Overall: Dr. Waters is great! Some of the staff are nice, but some others should work on their "bedside manner."Our dog tore his dewclaw pretty badly. We had to go to Peninsula Pet Hospital because ou... Read More
Overall: Dr. Waters is great! Some of the staff are nice, but some others should work on their "bedside manner."Our dog tore his dewclaw pretty badly. We had to go to Peninsula Pet Hospital because our usual vet wasn't open.The receptionist that was working there that evening was condescending and rude to me. Here was her attitude, "You will need to call us after 2PM tomorrow to make sure your dog made it through surgery." I was pretty surprised that I would have to call them, so I asked, "I need to call here, no one is going to call us after his surgery?" Her response was, "No... You are going to have to call us. We're going to be really busy tomorrow and no one will have the time to call you. That's why I just said that you need to call us after 2PM." Woah! Easy does it.She had no sympathy to the fact that I was worried about my dog. The vet tech wasn't much better. She informed me that I should leave my dog there overnight and that they would do his surgery as soon as they could in the morning. I asked if anyone would be there over night, and she laughed at my question, and said, "No, he'll be fine!" Thanks again for making me feel like an idiot.When we picked him up the next day, both sides of his snout were red and raw, we guessed from him trying to get out of the cage. I guess the staff didn't notice, because they didn't mention anything about it. It was definitely noticeable, too.His surgery seemed to go fine, and his paw healed great.Dr. Waters is a wonderful vet. She called a few times to check on Jude and was very helpful. She also explained that she was with him until 10PM that evening, so I feel a lot better about that. She also gave me a FREE post-check-up because she wanted to make sure he was healing properly. She also was more than happy to take a look in his ears when I expressed a concern. I really like her. We're considering using this place as our permanent vet, but I just hope I'm not treated like an idiot by some of the staff. Read Less