Called for Emergency cat care on Saturday evening, they were closed.
Called for Emergency cat care on Sunday, all day they were closed.
Called Monday frustrated because there only open hours are when ... Read More
Called for Emergency cat care on Saturday evening, they were closed.
Called for Emergency cat care on Sunday, all day they were closed.
Called Monday frustrated because there only open hours are when I have to work.
The kind receptionist referred me to a competitor, Diamond Veterinary, only because there open 24 hours.
Called Diamond Veterinary, felt urgent because I couldn’t get the cat to a Vet 3 days in a row with a serious infection. Diamond Vet receptionist was the real actual Devil herself in the flesh,super mean demon chick, put me on hold for 6 minutes then treated me like hell, when she finally got back to me.
Called back Mukilteo Veterinary Hospital. Again super Kind customer service that felt genuine and real. She stated that she would take my cat in on a special service they offer to have her seen during the next availability, and that I could leave my cat there so that I could return to work. Wow, that’s an awesome solution and worked out quite well too. I quickly rushed my cat there and they got to caring for her with in hours. The staff really cares too, they even called me to go over the procedure, in great detail, and even broke down every cost of the bill for me in detail twice, with out me even asking, and before asking my permission to charge my debit card. They took a $300 deposit and credited me back an honest $145 too, that’s honesty and a super good price. My cat got treated for a serious infection, got pain medicine, got shots and antibiotics and medicine to bring home for well under $200. I’m super happy with the service, kind staff, and my cat is going to be happier now too. I would NEVER get that kind of service and love from Diamond Veterinary. After sharing with the staff my horrible experience with Diamond Veterinary Hospital the staff were so concerned about my cat and my happiness that they let the doctors know about it. If you look up Diamond Vet, they have absolutely horrible reviews. Mukilteo Veterinary Hospital felt like kind loving family that was really genuine love. I can’t believe how well they turned my crappy frustrated Monday morning into Gold by the end of the day! Thank you all for the awesome customer service and my lil cat says thanks too ;) Read Less