star reviews that are obviously written month after month by the staff.  Why would a normal vet do that?  That is telling in and of itself.  Spare yourself and pet the bad experience I had.  Please find another place to go. Read Less

I appreciate the outstanding service I received with Dr. Amy and Dr. Mark. Their staff was exceptionally patient and gentle with my beloved Trixie. I wish my physicians were as thorough and moved as quickly to take care of me. I plan to tell all my friends about these wonderful people. Read Less

I am very pleased with the care my poor, sick kitten received on President's day. My regular vet was closed and I am extremely grateful Dr. Amy was able to get Furbie right in. I am happy to report he is much better. The hospital seemed very clean and the staff was friendly and caring. Thank you! Read Less

I appreciate all the people at A Small Animal Hospital. They truly seem to care about me and my animals. I have taken my animals in for routine and emergency medical attention and I always get excellent care. They are willing to go the extra mile, even staying late. I value their competence and compassion. Keep up the good work. Read Less

I've been taking my dogs and cats to Dr. Amy and Dr. Mark for over 10 years and they have been outstanding. I think they have great staff and an exceptionally clean facility. I trust them and recommend them to my friends and family Read Less