No attention to detail - seem to be on autopilot.I selected this clinic for my 8 week old Bouvier des Flanders puppy because my friend was very happy with Dr. Tonya Lamb. I called the office to make ... Read More
No attention to detail - seem to be on autopilot.I selected this clinic for my 8 week old Bouvier des Flanders puppy because my friend was very happy with Dr. Tonya Lamb. I called the office to make an appointment as a new client, and whoever answered the phone was obviously too busy, and did not welcome my questions about how many weeks should elapse between regular puppy visits. Despite the fact that I was obviously inconveniencing her, I scheduled an appointment with Dr. Lamb. Unfortunately, I had to change the date of the appointment. When I arrived, I found that they had rescheduled me with the other veterinarian, Dr. Burlingame, and if I wanted to see Dr. Lamb, I would need to reschedule. I decided to continue despite the change. Dr. Burlingame was a pleasant enough chap and invited questions, but I thought his actual examination seemed a bit cursory - but, what do I know for what should be in an examination? Over the following week, I noticed puppy showing signs of a potential bladder infection. I collected a sample and brought it in the afternoon of Oct. 15. At that time they weighed my pup, and found that she had gone from 11.7 lbs to 16.9 in less than a week! (Yep, she's gonna be enormous!) They told me that they would call me regarding the lab results, and I left. Fast forward 1 week. I realized that I still had not heard from the vet's office, so I called them. They couldn't find my file. It turns out that the reason was because 6 days earlier, the results had tested positive for the bladder infection, they had prescribed meds, set them and the file on the shelf, and never called to inform me. I went in to pick up the meds.4 days later, I am on the web, looking up Clavamox (what the puppy was taking) and saw that the dose was usually 6.25 mg per lb in puppies. I did the math, and realized that the day they prescribed the meds, the dosage they prescribed was 25% lower than that, and that as of the day that I picked them up, it would have only been 50% of that. I called the vet's office, and they promptly doubled the dose.Turns out that the tech had failed to write down the weight at the time I brought her in, and the vet had prescribed for her 8 week weight of 11.7 lbs. Then, it did not occur to anyone that in the 2 weeks since that appointment, she would have gained a tremendous amount of weight (at 11 weeks she is over 20 lbs.) So...she not only had a week delay in starting meds, she was being given only 50% of what she should have for her condition.Not happy. Have canceled my next appointment and rescheduled elsewhere. Read Less