I found my dog Sophie choking in our yard when I arrived home from work. I quickly jumped in car with her to take her to our vet. Our regular was closed and the next one closer to me. I frantically called a friend to find me an urgent care for pets while I drove blind torwards 405 from finn hill area. My friend told me to go to AES at totem lake behind Fred Meyer. After calling ahead to urgent care they were seamlessly ready to take us from car to triage, and it was needed! We efficiently got to triage right off front door to the left. There were 4 to 6 professionals on hand luckily to attend to my dogs urgent needs of choking. They quickly asked questions to assess the situation as they prepped my dog for any possible procedures. They got to work diligently and empathetically to me and my dog. I was prepped of possible loss of life due to how bad the obstruction was. Was given proper possible costs before actions were taken. After it looked like it wasn't going to be able to be removed they tried one last effort and that last effort saved my Sophie's life. The entire staff from phone execution to triage work is as good as it gets! Sophie and the Halligan family thank you and your staff more than you know. Thank you AES Totem Lake!!! Read Less

Our animals only require an emergency visit on holidays, so that's when I found my way in to AES. They had at least another 12 walk-ins along with their scheduled appointments, prioritized appropriately, were professional, compassionate, made sure everyone was addressed AND were heard calling to check wait times at other nearby offices so we could be given options. I waited, and am glad I did. Thank you, from me and from the small dog. Read Less

Our animals only require an emergency visit on holidays, so that's when I found my way in to AES. They had at least another 12 walk-ins along with their scheduled appointments, prioritized appropriately, were professional, compassionate, made sure everyone was addressed AND were heard calling to check wait times at other nearby offices so we could be given options. I waited, and am glad I did. Thank you, from me and from the small dog. Read Less

Professional, expert, compassionate. These are the three words that come to mind first when I think about my experiences with AES. Despite the loss of my beloved cat, I am very happy to have had the staff at AES care for her. They did everything they possibly could. They kept her as comfortable as possible, gave us every option, and kept us apprised of changes. It's not cheap, but looking over the bills, I don't disagree with any of the charges. They worked with us to try options that would be less expensive but potentially very effective before moving on to more expensive options. We were given estimates for each visit and each set of treatments. They called us if it might exceed the estimates to get a new authorization, but most of the time they stayed within or under them. I feel like this was the best possible place to have brought my pet. They kept her quality of life at the forefront of their considerations. They and we both agreed when it was time to let her go. They made the process as positive and easy as they could for both of us. I was in there quite a bit over the course of a month, occasionally working remotely all day from there so I could get in a few extra visits with my cat. I overheard various conversations about the care of other pets and watched as they brought in pets. I saw behind-the-scenes, including the ICU several times. I was impressed with the level of care they provided for everyone and how much compassion they showed. I would not hesitate to return with any of my pets. Read Less

My friend is a veterinarian and recommended this hospital & I can see why. Outstanding care & expertise with compassionate and caring staff. Everyone from the receptionist to the doctors truly care about animals and keep their best interest in mind. All the staff are experienced in their fields and clearly love what they do. My 10 month old puppy would most certainly have died if it were not for the AES team. He had ingested a deadly chemotherapy cream that typically kills dogs within 6 hours and has a 25% survival rate. They worked closely with toxicologists and went above and beyond to give my puppy a fighting chance. They kept me continually up to date with the good & bad. The entire staff was invested in him and did not give up! Dr. Reminga & Dr. O'Hanlon were amazing!! My puppy is home now and back to his rambunctious self. This is family owned hospital and you can feel the care and compassion - it is not just a business for them. I will be forever grateful to them for saving my puppy's life. Read Less

AES is the BEST! My dog had her knee surgery there last spring and the doctor (Dr. McKeirnan) did an amazing job and made her good as new! She's back to running around and happy like she should be! Furthermore, last fall they brought her back from the brink of death from Leptosporosis she is happy and healthy as ever! I could not thank them enough. The doctor (Dr. Reminga), and actually the entire staff, are helpful, caring and knowledgeable. I highly recommend them. You won't regret going here! Read Less

I have never been anything less than impressed with the team at AES. They are thorough, thoughtful, kind and above all else, truly professional. You can tell that the people here have their hearts in their work, particularly Sue at the front desk and Dr. Kristin Reminga (sorry if name is misspelled). I have even asked Dr. Reminga if she practices regular (non emergency) medicine because I would love if my pets could see her for everything, not just the bad stuff. Sadly she doesn’t, but it’s because this is where she’s meant to be, and it shows. While it’s unfortunate to ever have to see an emergency vet very often, it has caused me to form a glowing opinion of the folks here. Thank you all for the hard work you do to help people and their pets during the toughest times! Read Less

I took my dog here a few years ago when he was hit by a car, and am so grateful for everything they did for him. Two weeks ago, when my boyfriend's cat was injured, this was the first place I thought to go. What I was not expecting was extremely long waits and a rude vet (other staff was great). I will think twice before recommending this place again. Read Less

I have NEVER in my life had such a horrific experience at a vet or animal hospital ever. My King Charles Spaniel was breathing super heavily and kept coughing. There were 2 people ahead of me and I still waited 2 hours to even get seen. They did X-rays and said she "could have" pneumonia, a virus, or heart problems. They gave no clear answers for anything.5 hours later while still waiting, I asked to just give me my dog so I could go someplace else. They still kept her another 30 minutes after I asked to get her and I finally had to yell give me my dog or I'll walk back there and get her myself.  When they finally brought her out, her entire front body was covered in alcohol- she reeked of it. I asked what happened and they gave no answers.They still charged me $1200 and gave no answers, while my dog smelt of rubbing alcohol and was shaking. I wouldn't take a pet snail here. Horrible service with highly ignorant and uneducated staff. Read Less

I would not recommend this facility at all.  I took our sick cat in and had to transfer him to another animal hospital (just down the road) a day and a half later because AES did not have the knowledge or the equipment to properly diagnose him.My main complaint, however, is the support staff.  When I arrived and was waiting while they did tests on my kitty, the support staff was complaining to each other about the owner doing triage work because he is a DVM and I guess they thought he should be doing a higher level of service?  I personally think it's great when an owner/manager tries his/her best to understand all levels he is able to of the business.The kicker, though, was when I picked my kitty up to transfer him in the middle of the night, paid $1100 to AES (for nothing) was sitting in the waiting area of the new hospital, and they called me, said that they had miscalculated my bill and I still owed them $35.  $35 on top of the $1100 and you have to call me ten minutes after I leave, while I'm super upset about my poor kitty and waiting to get him admitted to a different hospital because you didn't do anything to help me figure out what was wrong?!?  So angry with them!!And BTW, AES did blood work and told me they ruled out cancer, only to have the new facility do a biopsy and diagnose him with cancer.  I have no idea whether the blood work should've shown that, but don't tell someone that you've "ruled out all the dangerous stuff" (that's a direct quote) only to be wrong. Read Less

Excellent service with friendly staff. The three staff we encountered today seemed knowledgeable and caring. We were taken into a room quickly and seem reasonably fast. Post-exam wait to get checked out is a bit longer than expected, but glad we are waiting now, rather than waiting to see a vet. Since meds here are more expensive than commercial, human pharmacies, they are calling our dog's prescription into a Rite Aid near our home. Would absolutely return here again, but hope we won't have to. Read Less

I've unfortunately had to use AES more than I care to admit, but they're always available, which is great and the costs aren't that far off from a regular vet. Yes you may have a little wait, no different than a human ER. My last experience was using the orthopedic services for my baby boy who had a partially torn ACL, which later fully tore and resulted in accelerated surgery. No this is not a cheap surgery, but the working vet hospital at WSU was just as much. I won't hesitate using them in the future. The doctors are wonderful and the staff is great. Read Less

What a wonderful place that cares for your fur friend! Staff is wonderful and the office is very nice and clean! I trusted them completely and they helped my cat in more ways I could ask for. They are very knowledgeable and always make you feel important and that they want to help you! Open 24/7 which is a plus! They will happily answer any questions on the phone (even if you call 100x like me)! I definitely recommend this to anyone with a fur friend who has an emergency! You won't regret it! :) Read Less

Excellent staff and procedure. They took great care of my dog Mikey. they let us know all of our options and unfortunately the option was that he was dying. The walked us through what was going to happen and it went smoothly. We had Mikey cremated and I just went and picked up his remains. His ashes came in a nice wood box with a name plate and a great clay paw print with his name. There follow through was excellent. I would recommend people to come here. Read Less

Short staffed, I was there for 3hrs. Not their fault, but my only complaint. I wanted to make sure I wasn't overreacting so they had a vet tech check him out. Afterwards she was worried that he may have pancreatitus, so I checked him in. He ended up having severe gastric issues due to people food being fed, but luckily he doesn't have pancreatitus. He is now on a schedule of medicines and being well monitored. His nausea is almost gone, but I can tell he is still in pain. The staff was understanding to my concerns and didn't blow my concerns off as a stomache ache. I thank them greatly for taking the time. Read Less

Our cat became very ill over the holiday weekend and unfortunately we ended up losing him. The team at AES was there for us in the middle of the night and so helpful and compassionate with the euthanization. Dr. Ferrick was wonderful...so kind and understanding through such a difficult time. He said all the right things making those last moments precious for us. Thank you AES. Read Less

The nurse Sara was excellent! The front desk gal was not as friendly as I am use to at the vet,she could use some coaching. The vet/owner were extremely kind and thourough. The wait was extremely long but as wxpected in an ER. I would highly recommend this facility. Cooper is doing great!! Very thankful! Read Less

My dogs never hesitate at getting as sick as they possibly can with strange illnesses. They have had my Gizmo for the better part of 2 weeks and everyone here is awesome. The criticality, Dr. Rymenga is AMAZING and compassionate and kind. She went above and beyond to do everything she possibly could for me and for Gizmo in every single aspect of his care. I don't WANT to spend any more time here. But I am glad to know this place is here if I need it! Read Less

Too expensive for surgery, went to Ellensburg Animal Hosp in Ellensburg WA and it was great. Was bid for Pyometra Surgery $3000 to $5000 here. Ellensburg $325.00 that included for Meds. Worth the stay for the day in beautiful sunny Ellensburg. Diana Snoqualmie Read Less

The staff was professional and glad to see us, even after a delay for a surgery in progress with another patient. The roommate and I brought one of our cats in after he continued vomiting after hacking up a hairball that, if unfolded, would have been about as long as a hot dog, with a bit of blood tinge in the clear fluid. He stopped after we got there (and before the exam), but noted that such a hairballcould cause this. It was especially worrying after another friend up the road lost her own cat to a fast-moving and stealthy carcinoma. Read Less

I will be forever grateful to medical staff for saving my sweet kitty's life. They were amazing! Gabby swallowed 8 ibuprofens (1600 mg in her 7 pound body) Today Gabby is healthy and mischievous as ever! No organ damage. Thank you for that miracle! Read Less

Went there at 8pm on a Thursday night with my cat who is vomiting white foam. The nurse that checks vitals was clearly sick or something else that makes you sniffle non stop. Didn't appreciate that. Was asked the same questions numerous times and was then told the Dr would be in, in 10-15 minutes. I waited for over an hour and still no doctor. I took my cat and left. Read Less

Really was unimpressed with this place . The vet tech was unprofessional. The vet seemed nice, but a very cursory exam As another poster said.... Probably good for trauma, not for internal medicine. Mediocre people skills Read Less

I've never posted a negative review in my life and it pains me to write this one more than I can say. They may be fine for urgent care if your dog or cat is hit by a car or has some other orthopedic issue but they are not internal medicine specialists and they will not tell you that themselves. They admitted my sweet Butter and kept her for two nights billing me 3,000.00 and ultimately releasing her as her kidneys were failing. By the time we got her to a real veterinarian who specialized in kidney function, it was too late. My dog died because they not only did not treat her correctly, they administered two blood pressure medications and an anti-anxiety drug specifically contraindicated for kidney problems. My insurance company denied the entire claim of course and I am going to have to use my legal plan to recover the 3,000.00 I've been charged for them to expedite my dog's kidney failure because they refused to refund any of the charges. Please learn from my mistake. My heart breaks to think of anyone else going through what my family is right now. Read Less

Got our boy up and around again and back to his old self. Friendly, personable throughout his stay. The staff and doctors were great! Made the whole family feel welcome visiting. Thank you, Animal Emergency & Specialty!Read Less

Last night our kitty girl suddenly got sick and it appeared her hind legs were paralyzed. I Googled emergency cat veterinarians and called AES. They had us bring her in immediately and went right to work to figure out what was wrong. They gave her pain meds right away as she was in a lot of pain. The doctor was thorough and quick and kind in telling us that her condition was extremely guarded at best. We had the difficult decision of ending her life and the doctor and her assistants were so kind and compassionate. It must be incredibly difficulty to always see animals in critical situations, many of whom die, but they handled us with great kindness. They will make a paw print in clay of your pet if you'd like. Thank you on our and Lulu's behalf for your help, even though we had to leave without our beloved cat. Read Less

we brought our 17 week old sheltie puppy in on New Year's Day after having a spay surgery the day before. We had spent all night up with her as she was struggling to keep water down. The moment I called and explained the situation I knew that this would be a great place for our pup. We were greeted at the door by name and immediately taken to a room. Our baby had to stay, but we knew she was in good hands. We frequently received updates and could call in at any time to check on her. Long story short is that she came home yesterday and is continuing to improve. The wonderful doctors at AES did everything they could to avoid an additional surgery and did! In case of an emergency I wouldn't hesitate to return to AES! Read Less