I'd give 0 stars if I could. Banfield almost killed my cat and ruined our lives. The vets at Banfield either failed to notice or neglected that my cat's blood work has tested positive for white blood cells in her urine (signs of an infection) for almost a year. She is a very young cat and now has lost 70-80% of her kidney function because of the infection. Take your money elsewhere and take your cat(s) somewhere with competent vets (the Kitty Klinic has been a tremendous help so far!) Read Less

We've been taking our pets here for years. While the faces of the vets seem to change quite a bit, the regular staff are consistent and they often times know us by first name. You can tell they not only have the interest of your pets in mind, they care about keeping your costs under control as well. Read Less

Expensive and poor care. My 13-year-old diabetic dog has had a bladder infection for what my new vets believes is months. A month ago, after my girl started showing serious pee problems and high blood sugar, they did a urinalysis only to tell me nothing was wrong and just to up her dosage of insulin, something they told me every time. Took her to get a second opinion, as she only got worse, only to finally be told that she has a severe bladder infection and that the insulin was binding to the bacteria and not processing through her body. In less than 24-hours they had her on antibiotics (at a much cheaper rate might I add) and a plan to monitor her blood sugar as the insulin dosage would go down as she healed. We've already begun a long term herbal plan to help prevent future problems. Scatter Creek Animal Clinic saved my girl! Read Less

I've always had really excellent experiences with Banfields and I love their wellness plan, my Husky has a way of getting sick, or injuries trying not to play escape artist and we save a ton a money in doctor visits alone.Read Less

"Terrible Care" I took my service dog into the Banfield for what looked like a broken leg. They suggested upping my Wellness Plan to cover the needed x-rays. I agreed and the x-rays were performed. After a review of the x-rays she told me my dog had broken all the bones at the foot joint. Vet showed me the x-rays and kept suggesting that the x-rays be sent off for a second reading costing $189.99. She told me I needed to see an Orthopedic Surgeon costing $150.00. None of this covered on the Wellness Plan. Vet Splinted the leg and sent us home. I was seen at the surgeon€s office. They repeated the x-rays due to Banfields x-rays being blurry. Their finding was that my dog had two prier breaks, one was a broken toe and a fracture of in the foot and the new break was the bones in the foot joint. They suggested removing the leg. Also, they saw bladder stones on the x-ray which needed an additional surgery. They told me Banfield had wrapped the leg with the broken toe sticking out and that was the reason why my dog was in so much pain leaving their facility. Since January, I had my dog into Banfield numerous times complaining that he might be in pain for the same leg because he was attacked by another dog and he was showing signs of a bladder infection. At no time did they ever say he may have a broken bone or possible bladder stones or needed an x-ray. My surgery bill was over $3700.00 and they should be responsible for the whole amount plus the whole amount of cancelling this Wellness Plan due to the fact I will never take my dog back to their facility again. They failed him. He is the only one who suffered here. You pay for insurance for your pet and you trust their expertise that your pet is in the best care but in this case he slipped through the cracks of the system. I just want them to own up to the fact that they failed and should pay. In my opinion do not pay for the Wellness Plan or take your pet there. Go someplace else! Read Less

"Terrible Care" I took my service dog into the Banfield for what looked like a broken leg. They suggested upping my Wellness Plan to cover the needed x-rays. I agreed and the x-rays were performed. After a review of the x-rays she told me my dog had broken all the bones at the foot joint. Vet showed me the x-rays and kept suggesting that the x-rays be sent off for a second reading costing $189.99. She told me I needed to see an Orthopedic Surgeon costing $150.00. None of this covered on the Wellness Plan. Vet Splinted the leg and sent us home. I was seen at the surgeon’s office. They repeated the x-rays due to Banfields x-rays being blurry. Their finding was that my dog had two prier breaks, one was a broken toe and a fracture of in the foot and the new break was the bones in the foot joint. They suggested removing the leg. Also, they saw bladder stones on the x-ray which needed an additional surgery. They told me Banfield had wrapped the leg with the broken toe sticking out and that was the reason why my dog was in so much pain leaving their facility. Since January, I had my dog into Banfield numerous times complaining that he might be in pain for the same leg because he was attacked by another dog and he was showing signs of a bladder infection. At no time did they ever say he may have a broken bone or possible bladder stones or needed an x-ray. My surgery bill was over $3700.00 and they should be responsible for the whole amount plus the whole amount of cancelling this Wellness Plan due to the fact I will never take my dog back to their facility again. They failed him. He is the only one who suffered here. You pay for insurance for your pet and you trust their expertise that your pet is in the best care but in this case he slipped through the cracks of the system. I just want them to own up to the fact that they failed and should pay. In my opinion do not pay for the Wellness Plan or take your pet there. Go someplace else! Read Less

I have had nothing but excellent service here. My puppy (13 year old min pin) who was diagnosed with diabetes is getting great care. the Vet I am seeing, she is polite, very receptive and gives you all the time you need to answer questions and not feel rushed. She even gives you a list of all the options and shares with you what may not be necessary and could help save money. With another puppy (7 year old pug pekignese mix) who needed a tooth pulled but the other Vet was still 2 weeks out. I could tell my puppy was extremely uncomfortable and they were able to take him that morning when I called seeing if there was even a chance that I could get a sooner appointment with this location. Just a really great place! Read Less

I was very impressed with Banfield's care for my cat. Dr.s Neil and Randolph went above and beyond to help with my cat's health and worked with my budget to help keep my cat healthy. I'll be going back again and again. Read Less

The vet was very rude and condescending and if you are not familiar with medical stuff they will do what they can to rip you off. My dogs will not be back. She recommended an $80 antibiotic for my dog when there are cheaper antibiotics for the same infection. I told her my husband should have asked for a more affordable antibiotic and she states "sounds like a family issue to me" which was extremely rude. That wS extremely unprofessional and they should treat their customers with more respect! Read Less

Good for cats and small dogs but pricey. Horrible for extra large breeds like our great dane. Vet didn't know the answer to simple questions and gave the worst advice on how to care for a giant breed. Luckily we found a vet that specializes in the bigger pups.Read Less

Banfield is the hospital for pets. They do have insurance for your pets, which is moderately priced. I recommend it as it also includes your annual shots, as well as annual exams.The vets are particularly friendly here, and all the assistants are as well. They also sell prescription food, in the event your pet needs it. Our cat has to take some special food because she's pretty old now, and needs delicate food.I've never had an incident with them that I recall, and haven't talked to anyone else having any problems either. I think the staff here do a great job. You can tell that they really love animals. Read Less